20

YES, but.... In fact, you don't need to delete the promo code itself, but the association to the product. However, it's always good to delete the promo code as well, for the reasons below: Make your user's life easier You're building this for an user, and you're building an usability paradigm, thus this paradigm has to keep the user in mind. One of the ...


6

One thing that hasn't been mentioned here is history. Do you need to know if a discount code applied to an order that has been placed in the past? If so, deleting the discount may lead to confusion if you are investigating the order - you may not know what discount was applied (it depends on if you save the discount information with the order or just keep ...


4

If you're joining a very large organization, understanding what competition exists between different business units can be helpful. Also, try to get a good idea of who approves budgets and how decision-making happens. A common mistake many organizations make is that the budget-givers or ultimate decision-makers don't stay involved in evaluating progress ...


4

You are on the right track for sure with all your points. The one thing I have found is a very helpful first task is to write a set of Guiding UX Principles. I don't mean general best practices but principles specifically for the product or brand you are supporting. This will make you examine the product you are working on, get to know it and the people ...


4

I'm a UX Architect for a fortune 500 company and I have a very big portfolio to manage, so i'd firstly say this is a UX question not a Project Management question as it's a fair question to seek in a forum like this. My approach thus far. Create a UX Repository of Excellence. You running around chasing down team(s) to see what they are up to isn't going to ...


4

Your leadership is technically in the right. You cannot have more than one primary persona. It sounds like you have split your personas too readily. If you find that two personas seem to vary only slightly in motivation, but not behaviour, you may choose to eliminate one of the redundant personas or tweak the characteristics of your personas to make them ...


3

You Can Sit at My Table When You Improve the Things I Care About Your owners (like the users you research) have goals, needs, tasks to accomplish, and metrics to improve so they and their business can succeed. If you want a seat at the table you will need to not only understand those goals, needs, and tasks; but help your owners with them. The best tactic is ...


2

If you have promo codes that are dependent on items/services you have for sale, for example: Buy item "A" and get item "B" for free If item "A" (or "B") ceases to exist, runs out of stock, or is disabled, then the coupon/promo should no longer remain active. Without either, the promo code cannot work. If you create "states" for your coupons so that they ...


2

We don't know. This is a business/user requirements decision and not a UX decision. You should probably talk to your users. How likely would the administrator recreate that product or another product in which that promo code also applies to? If/when that happens, would the admin want their customers to continue to be able to use that promo code?


2

This may not be an answer to the specific question you are asking ("Any specific site, application or book...?"), but perhaps it can help... A drag-n-drop, graphical interface for Set-Manipulation should have a strong mapping of screen-geography to some aspect of the data being represented. When viewing a selection of Sets, the arrangement of those Sets on ...


2

Well in short - and I'm sure your team has come to this conclusion already - users won't be able to run all of these in one fell swoop. The closest you could get would be to mimic Excel-like functionality whereby users can add cell-level functions to manipulate the values. My gut reaction/solution: Grids. 3,000-5,000 records is a trivial amount. Minuscule ...


2

The requirements sound like a good fit for a spreadsheet-like application to me: the primary focus should be on the data - display as much info as possible about the records (5000 is not that many data, but you could use infinite scroll techniques) autofilter-like search on the data, saved searches and tick-box selection would provide the best way to select ...


2

Activity-centric views This is more than IA, it's a question of the entire user journey through your application. Step back and consider what activities your user is engaged in. Are there roles and activities that follow a business process or path to discovery about key insights? What do they need in front of them (and what drill-downs do they need behind it)...


2

It's the information architecture This question is about information architecture, or IA. That is, it's about how to organize the pages or the content. The good news is you can do research to determine which design suits your users. Otherwise, given the lack of context in your question, people who answer would be shooting in the dark. A good tool for IA ...


2

Short answer: You can not Lean without having a really integrated team. Lean UX origins comes from Lean Strategy. It is a bit strange that you already have a brand new UX team already integrated to your organization. Lean Strategy generally is favor of; Low inventory and personal cost High communication with customer Really short cycles and more on ...


2

This is a case where there is a lot of miscommunication because you don't have clearly defined usability guidelines. Here is a recommended series of steps to take to ensure the guidelines are communicated and enforced by the usability practitioner. First take all the user research documents from previous iterations Define the pain points that users are ...


2

Another way to think about this is to look at applying the UX approach and practice at different levels within the organization: Strategy - working with other sections of the business to achieve a common UX objective, so that could be for example working with the BI team to capture and process usage statistics that feed into product design team decisions. ...


2

Treat your manager like another user (because they are one). Identify what their needs are. It sounds like the manager is at odds with the stakeholders and they have decided to focus on delivering anything to meet deadlines rather than ensuring they deliver the right thing. You might be able to show them how UX pre-work correlates to reduced overall dev ...


2

One pattern I've seen (though not that often) is to ask the user where they would like to go during the login. If it's not a critical option, this preference can simply be stored in a cookie on the client device. The next time I visit this login page, my preference is already selected. Taken from mohela.com, a loan provider. If, however, it is an ...


2

Your ideas are all good ones, but you have quite a job ahead of you, unless you are very lucky and the organization KNOWS it needs UX and is ready and willing. Your approach will need to be multi fold: Find a project you can knock out of the park and do it Use that as leverage to gain credibility as you do your education tour Build relationships, networks ...


1

Unless you want to spend more time convincing and showing the value of UX through its impact on revenue, I suggest you to move on. Otherwise, treat it like a project. Understand what the heads really care about and show how UX can help.


1

Unless the organisation is doing UX to look good/modern, they don't really want to hear abut the processes you go through, they hired you to do that work not to talk about it to them. They want to hear about the results that can be delivered and how those results can benefit the company, i.e. they want reassurance that your role is viable. Empathize with ...


1

I believe when I see "UX" in practice that I am reading "A quantified user of my product" not "any random human being." Data based context is so important. The question posed makes me think more of HR, and less of UX. A professional designer should absolutely take into consideration the things you proposed. There are social ethics that many would deem ...


1

DesignOps is a term that is getting quite a lot of attention in the UX design community, and is yet another trend that has emerged on the back of the DevOps function in organizations that have large development teams or complex development projects. Going back to the good old days where the UX designer was the judge, jury and executioner (sorry for the poor ...


1

One place I worked had a group called the Style Council - because of the 1980's British band! :) - but that was more related to centralizing and managing design decisions specifically. Elsewhere we've had simply a Cross Product Team (smaller company so just one!) or a Community of Practice. I think I remember hearing of the term 'Quality Planning Team' ...


1

I think you are all misunderstanding the concept of personas. Asking what percentage of our users these x personas represent is like asking who is the most average person in a group - as you may have read, there is no such person... there is only the average on each dimension (height, IQ, sexual activity, vomiting per year). Just the fact you do some ...


1

I would imagine that it would depend on the projects or vision that you'll be working on/creating. All of the above would help, but it's all pretty broad. To make an impact in your role, I think you should focus on fleshing out the answer to the problem you have been hired to solve. Work closely with the people that can help you achieve the goals you define,...


1

"Any specific site, application or book where I can find more about such an approach?" None I know of. Your best bet may be some Ph.D/M.Sc visualisation research thesis. To get the UX design right need to understand the Users Domain and create a model of this in the system that they can interact with. What not many people realise is that SQL is a textual ...


1

This looks like SharePoint where you first need to define the Document Set and its properties of metadata before you can upload or create folios. This is standard behavior, but I have trouble with the fact that they add metadata before they upload folios. It may very well be general built in document metadata such as creation date and author. However, more ...


1

The site should respond according to the authorizations set by the super user. This means that the deleted user should subsequently get "not authorized" responses from any links (s)he clicks that require the authorization that was just deleted. This should happen immediately and should not be dependent on a session time out or (re-)login. Of course any ...


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