212 votes
Accepted

Should we kill the features that users are not using frequently, to improve performance?

Beside what was said in the other good answers here, you have a much more basic problem. You are misreading your data. A heatmap generally sums up all clicks on a pixel, regardless of who made them. ...
  • 6,224
86 votes

Should we kill the features that users are not using frequently, to improve performance?

Performance is important, but even more that your goals are achieved. Consider what kind of users are utilising the sorting feature. Because, for example, it might happen that those users, although ...
  • 16.7k
40 votes

Should we kill the features that users are not using frequently, to improve performance?

Do your users know that the columns are sortable? I ask this, because even though there appears to be a sort indicator on the first column, the users may not realize that they can click the headings. ...
  • 801
25 votes

Should we kill the features that users are not using frequently, to improve performance?

This may be a bit off topic as it more sits under the development side of things. As a full stack developer I can say that search functionality can be performance intensive. This all depends on what ...
15 votes

Preferred format to display negative currency (US English)?

I would follow the lead from other consumer-facing financial systems such as Mint and Intuit Turbotax. They use the format -$1.23.
11 votes

Should we kill the features that users are not using frequently, to improve performance?

You should always be extremely cautious about removing a feature. Most companies don't have a very good idea of why their customers choose their products over their competitors'. There's always the ...
  • 210
10 votes

Should we kill the features that users are not using frequently, to improve performance?

Some good thoughts have already been shared, so I'll just add one thing I didn't see. While the quantitative data around the features use is important, it doesn't reveal why users are or aren't ...
7 votes

Entering a relative date range (in a report writer)

Circling back after 18 months (!!!), we finally have a design we're going to implement, so sharing it back here to close the loop. @Monomeeth had a great answer. We didn't have the real estate for ...
  • 1,823
6 votes

Are Animated Images considered bad UX?

Animation is fine when it's needed, for example to provide feedback in response to a user action, or—in first/early experiences—to help users understand the mental model. In my opinion, a perpetual ...
  • 6,376
5 votes

Are Animated Images considered bad UX?

Choosing the best methods of portraying information (be it a gif or not) all boils down to the reason, design and implementation. The example you linked to is indeed at first glance spammy and tacky ...
  • 6,085
5 votes

Entering a relative date range (in a report writer)

If it was me I would design the interface so that the most common (or useful) choices can be selected with the simple click (or tap) of a button/icon and the less common choices would be accessible ...
  • 3,806
5 votes
Accepted

Looking for options to make the UI more pleasant and understandable

Don't worry about 'sexy'; make sure the user knows what they need to do, what they've done, and where they are in the process. Focus on comprehension. Your question is concerned with layout, but ...
  • 23.6k
4 votes

What makes this POS design look dated

I used many POS systems while I was waiting tables and going to college. That was over 15 years ago. This looks like one of the earlier ones I used. If I were to attach a date to the one you've listed,...
  • 51
4 votes

Should we kill the features that users are not using frequently, to improve performance?

It seems that if you remove the sorting feature users will have difficulties finding under performing campaigns. This sounds like an important action, if not the primary one, therefore, you should ...
4 votes
Accepted

Do you need to display a logo for an enterprise applications?

My thought would be that it given it is a pretty common pattern that, like you say you want to, you should stick with it. Even if it is only used internally, having the logo and branding helps the ...
4 votes

Should we kill the features that users are not using frequently, to improve performance?

To me, the key question when deciding to kill off or redesign an existing feature is simple: what will be the net gain in usability? The general rule of thumb is if you don't see a gain of at least 20%...
  • 161
3 votes

Should we ask users to play a role when performing user testing?

Yes! as long as it is a scenario they will encounter when using your software. Otherwise you are testing the wrong user and the wrong persona. Absolutely don't get them to impersonate anyone else - ...
  • 8,200
3 votes
Accepted

Should we ask users to play a role when performing user testing?

Yes, usage of onboarding stories are a good choice. BUT - a user is only a useful testing subject if he is part of the target group. So asking him to "imagine you are a salesman" is not going to ...
  • 1,661
3 votes

Should we kill the features that users are not using frequently, to improve performance?

Before even considering removing a feature (which took resources to make) think about the following: Who uses it? Depending on the application sorting might be a feature which only power users use ...
3 votes
Accepted

What is the difference between 'Business Objective' and 'Business Requirement'?

You provided a real example (tracking field workers) so I'll happily answer from my limited but real experience with field worker management software. This solution allowed merchandisers to task, ...
  • 1,517
2 votes

Can a drop down have a list of items where only a few can be multi selected and the rest only selected once?

How many combinations are there and are the users familiar with them? If they tend to know what they want, why not have list with "Van", "Van + Flatbed", etc, to cover the special combinations. If you ...
  • 2,311
2 votes
Accepted

How can I get hold of customers and users for research and usability testing when the business is protective or needs approval each time?

I had exactly the same problem during my last job. I was UX designer in a private company with SaaS products. The lean UX methods helped me a lot. I followed it with the team and organized a ...
2 votes
Accepted

Contact Me vs Contact Us on a Business Directory Listing

Contact Us can seem more professional because it indicates that there are multiple people involved. Contact Me on the other hand is more personal (makes sense if its about a single person). These ...
  • 185
2 votes

Should we kill the features that users are not using frequently, to improve performance?

Keep the interface as it is, but ask the developers to move the sorting processing to the client-side. This will take the strain off the database, and the app will run fast for people who don't sort.
  • 121
2 votes

Layout for a page full of radio buttons

The second solution is too chaotic, if there is no reason to arrange in columns the form, follow the page flow. I think the first solution is almost the right one, cause where there are less then ...
  • 1,574
2 votes

How do you present countries on your name card except from using text?

Use the country flag. You can simply place the country flags images(lets say of 32x32) at the bottom of name card and center align it.
2 votes
Accepted

Wizard split step VS big step in B2B application

Try putting the stepper navigation up top. Allow them to see the criteria values, and refresh as needed. Since the quality of the list is dependent on the criteria, you could attempt a persistent ...
  • 23.6k
1 vote

Should we kill the features that users are not using frequently, to improve performance?

I don't think it is as simple as you should or shouldn't. Is the performance issue perceived or actual? Are you seeing lengthy page load times for search terms that produce a significant amount of ...
  • 6,196
1 vote

Should we kill the features that users are not using frequently, to improve performance?

No you should note remove this. Because sorting is the important feature you can use it in future with more refined search criteria..Instead of removing it, make it more detailed probably user not ...
1 vote

Are there best practices on using rolling vs. historic timeframe in generating business reports?

Well it's up to you, but the biggest difference between the two approaches is that a rolling date range you don't really have to paginate unless they want to see farther back. And the downside of a ...

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