###If you intentionally trick people, don't be surprised when they get pissed off

This is a 'dark pattern' and you'll always get complaints if you stick with it.

What you're saying is "for strategic purposes, we manipulate the UI to fool users into thinking an item is something that it is not".

If you do this, you can't really be surprised that people get upset.

Every time a user realizes what you're doing, your brand loses trust in their eyes.

The trustworthy way of doing this is to highlight the additional item as "Featured" or something similar, and make it visually apparent that it's not the same as the other items.

If your goal is to have fewer complaints and happier customers, you should do something like that. Otherwise, carry on as is.

If you intentionally trick people, don't be surprised when they get pissed off

This is a 'dark pattern' and you'll always get complaints if you stick with it.

What you're saying is "for strategic purposes, we manipulate the UI to fool users into thinking an item is something that it is not".

If you do this, you can't really be surprised that people get upset.

Every time a user realizes what you're doing, your brand loses trust in their eyes.

The trustworthy way of doing this is to highlight the additional item as "Featured" or something similar, and make it visually apparent that it's not the same as the other items.

If your goal is to have fewer complaints and happier customers, you should do something like that. Otherwise, carry on as is.