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I would always advocate for talking to actual humans who are going to be the users of this app or service, but if you can't there are online tools for remote testing some basic usability concerns. I personally use usabilityhub for that kind of work. You can try to use social media or something similar to recruit the target audience. If not some research is ...


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Do very lo-fi wireframes with incomplete functionality, prioritizing the most important features as best you can. Wireframing is part of the communication process, and once you have an incomplete product in front of you to talk about, progress will be easier. When your client talks about features X, Y, and Z, it's difficult to do much other than take it all ...


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I am not aware of any UX research based on this exact scenario, but I would imagine this system to be designed very similar to a regular chat system if there are more than around four bots. For quick inspiration, this article showcases different designs: https://medium.com/inspiration-supply/chat-uis-interaction-design-7b62523f3dc4? Anything less than four,...


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I came across this article on medium - "Which UX Research Method to Use'. And this is link to the "whole tree" Let me know if it helps!


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This is actually a growing area of UX design that is probably out of the scope for the type of questions generally asked and answered on UXSE, but here are some useful links that point to various articles and groups in ResearchOps: ResearchOps Community UX Matters article on ResearchOps: https://www.uxmatters.com/mt/archives/2019/01/researchops-and-user-...


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Great question! Our team went through something similar recently. The affinity diagrams don't scale well. As the number of interviews went up, the affinity diagrams just became incomprehensible. We recently on-boarded to a platform that provides the ability to do tagging and text analysis. We are using this platform as our central repository now. Tagging ...


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