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41 votes

Getting a dev team to understand the importance of small details

I've been on both sides of this one, at different points in my career. Defusing this type of conflict gracefully is extremely important for an organization: once the relationship between dev and ...
Daniel Beck's user avatar
  • 4,592
7 votes

Getting a dev team to understand the importance of small details

When you get reactions such as this from your dev team, then you could try asking them from what point onwards they think users might actually start to notice details. It might give you an insight on ...
Gino van de Staaij's user avatar
7 votes

Getting a dev team to understand the importance of small details

Pick Your Battles Not every pixel is worth the effort. If the corners are squared off in IE8 but rounded in all the other browsers, how much dev time is worth investing to bring IE8 up to snuff? ...
dogwoodtree-dot-net's user avatar
5 votes

Should I ask the user to complete the task as fast as she can in user test?

I'd say no. You're asking them to voice the reasoning behind their actions as they go along (think-aloud protocol) - they may decide one way to speed things up is not to say much which would be ...
mgraham's user avatar
  • 1,803
4 votes

What are the best methods to test/validate a set of user interface design guidelines for a concept product that does not exist yet?

Do you have the opportunity to create a low-fidelity prototype of the product? The Wizard of Oz experiment comes to mind as it works very well on unfinished products (specifically low-fidelity ...
robin's user avatar
  • 348
3 votes

Should I ask the user to complete the task as fast as she can in user test?

No, you shouldn't ask a user to complete the task as fast as possible. A user test is too much of an artificial setting to get a true read of efficiency. It's also hard for you to get enough testers ...
nightning's user avatar
  • 8,571
3 votes

How to setup the Usability Test and how to evaluate the results?

Rocket Surgery Made Easy by Steve Krug is the golden standard to read here, especially if you don't have a lot of experience and need to get something done fast. The process tends to be: Look at ...
Tin Man's user avatar
  • 2,814
3 votes
Accepted

How to clearly distinguish a login page from a register page?

I don't see anything wrong with those two pages. They are everything you expect them to be. You have the titles "Sign in to your account" and "Register your account", you have the buttons clearly ...
Alin's user avatar
  • 556
3 votes

Validate user experience for expert users

General understanding (suitability for purpose, system requirements) Installation Configuration for purpose Monitoring & bug reporting/fixing/workarounds Version upgrade ...seem to be the ...
MMacD's user avatar
  • 1,026
2 votes

How to clearly distinguish a login page from a register page?

Please use "Log in" instead of "Sign in" if you are using "Sign up" word. If you see top brands, they follow this simple rule to avoid confusion with similar looking words. If you use some other words ...
UXPAPA's user avatar
  • 106
2 votes

Getting a dev team to understand the importance of small details

Ask your developers how they would feel if you went through their code and changed some tabs to spaces (or vice-versa—yes, I have been watching last week's Silicon Valley), or misaligned a few ...
calum_b's user avatar
  • 2,273
2 votes

What are the best methods to test/validate a set of user interface design guidelines for a concept product that does not exist yet?

Usability testing paper prototypes works really well when you don't have a working system to test. I've used this technique to test small pieces of a larger system. ("Do people understand how the ...
Ken Mohnkern's user avatar
  • 9,034
2 votes
Accepted

Task completion rate increased from 53% to 73% but still under the standard average of 78%

The 21 percentage points increase is an impressive improvement and only 4 points below the standard rate. You could explain what adjustments were made and how they could have contributed to the jump ...
Ling's user avatar
  • 1,402
2 votes

Steps for Website evaluation

You might start with a Heuristic Evaluation. Walk through some typical user workflows paying attention to each of the heuristics on each page. (The link to Nielsen Norman includes links to more ...
Ken Mohnkern's user avatar
  • 9,034
1 vote

Criteria for what qualifies as a heuristic violation?

I think the example with the X-icon you give is fairly straightforward; Why is it there if it doesn't clear the input afterall? However, for aspects in your product where you are not sure (or cannot ...
Socrates Kolios's user avatar
1 vote

A method for consistency comparison of multiple products

Essentially what you want to do is called a 'heuristic evaluation' or 'expert review' - reviewing the sites with a number of different mindsets, or 'hats'. It's for you to decide in any given site ...
Roger Attrill's user avatar
1 vote

SUS evaluation on the same system but different sections and participants

Depends on the system, but quite unlikely. SUS has an unique way to measure questions, so you can't just combine results and take averages. Also, it's recommended to measure only one task at the ...
Devin's user avatar
  • 38k
1 vote
Accepted

User testing, novice outperforms experts

This is a pretty common behavior. Expert users already know the system (at least they suppose they know it). Once you introduce small changes, tests seems skewed due to expert user's inertia. On the ...
Devin's user avatar
  • 38k
1 vote

Which heuristics criteria justifies redirecting the user to a 404 redirect page?

Without having to reference the criteria (because I think it is not necessary to answer the question), you are probably struggle with the question because of a couple of reasons. Firstly, it is ...
Michael Lai's user avatar
  • 27.3k
1 vote

How to clearly distinguish a login page from a register page?

It is important to differentiate "Sign in" and "Sign up" when the forms are displayed on the same page or box. If ‘Sign In’ and ‘Sign Up’ are close and buttons look too similar and both use the same ...
Madalina Taina's user avatar
1 vote
Accepted

Have to quantify ux?

UX is about many things, feelings and emotions are a part of it. IT uses both quantitative and qualitative data to inform design. As for quantitative, some things you can measure are: Time to ...
Nicolas's user avatar
  • 5,608
1 vote

How to evaluate a console application?

First off, it's great that you're attempting to do some usability evaluations on any application, let alone a console application. I think you should avoid thinking of these as "use cases" so you ...
Michael's user avatar
  • 323
1 vote

How to evaluate a console application?

The users of the application are the end-users, but for a library the users are developers. So test with them. To developers this is already known as unit test.
John Doe IV's user avatar
1 vote

Validate user experience for expert users

Sometimes people don't know that your current users are not really the ideal users. Think about it - if the solution was so easy a non-technical business person were able to do it, they would never ...
SteveD's user avatar
  • 8,924
1 vote

How to setup the Usability Test and how to evaluate the results?

A good summary. Making sure that you keep prompting the participant to think aloud is really important. What they say about why they are doing something is as important as the record of what they ...
PhillipW's user avatar
  • 11.3k
1 vote

Getting a dev team to understand the importance of small details

Whether or not a user notices a detail is distinct from the user being affected by the detail. Amazon increased sales by 1% by reducing page loading time by 100ms. Users likely can't tell the ...
Christian's user avatar
  • 566
1 vote

Getting a dev team to understand the importance of small details

@David probably has the best answer, so I will only add . . . The root cause of the problem you are trying to solve could either be: Lack of strong UI development skills in development (yes this ...
SteveD's user avatar
  • 8,924
1 vote

Should I ask the user to complete the task as fast as she can in user test?

I feel one should never ever instruct the user,let him go with his flow and in that process you as UX designer should observe him,each user could be a an important persona for you. Based on the ...
Nirav Chadda's user avatar
1 vote

Should I ask the user to complete the task as fast as she can in user test?

You need to spend a lot of time planning and thinking about what you want to get out of the test. When performing a usability tests you should be looking to gather quantitative and/or qualitative data....
SteveD's user avatar
  • 8,924
1 vote

Should I ask the user to complete the task as fast as she can in user test?

As others have said, you shouldn't try influence the user in any certain direction for a usability test. Take a look at this test script, I found it really helpful in terms of framing the usability ...
Nathan Wright's user avatar

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