Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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3answers
82 views

Interviews aimed for a website redesign

When conducting user interviews for a existing website redesign, do you ask them questions regarding their pain points of using the current site or do ask questions regarding the sector itself? So for ...
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69 views

UI for multiple forms with several input fields needs to be designed? How do to make user not get lost filling the form?

I have long and multiple page forms. I have made them into sections by using accordions so that user has ease of identifying the sections and not get lost. Is there any way to make the journey for ...
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2answers
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Usability Test Facilitating and Synthesis - how long does it take you to do?

We completed 6 usability tests last week. The last test was completed at the end of day on Thursday and the meeting to present findings was scheduled for noon on Monday. I felt like this wasn't enough ...
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1answer
29 views

Any link to some usability study on dashboard menu?

I am working on designing dashboard screens for a directory of tiny house enthusiasts(the site will also have social features like making friends, following people etc.) Here's a screen that I ...
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3answers
43 views

Generic User Experience baseline survey

Is anyone aware of a generic set of questions, which are suitable for establishing a baseline level of a users experience with a given product / system etc. to conduct a remote survey? Totally ...
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1answer
41 views

How to decide what information should I place on the item card?

Imagine you have to design an app that will help users in ordering food from the restaurants. You make an order and go to "My orders" where you can see a list of your orders from different ...
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1answer
47 views

Value of the “Last Updated” field on a web page

These days many sites or pages on social media only have a very limited shelf life, in contrast to the standard corporate or organisation website that contains information that have a degree of ...
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1answer
57 views

Differences between UX processes for a new client and a redesign

I was asked a question recently about the differences in the UX process when starting with a new website from scratch, compared to the UX process of a redesign for an already existing website. I said ...
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2answers
73 views

Should default search behaviour be `this AND that`, or `this OR that`? [duplicate]

I have web application that shows lists of various data types ... employees, customers, inventory items, orders, and so on. There's one simple search field for doing a "global" search (we may add a ...
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1answer
25 views

Dark Nav Background on Homepage and Invert on Subpages?

from a design or UI/UX perspective: I have a homepage, the header is dark and so is the navigation bar. Background of the nav is a dark color; logo and text is white. On sub pages, the Nav is ...
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2answers
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How should I work in order to land a good internship or a good job in the big companies? [closed]

I want tips from experts and people working in this field already. I wish to continue my career in UI/UX and would like to know what steps to take in order to land an internship or even a job in a ...
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3answers
46 views

Solutions for user testing during WFH?

It's been really tough trying to do user-testing through Zoom. Really struggling. Do any of you have any suggestions? Have you been facing similar problems? Any hacks? Thanks!
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3answers
50 views

Create UX Case study with Heuristic Evaluation but no user research

I have performed heuristic evaluation on a couple of websites and have them recorded on my notepad. I am re-designing the screens as per my findings from the heuristic evaluation. Could you help me ...
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1answer
57 views

What's the best way to conduct moderated remote user testing for mobile apps

Given the recent covid-19 situation, my team has been limited to hosting our future user testing sessions completely remotely. As the features we test are predominantly mobile based this comes ...
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4answers
138 views

Is it ok to run usability tests with non-customers?

I'm a designer for a health tech startup that makes applications for orthopedic providers, and a recurring issue I have is extremely limited access to users for research and testing. Due in part to ...
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2answers
57 views

User testing, is it really necessary to do for each application in same domain

Just wanna start saying that hope everyone is safe and healthy. I have thought about user testing done for apps sharing the same domain to start the design improvement process. For example I have had ...
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1answer
49 views

Where is the best place to put notifications?

Our app currently has a Notification Center that can be accessed through an icon on the upper-right hand corner of the page. I'm in the process of designing a Dashboard, which it and of itself will ...
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20 views

Conjoint analysis: show all combinations but bad comparisons OR good comparisons but not show all combinations?

For a project I'm doing a conjoint analysis to determine what attributes users find more important in getting an ad-free subscription for a website. The analysis consists of 3 attributes with 3 levels....
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1answer
53 views

Usability testing: what can be the best questions to ask a user to understand if they prefer infinite scroll vs pagination?

For example, unsplash.com has an infinite scroll. Let's say we want to change it to pagination. What can be the best questions to ask a user for a usability test?
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2answers
60 views

Cutting down on no shows and drop outs

Recruiting for user research is by far the hardest part of the UX job. Lately however I've been having a particular nightmare with this. -Many participants sign up then I just never hear from them ...
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5answers
359 views

Who writes the user stories?

In agile design/development, who writes the user stories and what is the process? Should UX researchers do their research first in order to help define better user stories? In my current project, we ...
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3answers
80 views

When do you choose quantitative research over qualitative research?

I want to know some of the discerning factors of a product that makes you choose quantitative over qualitative research and vise versa at any given time during a project.? Please elaborate when and ...
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1answer
76 views

Good examples of contextualized/pre-conditioned user flows?

Let me explain the problem briefly: I'm working on user flows for a customer support system. The system is structured to have several (horizontal) modules, namely messaging, contracts policies, ...
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3answers
75 views

How to do transitions between the tasks in a qualitative user test?

my personal issue with the practice of user testing is I struggle a bit with the transitions between the tasks. Of course, I ask dynamically with base questions as a foundation but when the moment has ...
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1answer
71 views

Is it a no-go to restart a user test after few seconds?

would you say it is a no-go to restart a user test with a user after few seconds because you forgot to to tell him some essential information he need to know to solve the task? Because he already got ...
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1answer
223 views

Given Item VS Custom Amount

As a user I'm able to donate money in two different ways: by choosing the amount from the given items, OR in alterative, by typing my custom amount. How would you better visualize these two options, ...
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4answers
130 views

How to approach usability testing for a portfolio project?

I'm transitioning into a UX/UI career from graphic design. Right now I'm working on an app redesign for my portfolio, and I don't know if usability testing is something I can afford to do. Some of my ...
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1answer
53 views

Where can I ask user-research interviews online?

I am creating a prototype for an imaginary mobile app for a UI-UX course I am taking and need to ask a few questions for user-research. The mobile app is called Class monitor for a tutorial institute ...
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3answers
93 views

UX Research on users that cannot share screen

Can anyone give me any suggestions on how I can conduct a user research study with a participant who is unable to share his screen or have have it recorded? He has informed me that his computer was ...
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2answers
61 views

Is payment instruction needed after checkout?

I work for charity app project and want to know about your opinion with checkout flow. So this project's potential users are people with 20 - 40 y.o Im curious what if i don't show payment ...
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1answer
56 views

Is there any research about input mask corrections?

I've found some researches about input masks in general but they all say just how to let user type text correctly. But I find it very frustrating when I need to correct an input (press backspace) and ...
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1answer
32 views

How to test USSD flows?

I'm working on some USSD (Unstructured Supplementary Service Data) flows that basically helps health workers in remote communities without internet access to collect basic data (height, age, weight) ...
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1answer
142 views

Including UX designers in user research / testing processes - considerations

I have been asked previously to participate as user testing processes (formal and informal) and in the screening process the fact that I am also a UX designer doesn't seem to have been an exclusion ...
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1answer
70 views

Evaluating a search engine

I work for a medical association, and we maintain a member website with its own search function (not Google). The problem is our search is pretty lousy and pulls up a lot of results that may or may ...
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1answer
48 views

How do I treat an 'Incomplete' in a Usability study?

I conducted a usability test where a user is given a set of tasks and we score them based on task completion (completed with ease, completed with minor difficulty, completed with major difficulty, and ...
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2answers
126 views

fetching data before or after changing mobile app route

I need to change from route A to route B in a mobile app. Route B requires new data to be fetched. My question is quite simple: Are there studies that show whether mobile app users prefer / expect ...
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5answers
136 views

How should UX designers review the completed web application and prepare a report about it?

How Should a UX designer review the completed app? What are the main credentials and How do you report if something is not working like expected? Do you have some check-list during your review or a ...
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2answers
55 views

What are the downsides of asking your current users to participate in a study (e.g. for new functionality)?

What I mean is, you rarely see companies put some form of banner out there on their homepage saying: "Hey, we're developing some new stuff and would like our customer's opinions on it. Take a quick ...
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1answer
41 views

What are filler words that you can use for responding to users' saying in user interview?

In user interviews, I often say "very interesting" or "that's an interesting point" or "very helpful" in response to users answer. "Interesting" is a perfect word choice because it has a neutral ...
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2answers
34 views

How to integrate scientific resources in user research?

I am about to conduct my first user interviews in order to find out why and how musicians are collaborating in music production with digital audio workstations. Having found several resources that ...
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1answer
52 views

User Scenarios, Journeys, Problem Statements - Tools/Ways to organise multiple scenarios and storyboards

While we're making sense of the research data, we may wish to aggregate that into a set of scenarios, storyboards, or problem statements. I'm wondering if any of you does organise such outputs and, if ...
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2answers
111 views

Best UX when you have several bots?

My question is about the UX for chatbots when there are multiple bots within a website or digital ecosystem. This must be an increasing problem these days in very large companies for example, when you ...
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0answers
21 views

How long do user research studies tend to take when the participant needs a translator?

My team is running several user research studies on a mostly internal product with both English-speaking and non-English-speaking users. The studies are written in English. One is a quantitative ...
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2answers
51 views

Online survey method: Redesigning existing website for an agency

The situation is that our customers usually hears about our services from others in the city or country rather than finding us through our website. But as our website feels outdated and the provided ...
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2answers
52 views

Research: Learning about the audience and identifying user needs

I am starting work on a new website project that is a website for a design agency and I want to understand how can I get to users? How to understand the target audience, so I can use research methods?
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37 views

How to distribute values evenly when having several independent variables?

I am doing a research study with teens. Previously, I have already recruited and studied, let's say, 11 teens (with various ages, gender, and ethnicity). Additionally, I am planning to recruit 10 ...
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1answer
96 views

UX process for various products in different development phases

There are a lot of phases to go through in UX and UI design process. In research phase, there are various research methods available and many steps to take to achieve a meaningful result. I would ...
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24 views

What navigation label would you give these list items?

I read on here recently that a navigation label is a promise to the user that what they are about to click on is appropriately represented next. I love this. However, I am struggling to correctly ...
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1answer
113 views

Input a lot of data with select vs checkbox

I want to input some sets of data. Let's say it's like an assignment for a member on a team in some task. I want to apply several members in the task but how is the best experience to input these ...
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47 views

Is it recommended to have tab index navigation for complex web application?

I am doing requirement gathering for a complex in house web application. My customer is adamant to have keyboard tab index interaction for the application along with regular mouse interaction. My ...

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