Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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6
votes
4answers
144 views

Is it ok to run usability tests with non-customers?

I'm a designer for a health tech startup that makes applications for orthopedic providers, and a recurring issue I have is extremely limited access to users for research and testing. Due in part to ...
3
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2answers
59 views

User testing, is it really necessary to do for each application in same domain

Just wanna start saying that hope everyone is safe and healthy. I have thought about user testing done for apps sharing the same domain to start the design improvement process. For example I have had ...
1
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1answer
62 views

Where is the best place to put notifications?

Our app currently has a Notification Center that can be accessed through an icon on the upper-right hand corner of the page. I'm in the process of designing a Dashboard, which it and of itself will ...
0
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0answers
28 views

Conjoint analysis: show all combinations but bad comparisons OR good comparisons but not show all combinations?

For a project I'm doing a conjoint analysis to determine what attributes users find more important in getting an ad-free subscription for a website. The analysis consists of 3 attributes with 3 levels....
0
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1answer
68 views

Usability testing: what can be the best questions to ask a user to understand if they prefer infinite scroll vs pagination?

For example, unsplash.com has an infinite scroll. Let's say we want to change it to pagination. What can be the best questions to ask a user for a usability test?
2
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3answers
75 views

Cutting down on no shows and drop outs

Recruiting for user research is by far the hardest part of the UX job. Lately however I've been having a particular nightmare with this. -Many participants sign up then I just never hear from them ...
8
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5answers
377 views

Who writes the user stories?

In agile design/development, who writes the user stories and what is the process? Should UX researchers do their research first in order to help define better user stories? In my current project, we ...
3
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3answers
86 views

When do you choose quantitative research over qualitative research?

I want to know some of the discerning factors of a product that makes you choose quantitative over qualitative research and vise versa at any given time during a project.? Please elaborate when and ...
1
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1answer
79 views

Good examples of contextualized/pre-conditioned user flows?

Let me explain the problem briefly: I'm working on user flows for a customer support system. The system is structured to have several (horizontal) modules, namely messaging, contracts policies, ...
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3answers
77 views

How to do transitions between the tasks in a qualitative user test?

my personal issue with the practice of user testing is I struggle a bit with the transitions between the tasks. Of course, I ask dynamically with base questions as a foundation but when the moment has ...
2
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1answer
74 views

Is it a no-go to restart a user test after few seconds?

would you say it is a no-go to restart a user test with a user after few seconds because you forgot to to tell him some essential information he need to know to solve the task? Because he already got ...
1
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1answer
667 views

Given Item VS Custom Amount

As a user I'm able to donate money in two different ways: by choosing the amount from the given items, OR in alterative, by typing my custom amount. How would you better visualize these two options, ...
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4answers
244 views

How to approach usability testing for a portfolio project?

I'm transitioning into a UX/UI career from graphic design. Right now I'm working on an app redesign for my portfolio, and I don't know if usability testing is something I can afford to do. Some of my ...
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2answers
86 views

Where can I ask user-research interviews online?

I am creating a prototype for an imaginary mobile app for a UI-UX course I am taking and need to ask a few questions for user-research. The mobile app is called Class monitor for a tutorial institute ...
4
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3answers
96 views

UX Research on users that cannot share screen

Can anyone give me any suggestions on how I can conduct a user research study with a participant who is unable to share his screen or have have it recorded? He has informed me that his computer was ...
2
votes
2answers
65 views

Is payment instruction needed after checkout?

I work for charity app project and want to know about your opinion with checkout flow. So this project's potential users are people with 20 - 40 y.o Im curious what if i don't show payment ...
3
votes
1answer
87 views

Is there any research about input mask corrections?

I've found some researches about input masks in general but they all say just how to let user type text correctly. But I find it very frustrating when I need to correct an input (press backspace) and ...
1
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1answer
45 views

How to test USSD flows?

I'm working on some USSD (Unstructured Supplementary Service Data) flows that basically helps health workers in remote communities without internet access to collect basic data (height, age, weight) ...
1
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1answer
143 views

Including UX designers in user research / testing processes - considerations

I have been asked previously to participate as user testing processes (formal and informal) and in the screening process the fact that I am also a UX designer doesn't seem to have been an exclusion ...
1
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1answer
75 views

Evaluating a search engine

I work for a medical association, and we maintain a member website with its own search function (not Google). The problem is our search is pretty lousy and pulls up a lot of results that may or may ...
2
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1answer
52 views

How do I treat an 'Incomplete' in a Usability study?

I conducted a usability test where a user is given a set of tasks and we score them based on task completion (completed with ease, completed with minor difficulty, completed with major difficulty, and ...
5
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2answers
136 views

fetching data before or after changing mobile app route

I need to change from route A to route B in a mobile app. Route B requires new data to be fetched. My question is quite simple: Are there studies that show whether mobile app users prefer / expect ...
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5answers
141 views

How should UX designers review the completed web application and prepare a report about it?

How Should a UX designer review the completed app? What are the main credentials and How do you report if something is not working like expected? Do you have some check-list during your review or a ...
0
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2answers
57 views

What are the downsides of asking your current users to participate in a study (e.g. for new functionality)?

What I mean is, you rarely see companies put some form of banner out there on their homepage saying: "Hey, we're developing some new stuff and would like our customer's opinions on it. Take a quick ...
2
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1answer
43 views

What are filler words that you can use for responding to users' saying in user interview?

In user interviews, I often say "very interesting" or "that's an interesting point" or "very helpful" in response to users answer. "Interesting" is a perfect word choice because it has a neutral ...
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2answers
34 views

How to integrate scientific resources in user research?

I am about to conduct my first user interviews in order to find out why and how musicians are collaborating in music production with digital audio workstations. Having found several resources that ...
0
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1answer
56 views

User Scenarios, Journeys, Problem Statements - Tools/Ways to organise multiple scenarios and storyboards

While we're making sense of the research data, we may wish to aggregate that into a set of scenarios, storyboards, or problem statements. I'm wondering if any of you does organise such outputs and, if ...
0
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2answers
111 views

Best UX when you have several bots?

My question is about the UX for chatbots when there are multiple bots within a website or digital ecosystem. This must be an increasing problem these days in very large companies for example, when you ...
0
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2answers
52 views

Online survey method: Redesigning existing website for an agency

The situation is that our customers usually hears about our services from others in the city or country rather than finding us through our website. But as our website feels outdated and the provided ...
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2answers
69 views

Research: Learning about the audience and identifying user needs [closed]

I am starting work on a new website project that is a website for a design agency and I want to understand how can I get to users? How to understand the target audience, so I can use research methods?
0
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1answer
98 views

UX process for various products in different development phases

There are a lot of phases to go through in UX and UI design process. In research phase, there are various research methods available and many steps to take to achieve a meaningful result. I would ...
0
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2answers
64 views

What navigation label would you give these list items?

I read on here recently that a navigation label is a promise to the user that what they are about to click on is appropriately represented next. I love this. However, I am struggling to correctly ...
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1answer
124 views

Input a lot of data with select vs checkbox

I want to input some sets of data. Let's say it's like an assignment for a member on a team in some task. I want to apply several members in the task but how is the best experience to input these ...
0
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0answers
54 views

Is it recommended to have tab index navigation for complex web application?

I am doing requirement gathering for a complex in house web application. My customer is adamant to have keyboard tab index interaction for the application along with regular mouse interaction. My ...
2
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1answer
133 views

Slowing down internet connection to better understand UX on slower connections? [closed]

I would like to better understand the UX on slower connections. Is there a set of tools or instructions on how to achieve this on Mac/Windows? FYI, my software isn't a website or app, it's desktop ...
0
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4answers
137 views

Usability testing old and new design at the same time?

One of our designers has redesigned a page of ours using insights from another piece of research we did months ago. I want to test old design and new design at the same time to evaluate if the ...
1
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2answers
113 views

How might competitive analysis help enrich User Personas in UX research?

I can't find any reasons to support the use of Competitive Analysis in building an efficient persona. User Persona essentially talks about different profiles of user and their goal, frustrations, ...
2
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5answers
163 views

Is there an unbiased way to collect feedback on a product idea in a user survey?

I’m working with a stakeholder on a potential major pivot to a product, which gets used both inside and outside our organization. The stakeholder wants to directly ask a question like this in a ...
1
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1answer
91 views

Where/How do I gather data for this portfolio project…?

I'm sure I'll be called, as a UX designer, to give a total-usability-makeover to a website or two. Wanting to include in my portfolio a demonstration of my preparedness for this, I simply Googled "...
0
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1answer
79 views

What is the best way to communicate to a user that a pricing package is no longer available?

We currently offer 4 pricing packages, but will no longer be offering one of them. What is the best way to communicate this to users, particularly the ones who were on that (deprecated) plan and are ...
1
vote
1answer
94 views

UX Benchmarking: How much detail should be collected from a user within an enterprise product?

There's a lot of value collecting benchmark data about a user's experience over time. The problem that we are running into is how much information should we ask from our user to help us make informed ...
1
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1answer
182 views

Shadowing vs contextual inquiries

What would you say is the difference between shadowing and contextual inquiries? During my education contextual inquiry was solidly the term that I would hear but in professional life I increasingly ...
3
votes
2answers
172 views

UX research for B2B2C [closed]

I'm a new lone product designer in a tech start-up that's a B2B2C which does not seem to have a process in place to recruit users. Any advice on how to recruit to end users? Also, how often should ...
1
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2answers
255 views

The best ux alternative in designing variant of a product on dashboard

I was wondering what would be the best way to display variant when a user clicks on "Add Variant". I already designed two alternatives: display it in ascending order or descending order. I have tested ...
1
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1answer
39 views

Summative user tests that allows you to compare against competitors?

I want to understand when it would be appropriate to conduct summative users tests with the focus on evaluating the performance of our product against our competitors? We have a finished live product ...
1
vote
2answers
208 views

Mobile website user behaviour - drop off

I'm trying to understand why users don't purchase products on mobile websites, but rather surf on the mobile web then drop off and only purchase on a desktop website. I know that I need to speak to ...
2
votes
2answers
309 views

How to practice user centered design with no / limited access to users?

We have an interesting project which is a prototype for a hypothetical domain specific userbase which does not currently exist. I'd like to use good design practices and wish to adapt our existing ...
1
vote
3answers
78 views

Recruiting from a specialized pool

We're trying to create a database of users that we can contact for our future UX needs. But the pool is small and specialized (doctors). Can you offer any advice for how to encourage sign-up from a ...
4
votes
2answers
114 views

Kano Model and Faster Horses

I should probably mention one thing before I start: When judging if a solution is "right", I rather believe in seeing people's actual behaviour than asking them about it. Now let's move on to the ...
1
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1answer
41 views

User testing navigation with one or two groups

We want to test a set of five users to compare usability between our existing application navigation and our proposed next generation navigation. During the course of planning how we will do our ...

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