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Share Your Experience: Take the 2024 Developer Survey
73 votes

Why is being "on hold" on the telephone not made less annoying?

It's just a matter of costs and resources. In germany for example it's really common these days to get: approximate waiting time in minutes news regarding other products to keep you "busy" and maybe ...
Pectoralis Major's user avatar
36 votes
Accepted

How do you convey that the minimum size of an input is X characters?

The best approach is to inform the user about these rules in plain language next to respective input fields. I would suggest enforcing a minimum and maximum character limit to handle edge cases and ...
Sooraj MV's user avatar
  • 3,609
30 votes

Why is being "on hold" on the telephone not made less annoying?

Very practical reasons: It is worth more investing money in actually fixing the wait times (i.e. hiring more personnel), than investing in infrastructure that needs to be maintained/connected to ...
uliwitness's user avatar
  • 1,977
24 votes

Why is being "on hold" on the telephone not made less annoying?

Some queue systems already do tell you where you are in the queue - I have encountered this calling my local doctor. However, with some places you call, the queue system is complex - a friend of mine ...
TenMinJoe's user avatar
  • 340
24 votes

Should disabled buttons give feedback when clicked?

In the end, both ways lead to the same result. Whether it's an inline error or maybe a bubble with feedback, the user gets to know why he can't proceed (which adheres to visibility of system status). ...
Big_Chair's user avatar
  • 6,835
13 votes

Why is being "on hold" on the telephone not made less annoying?

Your suggestions are all great, and it turns out that it is already being implemented. For example, here in India, some of the companies that put me "on hold" give me the following: Annoying ...
Masked Man's user avatar
11 votes

Should disabled buttons give feedback when clicked?

If this weren't mobile, I'd say it would be better to have a message shown next to the disabled button saying Please fill in the remaining required fields (marked with *) or some such (...
T.J. Crowder's user avatar
11 votes
Accepted

Should visited and unvisited links be of different color?

I do like the way you bring this topic on the table :D This is a question from 3 years ago. First thing I need to mention, because you mentioned it yourself: companies like Google, Reddit, Craiglist, ...
Geoffrey C.'s user avatar
7 votes

When conducting user research/customer surveys, how do financial incentives affect quality and quantity of feedback?

General Summary It's safe to generalize and suggest that both the positive and negative effects of incentive use on survey response rate and data quality can be described as mild to none. Notes on ...
dennislees's user avatar
  • 11.6k
7 votes

Should disabled buttons give feedback when clicked?

This is how the Google sign-up process does it. It should be very similar to your process. Note that the primary button is always enabled, it only changes its function! You are presented with a ...
knallfrosch's user avatar
  • 2,088
6 votes

What is the true benefit of likes and dislikes count?

I disagree. The Like Button is a de facto feature to further exploit or empower the the role of the user for internet content. Its a democratic effect in reality. And it serves several different ...
armatita's user avatar
  • 1,576
6 votes

Does the user want a notification when an action is performed successfully?

It is best to give some sort of feedback. The Netflix DVD Queue doesn't pop anything up, but it gives clear visual feedback that something has happened and that you can undo it. Gmail provides an ...
Ken Mohnkern's user avatar
  • 9,034
6 votes

Best order for smiley rating scale

My initial instinct is to go from sad to happy. The only real argument I can provide is that it reflects a type of number line, with the neutral face being 0, positive numbers being smiley faces, and ...
Tory's user avatar
  • 1,564
6 votes

Why is being "on hold" on the telephone not made less annoying?

Most telephone services give an estimated or minimum waiting time. But I agree more feedback should be given. Something equivalent to a progress bar. Two possible options are : The music can become ...
DesignerAnalyst's user avatar
5 votes
Accepted

How to get feedback from user for a very small change

I think a change like that is too small to use analytics tools on it. Maybe inviting 5-10 or so people to your office and make a little test in within-subject design would be a good alternative to get ...
Big_Chair's user avatar
  • 6,835
5 votes
Accepted

To success or not to success?

Do you need to put success message? Yes. You need to put success message. When we use web; we actually have conversation with the applications we use. So when I have performed some action, the ...
Dipak's user avatar
  • 16.2k
5 votes

Why is being "on hold" on the telephone not made less annoying?

I've certainly rung call centres where they do exactly this. A fair number of systems will interrupt the hold music every 30s or so to say where you are in the queue, as well as the obligatory "your ...
Graham's user avatar
  • 261
5 votes

Why is being "on hold" on the telephone not made less annoying?

I question the premise of the question. I find that it is being made less annoying in some cases. Most of the suggestions in the question are already commonplace (there are N people ahead of you in ...
gerrit's user avatar
  • 2,556
5 votes

How to deny the usage of my product to a user?

We aim for delightful and pleasant experiences. Unfortunately, there are times where you have to deliver bad news to a user. There are a few things you can do to ease the sense of frustration and ...
Wendy Wojenka's user avatar
5 votes

Should we explicitly alert the user that an operation they performed was successful/unsuccessful, even though it's implicitly obvious?

– We have a few buttons on our website that when clicked do somethings that are obvious... – I understand and share what you say, but in accessibility the obvious has no place. What is obvious for one ...
Danielillo's user avatar
  • 19.1k
4 votes

Should I hide action buttons or let the user press them and then show a message

Considering usability, it is better practice to have all controls in your page always visible. Otherwise controls look missing or confuse the user looking for follow-up actions which are not in ...
Rien Daamen's user avatar
4 votes
Accepted

Aural Feedback, what is it?

I don't know the context, but generally speaking, in visual interfaces with aural enhancements, you have 2 parts: one is the Aural Aid, which is the set of instructions provided to the user in an ...
Devin's user avatar
  • 38k
4 votes
Accepted

Why is being "on hold" on the telephone not made less annoying?

A few things that haven't really been covered in the other questions, but which I have personally had to work around in my career... Technical Limitations Simple MOH queuing is very easy to ...
Corey's user avatar
  • 156
4 votes
Accepted

Best practices for diplaying the Password Requirements

Option 1 is a much cleaner solution that what is displayed in the graphic above. And option 1 is a good space saver. I would recommend changing the white circles next to each line of requirement to ...
Boris G's user avatar
  • 81
4 votes

Should disabled buttons give feedback when clicked?

Going by the concept of 'informed decisions', it is always better to provide users with enough directions so that they do not make any mistakes instead of letting them find out that what they did was ...
Ren's user avatar
  • 3,196
4 votes

Why does front page of Google.com give no feedback when trying to search when nothing's entered?

Just a hunch on my part - I have no involvement in Google: It's to emphasize the simplicity of the interface. Google's homepage was designed to be super simple. At the time that was a bold move ...
Luke Griffiths's user avatar
4 votes

How to show correct and incorrect answers to multiple answer test?

Shortly after asking, I found this treatise on multiple answer feedback by Yulin Liu. Not everything is directly transferrable, but I've pulled in two key ideas: Don't use checkmarks (ie the standard ...
Oli's user avatar
  • 231
3 votes
Accepted

Feedback for invalid selection of the text

Train your users Start by letting your users know how to use the system, and define some common notices. For example: Explain the process Now, you can tell them that if they do something unexpected, ...
Devin's user avatar
  • 38k
3 votes

Does the user want a notification when an action is performed successfully?

Yes it is the best practice to show feedback messages on such actions... it means your system is having conversation with the user and the user is aware of what is happening, but don't annoy with too ...
Diego's user avatar
  • 185
3 votes
Accepted

What feedback message should be appropriate in this case?

This seems like a very bad idea: what happens if I want to add 3 hours and 25 minutes? or if I actually do enter the time in hours and minutes - If I enter 3.30 will it register 3.5 hours or 3 hours ...
Roux Martin's user avatar
  • 14.2k

Only top scored, non community-wiki answers of a minimum length are eligible