Austin French
  • Member for 8 years, 10 months
  • Last seen more than a month ago
Why do department stores create bad experiences with escalators?
Accepted answer
33 votes

I think you actually have the wrong idea of the UX expected from escalators. Escalators are provided as a convenience, but shops also know how to increase sales. The idea of making you walk around ...

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Is the message "Data cannot be recovered." when reformatting misleading to users?
30 votes

I see no problem with the message that other suggestions completely solve. Formatting SD card will delete all data. Data cannot be recovered. Continue? Data cannot be recovered gives a very good ...

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How Do I Avoid Users Becoming Numb to Warnings?
8 votes

An approach I have seen and liked is to break the flow of the application. Although for most things this is a bad UX, I think for potentially catastrophic or dangerous actions, it is sometimes a good ...

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Keyboard number row ordering
7 votes

I too want to add an image: My thought is (Speculation also) is that it has to do with QWERTY, Most of the QWERTY layout was to prevent keybinding. I have to wonder if having it in 0``1``2 cause ...

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What makes Reverse scrolling a sign of Bad UI?
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6 votes

I wouldn't say it is always a bad UI design, but scrolling is one of those things that should not be counter-intuitive and behave in a way the user does not expect. On a touch device, for example ...

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Showing days, weeks or months since a given date
5 votes

You don't mention a requirement for precision. If exactly when the thing was recorded isn't as important as about how long ago you could do something like: 4 Days and then (although not accounting ...

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Another phrasing for the term "Directions" in this case?
5 votes

It is certainly not directions, as we are not telling the user to turn left, head east etc.. Instructions I am not sure would be correct either, as you are not giving the user the commands or guidance,...

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What is the most familiar wording of linking to a PDF file?
4 votes

I would go with some phrasing of "View PDF", or "View as PDF" because: For certain industries and user-bases, it can make sense to include a link to a PDF version of a HTML web page — so that ...

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Who writes the user stories?
3 votes

Generally, and I say this generically as your process and mileage may vary: The Product Owner should have the requirements: Perhaps a requirement is: We need a grid to show Customer Details ...

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Technical Term for 'Annoyances'
3 votes

I'd argue to use... drumroll, dramatic pause Annoyance Most of the other suggestions to me suggest an actual prevention of progress. I'd also argue there any perceived non-professionalism is far ...

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Why are Google search results aligned to the left?
Accepted answer
2 votes

We can't ever know exactly why Google has chosen this layout, short of some Product owner answering this question. But some thoughts: 1) It's actually pretty common. I checked Dogpile.com, Lycos.com,...

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The best icon for settings, wrench or gear?
2 votes

Most of the time they can be used interchangeably, and whenever possible add text of some sort to make it more clear. The wrench does carry some subtle cues, however. For example configuring an ...

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Examples of Improved Virtual Queue
2 votes

I would say look at automated call-in systems such as IVR's and use the best approaches from those. There are decades of user experience already there, and we know sort of what works and what doesn't. ...

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Show 6 share buttons vs one button that opens tooltip with 6 share buttons
2 votes

I would go with the popup method. You can include as many buttons as you want without adding clutter. You can also add more information and update it separately in the future.

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Semicheck or Indeterminate Checkbox Behaviour
1 votes

I have seen both done, and both are equally valid. I'd consider the workflow, and see which is the more likely scenario for what the user wants to do: For example: User expands an installer, and the ...

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Is there any point in "plastic cards" still having raised ("embossed") lettering on them?
Accepted answer
1 votes

Although the carbon slips are rarely used, even in the United States there is a market and need for them. Some older shops may still use them, and even the most modern stores may keep a set for ...

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"View Desktop Site" necessary?
1 votes

I agree with @JonStory where if you have both sites, there is no reason to not offer the option of visiting the full desktop site. Especially if technologies are potentially in place that mobile ...

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Which one to use in printing: CW or CCW rotated vertical text?
1 votes

Counter-clockwise. It is easier (scientifically proven as far as I am concerned) that it is easier for people to correctly orientate CCW text than CW. Additional resources? Hows a Harvard Psycho-...

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Is it still a good practice to have a "Go Back" button?
1 votes

I don't believe a back button is necessary most of the time, unless the application is more than just reloading the previous page. If back on the browser loads a previous page, but back on the page ...

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Involve the user from the beginning if we want to emphasize usability?
1 votes

I would say yes, but the engineer or developer needs to be upfront that not all suggestions will make the cut. I have seen good ideas become bogged down because the end users added too many features ...

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Best communication channel to tell user that they get banned/suspended/terminate
0 votes

The single best way would be on login / access of the application or service. If you have methods to send communication such as a preferred contact method (email, text etc.) that's a good place to ...

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Best way to remind users to enter optional information if available
0 votes

A few points: The flow of the form doesn't have to be ruined as long as the form is setup correctly: Tab Order correct Space button on a checkbox selects the checkbox I would additionally save the ...

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Is have a "x" in a domain to join word a good idea?
Accepted answer
0 votes

My first instinct is that this is a marketing question, and less directly a User Experience question. There are however some UX concerns with what you are asking that aren't exclusive of the marketing....

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Specific messages for wrong password or wrong mail - which is the correct practice?
0 votes

Much of the time, returning a message along the lines of "Invalid username or password" but actually does very little to mitigate the underlying concern. For example, on many sites you can also ...

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Reminder/Alarm time picker - default time?
0 votes

I'd say the default is not as important as the selection process. The wheel selection looks good, but is a nuisance. A better approach, the Windows Phone Alarms app. The default time appears to be 7....

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Does the average user understand the median?
0 votes

I would use the math that displays the necessary data, and use the proper term as well as perhaps explain or use the long name. An Average is, to me an arithmetic mean. I believe this is regional, so ...

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Combine edit and action column?
0 votes

I think it looks good overall. However, I do think removing he column is better. Less icons is better, and its also just another button to accidentally click.

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Should general 404 page be shown to the user if he clicks one-time link second time?
0 votes

I would say it matters, and the more detailed the error message is the better. 404 would be the worst as it suggests a problem that does not exist. A message stating "You have have already completed ...

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Forms: Ensuring the next button is always above the fold in multiple page forms
0 votes

I think a next, submit or similar button should be at the bottom of the form. We read left to right, top to bottom. The worst experience is scrolling up to go forward (one step back to go forward). ...

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Icons and colors on menus
0 votes

As for color, use system defaults whenever possible. I have setup my color scheme with colors I like, so its 100% preference. But someone with color-blindness might not like your color selection at ...

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