Questions tagged [user-research]
Comprises multiple methods for gaining insight into user needs and behaviours from real end users.
705
questions
2
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1answer
30 views
Is there any research about input mask corrections?
I've found some researches about input masks in general but they all say just how to let user type text correctly. But I find it very frustrating when I need to correct an input (press backspace) and ...
0
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1answer
9 views
How to test USSD flows?
I'm working on some USSD (Unstructured Supplementary Service Data) flows that basically helps health workers in remote communities without internet access to collect basic data (height, age, weight) ...
0
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1answer
123 views
Including UX designers in user research / testing processes - considerations
I have been asked previously to participate as user testing processes (formal and informal) and in the screening process the fact that I am also a UX designer doesn't seem to have been an exclusion ...
0
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1answer
66 views
Evaluating a search engine
I work for a medical association, and we maintain a member website with its own search function (not Google).
The problem is our search is pretty lousy and pulls up a lot of results that may or may ...
1
vote
1answer
37 views
How do I treat an 'Incomplete' in a Usability study?
I conducted a usability test where a user is given a set of tasks and we score them based on task completion (completed with ease, completed with minor difficulty, completed with major difficulty, and ...
5
votes
2answers
122 views
fetching data before or after changing mobile app route
I need to change from route A to route B in a mobile app. Route B requires new data to be fetched. My question is quite simple: Are there studies that show whether mobile app users prefer / expect ...
1
vote
5answers
121 views
How should UX designers review the completed web application and prepare a report about it?
How Should a UX designer review the completed app? What are the main credentials and How do you report if something is not working like expected? Do you have some check-list during your review or a ...
0
votes
2answers
53 views
What are the downsides of asking your current users to participate in a study (e.g. for new functionality)?
What I mean is, you rarely see companies put some form of banner out there on their homepage saying:
"Hey, we're developing some new stuff and would like our customer's opinions on it. Take a quick ...
1
vote
1answer
37 views
What are filler words that you can use for responding to users' saying in user interview?
In user interviews, I often say "very interesting" or "that's an interesting point" or "very helpful" in response to users answer. "Interesting" is a perfect word choice because it has a neutral ...
0
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2answers
33 views
How to integrate scientific resources in user research?
I am about to conduct my first user interviews in order to find out why and how musicians are collaborating in music production with digital audio workstations.
Having found several resources that ...
0
votes
1answer
48 views
User Scenarios, Journeys, Problem Statements - Tools/Ways to organise multiple scenarios and storyboards
While we're making sense of the research data, we may wish to aggregate that into a set of scenarios, storyboards, or problem statements.
I'm wondering if any of you does organise such outputs and, if ...
0
votes
1answer
90 views
Best UX when you have several bots?
My question is about the UX for chatbots when there are multiple bots within a website or digital ecosystem. This must be an increasing problem these days in very large companies for example, when you ...
0
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0answers
19 views
How long do user research studies tend to take when the participant needs a translator?
My team is running several user research studies on a mostly internal product with both English-speaking and non-English-speaking users. The studies are written in English.
One is a quantitative ...
0
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2answers
49 views
Online survey method: Redesigning existing website for an agency
The situation is that our customers usually hears about our services from others in the city or country rather than finding us through our website. But as our website feels outdated and the provided ...
1
vote
2answers
51 views
Research: Learning about the audience and identifying user needs
I am starting work on a new website project that is a website for a design agency and I want to understand how can I get to users? How to understand the target audience, so I can use research methods?
0
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0answers
37 views
How to distribute values evenly when having several independent variables?
I am doing a research study with teens. Previously, I have already recruited and studied, let's say, 11 teens (with various ages, gender, and ethnicity). Additionally, I am planning to recruit 10 ...
0
votes
1answer
87 views
UX process for various products in different development phases
There are a lot of phases to go through in UX and UI design process. In research phase, there are various research methods available and many steps to take to achieve a meaningful result.
I would ...
0
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0answers
24 views
What navigation label would you give these list items?
I read on here recently that a navigation label is a promise to the user that what they are about to click on is appropriately represented next. I love this. However, I am struggling to correctly ...
1
vote
1answer
91 views
Input a lot of data with select vs checkbox
I want to input some sets of data. Let's say it's like an assignment for a member on a team in some task. I want to apply several members in the task but how is the best experience to input these ...
0
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0answers
45 views
Is it recommended to have tab index navigation for complex web application?
I am doing requirement gathering for a complex in house web application. My customer is adamant to have keyboard tab index interaction for the application along with regular mouse interaction. My ...
2
votes
1answer
130 views
Slowing down internet connection to better understand UX on slower connections? [closed]
I would like to better understand the UX on slower connections.
Is there a set of tools or instructions on how to achieve this on Mac/Windows?
FYI, my software isn't a website or app, it's desktop ...
0
votes
4answers
76 views
Usability testing old and new design at the same time?
One of our designers has redesigned a page of ours using insights from another piece of research we did months ago.
I want to test old design and new design at the same time to evaluate if the ...
1
vote
2answers
78 views
How might competitive analysis help enrich User Personas in UX research?
I can't find any reasons to support the use of Competitive Analysis in building an efficient persona. User Persona essentially talks about different profiles of user and their goal, frustrations, ...
2
votes
5answers
117 views
Is there an unbiased way to collect feedback on a product idea in a user survey?
I’m working with a stakeholder on a potential major pivot to a product, which gets used both inside and outside our organization. The stakeholder wants to directly ask a question like this in a ...
0
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1answer
63 views
Where/How do I gather data for this portfolio project…?
I'm sure I'll be called, as a UX designer, to give a total-usability-makeover to a website or two. Wanting to include in my portfolio a demonstration of my preparedness for this, I simply Googled "...
0
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1answer
78 views
What is the best way to communicate to a user that a pricing package is no longer available?
We currently offer 4 pricing packages, but will no longer be offering one of them.
What is the best way to communicate this to users, particularly the ones who were on that (deprecated) plan and are ...
1
vote
1answer
79 views
UX Benchmarking: How much detail should be collected from a user within an enterprise product?
There's a lot of value collecting benchmark data about a user's experience over time. The problem that we are running into is how much information should we ask from our user to help us make informed ...
1
vote
1answer
104 views
Shadowing vs contextual inquiries
What would you say is the difference between shadowing and contextual inquiries?
During my education contextual inquiry was solidly the term that I would hear but in professional life I increasingly ...
3
votes
2answers
121 views
UX research for B2B2C [closed]
I'm a new lone product designer in a tech start-up that's a B2B2C which does not seem to have a process in place to recruit users.
Any advice on how to recruit to end users?
Also, how often should ...
1
vote
2answers
158 views
The best ux alternative in designing variant of a product on dashboard
I was wondering what would be the best way to display variant when a user clicks on "Add Variant". I already designed two alternatives: display it in ascending order or descending order. I have tested ...
1
vote
1answer
37 views
Summative user tests that allows you to compare against competitors?
I want to understand when it would be appropriate to conduct summative users tests with the focus on evaluating the performance of our product against our competitors?
We have a finished live product ...
1
vote
2answers
180 views
Mobile website user behaviour - drop off
I'm trying to understand why users don't purchase products on mobile websites, but rather surf on the mobile web then drop off and only purchase on a desktop website.
I know that I need to speak to ...
2
votes
2answers
269 views
How to practice user centered design with no / limited access to users?
We have an interesting project which is a prototype for a hypothetical domain specific userbase which does not currently exist.
I'd like to use good design practices and wish to adapt our existing ...
1
vote
3answers
76 views
Recruiting from a specialized pool
We're trying to create a database of users that we can contact for our future UX needs. But the pool is small and specialized (doctors). Can you offer any advice for how to encourage sign-up from a ...
4
votes
2answers
104 views
Kano Model and Faster Horses
I should probably mention one thing before I start: When judging if a solution is "right", I rather believe in seeing people's actual behaviour than asking them about it.
Now let's move on to the ...
1
vote
1answer
33 views
User testing navigation with one or two groups
We want to test a set of five users to compare usability between our existing application navigation and our proposed next generation navigation. During the course of planning how we will do our ...
0
votes
1answer
51 views
How to test which CTAs prompt users to take specific actions
I'm experimenting with different messages/Calls-to-Action in our product to see which specific CTAs are most successful at prompting our users to take specific actions we want them to take.
Besides ...
0
votes
0answers
34 views
Cost-benefits of remote research
I think it can be pretty safely agreed that in-person research is better than remote research.
It should also be fairly clear however that remote research is usually cheaper than in-person research.
...
-1
votes
1answer
157 views
How can I do user research with a database of 100,000 users? [closed]
How could I start doing user research with such a large database?
The techniques that I want to occupy are:
Focus Group
Interviews
Contextual Immersion
My doubt is how to start working with a ...
2
votes
3answers
138 views
Hiring overseas UX profesional to aid our product design process
For example, you have a product that has been run in a specific country then your CEO wants you to expand the market to another country with a different culture and language. Do you think it's wise to ...
0
votes
2answers
55 views
Keep Data Pure During On-site User Observation
I am going to be running small on-site user observations for UX research for a mobile application that uses voice.
I have never conducted a user observation session, I've read a lot of articles on ...
1
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0answers
30 views
Reports/research about legalese texts
I'm looking for any reports or user researches done related to legalese text in software. Apart from curiosity I'm mostly trying to find efficient methods for showing EULA (minimizing confusion for ...
0
votes
1answer
45 views
researching search behaviour
I'm going to be carrying out research into how to rebuild a search engine from scratch for a large University data base. Existing search is slow and cumbersome.
I'll be researching user needs that ...
1
vote
1answer
43 views
Inferences you can make about users leveraging footer navigation vs main nav?
I am using FullStory to study some user behavior on some client sites and have noticed a trend in a few client sites where users will opt to use the links in the footer navigation over the main menu.
...
5
votes
1answer
166 views
How does the 27 character wide search box recommended length apply to Asian languages and Russian?
I work for a multinational company. We have a global site, and individual country sites. I am trying to set a width for the search box that will accommodate all of our sites and languages. We've got ...
0
votes
1answer
77 views
Tone of Voice when speaking to audience [closed]
Working on a new homepage for my site and my primary audience is developers.
In my title I was planning on using something like...
Helping </developers> achieve their potential
The markup ...
-1
votes
2answers
84 views
Making up user audience?
I understand that, for someone who’s just starting to put together a portfolio without any “real” projects under his belt, made up projects and scenarios are acceptable pieces of work to include. ...
0
votes
0answers
20 views
Ethnography done solo and with stakeholders
How might I best conduct ethnographic research done solo or with stakeholders (without the support from another trained professional) so I capture the highest quantity and quality of information ...
-5
votes
1answer
107 views
Eye Tracking on the cheap [closed]
Looking to give eye tracking a shot, to learn the order in which the content is viewed on a desktop page or a phone, as the user goes through a click-through prototype.
Unless there's a better way, I'...
0
votes
2answers
106 views
What are the best ways on a sub-500 budget to test for mobile accessibility?
I am familiar with website accessibility at least in terms of WCAG 2.0, Section 508, etc. But I am currently designing a mobile app (cross-platform using React Native tools) and there does not seem to ...
