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9
votes
6answers
282 views

How do you find the balance between what the users' want and what the clients want?

You all know that project... After months of research, wireframing, prototyping, testing and workshops, there is that one client (normally the MD) that comes in at the end and knows everything better ...
20
votes
8answers
623 views

Is it right to make account deletion difficult?

You know the deal. You sign up to a site, receive a couple of emails and realise you no longer want to receive the drivel that hits your inbox. So you try and delete your account. However when you ...
14
votes
3answers
4k views

Best practice for Navigation usability? [closed]

I'm currently working on a social network type system, and was wondering about the best practice for navigation. Would it be better to use Icons or Text? I was thinking a mixture, icons for some ...
88
votes
12answers
64k views

Should checkbox labels be to the right or the left?

I've got some checkboxes with text values of varying lengths (from say 5 characters up to about 60) - which is the preferred layout? Value to the left and checkbox to the right, or vice versa?
11
votes
2answers
2k views

Generic clientside form validation

I'm the author of the jQuery Form Validation plugin, which I started writing in 2006. Since then I've put quite some effort into improving the default interaction, without the developer using the ...
16
votes
4answers
4k views

Should “toggle buttons” show what they do or the system status? [duplicate]

Possible Duplicate: Should a toggle button show its current state or the state to which it will change? I find inconsistency in "toggle buttons" (I just invented the name now. See screenshot to ...
30
votes
12answers
71k views

DD/MM/YYYY - do people know what that means?

Just finished reading Caroline Jarrett and Gerry Gaffney's Forms that Work and I noticed that while the publisher used a screen shot on the front cover with that date format the authors didn't ...
8
votes
2answers
287 views

Text entry methods for mobile devices

There are many ways to input text on different mobile devices: numeric keyboard (ordinary mobile phone) handwriting recognition (with stylus, e.g. MS Courier) physical qwerty keyboard (e.g. ...
10
votes
6answers
316 views

Accessibility statements: Worth having on websites?

Currently working for a client who had a very vague, generic accessibility statement on the site, until a couple of months ago when the site was redesigned and the statement was left out of the IA. ...
7
votes
6answers
908 views

Putting together a presentation on UI/UX…suggestions needed [closed]

I'm a technical recruiter looking to learn more about UI/UX so that I can better attract quality candidates, and I'm putting together a presentation for a potential client. They are testing my ...
11
votes
8answers
363 views

What's the best placement for an “Other” box

If I have a dropdown with several options, the last of which is an "Other" option, and I want to have a textbox associated with that option, what do you think is the best place to put it? Here are the ...
8
votes
3answers
7k views

Filtering through a large table of data, thoughts?

Example: I have a large amount of data, such as a library of blog posts, or a massive amount of contacts, I am thinking that a data table visually would be the best way to display all this data, it is ...
19
votes
11answers
1k views

Page fold: myth or reality?

Do users scroll? I read a blog published last year from CX partners that suggests that you do not need to worry about the page fold at all and that users scroll. Although they give valid points and ...
10
votes
2answers
741 views

Full lifecycle, version controlled, UX documentation - Is this possible?

I'm currently trying to implement a usable UX documentation system , streamlining the flow of work between User Researchers/Usability specialists, Information Architects and Visual Designers. Just to ...
14
votes
6answers
4k views

Are multiple entry points good or bad?

My example is a web-based application, but I guess this could go for anything: Multiple entry points for the same action, good or bad? My example: Adding a product against a supplier (vendor). This ...
182
votes
12answers
23k views

“Your” vs “My” in user interfaces

Some user interfaces feature titles such as: My documents My photos My previous orders While others opt for: Your documents Your photos Your previous orders Are their any guidelines addressing ...
109
votes
12answers
23k views

Home button vs Logo link?

Is a "home" button on the navigation required if there is a link to the homepage using the company's logo? Increasingly I have noticed more and more websites using the logo as a link to return to ...
7
votes
2answers
664 views

Quick website evaluation checklist [closed]

I want to make a small checklist to evaluate my sites. I want to make SEO , usability and accessibility checks. Which are the most important checks I have to make?
15
votes
5answers
3k views

When does statistical significance matter?

When does the statistical significance of a usability test matter? I ask because in a recent Boagworld podcast, Steve Krug talks about how he recommends testing with only three users. When asked if ...
10
votes
5answers
268 views

How can I produce an insightful, quick 'n' dirty usability report?

I was asked by the company I work at to make a usability report in a few days that shows the state of the current site under the following limitations: I don't have any budget or gifts to give to the ...
11
votes
5answers
718 views

What are the common misconceptions, myths you face in your client work? [closed]

In your experience, what common misconceptions do clients have regarding web design and UX? Like caring too much about the fold, madly sticking to the 3-click rule. Btw, there's a good list on ...
13
votes
5answers
357 views

Can UCD become an agile process?

All the discussions about Agile UX relate to how we adjust UX Activities to an agile development process but I want to know how we can turn UCD in to an agile process that supports the development ...
9
votes
4answers
253 views

What must I put into my portfolio to make it an INTERACTIVE DESIGN portfolio?

If I were to apply for Interactive Design positions, I would certainly include a portfolio. However, coming from a background of Web Design, I don't necessarily have the best ideas on how to ...
7
votes
2answers
989 views

dynamic credit card forms design

I am looking at the design of credit card entry forms. I have the option of validating the card number to determine the additional information fields on the form like start date and issue number. ...
12
votes
7answers
980 views

Is creating personas against the principles of User Centered Design? [closed]

I'm just running through an agency proposal and the misuse of personas has reared its ugly head again. I'm finding this is now a frequently reoccurring theme and so I thought I'd raise it as a ...
25
votes
6answers
2k views

Does ISO 9241 really matter?

I've been using ISO 9241 (Ergonomics of Human System Interaction) over the years to provide some structure and rigour to my UX process. It suits the (standards driven) industry I'm currently working ...
49
votes
9answers
13k views

The Usability of “Lightbox UIs”

Lightbox UIs are becoming a lot more prevalent in mainstream web-design. You know the drill -- click on a link, the background fades darker, and up pops a UI for interacting with an object, making a ...
23
votes
9answers
2k views

How can you make a user experience addictive? [closed]

What factors and techniques contribute to making a user experience addictive? I ask this in the context of websites, games and other software. What makes people want to keep coming back for more?
7
votes
3answers
149 views

Accessing secure content

Which of the permutations for accessing secure content do folks prefer? In this instance I'm referring to a saved quote and have usernames, email addresses and quote reference numbers available. E.g:...
12
votes
2answers
4k views

iFrame accessibility and usability issues

Aside from confused scrolling and screen reader problems (and I'm not downplaying these issues, it's just that I've already discussed them at length), are there any concrete accessibility and ...
7
votes
9answers
640 views

Has anyone been to Jakob Nielsen or Steve Krug's day-long seminars? [closed]

Both these gentlemen are offering day-long seminars in London this spring: Jakob Nielsen - Fundamental Guidelines for Web Usability for £458 Steve Krug - Do-It-Yourself Usability Testing: The ...
8
votes
3answers
264 views

Am I an Interactive Designer yet?

What kind of portfolio do I need before I can start calling myself an "Interactive Designer"? I currently design websites, and I've been redesigning our company's flagship sites to improve User ...
16
votes
9answers
2k views

Positive / Negative impacts of physical address verification systems on online form UX

Address verification systems validate a user provided address against a database of known addresses, usually provided by Postal services. An example can be seen at http://www.qas.com/address-search/...
22
votes
10answers
15k views

Tooltips with infinite timeout?

I'm thinking of setting the timeout on all my tooltips in a WinForms application to infinity (or an extremely large value). The motivation is that it's annoying for the user if the tooltip disappears ...
16
votes
12answers
2k views

How do you take notes at speed?

One of the things that I've quickly found out when doing usability testing and field studies is that it's hard to keep up with the pace of what's going on and take sufficient notes. How do you cope ...
4
votes
4answers
215 views

Your experiences with call centre wallboard UX [closed]

As I'll be getting started on a project involving displaying dashboard data on call centre wallboards I thought I'd solicit your experience as part of my preparatory research. If you've been involved ...
15
votes
6answers
2k views

When you have to fill up the rest of the page

I've noticed that I often run into the same problem in many projects I work on: It seems like I always end up having that extra space that I have nothing to fill up with. It usually ends up with an ...
6
votes
4answers
851 views

Tips for ethnography

I'm doing my first ethnographic study next week and I was wondering if anyone had any tips, specifically for studying how people use things in their homes. Are there any common pitfalls? Any good ...
14
votes
8answers
4k views

eLearning: Courses on Usability, UI, UX, or XD? [closed]

Considering User Experience Stack Exchange is in itself an educational tool, creating infomation hubs geared to different personas and users is no longer a tedious task. What are the applications, ...
9
votes
7answers
761 views

Is there any resource for UI examples? [closed]

I run a Usability/UX blog, and my biggest hurdle right now is finding examples to illustrate the topics I write about (bad error messages, good implementation of tabs, bad interactions...etc) So is ...
32
votes
12answers
21k views

Big list of UX techniques

Can anyone point to a big list of UX techniques? I'd like to build a matrix of those I use, those I don't, along with relative cost estimates.
10
votes
3answers
326 views

Graphic design resources [closed]

What resources would you suggest to start learning visual design from for someone well established in UX and interaction design up to the black-and-white wireframes level?
7
votes
5answers
1k views

When should you use task-based navigation over topic-based navigation?

What are the pros and cons of each?
14
votes
6answers
3k views

Do people like/hate popups, even if they're useful?

My company's product is a popup modal widget that shows information about different terms mentioned in blogs, when hovering over a term As lead designer, I find myself wondering if that's the best ...
12
votes
5answers
467 views

Tips for A/B testing?

There seems to an increasing number of A/B testing services (such as Google Website Optimiser) and people using them. Have you got any tips on using and analysing the results from them?
3
votes
6answers
129 views

How do you convince people that social software applications are good for business? [closed]

We're trying to introduce social software applications into our organisation but attempts thus far are meeting resistance because: we're a large, conservative organisation that will always be a late ...
31
votes
9answers
3k views

Are “print” links needed on a website?

What do you think, does a website for a general audience need a "print" link or will the users know how to print the page for themselves (using the browser controls)? Some background: It's not a ...
58
votes
10answers
25k views

Is a confirm email address field still considered a best practice?

Having an input field to confirm an email address is pretty standard. However, I would like to know if using a confirm email address field still considered a best practice. The Email and Confirm ...
4
votes
3answers
446 views

Standardized free survey besides SUS [closed]

Do you know of any standardized surveys freely available such as the System Usability Scale (SUS)? If it is only free for academic purpuses it's also good (I want to use it during a practical course ...
17
votes
4answers
4k views

Save vs Save & Exit

We're designing an application for creating personalized photo books through a Flash-based interface. When the application first opens, we display a dialog encouraging the user to give their project a ...

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