38
votes
When requesting a donation, is it better to have a prefilled button or enter their own value?
Based on work by Sam Ham with the Galapagos Conservation Fund and elsewhere, and my own unjustified opinion, I'd estimate that you'd take more money from suggested amounts rather than a pick-your-own-...
- 1,441
36
votes
Number keyboard UX
Phonewords
Phonewords are mnemonic phrases represented as alphanumeric equivalents of a telephone number.2 In many countries, the digits on the telephone keypad also have letters assigned. By ...
- 16.2k
33
votes
Accepted
Evidence for using "Do not show again" on modal/popup advertisements
It won't just not work, user's minds will be trained to ignore it or anything that looks like it. Boy who cried wolf style.
It's called Habituation and it can hurt your marketing efforts. You want ...
- 1,684
30
votes
Accepted
What is the best way to end a call between two parties (timer involved) in a non-disruptive way?
I personally feel the Second approach is a lot better.
This ensures that the party doesn't get to extend a call each time. Think of how many Consultants might extend time if you give them the control. ...
- 6,395
27
votes
Accepted
In a large list, should the filter and search be combined or separated?
When users are filtering a data set (especially large sets), they expect the filter to do its job at all times: the promise of just showing me what fits a specific criteria that I've defined.
Keep ...
- 24.6k
22
votes
Should we ask users what they want?
I feel like this question can be answered in 2 ways, regarding asking users in general and your current specific problem/image.
Asking users in general
Asking the user for an opinion can, in some ...
- 1,060
17
votes
Alert colors are really user-friendly to color-blind users?
Quick Answer
In your case that color scheme is NOT safe for colorblind people. First of all don't forget that there are different types of color vision deficiency. Let's summarize why your image is ...
- 5,053
16
votes
Accepted
Label for input type email in a form
I definitely recommend that you use the word "Email" together with a simple general placeholder like "[email protected]".
Email ID:
The ID part sounds confusing. It will probably confuse the user ...
16
votes
Keyboard shortcut keys for Tabs?
Most IDEs, Web Browsers, and other TDI software use CtrlTab for switching tabs no matter which UI element currently has focus.
References:
Chrome keyboard shortcuts
Mozilla Keyboard shortcuts
...
- 1,119
16
votes
"Best Practices" vs. user research
It's becoming more diffuse by the day.
I'll give you an example: the project we're working on right now is a mess. Literally a mess. There were (and are) some complaints, but the users got used to the ...
- 37.3k
16
votes
Evidence for using "Do not show again" on modal/popup advertisements
I guess this is also a matter of finding the right argument for the sales team to hear you out. Here's what you can add to what has been already pointed out:
Customer frustration leads to churn, ...
- 186
14
votes
When requesting a donation, is it better to have a prefilled button or enter their own value?
As a potential donor, it always annoys me if I cannot change the suggested amount to my own preference. Don't try to tell me what my charitable donation should be.
I don't mind the suggested donation ...
- 2,092
14
votes
What is the best way to end a call between two parties (timer involved) in a non-disruptive way?
I find this question also to consider the business model, not a pure UX question.
I mean, from the point of view of the user, for sure, the first, less disruptive, approach is better: "Hey, I can ...
- 1,552
14
votes
Accepted
Is it possible for a web application to be *too* fast?
If the system responds so quickly to a user-initiated action that there's no indication that the application has completed a task, this can be detrimental to the user experience.
The usability ...
- 2,519
14
votes
Accepted
Number keyboard UX
Here's why:
Current Scenario
Such keyboards appear in two cases:
Number keyboard - Such keyboards ONLY appear when you need to dial-in a phone number or search for a contact. The need of having the ...
- 6,799
14
votes
Accepted
Are remote preference tests (A vs. B) always flawed because of learning effect?
Well, as you say, the obvious answer is to randomize (there are other, more sophisticated ways to do this, but probably too much for what you're looking for).
If you use the same pool of participants ...
- 37.3k
13
votes
How to explain the difference between user research and user testing to stakeholders?
As @sclarke has already put it, research is done before testing. You can't cook a meal without knowing what the ingredients are. Same with UX, you can't start to test if you don't know what your tests ...
- 1,684
12
votes
Google flights mobile app feedback/research
That's going to be tough.
I've skimmed your existing text, and you make it sound like Google Flights is currently not user-centered. That's blankly incorrect. The first thing you've got to realize is ...
- 1,205
11
votes
Concept of research debt in UX design
To understand debt in UX research, please take a look to some detailed articles about UX debt. I liked this explanation of UX debt, found on "The 3-Step Guide to Erasing Your UX Debt":
If your ...
- 4,481
10
votes
Accepted
If a product is meant for use by a specific skillset, what depth of knowlege should a designer have in that skillset?
Don't worry you don't need to be a doctor to design a medical interface. However, you should definitely study the domain so you know the context well. You need to interview doctors about their typical ...
- 11.5k
10
votes
Accepted
Designing for users without meeting them
To be honest with you, this happens way more than UX designers would like to admit. Especially at the start of your career, without a more senior UXer, you won't always be able to persuade the ...
- 2,328
9
votes
Accepted
UX Strategy for MVP's
I'm not sure you understand what minimum viable product is.
The minimum viable product is the minimum your users will accept/pay for.
If you were inventing mechanised transport for the first time ...
- 14.2k
9
votes
What are significant UX KPIs for an enterprise product?
task completion times, error rates, completion rates, subjective satisfaction using SEQ, perceived satisfaction of usability using SUS, if you can track mouse clicks, then you can test your IA using ...
- 101
8
votes
Accepted
How to tell user if they are offline or online?
In the Online mode the App works as intended, so you need no to highlight normal mode.
For Offline mode consider two cases:
1. An operation doesn't depend on network connection.
The App displays ...
- 22.6k
8
votes
Accepted
Background patterns - do or don't?
I'll just quickly point out three points:
It'll look less clean.
I mean this both figuratively and literally. Anytime you add more visual information to something it becomes more cluttered. This is ...
- 8,311
8
votes
Accepted
Do the number of questions in FAQ affect perception of site?
Do they affect perception? No. In fact, the user will be grateful to see that you care.
Think about it; who comes to your FAQ page? The users who really want to complete something but are not able ...
- 16.2k
8
votes
What is the best way to end a call between two parties (timer involved) in a non-disruptive way?
I would suggest to mix both of the approaches.
Your goal is to provide excellent user experience and it should not be a big problem if you extend the call with 2 minutes or so. The important thing ...
- 11.5k
8
votes
Alert colors are really user-friendly to color-blind users?
You should consider checking any color palette options using an on-line simulator such as Coblis (http://www.color-blindness.com/coblis-color-blindness-simulator/), which shows you how images look ...
- 3,396
8
votes
Accepted
How does the 27 character wide search box recommended length apply to Asian languages and Russian?
UPDATE:
You can use a dynamic sized (auto-growing) input field. The search box's size would increase in size as needed while user is typing. Please remember that the initial size should still be sized ...
- 1,665
8
votes
"Best Practices" vs. user research
In low UX maturity organizations, tie user research to business metrics. Your products (hopefully) have business goals - client satisfaction scores, lowering calls to support, productivity metrics ...
- 12.1k
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