Timeline for What is the benefit of 2 drive thru lanes at a fast food restaurant?
Current License: CC BY-SA 3.0
30 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Jun 3, 2021 at 14:05 | answer | added | Joe | timeline score: 1 | |
| Feb 23, 2021 at 3:23 | answer | added | Blue Ocean | timeline score: 1 | |
| Feb 21, 2017 at 0:19 | answer | added | XediDC | timeline score: 2 | |
| Feb 20, 2017 at 23:52 | answer | added | Ian | timeline score: 2 | |
| Feb 20, 2017 at 15:43 | comment | added | Bradley Thomas | The answer is that it takes roughly twice as long to take someone's order as it does to take payment and give them the food. Ordering is the bottleneck | |
| Feb 20, 2017 at 13:22 | answer | added | tavdp | timeline score: 1 | |
| Feb 20, 2017 at 2:35 | answer | added | user247243 | timeline score: 1 | |
| Feb 18, 2017 at 23:39 | comment | added | MaxW | Maybe not obvious, but you'd need two different people inside taking the orders. Just one person to take the cash from both lanes, and one person to hand out food from both lanes. | |
| Feb 18, 2017 at 8:48 | answer | added | blankip | timeline score: 5 | |
| Feb 17, 2017 at 22:32 | comment | added | Paul Draper | @Makyen, whoosh. :/ I understand now. | |
| Feb 17, 2017 at 18:41 | comment | added | Makyen | (cont')The actual order taking process is one of the major things that can be parallelized and doing so provides significant benefit. This is the same reason why you have multiple cash registers inside. The significant differences between those two is that A) to have two queues for cars takes up dramatically more room than an additional walk-in queue. Space taken by every portion of the process is a very significant cost/benefit trade-off when designing the site. B) The drive-up process can be split between order taking and payment efficiently and without significantly annoying the customer. | |
| Feb 17, 2017 at 18:40 | comment | added | Makyen | @PaulDraper, Yes, that is what I was implicitly attempting to call attention to with my comment. As Rob answered, shortly after I made that comment (so I did not answer), it's all about the time-efficiency of the entire process of: customer arrives➞(stuff happens)➞customer departs satisfied after giving money and receiving product. Ultimately it is about maximizing profit. This is done by carefully studying the bottlenecks in the process and applying additional resources, including parallelizing, where it can speed things up. (cont') | |
| Feb 17, 2017 at 17:51 | comment | added | Paul Draper | @Makyen, a pretty obvious explanation is that ordering takes longer than paying. The longest process is parallelized. | |
| Feb 17, 2017 at 17:18 | answer | added | curious_cat | timeline score: 9 | |
| Feb 17, 2017 at 12:35 | answer | added | David Meister | timeline score: 6 | |
| Feb 17, 2017 at 11:05 | answer | added | ratchet freak | timeline score: 1 | |
| Feb 17, 2017 at 9:56 | answer | added | Luke | timeline score: 3 | |
| Feb 17, 2017 at 9:54 | comment | added | i-CONICA | Placing the order is the part that takes the most time, as there are variables. The payment and collection phase aren't variable - you're told a price, you hand over the currency and you're given what you ordered. | |
| Feb 17, 2017 at 8:02 | answer | added | mrmadhat | timeline score: 1 | |
| Feb 17, 2017 at 5:27 | answer | added | Heitor | timeline score: 1 | |
| Feb 17, 2017 at 4:44 | answer | added | Devin | timeline score: 28 | |
| Feb 17, 2017 at 3:45 | comment | added | TOOGAM | I'm sorry that you've had such a bad experience: "On more than one occasion I have had the wrong order repeated to me." I've never had that happen. (And I've visited drive-thru lanes quite a lot.) Actually, I've seen local staff handle this well. For instance, if two people finish ordering at the same time, one staff member would delay a bit longer before responding with the order-recap/total, thereby controlling which car advanced first, so that the natural but avoidable race would be far less likely to occur. | |
| Feb 17, 2017 at 3:14 | history | tweeted | twitter.com/StackUX/status/832428098964451332 | ||
| Feb 17, 2017 at 2:12 | answer | added | Rob | timeline score: 131 | |
| Feb 17, 2017 at 1:43 | comment | added | Ron Maupin | Your question, "What is the benefit of 2 drive thru lanes at a fast food restaurant?" logically lead to the question, "What is the benefit of more than one queue inside a fast food restaurant? The benefits are the same. | |
| Feb 16, 2017 at 21:53 | answer | added | paparazzo | timeline score: 8 | |
| Feb 16, 2017 at 19:56 | answer | added | Josh Carr | timeline score: 48 | |
| Feb 16, 2017 at 19:47 | answer | added | Alvaro | timeline score: 14 | |
| Feb 16, 2017 at 19:46 | answer | added | DasBeasto | timeline score: 3 | |
| Feb 16, 2017 at 19:34 | history | asked | pacoverflow | CC BY-SA 3.0 |