Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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How to create cut-price personas using stakeholder interviews?

I'm involved in a project to build a new app. I would like to create personas but don't have the time or budget to find actual would-be users. Note: I've never created personas before and my agency ...
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6 votes
4 answers
343 views

What technique(s) would you use to evaluate and [re]define fields in a lengthy and complex form?

We were commissioned the redesign of a web application for real estate agencies. During the first stage of our user research, which was a contextual inquiry, we found that the form fields (or data ...
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16 votes
2 answers
7k views

What research methods can I use to create personas?

My experience with personas has been from creating personas with data that already exists usually provided by the marketing team based on their research. How do you go about conducting research to ...
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3 votes
2 answers
177 views

Rate per hour vs overall budget?

This is the scenerio: The customer fills a web form, requesting for basic information such as description of what he/she needs done, and the budget or rate per hour. This can be analyzed by testing ...
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11 votes
4 answers
2k views

How to sell people on the benefits of user research?

I work for a small team right now that is going through a requirements tornado. I know that the reason why is that they have no idea what their users want. They haven't done contextual interviews, ...
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  • 375
0 votes
2 answers
414 views

How to perform a task analysis?

What are your methods to understand the task the visitors to your web site want to solve? Surveys? Interviews? What questions do you ask? Simple asking them about their main reason for visiting the ...
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  • 7,200
2 votes
2 answers
283 views

What constitutes an effective Brand/System Persona?

I'm looking at the idea of creating a brand(or system) persona for the application I am working on. After reading the book 'Designing for Emotion'(and the corresponding list apart article) by Aarron ...
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  • 2,164
11 votes
2 answers
1k views

How Do I Collect UX Requirements for the System in Agile Development Environment?

I am starting working on project planning application, which the client wants to develop using the agile model. I want to understand how can i take the requirements and convert them to the usual UX ...
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  • 1,188
6 votes
5 answers
1k views

How to solve Design/UX problems using more tangible/fun techniques?

I am trying to compile a list of interesting/more tangible methods of solving UX/Creative problems - whether it be as individual, in small groups, workshops, in user testing etc... I am already ...
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  • 2,164
5 votes
2 answers
432 views

Personas: Do you study current users, potential users, or both?

From my understanding of personas, one of the main purposes is to find out how your users behave and what their mental models of the system might be. I had always thought that, like in usability ...
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  • 375
2 votes
2 answers
535 views

Best methods to find users for in-person user testing? [duplicate]

Possible Duplicate: How to recruit user test participants? There are a number of new tools available to conduct automated, oftentimes remote user testing (Treejack, Chalkmark, etc.). However, if ...
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20 votes
6 answers
7k views

What is the ROI of UI or UX design?

I was trying to find out if there have been studies on how much a bad UI or UX design affects sales on websites? I couldn't really find anything in my searches. Also, does anyone know about any ...
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14 votes
5 answers
708 views

What ways to conduct user research quickly and cheaply are there?

Let's face it, in today's world - everything is moving fast and with approaches like agile, UX gets squeezed. It doesn't have to be this way and from what I hear many companies are using Sprint 0 ...
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11 votes
5 answers
3k views

How to recruit user test participants?

Where do you find participants for user tests and interviews for persona building? Is it OK to recruit them via an existing web site for example? How much do you pay them?
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3 votes
2 answers
111 views

Ordered Grids And Live Updates

My web app displays a simple table. Users can order their data by clicking on the column headers (quite standard). We now are making background calls (ajax) so that data we are displaying might ...
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  • 389
2 votes
3 answers
885 views

How to determine Internet usage experience

How much experience a web site visitor has with Internet usage could help us decide what structure, functionality and design we should focus on. If the target group is novice users we need to build ...
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  • 7,200
1 vote
3 answers
1k views

Who are the most common visitor types to a web site?

Creating a detailed stakeholder analysis is fundamentally when you are planning to build a usable web site. Prior to a workshop I've tried to list the most common stakeholders that are likely to ...
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6 votes
5 answers
2k views

How reliable are heatmaps generated by cursor positions?

Heatmaps are one of the best tools we have to mesure the impact of a design, not just in UX terms but also in marketing/conversion terms. I've found that most of the free or less-expensive solutions ...
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1 vote
2 answers
198 views

How to use user research to help design system-specific interfaces?

I work for a company that builds patient safety software; basically a records management system. However, a large portion of the application is focused on administrative tasks that do not bear any ...
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167 votes
17 answers
15k views

How to discover what users NEED and not what they WANT?

I have been thinking a lot about my favorite quote from Henry Ford: If I asked people what they wanted, they would have said 'Faster Horses'. -Henry Ford The trouble I have been having is that I ...
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  • 9,190
11 votes
3 answers
208 views

How can I structure a usability study to produce findings that relate to the long-term use of a tool by an expert user?

I am building a tool that will be used in a call center. The users range from part-time temps to 5 year veterans. I have personas that reflect these. I have two (quite different) prototypes of a ...
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  • 1,798
7 votes
4 answers
1k views

Is it effective to ask users which design they prefer and why?

I have a few different options for the UX of a tool. Each is quite different from the other. They are currently represented as lo-fi wireframes. I would like to get feedback on them to decide which ...
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  • 1,798
1 vote
2 answers
135 views

What effect does requiring a plugin have on conversion rate in a web app?

An HCI professor of mine found in a small study that requiring an added plugin (Java Silverlight ext) to view certain content resulted in a greater than 50% drop in users completing the task. Users ...
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2 votes
5 answers
1k views

Who is the average user?

We get occasional questions about designing for the average user, but the term is bandied around pretty often - especially by clients who want to design their product or application so that it can be ...
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11 votes
6 answers
2k views

Floppy disk icon for "Save" [closed]

It's funny that we still use floppy disks icon for save operation association while floppies have long been outdated, unused and many computer users nowadays don't even know how floppy disks actually ...
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10 votes
8 answers
4k views

How to measure self reported computer proficiency? Ideally with one item

For a usability test, I'd like to have a simple measure for computer proficiency, to be able to see, whether it has an impact on successfully handling the tasks. How can we best measure that? A ...
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3 votes
1 answer
1k views

What do you think of data mining in user research?

As far as you know, how popular is this method in user research? What do you think of this method? Normally who are doing this job? People from UX team or other teams? What tools do they usually use ...
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2 votes
2 answers
194 views

Are there any survey tools that are optimized to render correctly on mobile devices? [closed]

My company would like to run a NPS survey off of our Mobile experience (app and website), are there any tools that will work well with mobile screens? We use Vovici, cvent and surveymonkey in house ...
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  • 365
3 votes
2 answers
278 views

How to perform field studies and usability testing when your target group is e-commerce managers and business executives?

If you are working on a project aimed to this type of difficult to reach user and you still want to keep a proper Lean UX approach, how do you face the problem of finding users for gathering insights ...
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  • 561
5 votes
7 answers
1k views

What one book should I read to learn more about user research methods? [closed]

I am looking for a book that specifically focuses on the research phase of UX. Specifically the different methods available, when to use them and how to conduct them. What should I buy?
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  • 1,798
8 votes
7 answers
655 views

When to use data driven personas and when to make them up?

I'm studying HCI and the focus for persona creation on my course is resolutely that personas should be derived from user research data. I also attended adaptive path's uxintensive last year and the ...
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18 votes
14 answers
483 views

Is user testing a luxury or a necessity?

I understand that you should be thinking of your users all the time but given the current climate where every pound counts, is user testing just for the richer companies? Should you discount your ...
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