Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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11
votes
5answers
2k views

On the difference beween UX and Product design - does it matter?

I've been in the process of gathering up my clients, my portfolio, and my wits as I consider a move from consulting back to an agency type environment. As a result, for the first time in half a decade,...
10
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6answers
1k views

Floppy disk icon for “Save” [closed]

It's funny that we still use floppy disks icon for save operation association while floppies have long been outdated, unused and many computer users nowadays don't even know how floppy disks actually ...
10
votes
4answers
14k views

User tasks vs. user goals?

Can someone shed some light on what are specific differences between user tasks and user goals? Personas focus on goals while market segment focuses on tasks. I'm unclear on what exactly "tasks" ...
10
votes
1answer
616 views

Is it possible for a web application to be *too* fast?

Note, I've seen: How fast is too fast?, and What to do when loading is TOO fast? so I want to clarify the non-duplicity: I'm not asking about the animations, but more or less about the application in ...
10
votes
6answers
1k views

Product Manager against personas

I'm having a problem conveying the benefits of personas. I'm working on a complex product and am trying to get my team to build/use personas. Thing is, I keep getting rejected on the claim of "What ...
10
votes
3answers
824 views

How do you handle not being allowed to do stakeholder interviews?

I was recently hired for one of my first new projects and have been interviewing stakeholders. I got through the interviews with other people who work for the client, with no problems. However, the ...
10
votes
1answer
450 views

Concept of research debt in UX design

It seems like the concept of tech debt is very familiar among developers and programmers but when it comes to research we are still struggling to understand how to avoid a similar problem that arises ...
10
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1answer
750 views

If a product is meant for use by a specific skillset, what depth of knowlege should a designer have in that skillset?

For example, if someone is designing an interface for a product used by doctors for a specific task, the designer will have far less medical knowledge than the doctors using the product. How much will ...
10
votes
3answers
1k views

What is the rationale for the design of search input fields?

Having read through a whole bunch of literature on search behaviour and looking at different design patterns, I am interested in the large variation of search input field on the web. Specifically, I ...
10
votes
2answers
1k views

How Do I Collect UX Requirements for the System in Agile Development Environment?

I am starting working on project planning application, which the client wants to develop using the agile model. I want to understand how can i take the requirements and convert them to the usual UX ...
10
votes
8answers
3k views

How to measure self reported computer proficiency? Ideally with one item

For a usability test, I'd like to have a simple measure for computer proficiency, to be able to see, whether it has an impact on successfully handling the tasks. How can we best measure that? A ...
9
votes
4answers
486 views

Best Way to Show the Social Icons?

In the right column of my website, I have inserted a social media widget (see attached image). Should i write some text with the icons or is there another method of identifying these icons to the ...
9
votes
5answers
2k views

Keyboard shortcut keys for Tabs?

In the below web UI if I interact via keyboard keys, which are the right keys used for tabs(General/Firewall/Privacy) navigation? a) Tab key b) Left,Right arrow keys c) Left, Right, Top & ...
9
votes
11answers
11k views

Classifying users into beginners, intermediate, experts

In a survey, how can I find out about the experience of a user with a specific website? How can I classify the users into different types - novices/beginners, intermediate, experts? Are there ...
9
votes
4answers
4k views

How to document user interviews

What are the best practices to document interviews with users - do you just document the conclusions and take aways or do you do a full transcript or both?
9
votes
2answers
623 views

Performing user studies on blind and other disabled users

I need to perform user studies on a group of blind and visually impaired users. They need to evaluate an interactive system. I wanted to share with you some of my concerns, and ask you of any advice ...
9
votes
4answers
820 views

How do Enterprise Softwares validate A/B testing?

I just started working for an enterprise software company, and I'm having a hard time integrating validation to see "what works" for the user. I'm used to working for more consumer-based software, ...
9
votes
2answers
353 views

What other option do I have when my target users are not willing to participate in user research?

Has any of you had experiences where you are trying to design for a very specific user group, but had a hard time conducting any kind of user research because the users are not willing to participate? ...
9
votes
4answers
699 views

What are the best practices for keeping and analyzing unstructured user feedback?

To get and analyze users' feedback is vital for designing successful products as all of you perfectly know. It is more or less clear what to do with surveys' results, but what is the best way to keep ...
8
votes
7answers
642 views

When to use data driven personas and when to make them up?

I'm studying HCI and the focus for persona creation on my course is resolutely that personas should be derived from user research data. I also attended adaptive path's uxintensive last year and the ...
8
votes
3answers
913 views

Is domain name important for user experience?

Is it important for the domain of a website to be chosen so that it is simple to type? For example, consider delicious-dot-ly (delicious.ly). Would it be fair to say that the difficulty of typing ...
8
votes
6answers
1k views

How can I make these links more obvious to click on?

I'm working on a website redesign for a dental laboratory. While testing the home page with a user, they never clicked on the links in the subnavigation. They clicked on the larger buttons in the ...
8
votes
5answers
12k views

Best way to organize data gathered during research?

What is the best and most scientific way to organize all the qualtative data gathered during research? I think this is important because with easy to understand research and data, it will be difficult ...
8
votes
5answers
384 views

Who writes the user stories?

In agile design/development, who writes the user stories and what is the process? Should UX researchers do their research first in order to help define better user stories? In my current project, we ...
8
votes
6answers
703 views

How to encourage users to discover software functionalities?

A perceived advantage of graphical user interfaces over text user interfaces is the ability they give to the user to explore the set of functionalities available and exposed through menus and icons. ...
8
votes
2answers
492 views

Has user testing ever revealed that you have to change your app's UI colour?

Dark-themed UI colours have been popular for a while on certain desktop applications (Adobe Lightroom as an example), and seem to be popping up on mobile applications as well. I'm referring to the ...
8
votes
3answers
2k views

Background patterns - do or don't?

Is there any data or research on whether or not background patterns have an impact on the user experience of a website as opposed to using a basic (flat/solid) color like white or a light-grey?
8
votes
5answers
1k views

Developer with HCI background studying graphic design

I'm thinking about going to design school for a year, studying graphic design. I want to get work as a UX designer/researcher, with the possibility of day to day activities like user research, user ...
8
votes
1answer
364 views

A/B testing a site with low traffic

I've always been very interested in A/B testing, but have never had the opportunity to implement it on any websites. I work at a digital agency where the main reason why we haven't been able to ...
8
votes
5answers
646 views

Personas in enterprise web application systems

I'm involved in a project that will be replacing a student information system at a post-secondary institution. I would describe the scope of this project as very large, comprising of approximately 200-...
8
votes
2answers
136 views

Automated testing WITH human factors to collect software metrics?

reaching out to see if any other UXers have experience collecting automated data for software KPIs (did a quick search for related question, and didn't find anything. Apologies if this has been asked ...
8
votes
5answers
684 views

Usability testing for existing software

I would like to test the usability of an iPad app released a few months ago. This is an app that functions as a Point of Sale for retail businesses and cafes - there are at least two distinct user ...
7
votes
9answers
1k views

Can UX without research really be called UX?

However bold the question may seem it is still valid since how many UX Pros we are out there do we really know things before we test on real users? UX teams are responsible for creating desirable ...
7
votes
4answers
636 views

Is it effective to ask users which design they prefer and why?

I have a few different options for the UX of a tool. Each is quite different from the other. They are currently represented as lo-fi wireframes. I would like to get feedback on them to decide which ...
7
votes
4answers
259 views

Designing for users without meeting them

So recently I started my internship and the first thing I was told is that I probably won't meet with users (HR managers) nor do I get their feedback at least in the early stages of the design. I am ...
7
votes
2answers
823 views

Why are log in buttons becoming hard to find? [closed]

I certainly agree we should put login links on the front page. And can understand Why are log off buttons becoming hard to find?. But out of curiosity, why do so many sites make the log in button ...
7
votes
4answers
831 views

Using long domain name which actually explains the site's purpose

Im asking this question since it will directly affect the user experience. I am planning to buy a domain name for my new site. I want to use a domain name that directly explains the purpose of the ...
7
votes
2answers
328 views

User Experience Research on Users Total Digital Environment?

When we do User Experience Research we test a single application or even a single feature of an application. But there are no users who only uses one application. Users today are using several ...
7
votes
2answers
297 views

Help user develop a mental model for version control system

We are developing an integrated version control system for a large enterprise application. When users change something to the underlying data in the system they do so through a "Work Item" This is ...
7
votes
2answers
123 views

Are there alternative methods to reducing screen addiction that have been successful?

I was reading an article about the ways that children are getting around Apple's Screen Time to continue feeding their screen addiction habits. It seems to indicate that trying to make apps engaging/...
7
votes
1answer
112 views

Can comments decrease content creation in fear of not receiving enough social feedback or acknowledgment?

It's been written that one of the reasons for Snapchat's success is the fact that they did not implement likes regarding photos. Some reasonably theories that likes inhibit the frequency of content ...
6
votes
3answers
3k views

Should we ask users what they want? [closed]

We are taking users opinion as shown in the image. Is it fine asking users if they would like to use voice search or not?
6
votes
5answers
1k views

How reliable are heatmaps generated by cursor positions?

Heatmaps are one of the best tools we have to mesure the impact of a design, not just in UX terms but also in marketing/conversion terms. I've found that most of the free or less-expensive solutions ...
6
votes
6answers
2k views

How to tell user if they are offline or online?

App is browser based and is using local storage to facilitate offline working (no internet dependency for limited functionality) and faster response (data is available locally so less network calls). ...
6
votes
8answers
911 views

Personas without made up stuff?

I am currently putting together some personas and am creating a template that will be informed by user research. What I'm attempting to do is avoid the classic 'assumptive' persona and avoid adding ...
6
votes
1answer
734 views

What is a reason for using both autocomplete and suggestion features?

This pattern is best shown when searching on Google. When a user starts typing (in this case stack), four suggestions show up on a dropdown list below but also, at the same time, the one that is at ...
6
votes
5answers
10k views

What are good questions to ask when interviewing intranet users for persona development? [duplicate]

I'm part of an external team hired to improve a software engineering company's intranet. I have been tasked with developing a usable set of personas out of a pool of around 300 employees. The ...
6
votes
5answers
292 views

Best Practice for video start image

Should a video player (on load / idle mode) always only show a still picture that was 'grabbed' from the video? Or would it be ok-practice or even better-practice to show a photo, that is somehow ...
6
votes
5answers
1k views

How to solve Design/UX problems using more tangible/fun techniques?

I am trying to compile a list of interesting/more tangible methods of solving UX/Creative problems - whether it be as individual, in small groups, workshops, in user testing etc... I am already ...
6
votes
1answer
1k views

UX Design Processes - Differences between user stories / task Models / Use Cases etc

I'm getting really confused with the differences between some of these UX design processes. There seems to be so many methods that seem very similar (to me) and descriptions about each process all ...

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