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5 votes

Application of personality type to chat bot interface

There are multiple elements that come into play with conversational interfaces that people tend to forget. People often expect the bots to be live chat, and base their experience on that. When they ...
Tom.K's user avatar
  • 1,639
5 votes

Are there any UX reasons for ChatGPT staggering replies word by word?

The "why" generally is unanswerable. It may be that they did extensive user testing and found that chatGPT feels more friendly this way, it may be that it's a good way to rate-limit people, ...
Leo Wattenberg's user avatar
4 votes

Are there any UX reasons for ChatGPT staggering replies word by word?

Are there any UX reasons for ChatGPT staggering replies word by word? [...] Is there a back-end reason behind it? Because ChatGPT is autoregressive (=generates each new word by looking at previous ...
Franck Dernoncourt's user avatar
4 votes

Is there a way to measure the tolerance for "humour" in chatbot conversations?

Unless your chatbot is purely for entertainment, or low-pressure functions, I'd be very cautious. Humor (unless explicitly requested by a "tell me a joke" command) is an incredibly subtle thing when ...
maxathousand's user avatar
  • 19.5k
3 votes

Research and testing for chatbots in user interface design

Chat bots are not a new concept, but still in their infancy. Thanks to deep learning they start to mature. A lot of user research should be done so that they can be accepted by the society and avoid ...
Kristiyan Lukanov's user avatar
3 votes

Application of personality type to chat bot interface

The personality of a voice or bot interface should be based on brand's persona and its userbase. Here are some things I have compiled to think about..Some checklist / guidelines for Personas for ...
Arun's user avatar
  • 106
2 votes

Chatbot response on wrong user input

Don't pretend this isn't a bot answering. You need the user's answer to deliver the service. You need to give an answer that doesn't make them feel stupid. You can make it humorous: "Hey, I'm only a ...
Carocgb's user avatar
  • 21
2 votes

Form Field Shape & Usability/Conversion Rates - Boxes vs Material Design Lines

As stated by Nielsen Norman Group, flat design has a smaller user efficiency enter link description here For usability it is best to keep labels always visible. Flat design can be more esthetic ...
Rien Daamen's user avatar
2 votes

Form Field Shape & Usability/Conversion Rates - Boxes vs Material Design Lines

I've tried both with a different user group and different product. What I found out was people who perform formal transaction like online banking, paying bills and even government related transaction, ...
Tony's user avatar
  • 29
2 votes

Conversation interface with health expert: Mail-like or Chat-like?

The main difference between the two is the ability to collapse/expand a message. The advantage of this is that the user can navigate fast to an specific message and keep track of the conversation with ...
Alvaro's user avatar
  • 16.8k
2 votes

The 'uncanny valley' of artificial intelligence in an interface

It seems like much of the research on expectations that humans have for robots is actually rooted in appearance as opposed to specific behavioural or emotional characteristics (though you could make ...
kristinalustig's user avatar
2 votes

What are the common conversational design patterns used by voice-based assistants like Siri, Alexa, Google Assistant and Cortana?

Once I was at a VUI (Voice User Interface) conference, points I remembered: voice customization - the voice of a 32 year-old woman or 18 year-old man? NLP algorithms have a problem with understanding ...
Piotr Żak's user avatar
  • 1,466
2 votes

Should Emoji Be Localized in a Global Chatbot Conversation?

My opinion: don't Don't attempt to adapt/translate/localize them, at least at the beginning. There isn't even universal agreement for the meaning of emoji within a single community of practice. I ...
msanford's user avatar
  • 5,995
1 vote

Direct voice interactions examples in use as an alternative to voice assistants

As for mainstream products that use them, YouTube has voice search on all devices, Google Search has it on mobile devices as well as embedded in Chrome's New Tab. The game One Hand Clapping uses voice ...
Leo Wattenberg's user avatar
1 vote

Conversational interface more prominent due to improvement in AI or sub-optimal touch/gesture design on mobile devices?

Like you, I have been looking for articles or research that can tell me why conversational AI interfaces are in trend. I didn't find that but I did notice one very prominent thing that is driving this ...
Shreyas Tripathy's user avatar
1 vote

How to design chatbots with the right level of human-like characteristics

This is an incredibly interesting field of discussion, from bots being unfeeling to being "too human." There's a recent Botsociety blog post from a UX designer Jen Spatz approaching this problem--she ...
djunde22's user avatar
1 vote

How to design chatbots with the right level of human-like characteristics

I have a reference to share on this topic, an article of the MIT technology review from Liel Yearsley "We need to talk about the power of AI to manipulate humans". She relates her first-hand ...
celinelenoble's user avatar
1 vote

Should Your Chatbot Be Named?

Yes, your chatbot definitely needs a human name. Chatbots are a simulation of conversations between you and a 'person'. Imagine talking to an actual human being who doesn't have a name. That would be ...
Wendy Wojenka's user avatar
1 vote

Is there a way to measure the tolerance for "humour" in chatbot conversations?

Yes you could measure it by letting your audience rate different jokes (for example if someone responds "haha" or "lol" in the chatbot you could use this instead of doing a classic survey regarding ...
Pectoralis Major's user avatar
1 vote
Accepted

Best way to get datetime and daily availability in a news chatbot?

Doodle is a simple scheduling tool for finding the best date for an event. You create a simple poll with dates (and optionally times) and the users with a link can vote which date(s) suit them best. ...
Jaroslav M's user avatar
1 vote

What avatar / dummy user photo should be used in chatbot conversation

Think of it like a chat-bot, a robot like icon, and it responds to you and behaves very unnatural sometimes. See this: http://designrfix.com/design/key-principles-chatbot-design Here's a very ...
Brianna Violet's user avatar
1 vote

What avatar / dummy user photo should be used in chatbot conversation

I think there is no need to display an avatar for oneself. The reason for the avatar is to show who are you talking to. As long as it is clear that the client is writing on the right side, there is no ...
Alvaro's user avatar
  • 16.8k
1 vote

Form Field Shape & Usability/Conversion Rates - Boxes vs Material Design Lines

Just to add more value to the topic. A study at Google took place in 2017. The rest of the text is an excerpt from the article The Evolution of Material Design’s Text Fields. The results of the two ...
Alexey Kolchenko's user avatar
1 vote

group chat approaches for crowds

This reminds me of Yahoo chat forums we had earlier? Not sure if they still do exist. So in there the user can choose any room they want to be in . Some rooms are full so they can either wait and a ...
Vinita_k's user avatar
1 vote

group chat approaches for crowds

• Let the user choose (and create) what conversations they want to be involved in, not who they are in a conversation with. This could be achieved through the use of topics, categories or labeled ...
Jon S's user avatar
  • 11

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