Timeline for A NPS type of metric/score for UX maturity within an organisation
Current License: CC BY-SA 3.0
5 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Feb 22, 2022 at 0:53 | vote | accept | Michael Lai♦ | ||
| May 2, 2018 at 5:59 | comment | added | Michael Lai♦ | You are correct in that the metric will not cover all relevant dimensions, but I would assume that if you are spending a lot of time with users (officially, not out of your own time) then there are enough adoption of user centric design practices throughout the company. Another thing I thought of is that how much time you spend isn't necessarily reflective of the quality of the time you are spending with them, so it is by no means perfect but something that is a double-edged sword like the NPS score. | |
| May 1, 2018 at 1:41 | comment | added | Zenon | Yep, and what do you think of my view that it misses a dimension (last paragraph). You can still try and test it regardless like I suggested. | |
| Apr 30, 2018 at 23:43 | comment | added | Michael Lai♦ | +1 It seems like most people find it too complexity to try and benchmark UX maturity within an organization because there are too many factors involved. Ultimately the NPS score boils down to the idea that if someone would be happy to recommend your product then it is an indicator that they are satisfied with your product/service. My hypothesis is that if UX designers spend more time with users compared to the rest of the organization, it encapsulates factors that contribute to better quality design. Of course this is based on my own experience hence the question. | |
| Apr 30, 2018 at 9:15 | history | answered | Zenon | CC BY-SA 3.0 |