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53 votes

How to create better user account creation experience for customers who do not want to create an account

Interesting question. To answer it I think we have to understand what's frustrating to users and then provide some alternate ways of doing things. Also remember, if you don't need the user to create ...
user7886229's user avatar
45 votes

Logo - where should it direct within a website account?

User would normally expect going back to the home page. The solution to your problem can be a breadcrumb notion which would help user navigate back to the account dashboard instead of homepage. Find ...
Sheraz's user avatar
  • 1,819
45 votes
Accepted

How to create better user account creation experience for customers who do not want to create an account

Update: i have extended the answer and added some examples, i might further enhance the quality of the answer if i get feedback Thought you'd never ask, here are some things to look at: 1. Does the ...
UX Labs's user avatar
  • 2,455
36 votes

Are there any conventions around closing an account with a credit balance?

I like to take informed decisions myself, so I recommend (1). If you keep me from deleting my account (to stop those annoying newsletters, for example), even if I am willing to lose money, I'd be ...
virtualnobi's user avatar
  • 3,566
32 votes

How to create better user account creation experience for customers who do not want to create an account

I'm sorry for the presumption since I know nothing about your use case, but I'll be the one to say it: don't force them to make an account. Just don't. Users can understand when making an account is ...
usul's user avatar
  • 561
27 votes

Logo - where should it direct within a website account?

I would expect the logo to redirect to the root of the website. Another way to look at the problem would be to "replace" the root of the website with the actual account-related content : see Twitter, ...
Baptiste Candellier's user avatar
26 votes

How to create better user account creation experience for customers who do not want to create an account

Single Sign-On Heavily utilize SSO services. Add as much support for as many platforms as possible. Even though this is time consuming and compatibility issues increase as you increase the number ...
David Kamer's user avatar
22 votes
Accepted

Are there any conventions around closing an account with a credit balance?

I would go with the first Option "Warn the user that closing their account will forfeit their credit" but as you mentioned this might create frustration when it comes to real money, even its only ...
Deniz Erdal's user avatar
  • 2,280
12 votes

How to create better user account creation experience for customers who do not want to create an account

As you mention online purchases, the best is to let people checkout without needing to creating an account. They still have to fill out tons of details for their delivery, just ask them at the end if ...
Martyn's user avatar
  • 2,358
11 votes

Are there any conventions around closing an account with a credit balance?

While the existing thoughts here are well, there are legal dimensions that may redefine everything you're thinking about — and complicating #1 Credits, in some states, are like gift cards. The value ...
New Alexandria's user avatar
9 votes
Accepted

What's the reason behind not notifying users that they entered a wrong email when they recover their password?

First, I thought they try to prevent attackers from randomly guessing email addresses and checking whether they are registered or not. Imagine you know that [email protected] is registered to, e....
Drown's user avatar
  • 295
8 votes

What's the reason behind not notifying users that they entered a wrong email when they recover their password?

You don't want anyone knowing even that someone has an account. If a malicious actor is searching for info on someone, it could be potentially damaging just knowing that someone even has an account / ...
Mike M's user avatar
  • 24.7k
8 votes
Accepted

Should a button say "Upgrade subscription" or "Change subscription"?

I have three main thoughts when it comes to your question. 1. Don't use the phrase "Upgrade Subscription" To me, this phrase says: "increase cost of this service". While you may ...
Alan's user avatar
  • 3,858
7 votes

What should happen if users fail to verify email address?

You have to balance how much you are interested in having their email confirmed. Until the user confirms the email the consequences could be: Not using the app at all Use only part of the app. Enough ...
Alvaro's user avatar
  • 16.8k
7 votes

Logo - where should it direct within a website account?

The logo normally navigates (and is expected to) to the highest level of the websites hierarchy. Does the hierarchy of the account section depict the home page at the top or the account dashboard? ...
sclarke's user avatar
  • 1,885
7 votes
Accepted

How to mask saved creditcard numbers in an app

Display name, CC type, and add "Ending in" before the last 4 digits I agree with the comments and other answers. However, when it comes to a design suggestion based on your question I would do this: ...
Mo'ath's user avatar
  • 1,665
6 votes

Are there any conventions around closing an account with a credit balance?

Why not throw in a third choice: #3 - Close the account and generate a one-time use coupon code with the credit balance value (and e-mail it to the user). If the user decides to come back he/she can ...
Gizmo's user avatar
  • 171
6 votes

Are there any conventions around closing an account with a credit balance?

I'll offer another option that hasn't been suggested. If a user wishes to close their account, just disable it rather than deleting it. The account and all of its credits remain intact, but it is ...
David K's user avatar
  • 173
6 votes

How to create better user account creation experience for customers who do not want to create an account

Use Social Sign Up You are right creating a new account requires considerable effort and 86% of surveyed people report being bothered by it. However, it has been found that social sign up increases ...
Kristiyan Lukanov's user avatar
5 votes

What is the expected UX behaviour when you delete your account from a service?

3. If you're not deleting things, don't say you're deleting things. But this begs the question: why can't people delete their account? This is terribly user-unfriendly in and of itself. Having a '...
PixelSnader's user avatar
  • 8,331
5 votes

Logo - where should it direct within a website account?

As others have said, the logo is expected to navigate to the top-level of the site hierarchy, which generally is the home page. It's also a common pattern to have the 'home page' differ ...
Beejamin's user avatar
  • 972
5 votes

How to create better user account creation experience for customers who do not want to create an account

There is a whole new approach, based on the Ethereum Blockchain. It is called "Universal Logins". The base idea is to create a key pair and deploy a contract on the Ethereum Blockchain that accepts ...
Blindripper's user avatar
4 votes
Accepted

Create account without actually creating an account

From a user perspective, it is by default clearer if the options are simply: a. Not have an account b. Have an account If you want to create an in-between option, it has to be clear to the user ...
wintvelt's user avatar
  • 1,464
4 votes

What to call a page that covers the Sign In / Sign Up aspect of user accounts?

Another, single word option is Access, then place Register / Log In inside the Access page. This can be helpful when you want to create a clean UI with as few elements as possible.
kintsukuroi's user avatar
4 votes

Unknown account balance state after startup

Technically, if service is down or unavailable chances are the app would be down as well. Unless there are other valid use case for the app to be up and functional. Anyway, you can simply state the ...
jonT's user avatar
  • 317
4 votes

UX and Information Security of pre-login account information

Do a value analysis to understand if users value privacy more than the utility provided in your site / app's context. For instance nobody wants that for a bank or an escort site, but for Amazon? Why ...
Steve Dodier-Lazaro's user avatar
4 votes

"Buy subscription" or "upgrade account" button?

When the user is not already a subscriber go with something like: download bmml source – Wireframes created with Balsamiq Mockups Do you really need to use the button label to communicate that ...
dennislees's user avatar
  • 11.6k
4 votes

How to create better user account creation experience for customers who do not want to create an account

1. Highlight the benefits “You do not need to create an account to make purchases on our site. Simply click Continue to proceed to checkout. To make your future purchases even faster, you can create ...
DaveAlger's user avatar
  • 15.9k
4 votes
Accepted

How do you display pending changes in a form?

Set expectations up front, and provide clear feedback upon submission. Prevent errors (and more support tickets) after submission by disabling the approval fields. Set expectations I'm not familiar ...
Mike M's user avatar
  • 24.7k
4 votes

How to mask saved creditcard numbers in an app

To maintain PCI Compliance you would not be able to show more than the first 6 digits (the BIN) and the last 4 digits of the card number. More importantly though, Are you storing the credit card ...
yitzih's user avatar
  • 221

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