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The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.

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I saw a research on how to use users feedbacks (i.e. comments) in appstore/googleplay as a starting point for usability studies. This was presented in IEEE requirements engineering conference. Will post the link here if I find the paper. …
answered May 18 '15 by Pariya Kashfi