Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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4
votes
7answers
345 views

User Research: Checkout redesign

I work at a retail company and am about to start a redesign project - I'll be looking at checkout process. I don't have any personas in place and the company doesn't have the money to invest on this. ...
2
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2answers
93 views

How to identify patterns from users survey comments

I have conducted an online survey where 1500 users participated. They have their opinions and comments about particular problems. I am trying to consolidate all their opinions & pulling out ...
3
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2answers
65 views

New Features and minimum amount of users

Sometimes it happens that product owner says that he wants a new feature to be added to our information system and he wants it because our users want it. But the real situation is that 1 or maybe 2 ...
2
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4answers
160 views

Are icons in business software helpful?

me and my team are working on a re-design for an internal software, that people within our customer service do use to track shipments in real-time. I am thinking about a way to efficiently show ...
1
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3answers
143 views

How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
1
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1answer
159 views

How to handle large filter options

I'm working on a gaming website project where users go through large amounts of data and search results. on a search page users can filter through historical platforms. The problem is that there are ...
0
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1answer
60 views

Studies on item selection behaviour? [closed]

I was wondering if there have been studies on the best practices for the behaviour of a card on selection. I'm in a disagreement with my frontend colleagues that on selection, a card should disappear ...
2
votes
3answers
202 views

User stories—how do I validate them with actual research?

My PM has a list of user stories. We want to find out if they're "true"—basically, if these user stories have evidence to support them, or not. We're already pulling usage data. I'm also going to ...
2
votes
1answer
350 views

How to design simulation of a user interface for UX/UI evaluation? [closed]

I want to design to a simulation of a User Interface for usability testing, e.g. the User Interface of the Car showing speed, rpm, and other indications. I may want to stop the simulation after a set ...
3
votes
4answers
139 views

What is the role of a test user that you invited to test your app and how do you handle communication with them?

We have a bit of a quarrel in our team around this topic. Here is what happened without going into much detail: We are developing a new social network and are in the alpha stage right now. To test ...
2
votes
3answers
212 views

What are some advanced techniques of UX Competitor Analysis?

What are some advanced techniques of UX Competitor Analysis and what is the number of competitors that must be analyzed to have relevant results and get enough data to create a solid product? Also, ...
2
votes
4answers
84 views

How to best group interview subjects into “roles” for persona creation?

I’m a designer at a health tech start-up, and I’m currently working on a project to design a Telehealth platform to educate pre-op orthopedic patients, so that they don’t have to attend the requisite ...
1
vote
2answers
239 views

What to do when you disagree with UI designer?

I have a little question, I am a full UX Designer, I don't do UI in my company. However, I have a regular problem when I am making user interviews then wireframes. The UI designers of my company said "...
3
votes
1answer
62 views

Correct pattern to select while able to search

Situation: We have a list of items, which can be multi-selected. However, we can also have a search field which allows us to filter the list. Problem: Let's say I have a huge list of items. I ...
0
votes
1answer
52 views

Can we display Cost, Clicks and Impression all together in a 2-D graph? [closed]

I feel cost is a different metric than clicks and impressions. How do I show this for multiple channels say fb, instagram, youtube etc all together? Please help.
-2
votes
1answer
156 views

Best practice when doing user research with surveys?

Could you suggest best practice when doing user reasearch with surveys with open questions? Context a web page has (unexpectedly) a lot of visitors we know nothing about. This page is not listed in ...
2
votes
2answers
127 views

Formative Usability Testing - Script

I'm running my first real usability test. I am doing this for an internal, enterprise application that will eventually be offered as a SasS. I've recruited a small user group which literally account ...
0
votes
1answer
512 views

What questions to ask in user interview to create better empathy map?

After an exhausted research in the topic of Empathy Map, I understand the critical parts of the most famous maps like 4 quadrants, and Xplaner(gamestorming book) v 1.0 and 2.0 types. They are met on ...
0
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0answers
98 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
2
votes
1answer
113 views

When do we use prescriptive vs descriptive models?

In Design Methodology we can use descriptive models such as hierarchical task analysis, prescriptive models such as user stories ...To capture and understand the context of use as well as the ...
0
votes
2answers
88 views

Best response from calculator for uncomputable expression

What should be the best response from a calculator or computer algebra system when it can't evaluate given expression ? Some examples: LibreCalc : =😁÷🤣 → Err:501 Ubuntu Calculator : 😁÷🤣 ...
4
votes
3answers
148 views

Should I trust user tests outside a controlled environment

Recently we started to do user tests for a new website we are launching. At first my boss was against user testing because 'reasons'*. After I conducted the first few tests we already identified a ...
3
votes
4answers
132 views

How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
1
vote
1answer
80 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
1
vote
1answer
49 views

How common is it for a user to report that they're having a problem?

Let's say that I have a website that has a large usability problem, like videos that were once available to watch are now buried under some hard to find links and buttons. Is there any data that ...
-1
votes
1answer
83 views

Where to start when I'm the solo product designer in the company? [closed]

to rephrase my question from earlier. In my current job, we don't have specific colors, font styles or grid to use yet and we didn't agree on a budget for rebranding yet as we will hire a design to do ...
6
votes
3answers
3k views

Should we ask users what they want? [closed]

We are taking users opinion as shown in the image. Is it fine asking users if they would like to use voice search or not?
2
votes
1answer
35 views

Task success — How do we establish how much to deduct from the total TPI (task performance indicator) when measuring the success score of a task?

Does anyone have experience in measuring task success with a TPI score? As an example I can give measuring task success on a travel website and example tasks would be: Search for a holiday ...
0
votes
1answer
110 views

Whats more obtrusive during a user interview, an audio recorder or a colleague taking notes. [closed]

From experience, which has caused more of a barrier to a candiadate feeling relaxed or giving an acurate detailed answer?
3
votes
6answers
344 views

How can I convince stakeholders and management that I need a user research focus group?

Background info on the company: I'm the only User Experience Designer at a start-up-size company that has been around for 20 years. It's only been in the last few years that they've even created a ...
11
votes
10answers
2k views

How to explain the difference between user research and user testing to stakeholders?

I recommended conducting user research, but my client considers research and testing to be the same concepts. I am not sure how to explain the difference between research and testing in layman's words....
3
votes
1answer
192 views

Age group dilemma in surveys

So I'm new to research and I started a survey to understand users a bit more. After doing a HotJar Poll/ Email Survey on one of the sites I'm managing I'm getting 55+ as an age group for the majority ...
0
votes
1answer
147 views

Best way to organize search form interface?

I have tab in my application where users can search Accounts. Account table has two different type of accounts, User and Staff type. User type is one that have username, password, etc. Staff only ...
1
vote
0answers
61 views

Are there studies on scanning patterns for dual/multiple screens?

There are well known scanning patterns (such as F and Z scanning for websites that have been around for some time), but my assumption is that these have been built up over the years from research on ...
2
votes
1answer
77 views

How to conduct remote unmoderated user testing on living room devices such as FireTV, Playstation, and Roku?

I'm wondering if there is a better way other than asking users to point a camera at their TV screen and try out some tasks while recording. Maybe mirror the TV screen to a computer and capture the ...
0
votes
1answer
92 views

Start time and end time relating to the start of an event and end of an event

I'm trying to figure out what the best design format will be for an event selection tool. Issue: The start time is strictly related to the start date of the event (Example, July 30th, 2018 at 3:00pm)...
0
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0answers
28 views

Participant Criteria - User Testing Lab

We recently ran a user testing lab for our eCommerce mobile app. Part of the recruitment process for the participants is to make sure they don't work in any type of web based job role (digital ...
1
vote
1answer
91 views

Interview methods for user needs phase

I'm designing a workforce training project and am in the process of collecting the initial user feedback. While I'm an experienced survey designer and data scientist, I'm new to user experience and ...
1
vote
3answers
139 views

How do I know why people prefer our competitor's web site?

First let me explain the context: We have a web site that helps people to find jobs (e.g. https://www.careerbuilder.com/ https://www.glassdoor.com/index.htm ) In our country, there are some web ...
1
vote
4answers
193 views

Where do users most often expect the submit button on a form to be?

Has research been done on where the most "expected" location for the submit or primary action button would be in a form? I'd clearly assume at the bottom of the form, but what about it's alignment? is ...
0
votes
2answers
109 views

Is Displaying Restaurant Menu Prices A UX/Accessibility Matter?

I am working with a high-class hotel that owns a number of restaurant venues. I have been trying to do some research, but am coming up short with results to back the idea that exposed restaurant menu ...
0
votes
2answers
142 views

Design Sprint - Sample SIze

I'm a big fan of Design Sprints, especially of their value to efficiently align a team on the problem and proposed hypothesis/solution. There's one aspect with which I've always struggled: testing. ...
0
votes
0answers
30 views

Running Qualitative user research on Marketing Creatives

as an e-commerce company, it's common for creatives for marketing campaigns success to be measured in terms of numbers. e.g. based on click-through rates and conversion rates. however, just numbers ...
0
votes
1answer
180 views

Research Project Planning - Time estimates for various research methods and phases

Are there any suggested rough estimates for how long user research methods and phases of research planing, execution, and analysis take? I'm trying to get better at project management and planning ...
0
votes
1answer
43 views

Saving Video on Mobile - Hide or Show Video while saving it?

Quick and short question. I'm building iOS Video Editor app. Within the Video Edit Screen I'm placing a "Save button" so the user can press Save quickly. Do you think: 1) I should place the "...
1
vote
2answers
42 views

Minimum image size for scanning/recognizing faces in a list?

Is there a standard minimum size for pictures of faces to be scannable/recognizable in a list? Scanning a contact list, for example.
0
votes
1answer
78 views

User testing of multi dimensional information architecture

i'm working on a project where I have to test an information architecture. This kind of IA is multidimensional. So you can access to the same content through several path. Each content is tagged with ...
1
vote
1answer
46 views

Search: Same Phrase. Many Alternative meanings [closed]

Is there a way/tool/ search engine that would allow me to search for multiple variations of the same phrase at the same time? For example, I want to search for "revealing his true belief". But I also ...
5
votes
2answers
93 views

What are the good practices of maintaining feedback from customer support?

In our company we have customer support who deal a lot with users, onboarding, talking, following up and etc. They have a lot of different feedback and insights directly from the users. What methods ...
2
votes
2answers
49 views

Minimum viable User Testing lab set up

My need is to set up a User Testing facility, which allows observers to watch the session. I do not want people to hover around the user, who then feels like a lab rat. My constraint is that I cannot ...