Timeline for How do we ensure our staff read instructions aloud?
Current License: CC BY-SA 3.0
4 events
| when toggle format | what | by | license | comment | |
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| Jun 29, 2017 at 7:18 | comment | added | O. R. Mapper | "its a human dialogue, always made by two" - but only one who can directly interact with the system, and who should follow usage instructions for the system. "Most answers and the initial question ignore the existence of the customer as part of the system, part of the problem and part of the solution." - rightly so, because if the customer does not inquire any further on their own, the solution that relies on the customer breaks down. | |
| Jun 29, 2017 at 5:28 | comment | added | cameraman | This solution takes in count the second person, its a human dialogue, always made by two. Most answers and the initial question ignore the existence of the customer as part of the system, part of the problem and part of the solution. | |
| Jun 28, 2017 at 21:07 | comment | added | O. R. Mapper | How do you make the staff member ask the customer "Would you like to hear 3 important consequences of your transaction?"? Sounds like you are just shifting the problem to another piece of text. | |
| Jun 28, 2017 at 14:49 | history | answered | cameraman | CC BY-SA 3.0 |