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2
votes
2answers
142 views

How should UX work be billed? [closed]

I'm wondering how others bill a UX service and how it should really be billed. I'm exposed to basing it on hours spent doing the work. However, I don't think that it's the most fit way of doing it ...
22
votes
12answers
2k views

Should form labels be placed inside of input boxes and slide out of the way?

Is it good idea to put form labels inside input boxes? In this case, the labels slide out of the way when the user clicks on the box. See here live example of form
12
votes
5answers
1k views

Alternative to calendar view

Working on a site that requires the user to be able to input events into a 'diary' over a specified duration (say 4-21 June). The obvious interface for me is an interactive calendar, but at a recent ...
8
votes
5answers
68 views

Recording website speed

Are there any excellent sites out there that evaluate a website's loading speed at different levels of Internet connection? I have used this site in the past but the information is out of date and I ...
11
votes
5answers
2k views

How do you observe body language and facial expressions in user testing?

When user testing how do you record positive or negative body language? Do you use observed shifts in body language or facial expressions to consciously probe further about what the user thinks or ...
30
votes
12answers
1k views

Blocking IE6: Deny outright or warn of issues?

We're looking at (finally) retiring IE6 support. I've always been a big fan of graceful degradation but we're really pushing ahead and trying to embrace features that we're simply not going to want ...
15
votes
6answers
6k views

Why is the common practice of sign in error message always mix the wrong username/password cases together?

Example: When I try to sign in a service with a Username / Password combination, the error message always returns as "Username or password is invalid." But the actual case is that I input a wrong ...
7
votes
3answers
257 views

How will multi-touch computer design impact the future of User Experience? [closed]

Today I came across a video for a multi-touch, large screen user interface prototype, designed by a company called "Second Story" in Portland, Oregon. I am excited about the direction this will go. I ...
12
votes
4answers
2k views

Using progress bars in long web forms: motivating or demotivating?

I've been going through the jQuery demos to determine which UI widgets could be used to help optimize our user's journeys through our web forms. One such widget is the progress bar, but it raises a ...
16
votes
4answers
411 views

Major redesign vs Gradual enhancement

UX Myth #11 examines the perception that websites need to be redesigned periodically. As the article explains, there's quite a lot of evidence to suggest users are naturally opposed to major changes ...
12
votes
6answers
353 views

UCD books for a Product Designer? [closed]

My brother, who is a Product Designer, has become interested in User-Centred Design through my preachings and has been reading my Donald Norman books. Can anyone recommend any books that touch on ...
28
votes
6answers
13k views

Video and audio autoplay - evidence that it's bad practice

Does anyone have any evidence or could point me in the direction of a web page that explains why video and audio autoplay is bad practice. I know it is but i'm struggling to find anything to back this ...
12
votes
3answers
1k views

Choosing colors for a subtle UI

I'm currently agonizing over how light I can make various colors in my UI before I adversely affect usability. The reason for the agonizing is that different monitors have different responses. Those ...
35
votes
8answers
4k views

Is it a good idea to have a large footer containing many links?

In recent years, it's become quite a common design pattern to have a large footer on every page, containing a 'mini sitemap'. For example: This has supposed SEO benefits but would also seem to be ...
11
votes
8answers
472 views

A button with a link: understandable or confusing?

I'm working on a design of a touchscreen version of some web application. Since it's a touchscreen I would like all clickable elements to be rather big and easy to tap (it's a simple kiosk, so multi-...
17
votes
5answers
1k views

SUS Scores and Doubts

My team just started using the SUS to baseline our applications against each other. There are some doubts regarding the relation of the questions to web applications and web sites. At times study ...
11
votes
6answers
824 views

Do users know the difference between a web application and a desktop application?

As cloud applications become more prevalent and the line between what is a desktop app and what is a web app becomes very blurry, different patterns for design, security, privacy and user experience ...
8
votes
4answers
239 views

How Would You Prototype a Drawing App?

The app in question targets your typical mouse/trackpad + keyboard users. Actually having someone draw using pencil+paper (e.g. on a paper prototype) misses the point which is that it sucks to draw ...
19
votes
3answers
669 views

Case studies to help sell UCD

I'm looking for some nice simple stats and references to help convince potential clients of the value of UCD. Real-life case studies you can explain in one line I suppose. One of my favourites is of ...
11
votes
2answers
1k views

Designing modern Site Maps

In my opinion, the Site Map is possibly the most important deliverable for any IA or User Experience project. The structure of the website needs to be pinned down before anything else can be started. ...
7
votes
3answers
289 views

What is the acceptable success score for user testing?

I'm just wondering how high of a success rate does the outcome of a user-testing have to be before you can consider it successful. I know that 100% is the target but if time and budget are limited, ...
14
votes
5answers
1k views

box-shadow hover effect when box isn't necessarily clickable

It isn't a secret that giving the user feedback on a link hover (image swap/sprite, link color/decoration change, etc.) is a necessary practice for optimal UX. In css-tricks.com's recent redesign, ...
49
votes
14answers
1k views

Where should the second most important tab go?

Is this picture true or false? My assertion is that it is true, but I would like your collective second opinion. Do you know of some research online on the subject? My explanation is that users ...
15
votes
3answers
2k views

Should I put view and edit on the same form?

We're working on a new management console for an online service. The management console consists of about 30 forms as well as lots of reporting and various other goings-on. My developers have moved ...
26
votes
6answers
1k views

How can I justify UX processes? [duplicate]

Possible Duplicate: How do you persuade an organization to value UX? Within the past year I have joined a large company as a 'one-man-user-experience-show' and am often called upon to produce ...
23
votes
5answers
7k views

What are the best practices of button alignment?

There are reasons to align buttons to the left, center, or right. What are the best practices of button alignment and what factors should we consider? Which buttons should be on the left, center, and ...
16
votes
4answers
3k views

Labels above the field or to the side of the field? What about prompt text and validation messages?

Which layout works best for your users?: Field labels on the side of fields Field labels above the data entry fields What about prompt text, format tips, examples and validation or error messages? ...
10
votes
4answers
386 views

Keyboard navigation versus mouse navigation

The project: We're designing software that users will use all day long to perform 12 repetitive tasks. Each task has many steps and takes place in a different pane in the GUI. Some of the GUI is ...
17
votes
6answers
3k views

Correct terminology for “please the interviewer” bias?

I'm pushing usability testing within my workplace by performing some Steve Krug style usability tests, which have gone down so well that the product owner now wants me to add some marketing questions. ...
6
votes
2answers
221 views

What colors to use in contrast to designs using warm colors?

When a site's identity contains (or consists of) warm colors, would you also use warm colors as the main color(s) for its design or not? The problem I find in using warm colors as the main colors in ...
20
votes
4answers
580 views

Middle Eastern usability considerations

I have been given a task of researching usability of Middle Eastern websites so the considerations can help shape the functional specification and wire-frame diagrams. What is noticeable from the ...
5
votes
1answer
5k views

Ideas for UX workshops? [closed]

I've recently been asked to come up with some ideas for workshops or activities that can be used with both internal and external clients to capture ideas and requirements and allow the project ...
12
votes
3answers
233 views

Stamping the current date & time on a page

I recently wrote to First Capital Connect to raise a number of issues with them relating to their St Pancras Thameslink station layout, and also complained that their site features the current date &...
14
votes
9answers
857 views

Tips for a brand new UX consultant? [closed]

Next month, I'm fortunate enough to be starting a new job as a UX consultant at an agency. I'm straight out of an university and this is my first UX job, so, I was wondering if you have any tips for ...
8
votes
5answers
590 views

Summary Page - Should users be able to edit data on a summary page?

So, I'm working on this little project that has a task flow that includes a Summary page. Here's the scenario: User searches for something. Application displays results. User clicks on result. ...
22
votes
15answers
14k views

Choose Your Country: Best Usability approach

I'm looking at potentially designing a site which will have 'mirrors' in multiple sites around the world. I am experimenting with the best method to help users change both their country and language ...
8
votes
4answers
809 views

Marketing opt-in/out preferences

Has anyone seen any evidence of best practice for displaying marketing opt-in/out preferences? I'm trying to convince a client that it's not a good idea to make it "difficult" for users to opt out of ...
36
votes
13answers
10k views

Is it true that “the only 'intuitive' interface is the nipple”?

Everyone knows the famous quote (by Bruce Ediger or Steve Jobs, I'm not sure): The only "intuitive" interface is the nipple. After that it's all learned. It's an amusing gem, but is it really ...
10
votes
5answers
597 views

Reference books for data visualisation and dashboard design [closed]

Please could you recommend some reference texts or other resources concerned with business data visualisation and dashboard design. There's Information Dashboard Design by Stephen Few on Amazon but ...
23
votes
8answers
10k views

Is there evidence to suggest that designing tabs within tabs creates a bad user experience?

I'm designing a complex web application and my colleague believes that using a tab panel is a bad idea. I'm more ambivalent. Can anyone point to any evidence (anecdotal or research-based) that could ...
11
votes
7answers
3k views

Do you consider the “960 Grid System” one of the “Holy Grails” of User Experience layouts? [closed]

Is there a "Holy Grail" of layout? I recently redesigned a website for a client (University of Connecticut Coop), where I happened upon a link in their old code to this article: "http://www....
19
votes
4answers
3k views

What are good rules for naming menu items? [closed]

I'm establishing some style guidance for naming items which are accessed from my application's menu bar. What are the commonly accepted rules for naming menu items? When should the names of the ...
35
votes
14answers
50k views

What's the best way to present date of birth form fields?

I am building a form that requires users to enter in their DOB. What is the best practice for this? I have identified 3 basic options: Free Text Field Users are able to enter day, month and year in a ...
12
votes
3answers
654 views

Interactive 'page turn' documents - the case against using these?

What do people feel about interactive page turn documents? Here's an example (I'm not focusing on this report specifically - just happened to be an example I knew off the top of my head). Do these ...
20
votes
9answers
1k views

Are confirmation messages for visible changes necessary?

It is almost always a good thing to give status messages to the users. (e.g. "The customer has been added" or "The data has been saved.") But I am asking myself now if I should really always give such ...
9
votes
6answers
277 views

How do you find the balance between what the users' want and what the clients want?

You all know that project... After months of research, wireframing, prototyping, testing and workshops, there is that one client (normally the MD) that comes in at the end and knows everything better ...
20
votes
8answers
609 views

Is it right to make account deletion difficult?

You know the deal. You sign up to a site, receive a couple of emails and realise you no longer want to receive the drivel that hits your inbox. So you try and delete your account. However when you ...
14
votes
3answers
3k views

Best practice for Navigation usability? [closed]

I'm currently working on a social network type system, and was wondering about the best practice for navigation. Would it be better to use Icons or Text? I was thinking a mixture, icons for some ...
85
votes
12answers
53k views

Should checkbox labels be to the right or the left?

I've got some checkboxes with text values of varying lengths (from say 5 characters up to about 60) - which is the preferred layout? Value to the left and checkbox to the right, or vice versa?
10
votes
2answers
2k views

Generic clientside form validation

I'm the author of the jQuery Form Validation plugin, which I started writing in 2006. Since then I've put quite some effort into improving the default interaction, without the developer using the ...

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