5
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How to best group interview subjects into “roles” for persona creation?
Interview / observe them, understand their behavior, then slowly uncover the commonalities. Use those to start uncovering their roles / groupings. Roles become apparent after the analysis of the data, ...
- 5,578
4
votes
Interviews aimed for a website redesign
User interviews are a great way of research, you can use them on multiple occasions in a design process.
When can you use them
Gather information before you have a design / use them to make ...
- 1,060
3
votes
Interview questions about triggers of users behaviour
When you got the inspiration to travel, what media were you using? What information were you consuming?
Perhaps a question like this would allow the interviewed to focus on the moment they decided to ...
- 515
3
votes
Where to find participants for User Research Interviews?
If you already got your product set up (e.g. website, app)you can use the following methods
chat bot (prompt for user feedback after the user engages)
using existing mailing list
you can also use ...
- 10.6k
3
votes
How to best group interview subjects into “roles” for persona creation?
The Interview should be focused around deducting what roles the subjects fit into, rather than predefining it. However, if the is distinction in terms of the roles is important, you could screen the ...
- 51
2
votes
How to best group interview subjects into “roles” for persona creation?
A method that works very well for me is looking at the extremes of the personas attributes and form groups where the needs and outcomes seem to divert the most.
So for example, in this case, you ...
- 987
2
votes
UX research for B2B2C
For the business side, assuming that your company has customers, I would look to your customer support team for recommendations of insightful customers. If you don't have a lot of time you probably ...
- 818
2
votes
Accepted
Interviews aimed for a website redesign
This largely depends on the aims of your user interview. Also what are the aims or scope of your website redesign. is it an aesthetic facelift or you aim to fix UX issues too?
If you want to find and ...
- 10.6k
2
votes
Sources of participants for user research and feedback
It is not completely clear to me for whom the solution is made for, is it an internal software used by your company's employees or is it for your clients?
If it's an internal software, test it with ...
- 983
2
votes
Accepted
Sources of participants for user research and feedback
finding research participants is a problem a lot of teams struggle with. If you want to do it yourself or want to talk to your own users it can be really time-consuming to find the right users to talk ...
- 36
2
votes
Accepted
Interview questions about triggers of users behaviour
In a general sense, I would see that as a closed question, it has a yes/no answer.
There's a big difference between me asking you "Can you remember what you had for dinner last Friday" and &...
- 2,064
2
votes
Can we conduct Interviews + Usability Tests in the same session? Let's say 30min + 30 mins each
Assuming that you want to do Qualitative Usability testing - you can do it, but if you want to follow standard there totally then users in usability testing should not have any emotional connection ...
- 2,666
2
votes
Accepted
Can we conduct Interviews + Usability Tests in the same session? Let's say 30min + 30 mins each
Possible? Yes, it is possible.
Useful? Perhaps, but quite unlikely.
In terms of methodology, it is not recommended because there will be cognitive loads and biases that will affect the outcome.
But ...
- 37.3k
2
votes
Scheduling user interviews from customer service calls
You could the send the customer a link to your calendar scheduling app via SMS, since you'll have their phone number. Your CSR can let the customer know to watch for it.
Though you might consider:
Is ...
- 12k
1
vote
How many Empathy maps do I need to make?
This is quite a question which I believe has no fixed answers. Research always depends on the context.
Short Answer: If you have multiple personas, there should be an empathy map for each.
Long Answer:...
- 285
1
vote
Accepted
How to approach user journey mapping for individual personas
Workshops might not be required in this case, but if they're feasible, they're helpful. Bringing together several people who know something about each customer persona, talking through each experience ...
- 12k
1
vote
What are the best user research practices when launching a beta site with a very small # of first users?
I usually kick off with around 12-15 users. In terms of what questions to ask really depends on the type of site you are building. For example, user interview questions for an eLearning app could ...
- 983
1
vote
Sources of participants for user research and feedback
Who you recruit needs to be a close match to who the software is for.
The first question therefore is "who is the software for?"
- 11.2k
1
vote
Where to find participants for User Research Interviews?
Depending on what niche you are working in, you can try out reddit. I sent messages to individuals who answered my question on reddit to check if they were interested in being a part of the interview. ...
- 391
1
vote
Accepted
What are the risks of doing only in-depth interviews and surveys for user research?
You have to choose methods that are most appropriate for the business requirements (i.e. products and services), technology and the users (number of users, access to them, demographics, etc.).
While ...
- 26.7k
1
vote
Interviews aimed for a website redesign
This is a redesign job (a customer portal) for a big Australian company which I recently worked on.
My initial interviews were focused on below three things
What the portal does.
How it does it.
...
- 1,114
1
vote
What are filler words that you can use for responding to users' saying in user interview?
I sometimes use...
"Curious, what else?" or
"I'll note that, continue?" or
"Do you see other items of interest?" or
"Great observation!"
Each of these is situational, and I use them to both ...
- 91
1
vote
UX research for B2B2C
That's a great question to ask and I am placed in a similar role at a B2B2C start-up! I had to find answers quickly to move work along for my team. Here are a few things I researched on and the steps ...
1
vote
Accepted
Keep Data Pure During On-site User Observation
You should provide context by giving the user a task that involves them using the features you want to observe. E.g. Imagine this is your first time using the app, what would you do? A task that's ...
- 1,402
1
vote
How to best group interview subjects into “roles” for persona creation?
"Roles" in this case should be taken in the larger sense of group. As Nicolas Hung pointed out, these groups become apparent only after conducting the research, through the analysis. Commonalities are ...
- 1,549
1
vote
Accepted
Whats more obtrusive during a user interview, an audio recorder or a colleague taking notes.
This is a tricky one.
Audio Recording: Audio recording is good and discrete, but you are recording only audio. In terms of data, you will have a lack of information in terms of facial and body ...
- 61
1
vote
Questions in Usability Testing without giving any lead
Use task based activities that require the use of the feature you want to test and base your questions around the problem that our feature sets out to solve rather than the feature itself.
Lets say ...
- 14.2k
1
vote
Questions in Usability Testing without giving any lead
When testing usability, think of which hypothesis you want to validate and which scenarios you have to work with. Based on those, create tasks that will help you measure how well you perform or solve ...
- 283
1
vote
Remote User Interviews - Setting up for minimum technology problems
Does anyone have a tried and tested set-up and method.
There's no silver bullet I know of other than to just be prepared. Regardless of what software you use, have a plan focus on what you can ...
- 1,537
1
vote
Accepted
Changing the discussion guide halfway through a round of interviews
In most situations, yes. You'll need to measure this in some way, so adding more (or changing) questions will obviously provide different results.
However, this doesn't mean it's wrong to do this. ...
- 37.3k
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