Questions tagged [user-research]
Comprises multiple methods for gaining insight into user needs and behaviours from real end users.
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Does Usability Tests and Product Experience Maps go Under Discovery or Define Stage?
I'm creating education materials for my company on UX to help better educate the team and secure more funding for UX at the company. But as I was reading how we define stages of UX I came across what ...
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Surveys - asking users to select which persona they identify with?
We're writing a survey and one of the questions asks the user to select an option "which they most identify with." This question is basically asking the user to select which of our personas ...
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What are the risks of doing only in-depth interviews and surveys for user research?
I work at a very small, very scrappy software company as the only UX Researcher. There is such a huge need for information and a very fast pace of product development, so the easiest thing to do is ...
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What research methods do you use when the budget is very small?
What research methods do you use when the budget is very small? Do you rely solely on online surveys due to the budget constraints or is there a better way?
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What are some authentic resources to find research papers on Healthcare UX?
I'm working on the digital ecosystem of Healthcare applications. Because of Covid-19 we are unable to reach out to actual users for primary research. So, it would be really helpful if someone can ...
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Should users have to press enter when using a search filter?
I'm working on a photo app that lets a user search through their photos. It currently has these filter types - category, date range, and favorites. A user can pick one or all of these filter types.
...
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what are good questions for a survey for a dashboard design? [closed]
I am a designer, working on a web application, a tool that will be used by multiple users, in collaboration, to create presentations. These users will create presentations for their clients.
I now ...
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Interviews aimed for a website redesign
When conducting user interviews for a existing website redesign, do you ask them questions regarding their pain points of using the current site or do ask questions regarding the sector itself? So for ...
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UI for multiple forms with several input fields needs to be designed? How do to make user not get lost filling the form? [closed]
I have long and multiple page forms. I have made them into sections by using accordions so that user has ease of identifying the sections and not get lost.
Is there any way to make the journey for ...
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Usability Test Facilitating and Synthesis - how long does it take you to do? [closed]
We completed 6 usability tests last week. The last test was completed at the end of day on Thursday and the meeting to present findings was scheduled for noon on Monday. I felt like this wasn't enough ...
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Any link to some usability study on dashboard menu?
I am working on designing dashboard screens for a directory of tiny house enthusiasts(the site will also have social features like making friends, following people etc.)
Here's a screen that I ...
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Generic User Experience baseline survey
Is anyone aware of a generic set of questions, which are suitable for establishing a baseline level of a users experience with a given product / system etc. to conduct a remote survey?
Totally ...
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How to decide what information should I place on the item card? [closed]
Imagine you have to design an app that will help users in ordering food from the restaurants. You make an order and go to "My orders" where you can see a list of your orders from different ...
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Value of the "Last Updated" field on a web page
These days many sites or pages on social media only have a very limited shelf life, in contrast to the standard corporate or organisation website that contains information that have a degree of ...
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Differences between UX processes for a new client and a redesign
I was asked a question recently about the differences in the UX process when starting with a new website from scratch, compared to the UX process of a redesign for an already existing website. I said ...
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Should default search behaviour be `this AND that`, or `this OR that`? [duplicate]
I have web application that shows lists of various data types ... employees, customers, inventory items, orders, and so on.
There's one simple search field for doing a "global" search (we may add a ...
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Dark Nav Background on Homepage and Invert on Subpages?
from a design or UI/UX perspective:
I have a homepage, the header is dark and so is the navigation bar. Background of the nav is a dark color; logo and text is white.
On sub pages, the Nav is ...
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How should I work in order to land a good internship or a good job in the big companies? [closed]
I want tips from experts and people working in this field already. I wish to continue my career in UI/UX and would like to know what steps to take in order to land an internship or even a job in a ...
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Solutions for user testing during WFH?
It's been really tough trying to do user-testing through Zoom. Really struggling. Do any of you have any suggestions? Have you been facing similar problems? Any hacks?
Thanks!
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Create UX Case study with Heuristic Evaluation but no user research
I have performed heuristic evaluation on a couple of websites and have them recorded on my notepad. I am re-designing the screens as per my findings from the heuristic evaluation.
Could you help me ...
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What's the best way to conduct moderated remote user testing for mobile apps
Given the recent covid-19 situation, my team has been limited to hosting our future user testing sessions completely remotely.
As the features we test are predominantly mobile based
this comes ...
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Is it ok to run usability tests with non-customers?
I'm a designer for a health tech startup that makes applications for orthopedic providers, and a recurring issue I have is extremely limited access to users for research and testing. Due in part to ...
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User testing, is it really necessary to do for each application in same domain
Just wanna start saying that hope everyone is safe and healthy. I have thought about user testing done for apps sharing the same domain to start the design improvement process. For example I have had ...
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Where is the best place to put notifications?
Our app currently has a Notification Center that can be accessed through an icon on the upper-right hand corner of the page.
I'm in the process of designing a Dashboard, which it and of itself will ...
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Usability testing: what can be the best questions to ask a user to understand if they prefer infinite scroll vs pagination?
For example, unsplash.com has an infinite scroll. Let's say we want to change it to pagination. What can be the best questions to ask a user for a usability test?
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Cutting down on no shows and drop outs
Recruiting for user research is by far the hardest part of the UX job.
Lately however I've been having a particular nightmare with this.
-Many participants sign up then I just never hear from them ...
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Who writes the user stories?
In agile design/development, who writes the user stories and what is the process? Should UX researchers do their research first in order to help define better user stories?
In my current project, we ...
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When do you choose quantitative research over qualitative research?
I want to know some of the discerning factors of a product that makes you choose quantitative over qualitative research and vise versa at any given time during a project.?
Please elaborate when and ...
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Good examples of contextualized/pre-conditioned user flows?
Let me explain the problem briefly: I'm working on user flows for a customer support system. The system is structured to have several (horizontal) modules, namely messaging, contracts policies, ...
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How to do transitions between the tasks in a qualitative user test?
my personal issue with the practice of user testing is I struggle a bit with the transitions between the tasks. Of course, I ask dynamically with base questions as a foundation but when the moment has ...
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Is it a no-go to restart a user test after few seconds?
would you say it is a no-go to restart a user test with a user after few seconds because you forgot to to tell him some essential information he need to know to solve the task? Because he already got ...
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Given Item VS Custom Amount
As a user I'm able to donate money in two different ways: by choosing the amount from the given items, OR in alterative, by typing my custom amount.
How would you better visualize these two options, ...
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How to approach usability testing for a portfolio project?
I'm transitioning into a UX/UI career from graphic design. Right now I'm working on an app redesign for my portfolio, and I don't know if usability testing is something I can afford to do. Some of my ...
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Where can I ask user-research interviews online?
I am creating a prototype for an imaginary mobile app for a UI-UX course I am taking and need to ask a few questions for user-research. The mobile app is called Class monitor for a tutorial institute ...
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UX Research on users that cannot share screen
Can anyone give me any suggestions on how I can conduct a user research study with a participant who is unable to share his screen or have have it recorded? He has informed me that his computer was ...
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Is payment instruction needed after checkout?
I work for charity app project and want to know about your opinion with checkout flow.
So this project's potential users are people with 20 - 40 y.o
Im curious what if i don't show payment ...
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Is there any research about input mask corrections?
I've found some researches about input masks in general but they all say just how to let user type text correctly. But I find it very frustrating when I need to correct an input (press backspace) and ...
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How to test USSD flows?
I'm working on some USSD (Unstructured Supplementary Service Data) flows that basically helps health workers in remote communities without internet access to collect basic data (height, age, weight) ...
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Including UX designers in user research / testing processes - considerations
I have been asked previously to participate as user testing processes (formal and informal) and in the screening process the fact that I am also a UX designer doesn't seem to have been an exclusion ...
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Evaluating a search engine
I work for a medical association, and we maintain a member website with its own search function (not Google).
The problem is our search is pretty lousy and pulls up a lot of results that may or may ...
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How do I treat an 'Incomplete' in a Usability study?
I conducted a usability test where a user is given a set of tasks and we score them based on task completion (completed with ease, completed with minor difficulty, completed with major difficulty, and ...
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fetching data before or after changing mobile app route
I need to change from route A to route B in a mobile app. Route B requires new data to be fetched. My question is quite simple: Are there studies that show whether mobile app users prefer / expect ...
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How should UX designers review the completed web application and prepare a report about it?
How Should a UX designer review the completed app? What are the main credentials and How do you report if something is not working like expected? Do you have some check-list during your review or a ...
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What are the downsides of asking your current users to participate in a study (e.g. for new functionality)?
What I mean is, you rarely see companies put some form of banner out there on their homepage saying:
"Hey, we're developing some new stuff and would like our customer's opinions on it. Take a quick ...
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What are filler words that you can use for responding to users' saying in user interview?
In user interviews, I often say "very interesting" or "that's an interesting point" or "very helpful" in response to users answer. "Interesting" is a perfect word choice because it has a neutral ...
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How to integrate scientific resources in user research?
I am about to conduct my first user interviews in order to find out why and how musicians are collaborating in music production with digital audio workstations.
Having found several resources that ...
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User Scenarios, Journeys, Problem Statements - Tools/Ways to organise multiple scenarios and storyboards
While we're making sense of the research data, we may wish to aggregate that into a set of scenarios, storyboards, or problem statements.
I'm wondering if any of you does organise such outputs and, if ...
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Best UX when you have several bots?
My question is about the UX for chatbots when there are multiple bots within a website or digital ecosystem. This must be an increasing problem these days in very large companies for example, when you ...
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Online survey method: Redesigning existing website for an agency
The situation is that our customers usually hears about our services from others in the city or country rather than finding us through our website. But as our website feels outdated and the provided ...
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Research: Learning about the audience and identifying user needs [closed]
I am starting work on a new website project that is a website for a design agency and I want to understand how can I get to users? How to understand the target audience, so I can use research methods?
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