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215 votes
Accepted

Why do my users 're'select the amount in the cart?

Maybe because they are curious about what is inside this combobox's arrow. Have you tried to change it to another component like a spinner ? I don't have any particular research about it, it is just ...
Leandro Silva's user avatar
80 votes

Why do my users 're'select the amount in the cart?

I don't think multiple clicks are a bad thing in the shopping cart. While here, some users will double check things. Unless you're seeing users drop out, I wouldn't worry about it. If you want to ...
Ken Mohnkern's user avatar
  • 9,034
76 votes

Why do my users 're'select the amount in the cart?

From a non-UX designer perspective: It looks like your €2.499,00 is crossed out while being replaced and highlighted by €650,00. This would be jarring to anyone who was expecting and prepared to pay €...
Shaz's user avatar
  • 1,041
60 votes
Accepted

"Shipping address is same as billing address" or the other way around?

For me personally I would go with case B: When you are prompted for shipping address I think users immediately know the answer (where I want my goods to be delivered). It's a simple answer. However,...
André Hess's user avatar
50 votes

"Shipping address is same as billing address" or the other way around?

As a user I would expect to fill my shipping address first because I might need to check whether the seller ships to that particular location. Then if it ships I might enter billing address. Some ...
Kristiyan Lukanov's user avatar
26 votes

Why do my users 're'select the amount in the cart?

If you can, perform some testing and gather information about why are users clicking on the amount dropdown. Probably most users are clicking for the same reason. That said, my guess is that it might ...
Alvaro's user avatar
  • 16.8k
23 votes

Why do my users 're'select the amount in the cart?

I just managed to find your website and proceeded as if I was a customer. And maybe with a little bias, but I also clicked the 'amount' button out of nowhere. It is hard to explain, but it is just a ...
Thomas Wagenaar's user avatar
16 votes

Why do my users 're'select the amount in the cart?

Another possibility, given the age of your users: All through the 1990s and early "aughts" a light gray like you are using meant "not an option". We called it "grayed out". So, to me, (I am in your ...
DriveByGuy's user avatar
15 votes

Why don't air travel booking sites use the "shopping cart" UI concept?

Several airlines do use copy such as basket (e.g. Ryanair.com) for their check out process. It's also the place where additional services such as insurance or extra baggage allowance are purchased. ...
Jan van der Burgt's user avatar
15 votes

"Shipping address is same as billing address" or the other way around?

I'm for Case B. Right when the user goes to checkout, they will want to: See if that item ships to their location Check shipping costs associated with their location Since billing information is ...
Andrea D's user avatar
  • 316
11 votes

Why do my users 're'select the amount in the cart?

The "1" in grey on grey looks "disabled". Grey means "disabled". So some of your users probably think that the quantity is not set yet and click to set the quantity to 1. The quantity is not the only ...
TheMaskedCucumber's user avatar
9 votes

Why don't air travel booking sites use the "shopping cart" UI concept?

The shopping basket concept is generally held to mean that the customer can buy multiple items in one go at a checkout. However, most IATA-member airlines either do not permit or strongly discourage ...
Calchas's user avatar
  • 191
7 votes

Why do my users 're'select the amount in the cart?

I would like to add something from my perspective. Aged 36 I could fall into your target group. I don't know about localization in your case, but living in Baltics my order of thought and reading ...
icebreaker's user avatar
6 votes

"Shipping address is same as billing address" or the other way around?

It might depend if you are selling B2B or B2C, I'm assuming B2C To me as a user/customer the highest priority is getting the item, actually paying is the bit I don't want to think about, tacked on at ...
mattumotu's user avatar
  • 161
6 votes

Why do my users 're'select the amount in the cart?

I am one of the users who often messes with the quantity even though I will probably buy only 1 item. When I get to a checkout page, it is common for me to be curious what the maximum value is in a ...
Aaron's user avatar
  • 595
6 votes
Accepted

What's the best way to express discounts on an order summary?

tl;dr "-$10" is about as clear as it gets. Talk like your users Ask yourself how most people write out a subtraction problem? The discount in your example is "subtract ten dollars"...
plainclothes's user avatar
  • 21.3k
5 votes

Why don't air travel booking sites use the "shopping cart" UI concept?

dan1111's answer is spot on. Just to add to it. Another consideration is that basket metaphor tries to leverage the real-world concept to help users understand what's happening online. This plays ...
krychu's user avatar
  • 1,331
5 votes

"Shipping address is same as billing address" or the other way around?

My organization asks for billing first, and then lets the user skip shipping if it's the same. There's a few reasons for this. First, we're a non-profit, so we're most interested in a user's address ...
Chris Pratt's user avatar
5 votes
Accepted

What's the best empty basket page/message for e-commerce?

here is my feedback to the all three options: The message in the red box states that something is wrong, however, it isn't. The button "+Add products" doesn't represent the actual action, because no ...
Pavlo Grubyi's user avatar
5 votes

what quantity to display in the header shopping cart icon

The cart should mimic the physical world. In the physical world, 2 hats and 3 shoes are 5 items in total. Therefore the cart icon should show as 5. If those hats come as a set of 2, they count as 1 ...
Nicolas's user avatar
  • 5,608
4 votes

"Shipping address is same as billing address" or the other way around?

Whichever one is being used to compute shipping costs and taxes should be first. The second is irrelevant if the customer does not accept the total cost.
GWP's user avatar
  • 41
4 votes

How do I make this unconventional shopping cart experience more intuitive?

I would do this way: User would see an icon next to the title when that book has several languages available When seeing the product page, the user would see a button to Select Language when a ...
Joao Carvalho's user avatar
4 votes

Is it ok to allow Steppers or incremental buttons to remove items?

I would allow setting a quantity 0 to remove an item because it is the obvious intent of having a quantity of 0. It seems that disallowing 0 could be an implementation issue where enforcing a minimum ...
習約塔's user avatar
  • 1,885
4 votes
Accepted

Payment methods on the product page or checkout?

People are used to small price adjustments happening during the checkout process rather than everything being shown on the product detail page. For example, service fees, taxes, shipping fees, and ...
Chloe's user avatar
  • 553
3 votes

Display price with taxes or not?

Working with e-shops for quite some time now, I would say that this is country depending. In Europe, the customers would expect to see the taxes in the products. In the case of Canada and US, the ...
Dimitra Miha's user avatar
  • 3,749
3 votes

"Shipping address is same as billing address" or the other way around?

Consider the complete picture. As a customer, I purchase an item. My billing address is tied to me; the shipping address is tied to the order. The billing address may also be used to verify the ...
Ian W's user avatar
  • 139
3 votes

"Shipping address is same as billing address" or the other way around?

I would go with case A. The first question you ask then is about who I am: it shows I am the one taking part in the agreement. The next step would be what you want, if I wanted a package to deliver ...
Jasper's user avatar
  • 139
3 votes
Accepted

Coupon code on checkout process

I think no matter where you place the coupon box, you're going to have some level of checkout abandonment by users looking for codes. Option 1: Adjust the terminology You could consider changing the ...
Nathron's user avatar
  • 649
3 votes

How do I make this unconventional shopping cart experience more intuitive?

Without a little bit more context and information, I think a number of assumptions will need to be regarding the potential solution, especially around the type of users and their expected behaviour ...
Michael Lai's user avatar
  • 27.4k

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