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mikryz
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The most important issue is how to give customer confidence that the payment information they provide is protected. From this perspective, chat window is the worst possible option. A person will never feel secure giving out their private data over a chat channel. Event you say it's absolutely secure.

You may add Checkout button to chat window. This button should open a separate screen where user can to provide their payment information. There you may emphasize how the data are protected, e.g. SSL seal, pen-test certification etc. You may keep the chat window on that screen, but it must be visually separated from the payment information delivering a message that payment does not go through the chat.

mikryz
  • 1.2k
  • 6
  • 9