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8 votes
Accepted

Should a button say "Upgrade subscription" or "Change subscription"?

I have three main thoughts when it comes to your question. 1. Don't use the phrase "Upgrade Subscription" To me, this phrase says: "increase cost of this service". While you may ...
Alan's user avatar
  • 3,858
6 votes

Renew subscription CTA button

About the updated question: Placing both buttons one on top of the other might create confusion. The user might think one is the dismissive of the other, when it is not the case. You can give more ...
Alvaro's user avatar
  • 16.8k
4 votes
Accepted

What ux method can I use to verify the success of Subscription Model of my app?

Try to find users that are likely to use your product/service and interview them to see their attitudes towards your idea. You can also survey your target users to gain additional information on ...
Kristiyan Lukanov's user avatar
4 votes

It is better to tell a user that is banned or it is better to disguise that he is banned?

It's better to tell them that their account is banned (or suspended). Otherwise you will have to deal with customer support issues trying to figure out why their account isn't working. Only to find ...
Mr.Montoya's user avatar
4 votes

"Buy subscription" or "upgrade account" button?

When the user is not already a subscriber go with something like: download bmml source – Wireframes created with Balsamiq Mockups Do you really need to use the button label to communicate that ...
dennislees's user avatar
  • 11.6k
4 votes

Which is better to use "Your Plan" or "Current Plan"? in subscribed product

Using "Current Plan" or better yet "Active Plan" gives a clear indication on what is active. It also makes writing FAQs simpler as the voice/tone of writing is always neutral. A friend used to go ...
Abhishek Thakkar's user avatar
3 votes

Best way to let the user modify the subscription (change number of mobile devices)

I would be more explicit with the 11/31 calculation. I would also separate the numbers from the explanation in the calculation to make it more easily readable.
Nash's user avatar
  • 2,461
3 votes
Accepted

Which is better to use "Your Plan" or "Current Plan"? in subscribed product

Abhishek Thakkar's answer gives good reasoning why you might prefer "Active Plan" or "Current Plan" over "Your Plan" (principally the problems of talking of "Your Plan" in help text). I'll try to ...
TripeHound's user avatar
  • 2,655
2 votes

Should a button say "Upgrade subscription" or "Change subscription"?

If you have a button that allows the user to go from one subscription plan to another, then it should be labeled "Change subscription plan". If it lets them choose between several versions of the same ...
Acccumulation's user avatar
2 votes

"Buy subscription" or "upgrade account" button?

"Buy" implies "part with your money". There is a reason Amazon asks you to put in your credit card info at the end of a transaction - studies have shown that if you put it at the beginning, there is a ...
John Gladding's user avatar
2 votes

Opt-in rate of email sign up form

You are talking about an email sign up form, not a banner. Also, click through rate (CTR) is relevant for banner ads because it measures what percentage of users open your email. For sign up forms it ...
Kristiyan Lukanov's user avatar
2 votes

Opt-in rate of email sign up form

It's impossible to tell if these are good results without knowing your traffic numbers. In regards to increasing subscriptions: Test it. Try running different setups for banner placement, copy, and ...
Wendy Wojenka's user avatar
2 votes

Where could exit button be removed from during onboarding process?

Removing the exit option takes away the freedom for users to leave, forcing them to either complete the form or risk losing input data. Users might want to leave your application for a moment to ...
Daniel Mejía's user avatar
2 votes
Accepted

How to: User offboarding with active paid subscription?

This problem probably will need a lawyer to be answered fully, but in general: If a user wants out, let them out. This means clear pathways and buttons, and no "you have to talk to support to be ...
Leo Wattenberg's user avatar
1 vote

Looking for a lead in order to link funnel dropouts and with website bugs

What are "killer bugs", if you use your own novel terminology you will definitely have trouble finding existing literature regarding it. Correlation of logs as part of root cause analysis is a daily ...
straya's user avatar
  • 1,222
1 vote

How to handle collective subscriptions (i.e. for companies and like)

To me, the only ones that present problems are options 2, 3, and 4 for what is written in the question. However, I don't see any problem with option 1. If a user gives the code to someone outside the ...
Danielillo's user avatar
  • 19.2k
1 vote

Should followers still get the same email settings?

"But I was reading that" I think it's important to view Followers as individuals with their own needs and preferences, rather than a subsidiary of "People". People follow ...
Izquierdo's user avatar
  • 12.7k
1 vote

How to force users to subscribe without creating an account?

I think I would find it odd if a random website would display an email I typed in an input field a while back. Maybe it would be better to just hide it. Valid option. I doubt people would use the &...
Nash's user avatar
  • 2,461
1 vote

Best way to let the user modify the subscription (change number of mobile devices)

I would suggest that you provide the user with a more specific explanation of how you are calculating the costs. Don't just rely on a simple table of values. For example, add some information before ...
musefan's user avatar
  • 7,111
1 vote

A platform designed to support both: subscribers and user accounts?

I think it will depend on your goals, you mention that growth is your focus. Any growth strategy will produce a large proportion of inactive users, if you focus your metrics on those, it might end up ...
ghislaineguerin's user avatar
1 vote

Changing emotions when a user going to unsubscribe newsletter? Is it good practice?

An added value to avoid to use them is to think about cultural differences among global online users and keep in mind the international usability testing meaning. Not everyone reads the emoticons in ...
Mari's user avatar
  • 66
1 vote

Changing emotions when a user going to unsubscribe newsletter? Is it good practice?

Not necessarily a "good practice" as the only result would be to reduce drop-out-rate, so it does not provide any benefits to the user but it would also not bother him if this doesn`t tip over to ...
Chris's user avatar
  • 4,558
1 vote

How to vet users who apply for discounted subscription license for education

There's a whitelist of university domains we've used in a project to limit registration to educational institutions here --> https://github.com/Hipo/university-domains-list It makes for a massive ...
mgraham's user avatar
  • 1,803
1 vote

How to vet users who apply for discounted subscription license for education

There isn't really a good way to do this except rely on honesty. I recall that it used to be relatively common to go to a school's bookstore just to buy the discounted student version of Microsoft ...
pboss3010's user avatar
  • 131
1 vote

Opt-in rate of email sign up form

We can't tell if thats "bad response" if we don't know how many people visited your site and/or saw the banner. If you had 9 visitors then 9 subscriptions is great, if you had 9000 visitors then your ...
Pectoralis Major's user avatar
1 vote

Top bar versus bottom bar for email subscription offer

A famous quote comes to mind - "One good test is worth a thousand expert opinions". This absolutely 100% something you can and should TEST yourself. Even if you find some detailed study showing some ...
dennislees's user avatar
  • 11.6k
1 vote

Top bar versus bottom bar for email subscription offer

I am not sure how many sites with Subscription invite requests you have visited before posting this question but I feel like you need to visit some more. I was a little thrown by your question and ...
Shreyas Tripathy's user avatar
1 vote

Why use a descriptive phrase rather than an X to close a pop-up?

Some reasons include the fact that some may not notice the 'X' in the first place or be unsure what it means or that it even does anything. Even today some people are unsure of what the hamburger menu ...
Rob's user avatar
  • 2,833
1 vote

Mobile website subscribe form position

No, you can fix a button to the bottom of the mobile layout and scroll behind it, whether it's the best method to use is tough to say without seeing at least a wireframe or prototype. If you do have ...
DarrylGodden's user avatar
  • 6,336

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