All Questions

11
votes
4answers
2k views

What screen vertical resolution should I cater for on non-phone browsers?

What's the base height in pixels that I should be aiming for on my website/web application?
24
votes
10answers
5k views

What can be done to make a long, multi-step wizard more user-friendly?

I need to create a wizard which has numerous sections, each with multiple questions. How can I improve the experience for the end-user?
22
votes
5answers
1k views

What is the important aspect to consider when deciding where windows interaction buttons should be placed?

In most windows desktops the minimize, maximize and restore buttons for a window are placed in the windows decoration on the top right. However, MacOS and now Gnome in Ubuntu have placed those buttons ...
25
votes
4answers
9k views

What is an acceptable response time for my ajax ui?

When I have to load new information from my web server via ajax after a user action, how fast should the information be displayed for the user in order to be a good working UI for the user?
32
votes
10answers
6k views

Are radial contextual menus better than vertical list menus?

I've read suggestions that contextual menu items be arranged in a circle around the mouse cursor when the menu is activated, since Fitz's Law suggests that each target would be easier to hit. However,...
10
votes
2answers
102 views

Differences between websites and their mobile counterparts

I am looking for some opinions on a topic I have been thinking about recently. When comparing full websites to their mobile sites/apps it's noticeable that clients are FAR happier to keep the ...
16
votes
8answers
3k views

Pagination - a thing of the past? [closed]

This article on pagination left me with mixed feelings. Is pagination always a usability issue? Should more sites utilise the 'endless page'? Who's got it right? Twitter? Bing images? Someone else?...
7
votes
4answers
105 views

Always show logged in role/user?

For a new iPhone app, we're using "roles" in order to filter some of the app's functions. This role can be switched at all times. Now the question is: should I always show the current role in the UI, ...
27
votes
6answers
2k views

UX for Game Development?

We're about to embark on a small Casino-type Flash game and I've been assigned the task of "UX Lead"... Our company is just beginning to integrate and define the concept of UX. Our projects are now ...
23
votes
9answers
6k views

How valuable is studying cognitive psychology for UX?

I am starting my second year in grad school and thinking about what to study. One thing that I know is good to have a grasp of is cognitive psychology. But I would like to get someones perspective. ...
47
votes
16answers
8k views

How long should a page take to load?

Back in 1997 Jacob Nielsen was suggesting: Currently, the minimum goal for response times should therefore be to get pages to users in no more than ten seconds Obviously expectations have sped up ...
7
votes
2answers
133 views

Showing completion but not validation

I'm working on a wizard-esque form that will have multiple steps. I'd like to show that you've finished a step. The catch is that we don't want to give the end-user the impression that the step is ...
11
votes
9answers
588 views

barebone registration: is password repitition and captcha really essential?

If you design a barebone registration form which only requires email address and password as essentials can you omit the password repetition and captcha without too much technical trouble? I ...
22
votes
4answers
1k views

Does highlighting the potential for discounts negatively impact on non-eligible customers?

I'm interested to know peoples opinions on this. Does clearly showing a voucher/coupon/discount code field within a quote or payment process negatively impact on the customer experience for people who ...
10
votes
4answers
240 views

Have you witnessed a UX/IxD fail recently? [closed]

This is the UX equivalent of the firehouse burning down. IxDA Website UX Failure http://dl.dropbox.com/u/4027341/ux/Images/ixda-fail.png Please, allow me to rename my file for you...if you were ...
10
votes
5answers
6k views

where to source images for personas [closed]

I've always used istockphoto to find images for personas but I'm finding it increasingly difficult to find 'real' looking people. I feel that the more real they look the more believable they are. But ...
52
votes
14answers
19k views

What are the differences between buttons and links?

What are the differences between buttons and links?
8
votes
7answers
766 views

More Intuitive Search Icon - Maginfying Glass or Pair of Binoculars? [closed]

I'm busy redesigning our main application's UI and we're adding a search feature. In your experience, between an icon of a magnifying glass and a pair of binoculars which icon is more intuitive? I ...
20
votes
7answers
411 views

What's the biggest surprise you've had in a usability test? [closed]

Usability tests often present some real surprises where the participant's mental model does not match what they're presented with. What are the biggest or most interesting surprises you've come ...
14
votes
11answers
611 views

If people don't know what they like, how do we make things that they will like? [duplicate]

Possible Duplicate: How to discover what users NEED and not what they WANT? The question "What are your favorite counter-intuitive principles or ideas within UX?" has interesting responses from ...
68
votes
29answers
7k views

Examples of placebos in UI design?

This is purely a curiosity question but one I thought would be a bit interesting. Is anyone aware of placebos in use on popular web sites or applications? Either intentionally or unintentionally? ...
21
votes
11answers
976 views

Is “user experience” evil?

The discussion started when a fellow UI designer said that she was proud of working "making people lives better" as opposed to our fellows at the advertising dept, all day long "cheating people" ;-) ...
11
votes
10answers
480 views

Coding Best Practices as UX?

I've been stating in most of my recent contracts that meeting HTML coding Best Practices (what's outputted to the browser) is an important part of UX. This would include things like Semantics (using ...
30
votes
6answers
891 views

What are your favorite counter-intuitive principles or ideas within UX? [closed]

A quick example: "Paradox of Choice" - Giving a user more control via options, configuration, and settings is counter-intuitive from a UX standpoint. We expect users will relish their total freedom ...
14
votes
3answers
641 views

Best practice for Anonymous Donation forms?

Donation forms are meant to be easy to use. Easy enough to use that it may convert the casual website visitor into a donor. At the moment, we are currently using the fields: Card Type Card Number ...
10
votes
4answers
295 views

What order to choose for subnavigation links in mega-dropdowns?

We have changed our navigation and switched to a mega-dropdown-menus. Now we had some discussion how to arrange/sort the subcategories inside the dropdown layer. One opinion is that the user is ...
7
votes
7answers
327 views

Will the future absence of the physical keyboard hurt the desktop User Experience? [closed]

With so many future UI designs focusing on 3-dimensional, hands-on interfaces, it appears clear that the physical keyboard is going to soon be obsolete. (i.e., John Underkoffler's presentation) ...
40
votes
8answers
3k views

What's Your Take on target=“_blank”?

Web developers can apply this attribute to anchor <a> tags to force the browser to open links in new tabs/windows. Marketers love it because it allows them to link to external content without ...
7
votes
1answer
969 views

Are simultaneous tests on different stages of a multi-step form statistically independent?

I want to do some test-and-learn on a multi-step form using infrastructure which appears to support conducting and reporting of A/B/n tests. If my site had two different forms I could simultaneously ...
10
votes
3answers
469 views

Free Video tutorials about Web Usability and Accessibility [closed]

What are free Video tutorials about Web Usability available on net? from Basic to advanced. Do you have any good links? I found some: Web Form Design http://videos.visitmix.com/mix09/c17f Web ...
14
votes
2answers
1k views

Bilingual website usability

Can anyone provide me with links to research material stating best usability practice is not to develop websites with content written in two languages, but rather seperating content into two ...
8
votes
9answers
370 views

What can I do now without schooling to get me experienced in UX? [closed]

I'm out of school for the summer then I start community college, I do not want to waste time. Is there anything I can do to gain knowledge and experience? I doubt I can score an internship without any ...
13
votes
5answers
16k views

Font sizes for WCAG2.0 AAA

Anyone know what the WCAG2.0 definition of 'Normal' and 'Large' fonts are, as they relate to the AA and AAA levels? I've googled and read the WCAG site and docs but unless I'm being really stupid (...
14
votes
5answers
344 views

How to rescue a usability test whose participant is lacking confidence?

Last night, I was conducting a usability test with a participant who was very uncertain of his actions. Before the test, I said all of the usual stuff about it being a test of the software and not him,...
12
votes
4answers
276 views

How do you improve the IA of an existing site without throwing away existing content?

I have a scenario that I'm trying to work through and would appreciate your thoughts... Imagine you have a corporate intranet with about 50k pages and a really outdated information architecture. You ...
11
votes
3answers
183 views

What screen contrast should a design be optimised for?

I'm in the process of working with our designers to come up with a graphical treatment for a comparison results table. We will produce a design, and then receive feedback from the business that they ...
7
votes
1answer
543 views

Request a call back - How effective is this as a CTA?

Does anybody have any stats/reports/trends about the use of 'Request a call back' forms on websites and whether they are effective? How often are they used? Are they better than a standard contact ...
2
votes
2answers
141 views

How should UX work be billed? [closed]

I'm wondering how others bill a UX service and how it should really be billed. I'm exposed to basing it on hours spent doing the work. However, I don't think that it's the most fit way of doing it ...
20
votes
12answers
2k views

Should form labels be placed inside of input boxes and slide out of the way?

Is it good idea to put form labels inside input boxes? In this case, the labels slide out of the way when the user clicks on the box. See here live example of form
12
votes
5answers
1k views

Alternative to calendar view

Working on a site that requires the user to be able to input events into a 'diary' over a specified duration (say 4-21 June). The obvious interface for me is an interactive calendar, but at a recent ...
8
votes
5answers
67 views

Recording website speed

Are there any excellent sites out there that evaluate a website's loading speed at different levels of Internet connection? I have used this site in the past but the information is out of date and I ...
11
votes
5answers
2k views

How do you observe body language and facial expressions in user testing?

When user testing how do you record positive or negative body language? Do you use observed shifts in body language or facial expressions to consciously probe further about what the user thinks or ...
30
votes
12answers
992 views

Blocking IE6: Deny outright or warn of issues?

We're looking at (finally) retiring IE6 support. I've always been a big fan of graceful degradation but we're really pushing ahead and trying to embrace features that we're simply not going to want ...
14
votes
6answers
6k views

Why is the common practice of sign in error message always mix the wrong username/password cases together?

Example: When I try to sign in a service with a Username / Password combination, the error message always returns as "Username or password is invalid." But the actual case is that I input a wrong ...
7
votes
3answers
255 views

How will multi-touch computer design impact the future of User Experience? [closed]

Today I came across a video for a multi-touch, large screen user interface prototype, designed by a company called "Second Story" in Portland, Oregon. I am excited about the direction this will go. I ...
11
votes
4answers
2k views

Using progress bars in long web forms: motivating or demotivating?

I've been going through the jQuery demos to determine which UI widgets could be used to help optimise our user's journeys through our web forms. One such widget is the progress bar, but it raises a ...
16
votes
4answers
398 views

Major redesign vs Gradual enhancement

UX Myth #11 examines the perception that websites need to be redesigned periodically. As the article explains, there's quite a lot of evidence to suggest users are naturally opposed to major changes ...
12
votes
6answers
331 views

UCD books for a Product Designer? [closed]

My brother, who is a Product Designer, has become interested in User-Centred Design through my preachings and has been reading my Donald Norman books. Can anyone recommend any books that touch on ...
28
votes
6answers
12k views

Video and audio autoplay - evidence that it's bad practice

Does anyone have any evidence or could point me in the direction of a web page that explains why video and audio autoplay is bad practice. I know it is but i'm struggling to find anything to back this ...
12
votes
3answers
1k views

Choosing colors for a subtle UI

I'm currently agonizing over how light I can make various colors in my UI before I adversely affect usability. The reason for the agonizing is that different monitors have different responses. Those ...

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