Questions tagged [user-research]
Comprises multiple methods for gaining insight into user needs and behaviours from real end users.
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UX process for various products in different development phases
There are a lot of phases to go through in UX and UI design process. In research phase, there are various research methods available and many steps to take to achieve a meaningful result.
I would ...
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What navigation label would you give these list items?
I read on here recently that a navigation label is a promise to the user that what they are about to click on is appropriately represented next. I love this. However, I am struggling to correctly ...
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160
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Input a lot of data with select vs checkbox
I want to input some sets of data. Let's say it's like an assignment for a member on a team in some task. I want to apply several members in the task but how is the best experience to input these ...
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136
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Slowing down internet connection to better understand UX on slower connections? [closed]
I would like to better understand the UX on slower connections.
Is there a set of tools or instructions on how to achieve this on Mac/Windows?
FYI, my software isn't a website or app, it's desktop ...
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290
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Usability testing old and new design at the same time?
One of our designers has redesigned a page of ours using insights from another piece of research we did months ago.
I want to test old design and new design at the same time to evaluate if the ...
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How might competitive analysis help enrich User Personas in UX research?
I can't find any reasons to support the use of Competitive Analysis in building an efficient persona. User Persona essentially talks about different profiles of user and their goal, frustrations, ...
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Is there an unbiased way to collect feedback on a product idea in a user survey?
I’m working with a stakeholder on a potential major pivot to a product, which gets used both inside and outside our organization. The stakeholder wants to directly ask a question like this in a ...
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Where/How do I gather data for this portfolio project...?
I'm sure I'll be called, as a UX designer, to give a total-usability-makeover to a website or two. Wanting to include in my portfolio a demonstration of my preparedness for this, I simply Googled "...
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What is the best way to communicate to a user that a pricing package is no longer available?
We currently offer 4 pricing packages, but will no longer be offering one of them.
What is the best way to communicate this to users, particularly the ones who were on that (deprecated) plan and are ...
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155
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UX Benchmarking: How much detail should be collected from a user within an enterprise product?
There's a lot of value collecting benchmark data about a user's experience over time. The problem that we are running into is how much information should we ask from our user to help us make informed ...
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Shadowing vs contextual inquiries
What would you say is the difference between shadowing and contextual inquiries?
During my education contextual inquiry was solidly the term that I would hear but in professional life I increasingly ...
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UX research for B2B2C [closed]
I'm a new lone product designer in a tech start-up that's a B2B2C which does not seem to have a process in place to recruit users.
Any advice on how to recruit to end users?
Also, how often should ...
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377
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The best ux alternative in designing variant of a product on dashboard
I was wondering what would be the best way to display variant when a user clicks on "Add Variant". I already designed two alternatives: display it in ascending order or descending order. I have tested ...
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Summative user tests that allows you to compare against competitors?
I want to understand when it would be appropriate to conduct summative users tests with the focus on evaluating the performance of our product against our competitors?
We have a finished live product ...
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310
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Mobile website user behaviour - drop off
I'm trying to understand why users don't purchase products on mobile websites, but rather surf on the mobile web then drop off and only purchase on a desktop website.
I know that I need to speak to ...
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352
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How to practice user centered design with no / limited access to users?
We have an interesting project which is a prototype for a hypothetical domain specific userbase which does not currently exist.
I'd like to use good design practices and wish to adapt our existing ...
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Recruiting from a specialized pool
We're trying to create a database of users that we can contact for our future UX needs. But the pool is small and specialized (doctors). Can you offer any advice for how to encourage sign-up from a ...
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Kano Model and Faster Horses
I should probably mention one thing before I start: When judging if a solution is "right", I rather believe in seeing people's actual behaviour than asking them about it.
Now let's move on to the ...
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User testing navigation with one or two groups
We want to test a set of five users to compare usability between our existing application navigation and our proposed next generation navigation. During the course of planning how we will do our ...
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181
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How to test which CTAs prompt users to take specific actions
I'm experimenting with different messages/Calls-to-Action in our product to see which specific CTAs are most successful at prompting our users to take specific actions we want them to take.
Besides ...
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How can I do user research with a database of 100,000 users? [closed]
How could I start doing user research with such a large database?
The techniques that I want to occupy are:
Focus Group
Interviews
Contextual Immersion
My doubt is how to start working with a ...
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3
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144
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Hiring overseas UX profesional to aid our product design process
For example, you have a product that has been run in a specific country then your CEO wants you to expand the market to another country with a different culture and language. Do you think it's wise to ...
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Keep Data Pure During On-site User Observation
I am going to be running small on-site user observations for UX research for a mobile application that uses voice.
I have never conducted a user observation session, I've read a lot of articles on ...
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Reports/research about legalese texts
I'm looking for any reports or user researches done related to legalese text in software. Apart from curiosity I'm mostly trying to find efficient methods for showing EULA (minimizing confusion for ...
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researching search behaviour
I'm going to be carrying out research into how to rebuild a search engine from scratch for a large University data base. Existing search is slow and cumbersome.
I'll be researching user needs that ...
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Inferences you can make about users leveraging footer navigation vs main nav?
I am using FullStory to study some user behavior on some client sites and have noticed a trend in a few client sites where users will opt to use the links in the footer navigation over the main menu.
...
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260
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How does the 27 character wide search box recommended length apply to Asian languages and Russian?
I work for a multinational company. We have a global site, and individual country sites. I am trying to set a width for the search box that will accommodate all of our sites and languages. We've got ...
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78
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Tone of Voice when speaking to audience [closed]
Working on a new homepage for my site and my primary audience is developers.
In my title I was planning on using something like...
Helping </developers> achieve their potential
The markup ...
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93
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Making up user audience?
I understand that, for someone who’s just starting to put together a portfolio without any “real” projects under his belt, made up projects and scenarios are acceptable pieces of work to include. ...
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199
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Eye Tracking on the cheap [closed]
Looking to give eye tracking a shot, to learn the order in which the content is viewed on a desktop page or a phone, as the user goes through a click-through prototype.
Unless there's a better way, I'...
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What are the best ways on a sub-500 budget to test for mobile accessibility?
I am familiar with website accessibility at least in terms of WCAG 2.0, Section 508, etc. But I am currently designing a mobile app (cross-platform using React Native tools) and there does not seem to ...
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385
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User Research: Checkout redesign
I work at a retail company and am about to start a redesign project - I'll be looking at checkout process.
I don't have any personas in place and the company doesn't have the money to invest on this. ...
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207
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How to identify patterns from users survey comments
I have conducted an online survey where 1500 users participated. They have their opinions and comments about particular problems. I am trying to consolidate all their opinions & pulling out ...
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84
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New Features and minimum amount of users
Sometimes it happens that product owner says that he wants a new feature to be added to our information system and he wants it because our users want it. But the real situation is that 1 or maybe 2 ...
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Are icons in business software helpful?
My team and I are working on a re-design for an internal software that people within our customer service use to track shipments in real-time.
I am thinking about a way to efficiently show different ...
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154
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How can I survey the customers of my clients?
We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
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195
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How to handle large filter options
I'm working on a gaming website project where users go through large amounts of data and search results. on a search page users can filter through historical platforms.
The problem is that there are ...
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Studies on item selection behaviour? [closed]
I was wondering if there have been studies on the best practices for the behaviour of a card on selection. I'm in a disagreement with my frontend colleagues that on selection, a card should disappear ...
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346
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User stories—how do I validate them with actual research?
My PM has a list of user stories. We want to find out if they're "true"—basically, if these user stories have evidence to support them, or not.
We're already pulling usage data. I'm also going to ...
2
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1
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697
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How to design simulation of a user interface for UX/UI evaluation? [closed]
I want to design to a simulation of a User Interface for usability testing, e.g. the User Interface of the Car showing speed, rpm, and other indications. I may want to stop the simulation after a set ...
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What is the role of a test user that you invited to test your app and how do you handle communication with them?
We have a bit of a quarrel in our team around this topic. Here is what happened without going into much detail:
We are developing a new social network and are in the alpha stage right now. To test ...
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298
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What are some advanced techniques of UX Competitor Analysis?
What are some advanced techniques of UX Competitor Analysis and what is the number of competitors that must be analyzed to have relevant results and get enough data to create a solid product? Also, ...
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How to best group interview subjects into “roles” for persona creation?
I’m a designer at a health tech start-up, and I’m currently working on a project to design a Telehealth platform to educate pre-op orthopedic patients, so that they don’t have to attend the requisite ...
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What to do when you disagree with UI designer?
I have a little question, I am a full UX Designer, I don't do UI in my company.
However, I have a regular problem when I am making user interviews then wireframes. The UI designers of my company said "...
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Correct pattern to select while able to search
Situation: We have a list of items, which can be multi-selected. However, we can also have a search field which allows us to filter the list.
Problem: Let's say I have a huge list of items. I ...
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Can we display Cost, Clicks and Impression all together in a 2-D graph? [closed]
I feel cost is a different metric than clicks and impressions. How do I show this for multiple channels say fb, instagram, youtube etc all together? Please help.
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Best practice when doing user research with surveys?
Could you suggest best practice when doing user reasearch with surveys with open questions?
Context a web page has (unexpectedly) a lot of visitors we know nothing about. This page is not listed in ...
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177
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Formative Usability Testing - Script
I'm running my first real usability test.
I am doing this for an internal, enterprise application that will eventually be offered as a SasS.
I've recruited a small user group which literally account ...
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What questions to ask in user interview to create better empathy map?
After an exhausted research in the topic of Empathy Map, I understand the critical parts of the most famous maps like 4 quadrants, and Xplaner(gamestorming book) v 1.0 and 2.0 types.
They are met on ...
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Asking for demographic and screening question at the end of the survey - benefits outweigh risks?
I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
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