I am Senior Ux researcher in Qantas. I love data, quantitative or qualitative. I am experienced qualitative user researcher with strong background in design, a passion for consumer products and services. Measures NPS and CSAT is my everyday job. I can explain results from quantitative research to non-statisticians in clear, plain English. I have experience translating user data and insights into new design decisions. I have great facilitation and collaboration skills, and a flexible and friendly approach to working in teams. Most importantly, I have the ability to ship new ideas quickly and effectively. I am running growth experiments and doing anything I can do to ship early and often, without letting perfectionism get in the way.

• Significant experience in A/B testing and designing and running experiments. • A fondness for digging into complex data to guide design decisions. • A history of working as a self-starter with your eye constantly on solutions • Empathy for the customer with the enthusiasm to create great experiences. • Foundational understanding of statistics, success metrics.