227
votes
Accepted
My users keep naming things with special characters to thwart alphabetization
This user behaviour indicates a great opportunity to improve the usability of your application. Ask a few users why they rename items and try to understand the underlying need or problem that they are ...
- 2,685
64
votes
My users keep naming things with special characters to thwart alphabetization
When it comes to optimising the design, users happen to be the best designers.
I would suggest that – instead of guessing - you should get in touch with these Users, who hacked the sorting mechanism ...
- 13.9k
17
votes
Accepted
Elevating user experience issues
Money talks, bullshit walks
Companies that don't naturally prioritise UX (ie most companies) need to be sold why it's important to spend money on improving UX.
So the best way to do it is have a clear ...
- 6,547
14
votes
My users keep naming things with special characters to thwart alphabetization
As well as pinning items to the top of the list, fake-alphabetical entries can be used to pin them to the bottom (a trivial example: I use a contact called ZZ spam with a silent ringtone on my phone). ...
- 1,439
9
votes
What are significant UX KPIs for an enterprise product?
task completion times, error rates, completion rates, subjective satisfaction using SEQ, perceived satisfaction of usability using SUS, if you can track mouse clicks, then you can test your IA using ...
- 101
9
votes
How do you stand up for the admin user experience in enterprise software applications?
It's about ROI
Whether it is the project manager or yourself that sets UX priorities, some cost/benefit analysis has to be made.
Nearly all systems will involve many more end-users than admins, so ...
- 32.4k
9
votes
My users keep naming things with special characters to thwart alphabetization
When users add special characters to the beginning of the names they create two or more kind of objects, or categories, in the sort. These categories can be specific, as the ones in this example, or ...
- 16.8k
7
votes
Stacked Master-Detail tables for related lists
This pattern is a known one, yes. I have seen it implemented in popular datagrid library components such as devexpress. However, it is not a widely spread one because it is not that easy to action ...
- 1,155
6
votes
Pushing back on attitudinal feedback?
There's an old saying, "Treat kind people kindly. Treat unkind people even more kindly." With the user interface, I think an analogy applies: "Take good advice seriously. Take bad advice even more ...
- 256
6
votes
What are significant UX KPIs for an enterprise product?
I think the main question you need to ask yourself is:
What does success look like to you?
If success means happy users/customers you could look into net
promoter score (NPS).
If success means ...
- 316
5
votes
My users keep naming things with special characters to thwart alphabetization
It's possible that no matter what feature you implement, users may still continue to do this (unless you forcibly disallow it).
Consider another system where this happens all the time: computer ...
- 208
5
votes
Accepted
Too many expanding panels, not enough room
The correct layout depends on your user needs in context (what is exactly the scenario ?).
Do they need both the information in side panel and data table at the same time ?
Do they need all the ...
- 331
4
votes
Accepted
Google Fonts within enterprise applications?
This technically isn't the right place to ask the question... but all fonts offered by Google are open source fonts. You can freely use it, embed it or modify it to your heart's content.
All of the ...
- 8,561
4
votes
Where is UX in an organizational structure?
My perspective:
1.Where is UX designer (who is making also research/workshops/ etc) in organizational structure? ( The best solution is to be a boss, but you can't:)
I have never run into an UX ...
- 4,948
4
votes
Accepted
Do you need to display a logo for an enterprise applications?
My thought would be that it given it is a pretty common pattern that, like you say you want to, you should stick with it.
Even if it is only used internally, having the logo and branding helps the ...
- 893
4
votes
Elevating user experience issues
Treat your question as an exercise in user research. This time, the users who you are researching are your own development team. How and where do decisions get made? Who is influential in making ...
- 3,624
4
votes
Accepted
Should I spread my enterprise application across multiple browser tabs?
In enterprise environments, with cloud-based browser-based solutions like salesforce becoming the new standard, using browser tabs is fine. Also, somewhat enterprise-like websites like DropBox also ...
- 1,424
4
votes
Accepted
Enterprise / Platform User Testing & Experience Mapping
If you're looking for an almost free tool, I need to tell you that Google Sheets is the best option.
Here's how I set it up. It's called a "Rolling list of Observations"
Columns U1, U2 etc are ...
- 1,542
3
votes
Elevating user experience issues
Let me give you this scenario:
I (your CEO) have a set of knives; not perfect, not professional, and not too expensive. They work well enough and cut tomatoes to my liking and I've never thought to ...
- 5,658
3
votes
What are significant UX KPIs for an enterprise product?
Identifying Key Performance Indicators
If you have not been provided any KPIs to begin with, then you might start by identifying the pain points of the business you are dealing with — in other words, ...
- 300
3
votes
Accepted
Stacked Master-Detail tables for related lists
These are the cases as I see them:
Receive the information in the point of the interaction: Feels more natural but changes the layout, either adding extra content inside or covering it with extra ...
- 16.8k
3
votes
My users keep naming things with special characters to thwart alphabetization
Implement auto complete like filtering
Include a filter textbox they can enter A and only items stating with A are shown.
Enter AB then only items with AB are shown.
On a thick client this ...
- 2,212
3
votes
Accepted
Task vs object focused IA and navigation
As usual, it depends
It’s true that task-centered UI structures can better fit the user’s mental model of the task, but object-centered UI structures can better fit the user’s mental model of the ...
- 37.7k
2
votes
Where is UX in an organizational structure?
I agreee with @dan1111, but wanted to add something on the question "where" UX is located in the company.
I've worked in a distributed model, where the designer is part of the product line ...
- 3,426
2
votes
How much computer literacy user should be expected to have for using an ERP?
The guideline is: do field research. Go out, read Chipchase's Hidden in Plain Sight, equip yourself with some early prototypes (you said no previous computer experience, so something like Marvel or ...
- 7,439
2
votes
Accepted
How much computer literacy user should be expected to have for using an ERP?
Well, none.
I think a designer of such a system would be at a marvelous advantage of not having to comply to anything if the users have literally no expectations from the system. You get to use what ...
- 4,948
2
votes
machine-readable and human-readable text representation of a recurring schedule
Machine-readable content does not necessarily have to have any impact on the visual representation for humans.
Potential solutions for you particular case include hCalendar Microformating and Dates, ...
- 14.2k
2
votes
How do you deal with personal information during usability testing?
First and foremost, make sure that you are following any legal requirements and corporate policies about the handling of personal data for both your location and your participants' location. Be ...
- 3,624
2
votes
How can I measure the value of improving user experience on internal apps?
I think that the list you have provided is already very good. There is one thing that I would add: Error Reduction.
When working in 5 different systems, is there any data that would need to be ...
- 131
Only top scored, non community-wiki answers of a minimum length are eligible