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There was a research done on that a couple of years ago. Have a look here: https://think.storage.googleapis.com/docs/mobile-page-speed-new-industry-benchmarks.pdf One of the first things they mention is: The average time it takes to fully load a mobile landing page is 22 seconds, according to a new analysis. Yet 53% of mobile site visitors leave a ...


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You should consider a few strategies for helping users to focus their energy (attention and possibly frustration): Expectations Management Use a predictive system for the length of time until an agent might help them. This can be something you build, or a SaaS service you 'rent', or an extension of your existing software. You can outsource the work for ...


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The NNG website summarizes response times and need for feedback: Response Times: The 3 Important Limits In summary, 0.1 seconds for the UI to feel instantaneous. From 0.1 to 1.0 seconds the UI will have a noticable delay. After 1.0 seconds the user will feel their work is being interrupted. This is independent of the technology used for the user ...


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The only source of frustration you can control with this approach is uncertainty around the wait time. You don't need a technical solution to help your customers manage this uncertainty. Manually calculate the average wait time during peak hours and provide this in your message, for example, "Between 8-10 am you may have to wait up to 15 minutes for an agent....


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The intent of a skeleton page is to shorten perceived loading time. If your filtering requires a re-loading of the page data, then, sure, it could make sense to use it there. That said, and this is just my opinion so take it for what it is: I'm not convinced skeleton pages have much staying power to them in terms of them accomplishing what they were ...


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Adding onto @Nacho 's answer, I've quoted a reason why very short delays or instantaneous appearance should be avoided for tooltips: Tooltips, expanding ads, and calls to action or information boxes that appear over list items (such as quick-view boxes on thumbnails from product-listing pages) are other examples of common elements with hover ...


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