48

This one is quite easy, you simply can't. If you would use an address on an emailing list where the recipient has opt-out you violate the 6'th requirement of the CAN-SPAM Act. Doing so is violating the law and will enable the recipient to sue your company: Each separate email in violation of the law is subject to penalties of up to $16,000, and more ...


44

Buyer's remorse is a defensive mechanism broadly associated with cognitive dissonance. You'd typically expect to find it where a purchaser had misgivings about their purchase for some reason - either they had difficulty choosing between multiple options, or they weren't sure about some other aspect (the trustworthiness of the seller, the necessity for the ...


39

A few of my guesses: Numbers are harder to anthropomorphize - we've reached a point with our understanding of computers where we regularly refer to the computer as another being we regularly interact with. It's much easier to give this creature some kind of name vs. a number, especially given that numbers are often used to "dehumanize" things and make them ...


23

The psychology behind the $99 was explored in depth in Priceless: The Hidden Psychology of Value, which if you ask for my humble opinion, is a life-changing book. 9 is the Magic Number A price such as $99, or $14.95 are known as charm price. Research suggests that the most effective charm price is that ending with 9. A University of Chicago/MIT research (...


19

At least one part of it is that stories sell. Andrew and Jenny, like many people in digital marketing, ran some sites on the side to get a little extra cash. They were sitting in the pub one day and chatting about how they were each doing. "I've just made the final payments on my car," beamed Andrew, "and it's all down to my side project". ...


16

These are some UX factors: (human factors as well as marketing reasons) Names are more "human friendly" than numbers. ("Windows Vista" feels friendlier than "Windows 3.0") Names can be conveyed in more intuitive way than numbers (I just got Ice-cream Sandwich on my phone) Names/Things can be something people feel passionate about. ("I like Lion" feels ...


15

I would rather go with actual workers than models. If you are asking this question on UX Q&A site, I would give you the UCD approach rather than the cogsci approach to marketing. By using actual workers in actual working conditions, you run the advantage of being transparent and conveying much more information through the image than what you could have ...


15

In my previous job, a big part in recruiting new employees was to test their business sense. We got a lot of UI and UX designers that wanted to focus on the new and nifty, rather than the true and tested aspects of the web. When faced with questions where they would need to make a choice, the ones that stood out most were those who were able to get over ...


10

I am going to break this response down into two parts : Following design principles : The fact that you are redesigning your own personal website allows you creative freedom with regards to how you want to convey information or content. However you must note that your website is often used as determine your design skills or even your UX skills with regards ...


10

Izhaki's answer pretty much covers everything related to the UX and psychology behind the x.99 pricing. But there's more -- the x.99 pricing is the key to a killer marketing strategy -- figures for discounts and offers are cleverly crafted numbers, which are almost always impossible to reach without buying one extra item. Why? Because discounts are offered ...


9

Mixing opt-in and opt-out is totally bad UX as it leads to a lot of confusion. The meaning of both lists should be consistent, so there should be either opt-out or opt-in for both groups: Do you want to receive information from us by: []post []phone []email []SMS [] Do you want to receive information from our carefully selected premium ...


9

I've been suggested it might be a good idea to require an email address for the first two plans before showing the price. This would also discourage people from staying on your site. I personally would have to be very motivated to leave my email address on your site for a product which I don't even know if I want. I'm not alone in this and price is one of ...


8

If you can design for emotions, you can design for which type of emotions you’d like to have. Taking a look at what game producers do and you have the answer there. All the games are designed with emotions and some games even react to the way the gamer is playing. All the emotions like guilt, sadness and remorse is a part of the overall gaming experience for ...


8

The only way that you are going to realistically test a headline is to A/B test it with your target audience. You could have focus groups (which is what book publishers usually do) but that isn't feasible for most web publishing due to the hight cost and turnaround time. Another solution would be to have an automated A/B test for different headlines. This ...


8

Steve Krug discussed taglines in his book Don't Make Me Think. From his book: "...the tagline appears right below, above, or next to the Site ID. (They) are a very efficient way to get your message across, because they're the one place on the page where users most expect to find a concise statement of the site's purpose." However, he noted that a ...


8

This question is really easy: conversion improvement is based on UX, because it's based on testing, research, analysis, auditing and deployment based on all of these techniques (between others) in which Marketing is just one of those techniques. And I have a Marketing degree, so believe me I'm not putting down marketing, just considering everything on ...


7

Opt-in vs opt-out is a legal question and (if it's for communication) in most countries (USA and Europe included). Any agreement to communicate with someone has to be an opt-in, otherwise that communication is legally spam, and anyone receiving it (in a country where it is illegal) may sue you. In fact there are people who make their living suing people ...


7

You should offer both. For people who dont have patience to watch 60 sec long movie, will simply scroll the page down and look at screenshots with feature visualization. If that persons get interest in your project, they will take time to watch the movie to get the full explanation of you product. On the other side there are people who are typical TV ...


6

I have a book somewhere (don't remember which, need to look it up) which explains that it's more important to have a short number, rather than low. $9.99 looks longer (larger) than $10. Then again, $10.00 looks larger than $9.99 The same book suggested a whole different approach: If you have a product of $10, introduce another product of -say- $12. Even if ...


6

My best answer is that it's easier to market, especially since it exacerbates the difference between different versions. It only really works for products where the newer version is always better/improved over the previous version, and generally only where the product stands alone/doesn't have substantially different variations (e.g. Windows XP, which had ...


6

I think it depends on what you want to achieve with your slogan. Brand enhancing slogans If the main reason is brand familiarity then I would position it as close to the logo/branding element as possible, in a way that support. For instance: Philips, sense and simplicity. This will make people go, ow cool Philips makes things that makes sense and are ...


5

I don't think it would be a good idea to send them an email again if they unsubscribed to the newsletter. The user could lose confidence in your service. If he decided to unsubscribe it means he had good reasons to do so. Maybe the emails was too frequent, the content wasn't suitable, etc. Plus the legal parameter to take into account. Sadly I think you'll ...


5

No, I would strongly recommend otherwise. A month or so ago I was searching for a library that was compatible with Xamarin.iOS and Xamarin.Android. Technical stuff aside, I was comparing the product of different companies. Some companies provided a straightforward, fixed price, whereas other companies required you to leave info for a tender. The latter was ...


5

In software, what you are describing is generally know as a 'nag screen' - a popup or interstitial screen that the user has to dismiss in order to use the content. The only warning I would add is that you will be walking a fine line between encouraging your users to purchase the full content and annoying them to the point where they abandon the product. ...


4

I work in the financial industry and during tax season, this always comes up. Which do we offer: 20% off, or $25 off tax prep? Typically our software will calculate the most advantagous and offer that price to the client. With verbal confirmation that they are receiving the best "deal", clients always seem satisfied. Of course tax preparation can get ...


4

Overall I think that the effect from this will be negative for any sites in which the historical pricing is not a major factor (such as stock market websites). The sites for which it is useful are almost always targeted at professionals that (should) use objective criteria to evaluate whether to buy or not. When dealing with the general public, their ...


4

Am using different messages in different examples, pick whichever one sounds better in your use case. On the page where the user is redirected, display a message 'Your file is being downloaded. Check your download folder when the download is completed.' Be explicit to avoid confusions. You can have a splash/overlay message saying 'Your file download has ...


4

Since you have acknowledged that users have an email address that they would prefer you to use, just ask them for that preferred channel. Don't try and second-guess whether it's a daytime/work/home/throwaway address: use the address they nominate. That is, the "most appropriate classification" is simply Preferred.


4

The answer is quite simple. This kind of data ("number of users", "number of posts", "number of sales" etc.) are used as social proof to drive sales/sign ups to your product. It is much easier to trust something that is used by millions of people, right? For example Tumblr emphasizes the most crucial data for their micro-blogging platform, the number of ...


4

You could claim that educational e-mails are not marketing, however the customer might not see it the same way. If they have explicitly opted-out I would avoid sending them non-transactional e-mails, as you would be on questionable ground. Unless your terms at purchase cover you, called a "soft opt-in" by the UK ICO. You can of course ask them to opt back ...


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