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128 votes

Is there a term for "the user can't use anything wrong" design?

Yes, there is a term for this ("the user can't do anything wrong"): foolproof But as other answers point out, making something completely foolproof isn't feasible. On wikipedia I found a ...
ONOZ's user avatar
  • 1,371
115 votes

Is there a term for "the user can't use anything wrong" design?

Accommodation for every possible user interaction is impossible. Let's use your example, but switch the USB to a whole computer. A user can pull the power cord and expect the computer to safely turn ...
formicini's user avatar
  • 1,094
83 votes

Do some technical documentation websites purposely have very plain design?

In design, you always have to ask: Who is the user and what is his or her intent? With technical "user manual" pages, the user is probably an engineer or sysadmin trying to find information as ...
Izquierdo's user avatar
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53 votes

Is there a term for "the user can't use anything wrong" design?

User-Centered Design What you’re describing is a consequence of User-Centered Design (coined by Don Norman himself). I’ve heard your principle expressed as “the user is always right” and “it’s not ...
David Regev's user avatar
  • 1,194
50 votes

Should we auto-select a new default payment method when the current default expired?

Don't select a new default card for the user. Usually it's nice for the system to help the user recover from a problem through strong new default, but your instincts are valid in this case. Even if ...
Izquierdo's user avatar
  • 12.7k
43 votes

Is there a term for "the user can't use anything wrong" design?

I wonder if the concept you are looking for is Poka-yoke (https://en.wikipedia.org/wiki/Poka-yoke). This is often more associated with mechanical design (e.g. zoo cage double doors which can't both be ...
Kit's user avatar
  • 431
40 votes

Do some technical documentation websites purposely have very plain design?

Something to keep in mind is that all of the documentation pages you have linked to are for tools which are designed to be used from text-only interfaces. It makes sense, then, that the documentation ...
thesketh's user avatar
  • 501
39 votes
Accepted

Why do we keep asking if our users would use/recommend our product/service again?

What you are reffering to is called Net Promoter Score (NPS). The Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend our ...
DesignerAnalyst's user avatar
36 votes

Number keyboard UX

Phonewords Phonewords are mnemonic phrases represented as alphanumeric equivalents of a telephone number.2 In many countries, the digits on the telephone keypad also have letters assigned. By ...
Dipak's user avatar
  • 16.2k
33 votes
Accepted

Prepare a user to perform an action before proceeding to the next step

I think you are putting too much expectation in the video without any prior warning of what will happen. I have the image of the Olympic's dive: before the jump there's an animation on the screen of ...
Danielillo's user avatar
  • 19.2k
29 votes

How to make checkbox selection less of an eyesore?

Note: This answer is a frame challenge. The checkbox should not be there at all. According to your screenshot, your users use your search engine to find a solution to their billing problem. You write ...
Heinzi's user avatar
  • 2,507
24 votes

Do some technical documentation websites purposely have very plain design?

tl;dr Yes, because of a design school of thought called "Content is King." … old, dull and seemingly poor design. All of these are subjective. "Old" to many people equate to "familiar," which ...
l0b0's user avatar
  • 1,488
23 votes
Accepted

Is there a term for "the user can't use anything wrong" design?

No. It is not a widely held view among UX designers. Unfortunately. Even less so amongst those using SO and considering themselves to be UX Designers. I suspect this is mainly because UX design is ...
Confused's user avatar
  • 2,258
21 votes

What to answer when Product Owner/Manager says "this feature [requested by users] needs a lot of time to develop, so we'll never do it"?

In terms of satisfaction, return on "expected features" is very low Consider this from the PM's point of view - you want to tie up a large amount of engineering time to create a feature that ...
SPavel's user avatar
  • 659
20 votes

Which is faster to fill-out: Paper or digital forms?

Why not have both and cater for those less comfortable with electronic devices, whilst catering for those that do? Increases the number of sign-ups you can accept at any one time. My advice if you ...
DarrylGodden's user avatar
  • 6,336
18 votes
Accepted

Should we auto-select a new default payment method when the current default expired?

...user should have full control over what card they want to use for a transaction... Rather than make that decision for users, give them the ability to make that decision beforehand... Replace ...
bloodyKnuckles's user avatar
16 votes

Is there a term for "the user can't use anything wrong" design?

This is a common UX design principle. The best error message, is to avoid an error message in the first place. There are many examples of design principles out there, but no standard set. Jacob ...
Jeremy Franck's user avatar
14 votes
Accepted

Number keyboard UX

Here's why: Current Scenario Such keyboards appear in two cases: Number keyboard - Such keyboards ONLY appear when you need to dial-in a phone number or search for a contact. The need of having the ...
Shreyas Tripathy's user avatar
13 votes

Which is faster to fill-out: Paper or digital forms?

You're asking which is faster, it depends on the type of content and your target audience. Depending on your audience: Oldies, go paper; Youngsters, go digital (put up an url on the wall and let them ...
Martyn's user avatar
  • 2,358
12 votes

Do some technical documentation websites purposely have very plain design?

i don't think this is the case in general. There are plenty of websites with technical documentation that have great design. a few examples https://developer.apple.com/design/human-interface-...
Blue Ocean's user avatar
  • 10.7k
12 votes

Google flights mobile app feedback/research

That's going to be tough. I've skimmed your existing text, and you make it sound like Google Flights is currently not user-centered. That's blankly incorrect. The first thing you've got to realize is ...
Kolja Sam's user avatar
  • 1,245
11 votes

Do some technical documentation websites purposely have very plain design?

Bjarne Stroustrup gave the canonical answer to this question. Quoting from the FAQ on his homepage: Q: Why don't you make your website look modern? A: I'm a "contents provider" not a ...
Peter - Reinstate Monica's user avatar
10 votes
Accepted

Is there an intuitive way to display weeks as text?

Ah Socrates answered whilst I was drawing, so ignore the text ones as I'm suggesting the same thing, the other type is a calendar control programmed to select a week, for the line on which you place ...
DarrylGodden's user avatar
  • 6,336
9 votes

How to make checkbox selection less of an eyesore?

Try using actions that represent a clear choice between two outcomes. Phrase in the form of a question or a command to address them directly. Your question is about graphic emphasis, but I'm ...
Mike M's user avatar
  • 24.7k
8 votes
Accepted

Is there a difference between "user-centered" and "user-centric" design?

I have no reference on this topic other than all the weird people I've worked with / for over the years. User-centered design Solve for the user, validate that you've addressed the business need. ...
plainclothes's user avatar
  • 21.3k
8 votes

Is there an intuitive way to display weeks as text?

The matter is a bit subjective and it would require testing to ensure your users get the right idea. Apart from keeping these UI elements contextual i.e Have text that clearly indicates that the user ...
Socrates Kolios's user avatar
8 votes

Do some technical documentation websites purposely have very plain design?

For the Linux example specifically, the original documentation for Unix was designed to be printed on paper, since back then graphics terminals were too useful for displaying graphics to "waste" them ...
alephzero's user avatar
  • 181
7 votes

Are checkbox options with hyperlink a good practice?

No. In well formed HTML, each checkbox should have an associated <label> tag containing the text you describe. When properly paired, the checkbox can be activated or deactivated by clicking the ...
Roux Martin's user avatar
  • 14.2k
7 votes

Number keyboard UX

ATM keypads Multiple banks suggest to create ATM pins using letters or words that you would easily remember. See here and here.
Emilio's user avatar
  • 171
7 votes

What to answer when Product Owner/Manager says "this feature [requested by users] needs a lot of time to develop, so we'll never do it"?

While this is probably a losing battle and nothing you do will change the outcome, I think you should consider having a conversation with your PM and ask what are the scope of your responsibilities ...
Devin's user avatar
  • 38.1k

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