Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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Usability testing dashboard

I want to usability test the current dashboard before I start any designs to understand how current users are using it and what are their pain points. In the past when I have done such testing I have ...
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226 views

How to improve user activation / retention with user research?

I'm a junior UXR and would like to get some advice regarding how to improve user activation and retention through user research. Some background: I'm working as the only UX researcher in a B2B SaaS ...
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What is the easiest way to automatically collect user data in a prototype app?

I would like to test the design for an app. Therefore, I would like to let my test subjects use an app prototype on their smartphones for a few days in a row. I would like the test persons to use the ...
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2 answers
105 views

How much should user research results be filtered for hostile stakeholders?

I've worked in organizations where there is ostensibly an appetite for user feedback, but bad news isn't taken well. Some examples of reactions: "There's nothing we can do about that problem, ...
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Remote contextual inquiry with sensitive data

As part of an upcoming redesign project, I would like to conduct a contextual inquiry with some of our users. Due to COVID, I'm being advised to do this remotely (I normally would do this in-person). ...
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4 votes
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What are some examples of UX engineering heuristics?

Noting that UX engineering is a fairly expansive term, I'll contextualize this to UX engineering as it relates to component prototyping and development, UI architecture, and maintenance. What kind of ...
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How to let an existing user buy a subscription without signing in?

How can an existing user continue buying a subscription using the same email ID without signing in? I have made the new user to create a password at the end of the checkout/purchasing the subscription....
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1 answer
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What is a good resource for objective data on what to label options in an application, e.g. should they be called settings, preferences, or options?

I'm looking for objective and publicly available quantitative research on the language that users prefer or industry best practices on what to call options in an application. When is it best to use ...
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Does requiring NPS/satisfaction score to give feedback skew results?

The other day I wanted to leave feedback on my gym's website. The feedback widget looks like this: The first question is a mandatory satisfaction score (I clicked 10, but it's not the default). I ...
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UX & usability research as task based testing?

is task based testing a good way to gather user's opinions and research UX and usability of app? By task based testing I mean we have app for certain type of users, so we gather few people that fit in ...
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12 votes
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Are remote preference tests (A vs. B) always flawed because of learning effect?

Currently doing UX testing on low budget. We have prototypes in Figma and user tests in Maze. Now one of the main goals is to compare two versions of a feature. The problem? All the remote testing ...
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Aside from going into bootcamps, what’s another way to build case studies? I have a few ideas but I’m not sure how to build it without a main guide?

So as a context: I've already done a bootcamp last year but in that bootcamp, we didn't make a lot of case studies. Just one. I need more but I'm not sure how I'm going to recruit participants into ...
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User Researchers - Are there types of research questions that not appropriate for discovery?

When generating research questions for discovery are there any inappropriate questions that require reframing? I'm specifically wondering if there are useful provisos or rules that support generating ...
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How best to conduct user research on existing textual documents?

My team and I are designing an online service that hosts learning material in the form of articles with various sections that take maybe 10 minutes to read. While we can't change the content, we can ...
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Can I use semi-structured interviews for collecting insights for a prototype?

I have a low-fidelity prototype and I would like to use semi-structured interviews to ask users questions while having a walkthrough of the prototype. Do you think it's a good idea to choose semi-...
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3 answers
119 views

What's the difference between Heuristic Review and Journey Mapping

HR has been around for a while. JM is relatively new. But I wonder if JM is just a glorified, more encompassing HR. I can think of a few differences: HR can be about a page, one task while using a ...
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Focus group for international non-native English speakers

I'm planning and moderating a series of remote focus groups with people around the world whose native language is not English. Their English speaking abilities will vary. I'm looking for advice ...
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Best practices for System Usability Scale (SUS) Scoring

My UX team has always utilized SUS Scoring after our usability tests. We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey. The ...
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What's best practice for including correct answers in tree tests?

Let's say I'm creating a tree test to validate my IA for a grocery shopping website. When I'm creating the tree, I'm wondering if I should include the target in the tree, or stop the tree at the next ...
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3 answers
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Recruitment for UX research [closed]

I'm would like to recruit executives and design leaders for a study, but my budget will only cover incentives. What are the best recruitment strategies that don't involve paying hefty service fees or ...
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over a million user banking experience persona creation [closed]

I'm working on a banking app project in which I aim to gather user data and put it into a beneficial form in order to make every stakeholder understand quantitatively and qualitatively what's going on,...
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How can user research fit into a copywriting team?

Our content based website has a team that is responsible for writing and maintaining the content. The team's work is often ad-hoc and small in scope with tight deadlines. The future roadmap is not ...
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1 answer
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Suggested number of groups in open card sorting

I'm going to use OptimalWorkshop for conduct an open card sorting exercises (unmoderated) with about 35 cards. I will recruit about 40 participants. Do I need to constrain the number of groupings ...
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What are the alternative solutions for easy One Handed navigation?

The super-sized smartphones of this era make the user stretch their thumbs to reach touch targets on the top. The one-handed mode does not really solve one-handed reachability as it shrinks the screen ...
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3 votes
3 answers
855 views

What is the most user-friendly way to ask a 'yes' or 'no' question via e-mail?

I'm interested in finding out the most user friendly way to ask a 'yes' or 'no' question via email. I have included an example and a couple of possibilities below. It's a huge plus if whatever method ...
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Aligning the UX and UI methods with the Design Thinking Process, can you categorise them?

The Design Thinking Process consists of Empathy, Define, Design, Prototype, and Test. While the last two phases are straight-forward, i.e Test might include usability testing, A/B Testing, etc. and ...
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2 votes
1 answer
100 views

What are the best user research practices when launching a beta site with a very small # of first users?

I believe it is a good idea to conduct user interviews to understand experience of first users soon after they try out the site. What are some types of helpful question examples that might be relevant?...
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7 votes
2 answers
170 views

Are there alternative methods to reducing screen addiction that have been successful?

I was reading an article about the ways that children are getting around Apple's Screen Time to continue feeding their screen addiction habits. It seems to indicate that trying to make apps engaging/...
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3 votes
1 answer
52 views

What UX decisions to make to promote civility online?

Folks aren't as nice online as they are in person. Trying to find ways to mitigate this, a cursory search only turns up suggestions that each user can do to be more civil online. What UX decisions ...
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2 votes
1 answer
274 views

How do you build personas based on real users

I've seen a lot of really 'pretty' personas online. but my question is how to build personas based on real users. how do you gather the info to create a persona? Is it from interviews, observations, ...
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3 votes
3 answers
90 views

User research strategy [closed]

I am a rookie. As the only UX designer on my team I have been assigned to create the research strategy. The product is an existing Learning Management System (LMS) and the vision is to revamp and add ...
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3 votes
1 answer
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Multi-Line Text Box vs Single Line Text Box

We have a 'Notes' section in several of our webpages that is currently only displayed as a single line text box. We tend to get short responses (5-7 words) describing what they need. This almost ...
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3 answers
66 views

Sources of participants for user research and feedback

EDIT: The products we design are B2C and used by regular folks like you and me. Think Skyscanner, Zalando, etc I'm re-evaluating the sources of getting participants our UX team uses to recruit ...
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How aware are typical users of browser zoom functionality?

Ideally I'm looking for quantitative research on this, if it exists, but I'd also be interested in anecdotal evidence from observing user behavior. To what extent is the average user aware of, and ...
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1 vote
5 answers
450 views

How do you uncover true motivations and goals during user research?

My goal is to create some UX/JTBD personas and I am new to conducting user research interviews. When asking participants what motivates them professionally, or what their professional goals are, a lot ...
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1 answer
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How to engage user if some API is taking time on website or app

What are the methods using which we can engage the user on website or mobile app page where some backend API take more time to provide the output.
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3 votes
5 answers
115 views

How can I phrase questions to user tests to not give away the solution?

For a site project I'm designing, I want to make sure people know where to find what they need so names of main sections must be clear. I want to test with a couple users, as many as I can perhaps. ...
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3 votes
1 answer
118 views

How to conduct user testing to identify the optimal position for an entry point of a feature

I'm conducting a user testing session to identify what is the optimal entry point on a flight booking mobile app, to introduce users to its frequent flyer program. Potential entry points are after ...
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Can i add meta keywords with multiple languages? [closed]

I have a webpage and i want to add meta keywords/description with multiple languages into it. Is it good practice to add it and will it have any improvement regarding seo ?
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2 votes
2 answers
167 views

UX for Range Control within a Carbon Footprint Tracking App

I am working on redesigning the UX for a carbon footprint tracking app. The issue is when it comes to letting users select miles travelled via airplane, car, bicycle etc..with airplanes, the data ...
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2 votes
0 answers
62 views

Have studies shown people actually use floating "Back to Top" buttons? [duplicate]

I know there are "guidelines" out there for how to handle floating Back to Top buttons, but I haven't found hard data or studies showing that users measurably prefer to use a Back to Top ...
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4 votes
4 answers
332 views

Why was Dark Theme created?

Hello guys so I was wondering if there was a particular reason or study/research of why was Dark Theme created. What's the value for the user of having a Dark Theme UI?
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1 vote
1 answer
70 views

A/B Usability Testing Technique Format?

I'm currently preparing a usability test for a module interface I'm designing and I want to be able to structure the test to ensure the best results. Currently, there are 3 versions of the interface, ...
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1 vote
4 answers
474 views

How can I conduct user research on a product that already exists?

I am working on a school project as my team's UX researcher. Our product has already been designed, prototyped, and launched, without having conducted any research. The team wants me to create ...
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How to start a user journey map for a new product and how does it translate to a product backlog?

I'm working on a new product that's a talent marketplace for the events and entertainment space. The client has a rough idea (like 20%) of what the user journey would be like. I'm curious how should i ...
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2 votes
4 answers
222 views

Where to find participants for User Research Interviews?

If you are not able to source users through the client or pay a recruitment firm, what are the alternatives to find participants for User Research Interviews? Do you search for participants through ...
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Scroll v/s tab-based layout within an app - Is there evidence that tabs work better?

So, I am working on a climate change app wherein people can view and compare their carbon footprint. We need to showcase recommended actions to reduce that footprint and then those actions turn into ...
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1 answer
219 views

What is the typical ratio of downloads to sign ups for B2C product apps eg A typical fitness/health app?

I have a health app where the user sign up is quite straightforward(at least in my eyes). It goes as follows - Screen 1 - enter email id, password Screen 2 - enter verification code sent on email ...
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3 answers
824 views

Best way to display page full of links?

I have a page that looks like below. I shrunk it in dimensions to give a broad idea of the page. So it has categories and under them there are links. What would be some of the options in terms of ...
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How to balance user-led vs. user-centered design when it comes to navigation labels?

We just completed some research with card sorting and tree testing. Two of the categories were consistently labeled the same by a large percentage of participants. It seems to make sense to name the ...
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