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A scenario involving a series of steps taken by a user while they are interacting with a system.

23 votes
4 answers
6k views

Why don't air travel booking sites use the "shopping cart" UI concept?

I am working on an Airline site refactor, and I realized that the abandonment after searching and selecting a flight is very high. I think for returning visitors it would be nice having a way to cont …
David C.'s user avatar
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