Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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When do we use prescriptive vs descriptive models?

In Design Methodology we can use descriptive models such as hierarchical task analysis, prescriptive models such as user stories ...To capture and understand the context of use as well as the ...
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2 answers
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Best response from calculator for uncomputable expression

What should be the best response from a calculator or computer algebra system when it can't evaluate given expression ? Some examples: LibreCalc : =😁÷🤣 → Err:501 Ubuntu Calculator : 😁÷🤣 ...
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4 votes
3 answers
196 views

Should I trust user tests outside a controlled environment

Recently we started to do user tests for a new website we are launching. At first my boss was against user testing because 'reasons'*. After I conducted the first few tests we already identified a ...
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4 votes
4 answers
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How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
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2 votes
3 answers
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Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
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1 answer
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How common is it for a user to report that they're having a problem?

Let's say that I have a website that has a large usability problem, like videos that were once available to watch are now buried under some hard to find links and buttons. Is there any data that ...
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1 answer
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Where to start when I'm the solo product designer in the company? [closed]

to rephrase my question from earlier. In my current job, we don't have specific colors, font styles or grid to use yet and we didn't agree on a budget for rebranding yet as we will hire a design to do ...
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6 votes
3 answers
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Should we ask users what they want? [closed]

We are taking users opinion as shown in the image. Is it fine asking users if they would like to use voice search or not?
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1 answer
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Task success — How do we establish how much to deduct from the total TPI (task performance indicator) when measuring the success score of a task?

Does anyone have experience in measuring task success with a TPI score? As an example I can give measuring task success on a travel website and example tasks would be: Search for a holiday ...
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1 answer
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Whats more obtrusive during a user interview, an audio recorder or a colleague taking notes. [closed]

From experience, which has caused more of a barrier to a candiadate feeling relaxed or giving an acurate detailed answer?
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3 votes
6 answers
552 views

How can I convince stakeholders and management that I need a user research focus group?

Background info on the company: I'm the only User Experience Designer at a start-up-size company that has been around for 20 years. It's only been in the last few years that they've even created a ...
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11 votes
10 answers
2k views

How to explain the difference between user research and user testing to stakeholders?

I recommended conducting user research, but my client considers research and testing to be the same concepts. I am not sure how to explain the difference between research and testing in layman's words....
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4 votes
1 answer
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Age group dilemma in surveys

So I'm new to research and I started a survey to understand users a bit more. After doing a HotJar Poll/ Email Survey on one of the sites I'm managing I'm getting 55+ as an age group for the majority ...
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1 answer
285 views

Best way to organize search form interface?

I have a tab in my application where users can search Accounts. The account table has two different types of accounts, User and Staff type. User type is one that has a username, password, etc. Staff ...
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3 votes
1 answer
127 views

How to conduct remote unmoderated user testing on living room devices such as FireTV, Playstation, and Roku?

I'm wondering if there is a better way other than asking users to point a camera at their TV screen and try out some tasks while recording. Maybe mirror the TV screen to a computer and capture the ...
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1 answer
247 views

Start time and end time relating to the start of an event and end of an event

I'm trying to figure out what the best design format will be for an event selection tool. Issue: The start time is strictly related to the start date of the event (Example, July 30th, 2018 at 3:00pm)...
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1 vote
1 answer
110 views

Interview methods for user needs phase

I'm designing a workforce training project and am in the process of collecting the initial user feedback. While I'm an experienced survey designer and data scientist, I'm new to user experience and ...
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1 vote
3 answers
143 views

How do I know why people prefer our competitor's web site?

First let me explain the context: We have a web site that helps people to find jobs (e.g. https://www.careerbuilder.com/ https://www.glassdoor.com/index.htm ) In our country, there are some web ...
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1 vote
4 answers
275 views

Where do users most often expect the submit button on a form to be?

Has research been done on where the most "expected" location for the submit or primary action button would be in a form? I'd clearly assume at the bottom of the form, but what about it's alignment? is ...
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0 votes
2 answers
139 views

Is Displaying Restaurant Menu Prices A UX/Accessibility Matter?

I am working with a high-class hotel that owns a number of restaurant venues. I have been trying to do some research, but am coming up short with results to back the idea that exposed restaurant menu ...
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2 answers
166 views

Design Sprint - Sample SIze

I'm a big fan of Design Sprints, especially of their value to efficiently align a team on the problem and proposed hypothesis/solution. There's one aspect with which I've always struggled: testing. ...
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Running Qualitative user research on Marketing Creatives

as an e-commerce company, it's common for creatives for marketing campaigns success to be measured in terms of numbers. e.g. based on click-through rates and conversion rates. however, just numbers ...
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1 vote
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Research Project Planning - Time estimates for various research methods and phases

Are there any suggested rough estimates for how long user research methods and phases of research planing, execution, and analysis take? I'm trying to get better at project management and planning ...
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0 votes
1 answer
48 views

Saving Video on Mobile - Hide or Show Video while saving it?

Quick and short question. I'm building iOS Video Editor app. Within the Video Edit Screen I'm placing a "Save button" so the user can press Save quickly. Do you think: 1) I should place the "...
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2 answers
64 views

Minimum image size for scanning/recognizing faces in a list?

Is there a standard minimum size for pictures of faces to be scannable/recognizable in a list? Scanning a contact list, for example.
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1 vote
1 answer
113 views

User testing of multi dimensional information architecture

i'm working on a project where I have to test an information architecture. This kind of IA is multidimensional. So you can access to the same content through several path. Each content is tagged with ...
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1 vote
1 answer
47 views

Search: Same Phrase. Many Alternative meanings [closed]

Is there a way/tool/ search engine that would allow me to search for multiple variations of the same phrase at the same time? For example, I want to search for "revealing his true belief". But I also ...
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5 votes
2 answers
113 views

What are the good practices of maintaining feedback from customer support?

In our company we have customer support who deal a lot with users, onboarding, talking, following up and etc. They have a lot of different feedback and insights directly from the users. What methods ...
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2 votes
2 answers
51 views

Minimum viable User Testing lab set up

My need is to set up a User Testing facility, which allows observers to watch the session. I do not want people to hover around the user, who then feels like a lab rat. My constraint is that I cannot ...
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0 votes
4 answers
899 views

Customer journey map: How to test with customers?

I am currently mapping the customer journey for the company I work for. We have visualized the journey based on internal knowledge and experience with our customers. Now I would like to test what we'...
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8 votes
4 answers
280 views

Designing for users without meeting them

So recently I started my internship and the first thing I was told is that I probably won't meet with users (HR managers) nor do I get their feedback at least in the early stages of the design. I am ...
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1 vote
2 answers
194 views

Users' attention to minimized video

We do know autoplaying videos is bad. When users arrive at a webpage, they don’t appreciate being surprised by video or audio content that begins playing without their consent. Video, and the ...
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2 answers
65 views

Best way to ask a question about how users got to the webpage?

This would be in the form on a short online survey where users will see it pop up some time after they land on the page. I want to know the exact traffic source from which a user lands on a specific ...
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0 votes
3 answers
104 views

Quantitative testing on other peoples websites

I want to test other peoples sites, but I want to collect quantitative data, as opposed to qualitative data. For example, I'd like to test the time it takes a user to navigate to a product page once ...
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1 vote
1 answer
47 views

Researchers: How do you deal with Research Insights as you scale?

I am lucky enough to have enough research coming in at my company that I am beginning to have a hard time organizing my research insights. I am evaluating some options that allow me to organize ...
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1 vote
4 answers
2k views

How to clearly distinguish a login page from a register page?

I recently conducted a series of user experience evaluation sessions for a prototype application that had been developed with the goal of capturing user experience bottlenecks and other issues. Each ...
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0 votes
2 answers
97 views

Reaching out to customers who don't want your product

This may seem like an obvious question, but how can you reach out to customers who don't want to use your product so you can speak with them and learn more about why. They may have been on the site ...
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0 votes
1 answer
89 views

User Test with Task Scenarios That Have Unachievable Goals?

I intend to do quantitative user tests of an existing tool and compare its usability performance to a new design that I'd propose. Let's say after doing user research I come up with task scenarios (...
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0 votes
3 answers
761 views

User stories and goals — do we categories them?

I've created a set of user stories. I have been asked to categorise them for the sprint e.g. header, footer, shop page etc. However, it feels a little forced rather I have created user stories based ...
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3 votes
1 answer
486 views

How to do brand perception research?

As a user researcher I know how to conduct studies around usability, design, feelings, needs, pains and other topics regarding a specific product. What I am struggling with is transferring this ...
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1 vote
2 answers
77 views

User research for vast database product releated to IOT

I was asked to work on UI and UX part of an existing IOT web-based application which is related to the database. It is a very vast product and I can't try and test this product due to some ...
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3 votes
2 answers
186 views

Age restriction on teams?

My platform is a free online tool for sports clubs to administrate their organizations. I am currently struggling with some age restriction basics for teams and I would appreciate your input and help! ...
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2 votes
2 answers
80 views

How do you work with stakeholders to prioritize ongoing enhancements? [closed]

I have several clients with sites and platforms that have fallen into disrepair over the months and years due to a lack of ongoing enhancements, improvements, and iteration generally. I'm looking for ...
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1 vote
2 answers
368 views

What does a federated or federation sign on mean for the UI?

A product manager recently explained that we want to start looking into a federated sign in to work more nicely with our partners. He suggested a two-step sign in approach (like google accounts) where ...
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1 vote
3 answers
188 views

Creative Ways to Deliver Usability Findings

I'm working on a series of usability test sessions to gain both qualitative and quantitative data. Normally, we would produce reports to outline the findings and recommendations, but since it's a big ...
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3 votes
2 answers
261 views

Developing Personas

General question about developing personas. I work for an organization that provides 6 core services to customers/users. I want to introduce UX research practices to my organization, and want to ...
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3 votes
1 answer
128 views

How does choice blindness affect UX research? [closed]

Recently came across this Ted talk about a phenomenon called choice blindness. from the link: Experimental psychologist Petter Johansson researches choice blindness -- a phenomenon where we convince ...
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6 votes
3 answers
333 views

They like it! Now prove they wouldn't have liked this other thing

I have done extensive research (1:1 interviews, concept testing, and validation) that shows employees like to be paid based on X, Y and Z variables. Now leadership wants to know for certain that ...
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1 vote
4 answers
345 views

How can I get to know my Users? [closed]

More often than not, the person using an application is represented by an icon that’s profoundly vague – monotone and devoid of any expression. This icon could not be further from the truth. The User ...
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2 votes
2 answers
185 views

How many notifications should be saved?

In the design for an app with a basic user/post/subscribe system how many notifications should be kept before deleting old ones? Or should they all be kept? (Note I'm referring to an in-app ...
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