Editing my answer, since the question has since been sharpened.
These are mandatory work instructions. Such as it is, the job of design here is to convey that to the user. Reflect that in the visual hierarchy:
(First element in order, and the most visually prominent:)
"Read the following 3 bullet points aloud to the customer on the phone:"
(Second element in order:)
"Bullet 1" "Bullet 2" "Bullet 3"
I echo whomever suggested a 2-step wizard in a modal window. The best way to increase the user's focus is to take away all competing distractions and force the user to consume the content in the order you dictate.
Think of a those awful pre-roll video ads. We hate them because we have to view them in order to view what follows. That stepwise model is actually useful here.