Timeline for Best way to nudge stubborn usability testers?
Current License: CC BY-SA 3.0
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| Mar 16, 2018 at 16:36 | comment | added | jukesyukes | Agreed @michael-heraghty. I appreciate your input! Like most things, I suppose, the answer is "it depends." The reason I'm pushing for a quantitative measurement in addition to the qualitative aspects of the user tests in this case are for establishing a baseline and measuring UX progress for the company. This venture has never had an in house UX person before, so it's of real importance to show quantifiable progress IMO. | |
| Mar 16, 2018 at 8:33 | comment | added | Michael Heraghty | Fair point. I didn't scroll that far! I guess, in my own experience, the only questions I've seen asked have been task related or general post-test 'any other feedback?' questions , and even then they have been informally asked rather than formal quantitative surveys. So to your previous question of 'isn't it standard practice...' I can only tell you that I personally have never seen SUS administered during a usability test. But would be interested in other perspectives. | |
| Mar 15, 2018 at 21:41 | comment | added | jukesyukes | Nope, scroll down to "Test Level Satisfaction." ......"If task level satisfaction is measured directly after each task is completed (successfully or not), then test level satisfaction is a formalized questionnaire given at the end of the session. "....."There are, again, a variety of questionnaires used, but I’m going to focus on two popular ones: SUS: System Usability Scale (10 questions) SUPR-Q: Standardized User Experience Percentile Rank Questionnaire (13 questions)" | |
| Mar 15, 2018 at 21:39 | comment | added | Michael Heraghty | The survey questions you refer / link to are specific to the tasks the user has just completed. In this sense, they are not jarring, but fit naturally into the flow of the usability test. They are questions about the efficacy of the test itself. A System Usability Survey, by contrast, is a whole other test, with a different purpose and goal - - to establish a benchmark. | |
| Mar 15, 2018 at 21:31 | comment | added | jukesyukes | Possibly. Though isn't it standard practice to issue a post test satisfaction questionnaire? SUS falls into this category conversionxl.com/blog/8-ways-to-measure-ux-satisfaction I do agree with you that the "why" is important here (and everywhere!) | |
| Mar 15, 2018 at 20:14 | history | answered | Michael Heraghty | CC BY-SA 3.0 |