20

YES, but.... In fact, you don't need to delete the promo code itself, but the association to the product. However, it's always good to delete the promo code as well, for the reasons below: Make your user's life easier You're building this for an user, and you're building an usability paradigm, thus this paradigm has to keep the user in mind. One of the ...


17

I assume you're referencing this diagram of Garrett's. If you read Garrett's book about that diagram, you'll find that he has already aligned that diagram with another showing the stage at which strategy occurs: ...so strategy is the first step, occurring when you're determining user needs and laying out objectives.


16

I've only known a few folk who've worked at Apple. These are a few things that seem relevant from what they have said: They say "no" a lot. New projects, and current projects, get killed. Even if they're fairly far along in development. They don't seem to fall into the sunk cost fallacy. Design input starts early, and carries on throughout the entire ...


8

User Experience strategy is about taking the information about the user and information about the business and turning that into an approach for the User Experience. It overlaps with the role of a good Business Analysis and will often involve: Business Strategy Existing best practice / competitor reviews. Existing behavior analysis from stats and from one ...


8

Much of the mystery behind Apple’s design process is due to Apple being deliberately secretive, and sometimes even engaging in active deception. I believe this notion that they don’t do user research is part of their disinformation campaign. Perhaps the clearest publicly-available view of how Apple works is from a study by UIE on what makes a successful ...


6

If you have a split in the user researchers and interaction designers, and the user researchers create a deliverable (personas) and pass it on to their client (interaction designers) then they have done nothing more than pass on a piece of paper to work from - an artifact. Personas should not be an artifact. And that's where the problem is - you're working ...


6

One thing that hasn't been mentioned here is history. Do you need to know if a discount code applied to an order that has been placed in the past? If so, deleting the discount may lead to confusion if you are investigating the order - you may not know what discount was applied (it depends on if you save the discount information with the order or just keep ...


5

Strategy is the path between vision and execution. UX Strategy is about defining what kind of experience you want. For example Apple claims that they start with "How they want people to feel" when they start the design. Strategy then gets into a plan to get to there.. for example doing away with skeumorphic design in favor of a flat design, focussing more ...


5

Here are a few links that might help with your research ... http://www.adobe.com/enterprise/pdfs/Forrester_Best_Prac_In_User_Exp.pdf http://www.useit.com/alertbox/user-research-methods.html http://www.useit.com/alertbox/agile-user-experience.html http://www.thinkingandmaking.com/view/agile-ux-six Hope that helps. Have a great day.


4

If you're joining a very large organization, understanding what competition exists between different business units can be helpful. Also, try to get a good idea of who approves budgets and how decision-making happens. A common mistake many organizations make is that the budget-givers or ultimate decision-makers don't stay involved in evaluating progress ...


4

You are on the right track for sure with all your points. The one thing I have found is a very helpful first task is to write a set of Guiding UX Principles. I don't mean general best practices but principles specifically for the product or brand you are supporting. This will make you examine the product you are working on, get to know it and the people ...


4

You're approaching this the wrong way. If you want people to use a tool or a methodology, you have two real options. Force them to use it even though they don't want to. You can only do this if you have the authority to do it, and people will only use it as much as they absolutely have to. You will have to police the new policy and spend energy on ...


4

I'm a UX Architect for a fortune 500 company and I have a very big portfolio to manage, so i'd firstly say this is a UX question not a Project Management question as it's a fair question to seek in a forum like this. My approach thus far. Create a UX Repository of Excellence. You running around chasing down team(s) to see what they are up to isn't going to ...


4

If you really have limited space, I think you're on the right track. Personally, I am not a fan of the two-list approach that is shown in the answers by AndroidHustle and Louise. I find that: It takes too much space It takes too much interaction (first select the item(s), then click a button) It always takes effort to see which pane is what. There was ...


4

Your leadership is technically in the right. You cannot have more than one primary persona. It sounds like you have split your personas too readily. If you find that two personas seem to vary only slightly in motivation, but not behaviour, you may choose to eliminate one of the redundant personas or tweak the characteristics of your personas to make them ...


3

Usually for selecting out of a possibly overwhelming list I'd look into some sort of a dual list (sometimes also called list builder or accumulator). It's a user interface pattern you can see around quite often (Windows, for example, uses it to let you customize some tool bars). There are several websites to describe this pattern (can't find my old links at ...


3

A few ideas, I hope you find them helpful: If possible, use a Wiki tool instead of spreadsheets that sit on individual's computer, drop box, or sharepoint (I use Confluence, it is great for tying into the Agile process that the company is following) If you use Confluence and JIRA together for project management, you can have the status of the Dev & ...


3

You Can Sit at My Table When You Improve the Things I Care About Your owners (like the users you research) have goals, needs, tasks to accomplish, and metrics to improve so they and their business can succeed. If you want a seat at the table you will need to not only understand those goals, needs, and tasks; but help your owners with them. The best tactic is ...


2

This is a case where there is a lot of miscommunication because you don't have clearly defined usability guidelines. Here is a recommended series of steps to take to ensure the guidelines are communicated and enforced by the usability practitioner. First take all the user research documents from previous iterations Define the pain points that users are ...


2

Another way to think about this is to look at applying the UX approach and practice at different levels within the organization: Strategy - working with other sections of the business to achieve a common UX objective, so that could be for example working with the BI team to capture and process usage statistics that feed into product design team decisions. ...


2

One of the biggest problem with putting an argument or proposal about UX to management is the lack of an objective baseline or benchmark. For example, people like to compare between similar software products, but don't take into account of the fact that they may be designed for different types of users operating in different environment under different ...


2

You first have to prove that there are UX issues with their existing products, and get the time and resources to fix those, before you can justify the extra efforts to get it first-time-right on new projects. Imagine that you can present a usability test report, that proves that x% of the users are confused over a certain highly valued feature, or they ...


2

We don't know. This is a business/user requirements decision and not a UX decision. You should probably talk to your users. How likely would the administrator recreate that product or another product in which that promo code also applies to? If/when that happens, would the admin want their customers to continue to be able to use that promo code?


2

This may not be an answer to the specific question you are asking ("Any specific site, application or book...?"), but perhaps it can help... A drag-n-drop, graphical interface for Set-Manipulation should have a strong mapping of screen-geography to some aspect of the data being represented. When viewing a selection of Sets, the arrangement of those Sets on ...


2

Well in short - and I'm sure your team has come to this conclusion already - users won't be able to run all of these in one fell swoop. The closest you could get would be to mimic Excel-like functionality whereby users can add cell-level functions to manipulate the values. My gut reaction/solution: Grids. 3,000-5,000 records is a trivial amount. Minuscule ...


2

The requirements sound like a good fit for a spreadsheet-like application to me: the primary focus should be on the data - display as much info as possible about the records (5000 is not that many data, but you could use infinite scroll techniques) autofilter-like search on the data, saved searches and tick-box selection would provide the best way to select ...


2

Short answer: You can not Lean without having a really integrated team. Lean UX origins comes from Lean Strategy. It is a bit strange that you already have a brand new UX team already integrated to your organization. Lean Strategy generally is favor of; Low inventory and personal cost High communication with customer Really short cycles and more on ...


2

If you have promo codes that are dependent on items/services you have for sale, for example: Buy item "A" and get item "B" for free If item "A" (or "B") ceases to exist, runs out of stock, or is disabled, then the coupon/promo should no longer remain active. Without either, the promo code cannot work. If you create "states" for your coupons so that they ...


2

It's the information architecture This question is about information architecture, or IA. That is, it's about how to organize the pages or the content. The good news is you can do research to determine which design suits your users. Otherwise, given the lack of context in your question, people who answer would be shooting in the dark. A good tool for IA ...


2

Activity-centric views This is more than IA, it's a question of the entire user journey through your application. Step back and consider what activities your user is engaged in. Are there roles and activities that follow a business process or path to discovery about key insights? What do they need in front of them (and what drill-downs do they need behind it)...


Only top voted, non community-wiki answers of a minimum length are eligible