I'm working on documentation for a remote connection solution in my company.
We've all seen lists like the following...
- 2 GB RAM
- dual-core processor
- high-speed internet connection
- Windows Vista or above
- Internet Explorer 8 or above
The solution does none of this checking before installation. The requirements are tighter than the system needs so as to limit the scope of support during roll-out (i.e. the Helpdesk hasn't yet been trained to troubleshoot on a WinXP, Chome, or a Mac... requirements could be relaxed over time).
I'm having trouble translating this into plainer language. Does anyone have any suggestions? Can we safely say that our everyday user is comfortable with the concept of RAM, and we just need to show them how to find the answer?