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50 votes
Accepted

"Email me at" or "reply to this email"?

Both seem perfectly fine to me but as far as preference goes, I'd say go with the second option. For any questions, please consult our Help Desk – or reply to this email. The reason being that it ...
Shreyas Tripathy's user avatar
49 votes
Accepted

What should my personal email be, if the domain name already includes my full name?

I would personally recommend the equivalent of [email protected], which is the format I use. I agree with your assessment — to me, emails like [email protected] and [email protected] seem a bit too ...
Itai Ferber's user avatar
24 votes
Accepted

What is the point of email verification?

Essentially, what it comes down to... is are you dealing with USERS or PEOPLE on your site. Most companies prefer to have a relationship with a person. Exceptions would be reddit and other sites ...
Armstrongest's user avatar
  • 2,644
18 votes

Mail icon, is the envelope icon dead?

It's the same as the floppy disk icon: if there was a natural successor, you would already know what it was. If you don't, it means that no natural successor has emerged. And if one hasn't, frankly, ...
Guesst's user avatar
  • 189
16 votes

Should hourly email notification accumulate all the notification from past hours?

As the user requested hourly updates, they'd probably be confused if notifications from previous updates were included. Of course, the text has to be modified: 1 new notification since last update. A ...
Gerda's user avatar
  • 479
13 votes
Accepted

What is the best email address format for people with the same first and last name?

Your question seems to assume that email senders have to either remember the email address of the intended recipient, or will have to accurately reverse-engineer the email address of the intended ...
nadyne's user avatar
  • 3,624
13 votes

What is the point of email verification?

Alan George covered the main reasons you should verify emails but I just wanted to touch on this point in your question. If the real owner of that email wanted to create an account and see that the ...
DasBeasto's user avatar
  • 15.3k
12 votes
Accepted

Mail icon, is the envelope icon dead?

Don't kill something that is useful The design purpose of icons is to communicate meaning rather than to portray the subject accurately. The envelope icon has been used so broadly to represent mail ...
tohster's user avatar
  • 41k
11 votes

Should email verification links expire?

If clicking the verification link automatically logs the user in, then yes, the verification link should expire. Why? Because if the user's inbox is compromised a hacker can search for the ...
bart's user avatar
  • 428
11 votes

What should my personal email be, if the domain name already includes my full name?

[email protected] - for admin stuff [email protected] - for support stuff [email protected] - for hr stuff [email protected] - for communication over mail Such email ids are fairly standard ...
Ketan's user avatar
  • 258
10 votes
Accepted

mailto: link on "Contact" button - good UX?

As "Contact me" may refer to multiple things, it is not an example of good UX, I am afraid. I think most Users would expect seeing a list of contact options, which would be the most recommended ...
Dominik Oslizlo's user avatar
10 votes

"Email me at" or "reply to this email"?

I agree with Shreyas, the easiest option for users is to directly reply. However, in some cases these options don't need to be mutually exclusive. What if the user has no issues with their account, ...
Alan's user avatar
  • 3,858
10 votes
Accepted

What is the proper way to change user email?

Changing email is not allowed by some of the web applications due to security reasons. Some of the apps which allow this uses the following workflow: You present the editable section where the user ...
K K's user avatar
  • 684
9 votes
Accepted

What's the reason behind not notifying users that they entered a wrong email when they recover their password?

First, I thought they try to prevent attackers from randomly guessing email addresses and checking whether they are registered or not. Imagine you know that [email protected] is registered to, e....
Drown's user avatar
  • 295
8 votes

What should my personal email be, if the domain name already includes my full name?

You don't say what kinds of projects - that may have a big impact. Web projects? Development? UX? Design? SEO? Who do you want to attract? For the most part, we don't remember someone's email address ...
Gisto's user avatar
  • 1,746
8 votes

What's the reason behind not notifying users that they entered a wrong email when they recover their password?

You don't want anyone knowing even that someone has an account. If a malicious actor is searching for info on someone, it could be potentially damaging just knowing that someone even has an account / ...
Mike M's user avatar
  • 24.6k
7 votes

What should happen if users fail to verify email address?

You have to balance how much you are interested in having their email confirmed. Until the user confirms the email the consequences could be: Not using the app at all Use only part of the app. Enough ...
Alvaro's user avatar
  • 16.8k
7 votes
Accepted

How can a user recover a mistyped email account?

Typically two confirmation emails should be sent: One email should be sent to your old email address ("You asked us to change your email address") which would allow you to revert the change if it ...
Roger Attrill's user avatar
7 votes

What is the point of email verification?

There are a number of reasons. Security Requiring users to verify their email assists in preventing spam registration. It is an extra step, and also requires access to many email accounts. I ...
Alan's user avatar
  • 3,858
7 votes
Accepted

Is there any reason the discussion is inverted in e-mail threads?

Because when you're reading someone's reply, you're interested in reading what they have to say more so than what you've already told them, so that's at the top for you to be able to read it first. It'...
qoba's user avatar
  • 838
6 votes

What produces better response? Email address vs. contact form

I realise this is an old question, and my answer is based on too little data to be definitive, but... Tracking interactions on 25 sites - email vs form vs phone. Winner is email. NB: based on click to ...
Gidseo's user avatar
  • 61
6 votes
Accepted

Does the Outlook default "mark as read" behavior make sense?

I believe this has to do with how Outlook presents the messages in the Inbox. By default, when I open the application, the first email in my Inbox (whether I've read it or not) is visible in the ...
maxathousand's user avatar
  • 19.5k
6 votes
Accepted

How do you set up username/password for another user without sending user a temporary password in email?

Generally the system will generate a time-based token for activation purpose and send it to the user which will lead to a password creation page to complete the registration process. Below shows the ...
Zephyr's user avatar
  • 187
5 votes

Should email verification links expire?

If you do not handle e-mail confirmation expiration, someone could register with someone else's e-mail address and never confirm it which would lock the e-mail of the legitimate user if he ever ...
riddle_me_this's user avatar
5 votes
Accepted

Where to add an optional 'Title' or 'Subject' input?

Add a discrete link in a secondary focus area (top right) This is how Gmail managed to remove the CC and BCC fields from their compose window. In your case it might look something like this: The ...
dennislees's user avatar
  • 11.6k
5 votes
Accepted

What's the best thing to do when an email confirmation link expires?

Be honest Make it clear to the user what happened. They don't need to understand your system, just what is expected to get the job done and move on. You signed up but didn't finish the process. ...
plainclothes's user avatar
  • 21.3k
5 votes
Accepted

Check your mail or check your email?

I think check your mail is incorrect but I don't think it will materially affect usability. There is a minority of users who may get confused but depending on the client's audience that proportion can ...
Andre Dickson's user avatar
5 votes

What are the most common special characters used in email addresses?

No research here, but an obvious candidate for the list would the plus '+' symbol. Gmail allows for the extension of addresses using the '+' as an operator that adds variables to create distinct ...
dennislees's user avatar
  • 11.6k

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