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227 votes
Accepted

My users keep naming things with special characters to thwart alphabetization

This user behaviour indicates a great opportunity to improve the usability of your application. Ask a few users why they rename items and try to understand the underlying need or problem that they are ...
filip's user avatar
  • 2,685
65 votes

My users keep naming things with special characters to thwart alphabetization

When it comes to optimising the design, users happen to be the best designers. I would suggest that – instead of guessing - you should get in touch with these Users, who hacked the sorting mechanism ...
Dominik Oslizlo's user avatar
17 votes
Accepted

Elevating user experience issues

Money talks, bullshit walks Companies that don't naturally prioritise UX (ie most companies) need to be sold why it's important to spend money on improving UX. So the best way to do it is have a clear ...
Midas's user avatar
  • 6,629
14 votes

My users keep naming things with special characters to thwart alphabetization

As well as pinning items to the top of the list, fake-alphabetical entries can be used to pin them to the bottom (a trivial example: I use a contact called ZZ spam with a silent ringtone on my phone). ...
Chris H's user avatar
  • 1,439
9 votes

What are significant UX KPIs for an enterprise product?

task completion times, error rates, completion rates, subjective satisfaction using SEQ, perceived satisfaction of usability using SUS, if you can track mouse clicks, then you can test your IA using ...
Vinod's user avatar
  • 101
9 votes

How do you stand up for the admin user experience in enterprise software applications?

It's about ROI Whether it is the project manager or yourself that sets UX priorities, some cost/benefit analysis has to be made. Nearly all systems will involve many more end-users than admins, so ...
Izhaki's user avatar
  • 32.6k
9 votes

My users keep naming things with special characters to thwart alphabetization

When users add special characters to the beginning of the names they create two or more kind of objects, or categories, in the sort. These categories can be specific, as the ones in this example, or ...
Alvaro's user avatar
  • 16.8k
7 votes

Stacked Master-Detail tables for related lists

This pattern is a known one, yes. I have seen it implemented in popular datagrid library components such as devexpress. However, it is not a widely spread one because it is not that easy to action ...
asiegf's user avatar
  • 1,165
6 votes

What are significant UX KPIs for an enterprise product?

I think the main question you need to ask yourself is: What does success look like to you? If success means happy users/customers you could look into net promoter score (NPS). If success means ...
Satu's user avatar
  • 316
5 votes

My users keep naming things with special characters to thwart alphabetization

It's possible that no matter what feature you implement, users may still continue to do this (unless you forcibly disallow it). Consider another system where this happens all the time: computer ...
asmeurer's user avatar
  • 208
5 votes
Accepted

Too many expanding panels, not enough room

The correct layout depends on your user needs in context (what is exactly the scenario ?). Do they need both the information in side panel and data table at the same time ? Do they need all the ...
Funkit's user avatar
  • 331
4 votes
Accepted

Do you need to display a logo for an enterprise applications?

My thought would be that it given it is a pretty common pattern that, like you say you want to, you should stick with it. Even if it is only used internally, having the logo and branding helps the ...
Brett East's user avatar
4 votes

Elevating user experience issues

Treat your question as an exercise in user research. This time, the users who you are researching are your own development team. How and where do decisions get made? Who is influential in making ...
nadyne's user avatar
  • 3,644
4 votes
Accepted

Should I spread my enterprise application across multiple browser tabs?

In enterprise environments, with cloud-based browser-based solutions like salesforce becoming the new standard, using browser tabs is fine. Also, somewhat enterprise-like websites like DropBox also ...
wintvelt's user avatar
  • 1,464
4 votes
Accepted

Enterprise / Platform User Testing & Experience Mapping

If you're looking for an almost free tool, I need to tell you that Google Sheets is the best option. Here's how I set it up. It's called a "Rolling list of Observations" Columns U1, U2 etc are ...
Saurabh Kumar Suman's user avatar
3 votes
Accepted

Stacked Master-Detail tables for related lists

These are the cases as I see them: Receive the information in the point of the interaction: Feels more natural but changes the layout, either adding extra content inside or covering it with extra ...
Alvaro's user avatar
  • 16.8k
3 votes

What are significant UX KPIs for an enterprise product?

Identifying Key Performance Indicators If you have not been provided any KPIs to begin with, then you might start by identifying the pain points of the business you are dealing with — in other words, ...
Richard Das's user avatar
3 votes

My users keep naming things with special characters to thwart alphabetization

Implement auto complete like filtering Include a filter textbox they can enter A and only items stating with A are shown. Enter AB then only items with AB are shown. On a thick client this ...
paparazzo's user avatar
  • 2,212
3 votes

Elevating user experience issues

Let me give you this scenario: I (your CEO) have a set of knives; not perfect, not professional, and not too expensive. They work well enough and cut tomatoes to my liking and I've never thought to ...
MonkeyZeus's user avatar
  • 5,658
3 votes
Accepted

Task vs object focused IA and navigation

As usual, it depends It’s true that task-centered UI structures can better fit the user’s mental model of the task, but object-centered UI structures can better fit the user’s mental model of the ...
Michael Zuschlag's user avatar
2 votes

How can I measure the value of improving user experience on internal apps?

I think that the list you have provided is already very good. There is one thing that I would add: Error Reduction. When working in 5 different systems, is there any data that would need to be ...
Rat In A Hat's user avatar
2 votes
Accepted

Editing and Deleting smart folders

Short answer You should go with the first option. It is what people would be expecting from an App environment, especially a web app. Long answer So, why is what people are expecting important? ...
Monomeeth's user avatar
  • 3,826
2 votes

Label Actions Using Technical terms or "Plain Word" terms

I believe it ultimately depends on who is going to be using this software. Though your Customer Support team insists that your main users are already familiar with the terms, is it impossible to ...
adriennetacke's user avatar
2 votes
Accepted

How do you stand up for the admin user experience in enterprise software applications?

Your process for "admin" interfaces is ultimately no different than any other argument for usability. The argument for improved usability boils down to return on investment (ROI) in all cases. How you ...
Nicholas Pappas's user avatar
2 votes

What are significant UX KPIs for an enterprise product?

I think you can keep from this method (the HEART framework) some metrics that can be applied to an employee: Happiness; Task efficiency; In my opinion, in this case, better results can be obtained ...
Madalina Taina's user avatar
2 votes

machine-readable and human-readable text representation of a recurring schedule

Machine-readable content does not necessarily have to have any impact on the visual representation for humans. Potential solutions for you particular case include hCalendar Microformating and Dates, ...
Roux Martin's user avatar
  • 14.2k
2 votes

How do you deal with personal information during usability testing?

First and foremost, make sure that you are following any legal requirements and corporate policies about the handling of personal data for both your location and your participants' location. Be ...
nadyne's user avatar
  • 3,644
2 votes

My users keep naming things with special characters to thwart alphabetization

What feature(s) should I add so that they won't need to do that anymore? At minimum, add a "starred item" feature where the starred items float to the top in the sorting order. The next level up is ...
DepressedDaniel's user avatar
2 votes

My users keep naming things with special characters to thwart alphabetization

This used to be the case at my company, where a shared scanned had an addressbook used to e-mail scanned documents. This list was sorted by name associated with the e-mail. Since the UI was quite ...
Dmitry Grigoryev's user avatar
2 votes

Should we disable an action in our system because we don't have a use case for it?

I would recommend a single button with a dual-purpose word like "Remove" or "Hide". The tooltip or help text can explain: This record will be archived with its full history and can be unarchived in ...
J. Dimeo's user avatar
  • 3,868

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