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You process is fine I confirm. Just a couple of recommendations if you haven't already considered them: A good practice is to make a pilot user test with someone from the company or other friend, to spot mistakes in the instructions phase or the process as a whole. I'm sure you will find a lot of areas for improvement. Make sure to insruct the users to ...


2

UX measures many things, but usually on the micro-scale. For example, a UX research can prove if a button is placed proficiently. I have not seen UX research that measures holistic experience. But I do know of a theory called The Aesthetic-Usability Effect in which states that good (or popular) designs are assumed to be good UX. People tend to trust good ...


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Powerpoint or probably most presentation software can show videos whilst being pseudo interactive (click through to change pages or use local hyperlinks within the presentation). You could even implement your static designs as PNG and put the video over the top where it would be intended. I cannot help much more without knowing more of your problem: what'...


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First, it's important to understand what your users are like and how they perform the tasks that your app will help them with. At my current company we do shadowing to simply observe users. We watch what software they use to do their work. We pay attention to the printouts on their walls. We notice how often they're interrupted and how frequently they're up ...


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Hmm, interesting question. Well, I was in a similar position sometimes ago when we were revamping the web portal. Your condition might me different but the time when we were catering that portal then that time it had almost 400 pages and the biggest problem was their navigation system including header, footer, breadcrumbs etc. and also the copies of the ...


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What you could do is creating a customer journey map of the current situation and of the desired outcome. Implement changes and do research after appropriate amount of time. (usability testing or interviewing, whatever suits your situation best) Create a customer journey of the new situation so you can visually compare the three situations. Is there ...


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