Questions tagged [user-research]
Comprises multiple methods for gaining insight into user needs and behaviours from real end users.
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Floating action button with two similar functions on different pages
We are designing an app and want to use a floating action button (FAB) in order to add an item to our list. Now this list can be either a "task" or a "reward" depending on what ...
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Reports/research about legalese texts
I'm looking for any reports or user researches done related to legalese text in software. Apart from curiosity I'm mostly trying to find efficient methods for showing EULA (minimizing confusion for ...
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Solutions disguised as problem statements
As UX professionals, especially in enterprise settings, we are excluded from the problem exploration and we are given solutions instead. At that point, we start our process from the middle. Depending ...
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User Research Estimation
What are the units/factors you take into account when estimating or scoping your user research?
Other than the business domain's complexity, remote/in-person research and the difficulty of participant ...
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What navigation label would you give these list items?
I read on here recently that a navigation label is a promise to the user that what they are about to click on is appropriately represented next. I love this. However, I am struggling to correctly ...
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How to conduct remote unmoderated user testing on living room devices such as FireTV, Playstation, and Roku?
I'm wondering if there is a better way other than asking users to point a camera at their TV screen and try out some tasks while recording. Maybe mirror the TV screen to a computer and capture the ...
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UX Benchmarking: How much detail should be collected from a user within an enterprise product?
There's a lot of value collecting benchmark data about a user's experience over time. The problem that we are running into is how much information should we ask from our user to help us make informed ...
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Gap between research and design
In his book, About Face, Alan Cooper uses term research-design gap when he speaks about the gap between user research and designing phases of user centered design or to be more specific goal directed ...
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How to do User Research when interviews are impossible?
User Research is the heart of UCD and UX, most of time my clients requesting my job as UX Specialist "Remotely", and I wonder what is the best working methodology to do User Research when interviews ...
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Is it useful to have "add to favorites" button in the the search result?
I am working on an e-commerce website. I am wondering how useful it is to have "add to favorites" in search result?
Here are some example:
Etsy
In the search result, if you hover over the ...
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Automated Transcription navigation for Videos
To make the User Research a bit leaner i do not fully transcribe interviews but make notes (or a note taker does this). But sometimes i need to jump back to the interview video, just to see that ...
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Users' attention to minimized video
We do know autoplaying videos is bad.
When users arrive at a webpage, they don’t appreciate being surprised by video or audio content that begins playing without their consent. Video, and the ...
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Does Usability Tests and Product Experience Maps go Under Discovery or Define Stage?
I'm creating education materials for my company on UX to help better educate the team and secure more funding for UX at the company. But as I was reading how we define stages of UX I came across what ...
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Better Product Navigation on POS for visually impaired
My company has designed and developed websites that need to be AA compliant for visually impaired users. However, we have a new project designing a Point of Sale application for a brick and morter ...
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Card sorting exercise for a complex platform that is more focused on actions than information
I am working on a platform that has very repetitive information but very different actions in different modules.
Like:
So there are multiple modules with similar clients but different actions module-...
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Best practices for System Usability Scale (SUS) Scoring
My UX team has always utilized SUS Scoring after our usability tests.
We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey.
The ...
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Good design or bad testing?
If you are testing a simple design, should you be concerned if all results come back successful? The tested page has only three CTAs. To rule out the possibility that the participant only clicked on ...
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Drawing on Mobile with fingers: magnifier or offset from finger location?
We are working on a "remove objects from photos" app, where the users highlight/select a part of an image they want to remove and the app takes care of it.
Precision is sort of important ...
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Where is the best place to put notifications?
Our app currently has a Notification Center that can be accessed through an icon on the upper-right hand corner of the page.
I'm in the process of designing a Dashboard, which it and of itself will ...
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How to downscale the scope of startup who assumes full product as a MVP
I'm working as a hybrid designer with this company. I do UX/UI/IA/Research etc. Of course, it's too much for one person but they don't need more than one cook at the kitchen while they're setting up ...
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How to recruit research participants on a volunteer basis?
Startup problems. My company is hoping to build a community of research participants who are willing to lend their time without compensation. I've communicated with them that this approach might not ...
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Best way to organize search form interface?
I have a tab in my application where users can search Accounts. The account table has two different types of accounts, User and Staff type. User type is one that has a username, password, etc. Staff ...
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The user study methods for mobile and web application testing
A mobile version of the website facilitates ubiquitous access to the service, but it seems to me that there are some differences in user needs between the mobile and desktop versions. I conclude the ...
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Research methods for improving onboarding
I am doing research on improving onboarding process of a SaaS product.
Can you recommend a methodology and researches for this kind of work?
I plan to do data analysis, heatmaps, video sessions ...
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Can I use semi-structured interviews for collecting insights for a prototype?
I have a low-fidelity prototype and I would like to use semi-structured interviews to ask users questions while having a walkthrough of the prototype.
Do you think it's a good idea to choose semi-...
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Is preparing workflow/ userflow also part of information architecture?
When we have too much information, we need to organize it by helping with some IA methods (e.g. Location, Alphabetical, Time, Category, Hierarchy and for some cases Process as well).
So, in the same ...
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Should I ever ask what participants in a usability study what they thought about me as a moderator? (New to usability testing!)
I'm excited and pretty new to the Usability testing part of product design. I was wondering if it was okay to ask participants what they thought of the moderators tone, questions, etc. during a ...
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Usability testing: what can be the best questions to ask a user to understand if they prefer infinite scroll vs pagination?
For example, unsplash.com has an infinite scroll. Let's say we want to change it to pagination. What can be the best questions to ask a user for a usability test?
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"Here will be your logo" - any idea how to visually represent this to a client on a demo website?
"Here will be your logo" - any idea how to visually represent this to a client on a demo website?
We are a company offering free demo of client's website, before going for a deal.
Although, the ...
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How to synthesize with my team after field immersion with our users?
For context, we launched an app to a hospital unit. We immersed ourselves in their environment, help answer questions and troubleshoot any technical issues for a whole week.
What would be the best way ...
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How do I test the perceived quality of my SAAS product?
I have a question about how to evaluate our B2B product; we want to understand what would be the best way to assess the quality perceived by those who are using the product on a daily basis. The most ...
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What is the most user-friendly way to ask a 'yes' or 'no' question via e-mail?
I'm interested in finding out the most user friendly way to ask a 'yes' or 'no' question via email. I have included an example and a couple of possibilities below.
It's a huge plus if whatever method ...
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Incentive to recruit B2B customers for generative interviews [closed]
Together with my team need to recruit participants to run some generative interviews, 15 in total. We have a customer base, but we're not sure if we should offer them an incentive and what kind could ...
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What to report when conducting a usability testing with a small sample (5 participants)?
We are going to conduct a usability testing with a small sample (5 participants) as part of an iterative design process meaning we understand that the whole idea of 5 participants is to gather ...
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How much should user research results be filtered for hostile stakeholders?
I've worked in organizations where there is ostensibly an appetite for user feedback, but bad news isn't taken well. Some examples of reactions:
"There's nothing we can do about that problem, ...
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What is the easiest way to automatically collect user data in a prototype app?
I would like to test the design for an app. Therefore, I would like to let my test subjects use an app prototype on their smartphones for a few days in a row. I would like the test persons to use the ...
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Competitive audit
I am trying to conduct a competitive audit for a project I am working on.
I would like to find competitors for a bus seat reservation app, but the country where the app will be shipped doesn't have ...
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UX & usability research as task based testing?
is task based testing a good way to gather user's opinions and research UX and usability of app?
By task based testing I mean we have app for certain type of users, so we gather few people that fit in ...
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Most useful survey questions for user research?
In your experience, what are the most important questions to ask in a survey for a product redesign?
Direct interaction with users is prohibited by my organization, but I have been allowed to conduct ...
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Can we conduct Interviews + Usability Tests in the same session? Let's say 30min + 30 mins each
We're about to launch our MVP and as the sole designer of the team, I know we will have some usability issues. Besides, I want to know if the product is a market fit because the main members of the ...
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How to find out why a website is performing badly on Android phones?
We have an ecommerce website that constantly performs worse in Android web browsers. Click-through rate, conversion, are all significantly lower than iOS device browsers.
How would one start to check ...
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Does requiring NPS/satisfaction score to give feedback skew results?
The other day I wanted to leave feedback on my gym's website. The feedback widget looks like this:
The first question is a mandatory satisfaction score (I clicked 10, but it's not the default).
I ...
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How many participants for a survey when you don't know the total population?
I have been using a sample size calculator to know how many participants I should have to have a sample and results that are representative for my total population. But what if we don't know the total ...
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Example of personas that cater for and are expected to evolve over time
Are there examples of personas that are designed specifically to cater for users whose traits and behaviours are expected to evolve over time as opposed to being static?
One scenario that I can think ...
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How do you uncover true motivations and goals during user research?
My goal is to create some UX/JTBD personas and I am new to conducting user research interviews.
When asking participants what motivates them professionally, or what their professional goals are, a lot ...
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Design Researcher or UX researcher?
I noticed in linkedin last week that many people are referring themselves as "Design researchers" instead of "UX researchers".
I was researching and reading articles to see if ...
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Ux with no budget or time, how? [duplicate]
My job is a small web agency and our boss negotiates and offers UX services. The job consists on producing research, analysis, user journey and personas sometimes in a week or two. I know this is very ...
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UX Research during pandemic [closed]
This is more of a curious question for UX researchers that has been in my mind lately: how are you handling UX research during the pandemic? Because there are some in-person studies like observation ...
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Retroactive UX research
When doing UX research, this usually means laying the foundations for future building. Usability testing is a way of finding errors in prototype or fully working products. But what are the questions I ...
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How do I test if merging two websites is a good idea?
Client wants to merge two of his websites; one is into retail and the other export. Two distinct audiences no doubt. My bias tells me it isn't good to but I want to be sure. What do I test with? Does ...
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