Timeline for Should promotional codes automatically be deleted?
Current License: CC BY-SA 3.0
5 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Oct 5, 2015 at 4:39 | comment | added | Dan Henderson | @Devin this is a very common occurrence (source: 8 years' retail experience). Ex: I buy Product X from ABCcompany.com using a promo code. My Product X is defective, so I bring it to my local ABC Company store, intending to buy another Product X - I assume that not all Product X are defective. I find out that Product X is no longer carried, but there is a highly similar Product Y for the same price. ABC Company's registers don't have "even exchange"; they do a return transaction and a sale. The manager uses their override key to force the register to accept the expired promo code. | |
| Oct 1, 2015 at 0:28 | comment | added | Ángel | @Devin being reinbursed and buying another instance of the same item is actually a way for getting a replacement. | |
| Sep 29, 2015 at 22:33 | comment | added | Devin | Someone returns a defective product and then wants to buy another from a supplier that sold a defective product? It may happen, sure, but what are the chances? 1 in 1000000? Wouldn't it be more common and logical to ask for a replacement? | |
| Sep 29, 2015 at 21:20 | comment | added | Dan Henderson | This was my thought as well - say a customer returns a defective product, which you no longer carry due to said defect being common, and now the customer wants to purchase a similar product to replace it. They originally used a promo code. The new product is even the same price as the discontinued product. If you deactivated the promo code but didn't delete it, you can administratively apply it to the customer's replacement order, for a very easy way to achieve a net transaction amount of $0. | |
| Sep 29, 2015 at 18:04 | history | answered | Bob | CC BY-SA 3.0 |