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A scenario involving a series of steps taken by a user while they are interacting with a system.

2 votes

Would user frustrations come under the umbrella of a user journey?

If you are analysing other products, this is called competitor analysis. If you have found problems with the user experience while evaluating these products, it is simply usability problems in compet …
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12 votes

What is the difference between a Use Case and a User Journey? Is there any?

The 15 seconds answer Use case: A functional requirements process-centred graph. Scenario: A path within a use case. User Journey: A non-functional user-focused elaboration of a scenario. Use-case …
Izhaki's user avatar
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