Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

Filter by
Sorted by
Tagged with
0 votes
1 answer
118 views

UX process for various products in different development phases

There are a lot of phases to go through in UX and UI design process. In research phase, there are various research methods available and many steps to take to achieve a meaningful result. I would ...
user avatar
  • 113
0 votes
2 answers
114 views

What navigation label would you give these list items?

I read on here recently that a navigation label is a promise to the user that what they are about to click on is appropriately represented next. I love this. However, I am struggling to correctly ...
user avatar
  • 494
1 vote
1 answer
160 views

Input a lot of data with select vs checkbox

I want to input some sets of data. Let's say it's like an assignment for a member on a team in some task. I want to apply several members in the task but how is the best experience to input these ...
user avatar
2 votes
1 answer
136 views

Slowing down internet connection to better understand UX on slower connections? [closed]

I would like to better understand the UX on slower connections. Is there a set of tools or instructions on how to achieve this on Mac/Windows? FYI, my software isn't a website or app, it's desktop ...
user avatar
  • 291
0 votes
4 answers
290 views

Usability testing old and new design at the same time?

One of our designers has redesigned a page of ours using insights from another piece of research we did months ago. I want to test old design and new design at the same time to evaluate if the ...
user avatar
  • 13
1 vote
2 answers
183 views

How might competitive analysis help enrich User Personas in UX research?

I can't find any reasons to support the use of Competitive Analysis in building an efficient persona. User Persona essentially talks about different profiles of user and their goal, frustrations, ...
user avatar
2 votes
5 answers
217 views

Is there an unbiased way to collect feedback on a product idea in a user survey?

I’m working with a stakeholder on a potential major pivot to a product, which gets used both inside and outside our organization. The stakeholder wants to directly ask a question like this in a ...
user avatar
  • 1,298
1 vote
1 answer
103 views

Where/How do I gather data for this portfolio project...?

I'm sure I'll be called, as a UX designer, to give a total-usability-makeover to a website or two. Wanting to include in my portfolio a demonstration of my preparedness for this, I simply Googled "...
user avatar
0 votes
1 answer
85 views

What is the best way to communicate to a user that a pricing package is no longer available?

We currently offer 4 pricing packages, but will no longer be offering one of them. What is the best way to communicate this to users, particularly the ones who were on that (deprecated) plan and are ...
user avatar
  • 1,080
1 vote
1 answer
155 views

UX Benchmarking: How much detail should be collected from a user within an enterprise product?

There's a lot of value collecting benchmark data about a user's experience over time. The problem that we are running into is how much information should we ask from our user to help us make informed ...
user avatar
1 vote
1 answer
408 views

Shadowing vs contextual inquiries

What would you say is the difference between shadowing and contextual inquiries? During my education contextual inquiry was solidly the term that I would hear but in professional life I increasingly ...
user avatar
3 votes
2 answers
305 views

UX research for B2B2C [closed]

I'm a new lone product designer in a tech start-up that's a B2B2C which does not seem to have a process in place to recruit users. Any advice on how to recruit to end users? Also, how often should ...
user avatar
  • 31
1 vote
2 answers
377 views

The best ux alternative in designing variant of a product on dashboard

I was wondering what would be the best way to display variant when a user clicks on "Add Variant". I already designed two alternatives: display it in ascending order or descending order. I have tested ...
user avatar
  • 352
1 vote
1 answer
42 views

Summative user tests that allows you to compare against competitors?

I want to understand when it would be appropriate to conduct summative users tests with the focus on evaluating the performance of our product against our competitors? We have a finished live product ...
user avatar
1 vote
2 answers
310 views

Mobile website user behaviour - drop off

I'm trying to understand why users don't purchase products on mobile websites, but rather surf on the mobile web then drop off and only purchase on a desktop website. I know that I need to speak to ...
user avatar
2 votes
2 answers
352 views

How to practice user centered design with no / limited access to users?

We have an interesting project which is a prototype for a hypothetical domain specific userbase which does not currently exist. I'd like to use good design practices and wish to adapt our existing ...
user avatar
1 vote
3 answers
81 views

Recruiting from a specialized pool

We're trying to create a database of users that we can contact for our future UX needs. But the pool is small and specialized (doctors). Can you offer any advice for how to encourage sign-up from a ...
user avatar
4 votes
2 answers
120 views

Kano Model and Faster Horses

I should probably mention one thing before I start: When judging if a solution is "right", I rather believe in seeing people's actual behaviour than asking them about it. Now let's move on to the ...
user avatar
  • 43
1 vote
1 answer
48 views

User testing navigation with one or two groups

We want to test a set of five users to compare usability between our existing application navigation and our proposed next generation navigation. During the course of planning how we will do our ...
user avatar
0 votes
1 answer
181 views

How to test which CTAs prompt users to take specific actions

I'm experimenting with different messages/Calls-to-Action in our product to see which specific CTAs are most successful at prompting our users to take specific actions we want them to take. Besides ...
user avatar
-1 votes
1 answer
163 views

How can I do user research with a database of 100,000 users? [closed]

How could I start doing user research with such a large database? The techniques that I want to occupy are: Focus Group Interviews Contextual Immersion My doubt is how to start working with a ...
user avatar
2 votes
3 answers
144 views

Hiring overseas UX profesional to aid our product design process

For example, you have a product that has been run in a specific country then your CEO wants you to expand the market to another country with a different culture and language. Do you think it's wise to ...
user avatar
  • 67
0 votes
2 answers
74 views

Keep Data Pure During On-site User Observation

I am going to be running small on-site user observations for UX research for a mobile application that uses voice. I have never conducted a user observation session, I've read a lot of articles on ...
user avatar
1 vote
1 answer
36 views

Reports/research about legalese texts

I'm looking for any reports or user researches done related to legalese text in software. Apart from curiosity I'm mostly trying to find efficient methods for showing EULA (minimizing confusion for ...
user avatar
  • 73
0 votes
1 answer
56 views

researching search behaviour

I'm going to be carrying out research into how to rebuild a search engine from scratch for a large University data base. Existing search is slow and cumbersome. I'll be researching user needs that ...
user avatar
  • 8,190
1 vote
2 answers
61 views

Inferences you can make about users leveraging footer navigation vs main nav?

I am using FullStory to study some user behavior on some client sites and have noticed a trend in a few client sites where users will opt to use the links in the footer navigation over the main menu. ...
user avatar
  • 63
6 votes
1 answer
260 views

How does the 27 character wide search box recommended length apply to Asian languages and Russian?

I work for a multinational company. We have a global site, and individual country sites. I am trying to set a width for the search box that will accommodate all of our sites and languages. We've got ...
user avatar
0 votes
1 answer
78 views

Tone of Voice when speaking to audience [closed]

Working on a new homepage for my site and my primary audience is developers. In my title I was planning on using something like... Helping </developers> achieve their potential The markup ...
user avatar
  • 101
-1 votes
2 answers
93 views

Making up user audience?

I understand that, for someone who’s just starting to put together a portfolio without any “real” projects under his belt, made up projects and scenarios are acceptable pieces of work to include. ...
user avatar
-5 votes
1 answer
199 views

Eye Tracking on the cheap [closed]

Looking to give eye tracking a shot, to learn the order in which the content is viewed on a desktop page or a phone, as the user goes through a click-through prototype. Unless there's a better way, I'...
user avatar
0 votes
2 answers
128 views

What are the best ways on a sub-500 budget to test for mobile accessibility?

I am familiar with website accessibility at least in terms of WCAG 2.0, Section 508, etc. But I am currently designing a mobile app (cross-platform using React Native tools) and there does not seem to ...
user avatar
4 votes
7 answers
385 views

User Research: Checkout redesign

I work at a retail company and am about to start a redesign project - I'll be looking at checkout process. I don't have any personas in place and the company doesn't have the money to invest on this. ...
user avatar
  • 61
2 votes
2 answers
207 views

How to identify patterns from users survey comments

I have conducted an online survey where 1500 users participated. They have their opinions and comments about particular problems. I am trying to consolidate all their opinions & pulling out ...
user avatar
3 votes
2 answers
84 views

New Features and minimum amount of users

Sometimes it happens that product owner says that he wants a new feature to be added to our information system and he wants it because our users want it. But the real situation is that 1 or maybe 2 ...
user avatar
  • 153
2 votes
4 answers
272 views

Are icons in business software helpful?

My team and I are working on a re-design for an internal software that people within our customer service use to track shipments in real-time. I am thinking about a way to efficiently show different ...
user avatar
1 vote
3 answers
154 views

How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
user avatar
1 vote
1 answer
195 views

How to handle large filter options

I'm working on a gaming website project where users go through large amounts of data and search results. on a search page users can filter through historical platforms. The problem is that there are ...
user avatar
  • 11
0 votes
1 answer
63 views

Studies on item selection behaviour? [closed]

I was wondering if there have been studies on the best practices for the behaviour of a card on selection. I'm in a disagreement with my frontend colleagues that on selection, a card should disappear ...
user avatar
2 votes
3 answers
346 views

User stories—how do I validate them with actual research?

My PM has a list of user stories. We want to find out if they're "true"—basically, if these user stories have evidence to support them, or not. We're already pulling usage data. I'm also going to ...
user avatar
2 votes
1 answer
697 views

How to design simulation of a user interface for UX/UI evaluation? [closed]

I want to design to a simulation of a User Interface for usability testing, e.g. the User Interface of the Car showing speed, rpm, and other indications. I may want to stop the simulation after a set ...
user avatar
  • 21
3 votes
4 answers
159 views

What is the role of a test user that you invited to test your app and how do you handle communication with them?

We have a bit of a quarrel in our team around this topic. Here is what happened without going into much detail: We are developing a new social network and are in the alpha stage right now. To test ...
user avatar
  • 131
3 votes
3 answers
298 views

What are some advanced techniques of UX Competitor Analysis?

What are some advanced techniques of UX Competitor Analysis and what is the number of competitors that must be analyzed to have relevant results and get enough data to create a solid product? Also, ...
user avatar
2 votes
4 answers
171 views

How to best group interview subjects into “roles” for persona creation?

I’m a designer at a health tech start-up, and I’m currently working on a project to design a Telehealth platform to educate pre-op orthopedic patients, so that they don’t have to attend the requisite ...
user avatar
  • 533
1 vote
2 answers
375 views

What to do when you disagree with UI designer?

I have a little question, I am a full UX Designer, I don't do UI in my company. However, I have a regular problem when I am making user interviews then wireframes. The UI designers of my company said "...
user avatar
  • 11
3 votes
1 answer
75 views

Correct pattern to select while able to search

Situation: We have a list of items, which can be multi-selected. However, we can also have a search field which allows us to filter the list. Problem: Let's say I have a huge list of items. I ...
user avatar
0 votes
1 answer
68 views

Can we display Cost, Clicks and Impression all together in a 2-D graph? [closed]

I feel cost is a different metric than clicks and impressions. How do I show this for multiple channels say fb, instagram, youtube etc all together? Please help.
user avatar
  • 1
-2 votes
1 answer
206 views

Best practice when doing user research with surveys?

Could you suggest best practice when doing user reasearch with surveys with open questions? Context a web page has (unexpectedly) a lot of visitors we know nothing about. This page is not listed in ...
user avatar
2 votes
2 answers
177 views

Formative Usability Testing - Script

I'm running my first real usability test. I am doing this for an internal, enterprise application that will eventually be offered as a SasS. I've recruited a small user group which literally account ...
user avatar
  • 1,169
0 votes
1 answer
3k views

What questions to ask in user interview to create better empathy map?

After an exhausted research in the topic of Empathy Map, I understand the critical parts of the most famous maps like 4 quadrants, and Xplaner(gamestorming book) v 1.0 and 2.0 types. They are met on ...
user avatar
0 votes
1 answer
212 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
user avatar
  • 25.5k

1 2 3
4
5
17