Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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268 views

UX Best Practices for Web Controls

I've searched for something like UX Best Practices for using Web Controls. I thought Google, Apple or Microsoft would have something like that but I can't seem to find anything on it. No studies ...
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2answers
293 views

What is best practice for a search feature in an application for police investigators?

The options are: A) to keep the search field minimalist and expect users to browse through a fairly high number of results. B) to add "advanced search" features that are going to make the query ...
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1answer
161 views

Are there any usability evaluations of Scrollytelling article formats ?

I've been seeing a trend in the online news and data visualization world of presenting information paired with some sort of data that changes dynamically as you scroll down. Here is an example from ...
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1answer
77 views

Explaining user research process better?

Wondering if anyone has any frameworks or ideas on how to explain your usability analysis and then research plan development process better. I'm noticing I'm very bad at this. I go to the usual doing ...
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2answers
243 views

Multiple selections field for touchscreen device

i'm trying to find an intuitive way to display a multiple products selector. The user has the possibility to select multiple product in the following screenshot. The problem is that most of the ...
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1answer
522 views

What is first, a customer journey map, personas creation or user cases?

I am in the beggining of a new app, and I would like to know the order of the tasks: after the questions to the users and stakeholders, what is the order? a customer journey map, personas creation or ...
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1answer
64 views

Looking for Research on Loss Aversion

We're dealing with an ongoing research process and finding some noticeable pain points, specifically related to loss aversion (this is for a risk investments app). After lots of brainstorming, we're ...
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3answers
241 views

0 in count field for number of rows to display per page in a table view

I have a count field in my page whose screenshot is attached. When I enter 0 it lists all the records and doesn't show the 0 in the count field. What is the standard way or user satisfactory way to ...
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2answers
80 views

Should designers focus on the users they want or the ones they already have?

Beyond the general UX rules, what is the best for a company/ a product, to focus on the existing type of users or on the users they target?
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2answers
2k views

Card sorting with user who have never seen your product before

Context I've invited potential users to come in and look at our portal. These people only know what we do, but have never seen the UI of our portal. We will tell them about what we do and after that ...
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2answers
199 views

Best order of user research

Context I'm planning on doing user testing and research to help improve the UI and UX of our portal/website.There are a lot tools to help improve your product. Think of tools like card sorting, user ...
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3answers
154 views

Research for existing websites [closed]

I am new to the UX research field and I'm looking for insight on how to conduct research on products that already exist, (in this case, websites). My boss is asking me to find out very specific ...
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1answer
246 views

Is it possible to create proto-personas just with quantitative research?

I have been asked by one of my client that use our current surveys and google analytics and create Proto-Personas for our Website. The website is quite complex. They don't want to spend any money ...
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3answers
759 views

Do PWAs (progressive web apps) have experience advantages over Native apps? [closed]

Given the hype over PWAs, are there real advantages compared to native apps? How does this as a single platform change the experience?
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2answers
257 views

Contextual Observation & Best UX methods to adopt - Practical approach

Contextual observation is done at the user environment and i am aware of it. But in the banking sector, the users profile would be general public. what is the screening methods and who is this been ...
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1answer
111 views

How many users will I lose with iOS permission prompts?

Let's say I have an app, and I need to request a permission from the user to use the main use case of the app. This permission request happens the first time that the user opens the app. Scenario A: ...
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2answers
95 views

Should product filter be disabled if it only works for one checkbox at a time?

My company is about to launch a new version of the product website but the filter system is not quite functional. The problem is that users only can check one filter item at a time to sort products. ...
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2answers
172 views

How can I make a good user experience if all users are different?

As a front-end developer with big interest in UX Design ... I've read many articles and good books about UX. I'm confused about something that appears to be a major part of UX philosophy: You ...
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1answer
589 views

UX Gamification: Achievements, Medals, Badges, or Trophies?

I am a developer in an upcoming Social Media App project, and within my application, I have incorporated a points and reward system to increase user retention and engagement. I'm stuck between these ...
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1answer
67 views

What could be possible ways to make users renew their plan on mobile app

We have an application where users have to subscribe to health plans for 3,6,or 12 months. Once the subscription is about to expire we need to send, remind and prompt users to renew their subscription....
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1answer
55 views

Functional screening (Technology Acceptance Model)

So I have been introduced into a project with the product basically already developed. However, I am to do a functional screening survey on the product to a user pilot testing group. What does a ...
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3answers
457 views

How to display research findings in portfolio [duplicate]

I am a bit confused about how to display qualitative research findings in a UX research portfolio. I know that people spend like a minute on each project and I don't know how to quickly give them a ...
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2answers
89 views

Learn about your users

Our users use the app in a very private and natural context that is not really reproducible in a lab. What is the best way to learn about our users and how they use our app? Invite them for interviews?...
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1answer
221 views

How to design a website with zero user data?

Whenever I think of this condition, I get confused. If my business is dependent user data, then how should I think of the design from scratch? What should I do to collect data from users or encourage ...
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1answer
76 views

Comparative Study on Retention Rate

Our competitor has a very similar App with almost identical features and use cases. We know that he has better retention rates. What is the best way to find out why? One idea I have is to find users ...
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1answer
126 views

How do you diagnose low retention?

A client of mine recently reported that they're not satisfied with the retention rate on their web application ( intended to help lawyers with the administration of their firms). This stemmed from ...
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1answer
80 views

In mobile UX, which is better more taps but doesn't require thinking or lesser taps but requires a little bit of familiarization? [closed]

In mobile UX which is better: (a) one that requires more taps but has fewer options to consider at each level or, (b) a UX that is broken into more categories but requires fewer taps to get to the ...
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0answers
43 views

What is the best way to conduct English word-recall exercises with people who have just been exposed to English via GUI elements?

I'm working on an App for Indian languages and the users in context have heard English very little. Only for things like 'Tables', 'Order', etc. I wanted to understand what's a good way to conduct ...
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2answers
755 views

Creating personas with different roles

I am currently working on a project where I have to design the administration panel of a new application. I have some questions about creating personas in that project. I read often about not ...
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1answer
208 views

Design Process and Techniques

I have come across this scenario and I am interested to learn from the UX professionals here about the proper technique and process: You are hired by a University to investigate issues with their ...
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4answers
312 views

How to find the best price a consumer can pay for a product? [closed]

Customer will always want most the of the features in the least possible price - for any product/service. Any research technique you recommend?
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2answers
242 views

How can I showcase my user research in an UX portfolio?

I'm a beginning in a UX field and currently building up my portfolio. In portfolio projects how do I include the research element of the UX process when I have no money to spend on formal UX research? ...
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2answers
150 views

How to make user fill form, but not call? my goal is user filling out forms [closed]

As my users' goal is filling out forms. What are the things to keep in mind about UX or design influencing, so that users are keen to fill forms rather than calling.
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2answers
331 views

How do you mitigate internal/external validity issues resulting from user assignment difficulties associated with online A/B testing?

It's reasonably safe to say that it's not possible to track a website's users accurately. You can't track users accurately with cookies, because cookies are frequently cleared; you can't be confident ...
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1answer
168 views

Best interface or method to show hierarchy

I've been working a system which has categories and sub categories. Now, I have found three optimal way to achieve this Using tags - Ex: StackExchange (single domain site) Pros: Highly organized ...
5
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3answers
1k views

Hamburger menu and bottom tab menu in the same app

Hello please let me know if this is the wrong place to post this thread. I just had a heated argument with the owner/project manager of a music web app project we are working on. Being the UI/UX ...
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1answer
955 views

How to do UX research whiteboard challenge during an interview? [closed]

I'm going to a final round of interview for a UX Researcher position. An important part of the onsite interview is a research challenge: given a specific topic, write a research proposal, and do a ...
2
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3answers
179 views

How to perform user interviews for a new product when there are IP restrictions

On my current workplace, we are starting a new project but since the company has strict Intelectual Property policies, we have restrictions about how to approach the market so we don't provide hints ...
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1answer
62 views

How do you get user insights in an industry where privacy is critical?

Hey guys I need some of your thoughts here. How do you get user insights in an industry where privacy is critical? I work in an online casino and most of the times user access is very hard due to ...
4
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2answers
411 views

Replacing contact form with chatbot

I'm redesigning the user experience in a portal for a IT company. I'd like to know if anyone has done a study on pro & cons to replace the contact form page with a chatbot, or more general if ...
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3answers
90 views

Optimal placement for checkmark on mobile [closed]

When selecting multiple items for example on Android Google Photos the checkmark is placed on the top left corner but on iOS Photos the checkmark is placed on the bottom right corner. What do you ...
0
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1answer
55 views

What software do you use for drawing diagrams? [duplicate]

what type of software do you use for drawing diagrams (user flows) in a faster manner? I tried draw.io as an online tool because I wanted defined shapes in order to make the flow faster. I do not want ...
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1answer
41 views

Sorting of same category listings

I am not really sure if this is the correct place to ask this question, but please feel free to move it around or close it if its off topic. Said that, my question is: On a website that has ...
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3answers
266 views

How do you interview users about sensitive topics?

I'm planning a round of user interviews. However, my client's working on a product for helping people identify and handle various legal issues, so I'm concerned that interviewing people about this ...
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1answer
51 views

Should I recommend user interviews to a client or change course?

I'll get on with an explanation of my situation, but this really boils down to the following: What research methods / other approach would you recommend, given my situation? How does my proposed ...
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7answers
6k views

Should external link open in same tab or new tab? [duplicate]

What is best case scenario for external link to open in new tab or same tab? and Why? When do we use external link? Is it when the data is linking to some external page other than your existing page.
3
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2answers
99 views

Why do apps (Musical.ly, Instagram, etc…) use press-and-hold for video?

I'm really trying to understand it because a simple tap to start and tap to end works as well, but I don't have to focus on holding it down.
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3answers
337 views

Search bar positioning across dashboard?

download bmml source – Wireframes created with Balsamiq Mockups I have global search on top and there is local search i.e local to that page. So, what is the good practice to place local search?...
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3answers
148 views

Does stereotype thinking affect the application design?

I am wondering how does stereotype thinking affect the way we design for users. Will user experience designer/researcher be able to empathize with user if he/she suffers from unconscious bias.
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3answers
210 views

Handling JAVA developers

I am about to start a long project where the end-goal is to overhaul the UX of a very niche product: Public Key Infrastructure (PKI). The first part of the project is a 4 week long pre-study, research ...

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