12
votes
Accepted
Displaying page views for a Recipe website?
Read more about Social Proof. Maybe instead of showing the views you go with Rating, upvotes. I would assume in recipes people are interested if people tried the recipe and succeded. https://www....
- 4,518
9
votes
What are significant UX KPIs for an enterprise product?
task completion times, error rates, completion rates, subjective satisfaction using SEQ, perceived satisfaction of usability using SUS, if you can track mouse clicks, then you can test your IA using ...
- 101
9
votes
Displaying page views for a Recipe website?
A page counter only shows how popular the page is, not how popular the recipe is. If people tend to go to pages that are viewed more than others, but the recipe itself isn't liked very much, the page ...
- 11.4k
8
votes
What metrics have been used differentiate between user engagement and addiction?
From Wikipedia Customer Engagement:
Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various ...
- 2,445
8
votes
Accepted
Objectively evaluating competencies of a UX Designer
Great question although I pretty much go along with Khoi Vinh's thoughts that performance reviews for designers can be a ghastly affair and of little real use.
As he points out:
The New York Times,...
- 71k
6
votes
What are significant UX KPIs for an enterprise product?
I think the main question you need to ask yourself is:
What does success look like to you?
If success means happy users/customers you could look into net
promoter score (NPS).
If success means ...
- 316
5
votes
Using the SUPR-Q as a UX metric
While Jeff and Measuring U do own the rights, they also say "You are welcome to use the SUPR-Q questions without purchasing the SUPR-Q license. Please simply cite this reference (Sauro, 2015)"
What ...
4
votes
User research and testing compared to ACSI (American Customer Satisfaction Index)
Short answer is they compliment each other, but ACSI is not about usability, although the usability of something could influence the ACSI score, but I doubt anyone has found a correlation.
There is ...
- 8,904
4
votes
Accepted
What metrics have been used differentiate between user engagement and addiction?
It should be possible to come up with come up with an amount of "engagement time" that is objectively a cause for concern. Although people have different lives and responsibilities, there is only a ...
- 12.5k
3
votes
Objectively evaluating competencies of a UX Designer
As much as I hate trying to "quantify" success in areas of programming or UX, there are some possible key performance indicators that have been suggested:
From Designmodo:
Quantitative UX KPIs
Task ...
- 317
3
votes
Equivalent Scale in UX like the Cooper-Harper Scale?
Yes, there are modified Cooper-Harper Scales that measure operator workload. It involves some basic tweaking from "pilot" to "operator".
Here is one such representation of the Modified Cooper-Harper ...
- 17.6k
3
votes
What are significant UX KPIs for an enterprise product?
Identifying Key Performance Indicators
If you have not been provided any KPIs to begin with, then you might start by identifying the pain points of the business you are dealing with — in other words, ...
- 300
3
votes
Accepted
Does usage of thumbs up/down ratings as social proof actually provide the right feedback?
Let me stay aside from the purpose of this change. There is some business decision behind it, for sure. But regarding the scale itself I am sure it is no good for the accuracy and telling good from ...
- 13.9k
3
votes
A/B Testing: Is this how you calculate participants average number of "Clicks to content."
Assuming that the data that you are collecting for the number of clicks is meaningful and directly related to a small change you are measuring (which is probably what you should be using the A/B test ...
- 26.7k
3
votes
How many months should we track and collect data before analyzing it after rolling out a new feature?
Important question!
I'm going to start with the typical UX designer's answer: It depends.
Some thoughts to help you come to a decision:
initial reactions to changes (be it "uuh, shiny" or &...
- 1,205
2
votes
Accepted
Transition from in-house to agency position–How to measure UX success
In my last job at an agency we started to do some of this work. It involved baking in measurable goals early in the project much like you would if you were working in-house.
Write your problem ...
- 36
2
votes
What are significant UX KPIs for an enterprise product?
I think you can keep from this method (the HEART framework) some metrics that can be applied to an employee:
Happiness;
Task efficiency;
In my opinion, in this case, better results can be obtained ...
- 4,481
2
votes
How can I measure the value of improving user experience on internal apps?
I think that the list you have provided is already very good. There is one thing that I would add: Error Reduction.
When working in 5 different systems, is there any data that would need to be ...
- 131
2
votes
What's the best way to determine success metrics?
I believe any drop-off can be considered successful.
The person who voted to close this question is right about the fact it's opinion based. You have to determine what you will consider a success.
...
- 9,354
2
votes
What are the metrics that can be used to measure the success of a design thinking project?
I think when attempting to measure a process like design thinking you need to focus on the output of the process. If you want to measure innovation, for example, you could measure the number of unique ...
- 155
2
votes
Different People Coding Data - Does that Invalidate the Results?
I'm guessing this is moot since it's a month later but the approach that jumped to my mind would be to code some of the results she's already done too, and then see to what degree they agree with each ...
- 1,783
2
votes
How is design debt measured or calculated?
I hope your question will be strictly answered from a UX position, although i'm a bit skeptical as technical debt is barely popular in the tech side.
I have found a paper named
An Analysis of ...
- 2,445
2
votes
How is design debt measured or calculated?
Based on the effort and process required in the design phases of UX projects, I would suggest that a simple way to estimate the amount of design debt can be calculated as follows:
Human resources
...
- 26.7k
2
votes
UX metrics categories for a web app
Im not sure if this off topic or even something others would agree with, but I recently completed something similar for a webApp where we needed to implement tracking on our platform to get useful ...
- 189
2
votes
Accepted
What is the difference in ROI, KPIs, OKRs metrics? how and when to get them?
They all could (and usually) coexist. However, not all organizations starts with OKR (at least as the framework should be used)
To explain all 3 playing together
Usually, Objective & Key Result ...
- 37.3k
2
votes
Quantifying the impact of offering alternative signup/login methods?
I wouldn't have normally responded on this, but you said "any information is a massive improvement." While I can't speak to signup conversion rates, I can speak to an angle which you may ...
2
votes
Task Completion Time
Measuring task completion time isn't necessarily about being very exact or precise with it (compared to things like page-loading time as a performance metric).
At the high level it is about ...
- 26.7k
2
votes
How many months should we track and collect data before analyzing it after rolling out a new feature?
Track and collect data continuously. Note any seasonal shifts.
For when to measure and report out again, Nielsen/Norman group bases its recommendation on how frequently your product is accessed:
...
- 12.1k
1
vote
A NPS type of metric/score for UX maturity within an organisation
I'd like to know more about who needs this metric and what decisions they're making on the basis of it. If there are no such people or decisions, is the metric important to even track and report on? ...
- 1,537
1
vote
Accepted
A NPS type of metric/score for UX maturity within an organisation
Creating a metric
You want to confirm whether a metric you come up with (ratio of designer-user, designer-stakeholder interaction) is an accurate measure or approximation of UX maturity.
Define UX ...
- 544
Only top scored, non community-wiki answers of a minimum length are eligible