Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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5
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2answers
119 views

fetching data before or after changing mobile app route

I need to change from route A to route B in a mobile app. Route B requires new data to be fetched. My question is quite simple: Are there studies that show whether mobile app users prefer / expect ...
0
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1answer
47 views

How do I find out who my target users are? [closed]

I'm currently reading "just enough research" by Erika Hall and she seems to completely skip this step. Ideally you want to recruit people to conduct user research on who share the same traits as your ...
-1
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0answers
24 views

Budget for User Research - 1 year [closed]

I am working on a proposal for User Research budget (for 2020) for my team and I would like your opinion on how much you think is a good amount to spend on it, realistically. The product is pretty ...
0
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1answer
122 views

Including UX designers in user research / testing processes - considerations

I have been asked previously to participate as user testing processes (formal and informal) and in the screening process the fact that I am also a UX designer doesn't seem to have been an exclusion ...
0
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1answer
65 views

Evaluating a search engine

I work for a medical association, and we maintain a member website with its own search function (not Google). The problem is our search is pretty lousy and pulls up a lot of results that may or may ...
0
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1answer
147 views

Best way to organize search form interface?

I have tab in my application where users can search Accounts. Account table has two different type of accounts, User and Staff type. User type is one that have username, password, etc. Staff only ...
1
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1answer
35 views

How do I treat an 'Incomplete' in a Usability study?

I conducted a usability test where a user is given a set of tasks and we score them based on task completion (completed with ease, completed with minor difficulty, completed with major difficulty, and ...
4
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1answer
204 views

Design Process and Techniques

I have come across this scenario and I am interested to learn from the UX professionals here about the proper technique and process: You are hired by a University to investigate issues with their ...
4
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7answers
344 views

User Research: Checkout redesign

I work at a retail company and am about to start a redesign project - I'll be looking at checkout process. I don't have any personas in place and the company doesn't have the money to invest on this. ...
14
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6answers
6k views

Metrics for measuring user engagement for web applications

Unlike business and e-commerce sites, web applications don't necessarily have an end-goal or target for users to achieve. What are some metrics that can be used to measure how 'engaged' users are with ...
0
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1answer
500 views

What questions to ask in user interview to create better empathy map?

After an exhausted research in the topic of Empathy Map, I understand the critical parts of the most famous maps like 4 quadrants, and Xplaner(gamestorming book) v 1.0 and 2.0 types. They are met on ...
2
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1answer
77 views

How to conduct remote unmoderated user testing on living room devices such as FireTV, Playstation, and Roku?

I'm wondering if there is a better way other than asking users to point a camera at their TV screen and try out some tasks while recording. Maybe mirror the TV screen to a computer and capture the ...
4
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4answers
815 views

What is the logic behind “Print to save pdf” workflow?

When you print any document in OS X, you can "print" the document as a PDF by accessing a PDF menu at the bottom-left of the print panel, where you can open the PDF in Preview, save it as a PDF or ...
1
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1answer
79 views

UX Benchmarking: How much detail should be collected from a user within an enterprise product?

There's a lot of value collecting benchmark data about a user's experience over time. The problem that we are running into is how much information should we ask from our user to help us make informed ...
0
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2answers
106 views

What are the best ways on a sub-500 budget to test for mobile accessibility?

I am familiar with website accessibility at least in terms of WCAG 2.0, Section 508, etc. But I am currently designing a mobile app (cross-platform using React Native tools) and there does not seem to ...
20
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8answers
11k views

When (if ever) should links be opened in a new window?

I have seen a lot of discussion on this topic but it all seems to be opinion based without any research backing up the assumptions. It seems that there are times that it is particularly relevant to ...
3
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4answers
132 views

How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
0
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1answer
173 views

Research Project Planning - Time estimates for various research methods and phases

Are there any suggested rough estimates for how long user research methods and phases of research planing, execution, and analysis take? I'm trying to get better at project management and planning ...
1
vote
5answers
121 views

How should UX designers review the completed web application and prepare a report about it?

How Should a UX designer review the completed app? What are the main credentials and How do you report if something is not working like expected? Do you have some check-list during your review or a ...
0
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2answers
53 views

What are the downsides of asking your current users to participate in a study (e.g. for new functionality)?

What I mean is, you rarely see companies put some form of banner out there on their homepage saying: "Hey, we're developing some new stuff and would like our customer's opinions on it. Take a quick ...
0
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1answer
90 views

Best UX when you have several bots?

My question is about the UX for chatbots when there are multiple bots within a website or digital ecosystem. This must be an increasing problem these days in very large companies for example, when you ...
1
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2answers
49 views

Research: Learning about the audience and identifying user needs

I am starting work on a new website project that is a website for a design agency and I want to understand how can I get to users? How to understand the target audience, so I can use research methods?
1
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1answer
37 views

What are filler words that you can use for responding to users' saying in user interview?

In user interviews, I often say "very interesting" or "that's an interesting point" or "very helpful" in response to users answer. "Interesting" is a perfect word choice because it has a neutral ...
0
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2answers
32 views

How to integrate scientific resources in user research?

I am about to conduct my first user interviews in order to find out why and how musicians are collaborating in music production with digital audio workstations. Having found several resources that ...
7
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5answers
12k views

Best way to organize data gathered during research?

What is the best and most scientific way to organize all the qualtative data gathered during research? I think this is important because with easy to understand research and data, it will be difficult ...
0
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1answer
48 views

User Scenarios, Journeys, Problem Statements - Tools/Ways to organise multiple scenarios and storyboards

While we're making sense of the research data, we may wish to aggregate that into a set of scenarios, storyboards, or problem statements. I'm wondering if any of you does organise such outputs and, if ...
3
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3answers
1k views

Why are assumptions in Lean UX written in the form of “we believe … to be true” and not in the form of “we do not know if …”?

A characteristic of Lean UX is writing down assumptions, which are then used as the basis for design. But should I not rather write down the things I don`t know, and which I want to learn from users?
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1answer
87 views

UX process for various products in different development phases

There are a lot of phases to go through in UX and UI design process. In research phase, there are various research methods available and many steps to take to achieve a meaningful result. I would ...
0
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0answers
19 views

How long do user research studies tend to take when the participant needs a translator?

My team is running several user research studies on a mostly internal product with both English-speaking and non-English-speaking users. The studies are written in English. One is a quantitative ...
0
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2answers
49 views

Online survey method: Redesigning existing website for an agency

The situation is that our customers usually hears about our services from others in the city or country rather than finding us through our website. But as our website feels outdated and the provided ...
0
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0answers
37 views

How to distribute values evenly when having several independent variables?

I am doing a research study with teens. Previously, I have already recruited and studied, let's say, 11 teens (with various ages, gender, and ethnicity). Additionally, I am planning to recruit 10 ...
0
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1answer
51 views

How to test which CTAs prompt users to take specific actions

I'm experimenting with different messages/Calls-to-Action in our product to see which specific CTAs are most successful at prompting our users to take specific actions we want them to take. Besides ...
0
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1answer
63 views

Where/How do I gather data for this portfolio project…?

I'm sure I'll be called, as a UX designer, to give a total-usability-makeover to a website or two. Wanting to include in my portfolio a demonstration of my preparedness for this, I simply Googled "...
0
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0answers
24 views

What navigation label would you give these list items?

I read on here recently that a navigation label is a promise to the user that what they are about to click on is appropriately represented next. I love this. However, I am struggling to correctly ...
2
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3answers
138 views

Hiring overseas UX profesional to aid our product design process

For example, you have a product that has been run in a specific country then your CEO wants you to expand the market to another country with a different culture and language. Do you think it's wise to ...
1
vote
3answers
75 views

Recruiting from a specialized pool

We're trying to create a database of users that we can contact for our future UX needs. But the pool is small and specialized (doctors). Can you offer any advice for how to encourage sign-up from a ...
13
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3answers
3k views

Is there any research with respect to how font-weight affects readability?

Is there any research with respect to how font-weight affects readability? Obviously, there is some relation there, but I'm struggling to make a decision based on any facts. I created a jsFiddle ...
1
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1answer
39 views

Inferences you can make about users leveraging footer navigation vs main nav?

I am using FullStory to study some user behavior on some client sites and have noticed a trend in a few client sites where users will opt to use the links in the footer navigation over the main menu. ...
1
vote
1answer
65 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
7
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4answers
570 views

What are the best practices for keeping and analyzing unstructured user feedback?

To get and analyze users' feedback is vital for designing successful products as all of you perfectly know. It is more or less clear what to do with surveys' results, but what is the best way to keep ...
1
vote
1answer
91 views

Input a lot of data with select vs checkbox

I want to input some sets of data. Let's say it's like an assignment for a member on a team in some task. I want to apply several members in the task but how is the best experience to input these ...
0
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0answers
45 views

Is it recommended to have tab index navigation for complex web application?

I am doing requirement gathering for a complex in house web application. My customer is adamant to have keyboard tab index interaction for the application along with regular mouse interaction. My ...
2
votes
1answer
130 views

Slowing down internet connection to better understand UX on slower connections? [closed]

I would like to better understand the UX on slower connections. Is there a set of tools or instructions on how to achieve this on Mac/Windows? FYI, my software isn't a website or app, it's desktop ...
0
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4answers
75 views

Usability testing old and new design at the same time?

One of our designers has redesigned a page of ours using insights from another piece of research we did months ago. I want to test old design and new design at the same time to evaluate if the ...
1
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3answers
143 views

How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
1
vote
2answers
78 views

How might competitive analysis help enrich User Personas in UX research?

I can't find any reasons to support the use of Competitive Analysis in building an efficient persona. User Persona essentially talks about different profiles of user and their goal, frustrations, ...
2
votes
5answers
116 views

Is there an unbiased way to collect feedback on a product idea in a user survey?

I’m working with a stakeholder on a potential major pivot to a product, which gets used both inside and outside our organization. The stakeholder wants to directly ask a question like this in a ...
3
votes
9answers
765 views

UX Strategy for MVP's [closed]

Could you please any one tell me about the UX method for MINIMUM VIABLE PRODUCTS? We can't follow the traditional UX Strategy such as user research, scenarios, prototyping, user testing etc.. for the ...
0
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3answers
313 views

User stories and goals — do we categories them?

I've created a set of user stories. I have been asked to categorise them for the sprint e.g. header, footer, shop page etc. However, it feels a little forced rather I have created user stories based ...
0
votes
1answer
78 views

What is the best way to communicate to a user that a pricing package is no longer available?

We currently offer 4 pricing packages, but will no longer be offering one of them. What is the best way to communicate this to users, particularly the ones who were on that (deprecated) plan and are ...