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5 votes

How many users do I need to run a SUS and get valid result?

Measuring Usability has an article that briefly touches on sample size. TL;DR: 2 is the obvious minimum, 5 is a suitable starting point. From 10 Things To Know About The System Usability Scale (SUS): ...
Nicholas Pappas's user avatar
4 votes

User research and testing compared to ACSI (American Customer Satisfaction Index)

Short answer is they compliment each other, but ACSI is not about usability, although the usability of something could influence the ACSI score, but I doubt anyone has found a correlation. There is ...
SteveD's user avatar
  • 8,924
3 votes

Equivalent Scale in UX like the Cooper-Harper Scale?

Yes, there are modified Cooper-Harper Scales that measure operator workload. It involves some basic tweaking from "pilot" to "operator". Here is one such representation of the Modified Cooper-Harper ...
Nicholas Pappas's user avatar
3 votes

What methods are people using to take notes in moderated testing sessions

There are 3 methods to take notes: 1. Hi-tech notes: using computer / tablet / mobile you mentioned it in your question. 2. Pen and Paper: Widely used but not recommended because you might miss ...
Dipak's user avatar
  • 16.2k
2 votes

When do you choose quantitative research over qualitative research?

Qualitative research is good to use at the beginning stages of product development (Interviews i.e.) because you want to gain insights in pain points from the user, that your product can ideally solve....
xul's user avatar
  • 2,676
2 votes

User testing, simple flow testing

Since you are basically testing for motivation and how the logic of the questions matches up with the mental models of the users, a basic paper form will still do the job. An higher fidelity of this ...
Oluwatobi Mayowa's user avatar
2 votes

How is design debt measured or calculated?

Based on the effort and process required in the design phases of UX projects, I would suggest that a simple way to estimate the amount of design debt can be calculated as follows: Human resources ...
Michael Lai's user avatar
  • 27.3k
2 votes

How is design debt measured or calculated?

I hope your question will be strictly answered from a UX position, although i'm a bit skeptical as technical debt is barely popular in the tech side. I have found a paper named An Analysis of ...
UX Labs's user avatar
  • 2,455
1 vote

Obtaining metrics to prove your designs will improve the UX

I think you're basically on a good track (word of caution for when you are presenting data: our UX studies don't prove or predict improvement, they can only provide data for direction and suggest ...
Izquierdo's user avatar
  • 12.7k
1 vote
Accepted

Quantitative testing on other peoples websites

I have my own method to obtain quantitative data from other sites, it might not be exactly what you are looking for, but it might help. Basically, my method relies on extracting data from the sites I ...
ghislaineguerin's user avatar
1 vote

User testing, simple flow testing

During each in-person usability session I'd encourage the tester to think out loud, so that you gain both insight into their immediate impression and understanding of each page, as well as their ...
Marné's user avatar
  • 473
1 vote

Has anybody done a qualitative analysis of support tickets?

Yes, this is another source of information from which we can gain insights into the overall user experience of an application (be it an actual product or service). However, you need to understand ...
Michael Lai's user avatar
  • 27.3k
1 vote

Has anybody done a qualitative analysis of support tickets?

Data preparation is a process of cleaning and transforming raw data prior to processing and analysis. In the first step You can organize and collect data Later it's good to cleanse and validate data....
Piotr Żak's user avatar
  • 1,466
1 vote

How is design debt measured or calculated?

An Example Overview I worked on a website where my goal was to increase conversions in an registration process. There was an input field that I wanted to alter "Date Picker" as my analytics ...
Bromox's user avatar
  • 589
1 vote

Which qualitative method is best used with Empathy approach?

Ethnography traditionally involves long-term observations of a culture, and Action Research is understood as when you want to invite research into your actual project. I think for your research ...
Wen G's user avatar
  • 139
1 vote

What are the best practices for keeping and analyzing unstructured user feedback?

Keeping Feedback: Probably Intercom - It's a great tool to manage all the feedback that comes in. Analysing the data: The problem with unstructured user feedback is that it's (mostly) qualitative, ...
Arnav Kumar's user avatar
1 vote

What are the best practices for keeping and analyzing unstructured user feedback?

For me, it depends. I used to store all of my feedback so I could look for patterns, which helped me avoid catering to a squeaky wheel. However, doing so means that the feedback can sit somewhere, ...
Marnie A.'s user avatar
  • 121
1 vote

What are the best practices for keeping and analyzing unstructured user feedback?

On the UX side I typically have the following principles: don't listen to the feedback, look at the problems users share listen to solutions offered but make sure that whatever is used follows the ...
Jamezrp's user avatar
  • 2,788
1 vote

Equivalent Scale in UX like the Cooper-Harper Scale?

If you want to measure the cognitive workload the most famous scale is NASA-TLX scale. SWAT is other one which is widely used. However they are multidimensional which means mental workload is ...
Kristiyan Lukanov's user avatar
1 vote

Quantitative and qualitative data used in UX research

Mixed methodologies are always the best, because you get both what happened and the why it happened. Check out these articles.... https://www.nomensa.com/blog/2015/ux-research-selecting-right-method ...
Elan Colello's user avatar

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