Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

Filter by
Sorted by
Tagged with
0 votes
1 answer
13 views

Floating action button with two similar functions on different pages

We are designing an app and want to use a floating action button (FAB) in order to add an item to our list. Now this list can be either a "task" or a "reward" depending on what ...
1 vote
1 answer
36 views

Reports/research about legalese texts

I'm looking for any reports or user researches done related to legalese text in software. Apart from curiosity I'm mostly trying to find efficient methods for showing EULA (minimizing confusion for ...
2 votes
1 answer
54 views

Solutions disguised as problem statements

As UX professionals, especially in enterprise settings, we are excluded from the problem exploration and we are given solutions instead. At that point, we start our process from the middle. Depending ...
0 votes
1 answer
18 views

User Research Estimation

What are the units/factors you take into account when estimating or scoping your user research? Other than the business domain's complexity, remote/in-person research and the difficulty of participant ...
0 votes
2 answers
114 views

What navigation label would you give these list items?

I read on here recently that a navigation label is a promise to the user that what they are about to click on is appropriately represented next. I love this. However, I am struggling to correctly ...
3 votes
1 answer
127 views

How to conduct remote unmoderated user testing on living room devices such as FireTV, Playstation, and Roku?

I'm wondering if there is a better way other than asking users to point a camera at their TV screen and try out some tasks while recording. Maybe mirror the TV screen to a computer and capture the ...
1 vote
1 answer
155 views

UX Benchmarking: How much detail should be collected from a user within an enterprise product?

There's a lot of value collecting benchmark data about a user's experience over time. The problem that we are running into is how much information should we ask from our user to help us make informed ...
4 votes
4 answers
221 views

Gap between research and design

In his book, About Face, Alan Cooper uses term research-design gap when he speaks about the gap between user research and designing phases of user centered design or to be more specific goal directed ...
1 vote
5 answers
284 views

How to do User Research when interviews are impossible?

User Research is the heart of UCD and UX, most of time my clients requesting my job as UX Specialist "Remotely", and I wonder what is the best working methodology to do User Research when interviews ...
0 votes
2 answers
158 views

Is it useful to have "add to favorites" button in the the search result?

I am working on an e-commerce website. I am wondering how useful it is to have "add to favorites" in search result? Here are some example: Etsy In the search result, if you hover over the ...
0 votes
1 answer
30 views

Automated Transcription navigation for Videos

To make the User Research a bit leaner i do not fully transcribe interviews but make notes (or a note taker does this). But sometimes i need to jump back to the interview video, just to see that ...
1 vote
2 answers
194 views

Users' attention to minimized video

We do know autoplaying videos is bad. When users arrive at a webpage, they don’t appreciate being surprised by video or audio content that begins playing without their consent. Video, and the ...
2 votes
3 answers
114 views

Does Usability Tests and Product Experience Maps go Under Discovery or Define Stage?

I'm creating education materials for my company on UX to help better educate the team and secure more funding for UX at the company. But as I was reading how we define stages of UX I came across what ...
2 votes
2 answers
38 views

Better Product Navigation on POS for visually impaired

My company has designed and developed websites that need to be AA compliant for visually impaired users. However, we have a new project designing a Point of Sale application for a brick and morter ...
0 votes
2 answers
67 views

Card sorting exercise for a complex platform that is more focused on actions than information

I am working on a platform that has very repetitive information but very different actions in different modules. Like: So there are multiple modules with similar clients but different actions module-...
2 votes
1 answer
195 views

Best practices for System Usability Scale (SUS) Scoring

My UX team has always utilized SUS Scoring after our usability tests. We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey. The ...
1 vote
1 answer
94 views

Good design or bad testing?

If you are testing a simple design, should you be concerned if all results come back successful? The tested page has only three CTAs. To rule out the possibility that the participant only clicked on ...
3 votes
1 answer
65 views

Drawing on Mobile with fingers: magnifier or offset from finger location?

We are working on a "remove objects from photos" app, where the users highlight/select a part of an image they want to remove and the app takes care of it. Precision is sort of important ...
1 vote
4 answers
458 views

Where is the best place to put notifications?

Our app currently has a Notification Center that can be accessed through an icon on the upper-right hand corner of the page. I'm in the process of designing a Dashboard, which it and of itself will ...
0 votes
2 answers
51 views

How to downscale the scope of startup who assumes full product as a MVP

I'm working as a hybrid designer with this company. I do UX/UI/IA/Research etc. Of course, it's too much for one person but they don't need more than one cook at the kitchen while they're setting up ...
0 votes
2 answers
48 views

How to recruit research participants on a volunteer basis?

Startup problems. My company is hoping to build a community of research participants who are willing to lend their time without compensation. I've communicated with them that this approach might not ...
0 votes
1 answer
285 views

Best way to organize search form interface?

I have a tab in my application where users can search Accounts. The account table has two different types of accounts, User and Staff type. User type is one that has a username, password, etc. Staff ...
0 votes
0 answers
31 views

The user study methods for mobile and web application testing

A mobile version of the website facilitates ubiquitous access to the service, but it seems to me that there are some differences in user needs between the mobile and desktop versions. I conclude the ...
0 votes
1 answer
42 views

Research methods for improving onboarding

I am doing research on improving onboarding process of a SaaS product. Can you recommend a methodology and researches for this kind of work? I plan to do data analysis, heatmaps, video sessions ...
0 votes
1 answer
90 views

Can I use semi-structured interviews for collecting insights for a prototype?

I have a low-fidelity prototype and I would like to use semi-structured interviews to ask users questions while having a walkthrough of the prototype. Do you think it's a good idea to choose semi-...
0 votes
0 answers
41 views

Is preparing workflow/ userflow also part of information architecture?

When we have too much information, we need to organize it by helping with some IA methods (e.g. Location, Alphabetical, Time, Category, Hierarchy and for some cases Process as well). So, in the same ...
0 votes
0 answers
21 views

Should I ever ask what participants in a usability study what they thought about me as a moderator? (New to usability testing!)

I'm excited and pretty new to the Usability testing part of product design. I was wondering if it was okay to ask participants what they thought of the moderators tone, questions, etc. during a ...
2 votes
3 answers
184 views

Usability testing: what can be the best questions to ask a user to understand if they prefer infinite scroll vs pagination?

For example, unsplash.com has an infinite scroll. Let's say we want to change it to pagination. What can be the best questions to ask a user for a usability test?
4 votes
3 answers
1k views

"Here will be your logo" - any idea how to visually represent this to a client on a demo website?

"Here will be your logo" - any idea how to visually represent this to a client on a demo website? We are a company offering free demo of client's website, before going for a deal. Although, the ...
0 votes
0 answers
12 views

How to synthesize with my team after field immersion with our users?

For context, we launched an app to a hospital unit. We immersed ourselves in their environment, help answer questions and troubleshoot any technical issues for a whole week. What would be the best way ...
1 vote
1 answer
56 views

How do I test the perceived quality of my SAAS product?

I have a question about how to evaluate our B2B product; we want to understand what would be the best way to assess the quality perceived by those who are using the product on a daily basis. The most ...
3 votes
3 answers
854 views

What is the most user-friendly way to ask a 'yes' or 'no' question via e-mail?

I'm interested in finding out the most user friendly way to ask a 'yes' or 'no' question via email. I have included an example and a couple of possibilities below. It's a huge plus if whatever method ...
0 votes
2 answers
61 views

Incentive to recruit B2B customers for generative interviews [closed]

Together with my team need to recruit participants to run some generative interviews, 15 in total. We have a customer base, but we're not sure if we should offer them an incentive and what kind could ...
0 votes
4 answers
82 views

What to report when conducting a usability testing with a small sample (5 participants)?

We are going to conduct a usability testing with a small sample (5 participants) as part of an iterative design process meaning we understand that the whole idea of 5 participants is to gather ...
1 vote
2 answers
105 views

How much should user research results be filtered for hostile stakeholders?

I've worked in organizations where there is ostensibly an appetite for user feedback, but bad news isn't taken well. Some examples of reactions: "There's nothing we can do about that problem, ...
0 votes
1 answer
91 views

What is the easiest way to automatically collect user data in a prototype app?

I would like to test the design for an app. Therefore, I would like to let my test subjects use an app prototype on their smartphones for a few days in a row. I would like the test persons to use the ...
0 votes
3 answers
63 views

Competitive audit

I am trying to conduct a competitive audit for a project I am working on. I would like to find competitors for a bus seat reservation app, but the country where the app will be shipped doesn't have ...
0 votes
2 answers
84 views

UX & usability research as task based testing?

is task based testing a good way to gather user's opinions and research UX and usability of app? By task based testing I mean we have app for certain type of users, so we gather few people that fit in ...
17 votes
4 answers
45k views

Most useful survey questions for user research?

In your experience, what are the most important questions to ask in a survey for a product redesign? Direct interaction with users is prohibited by my organization, but I have been allowed to conduct ...
3 votes
4 answers
482 views

Can we conduct Interviews + Usability Tests in the same session? Let's say 30min + 30 mins each

We're about to launch our MVP and as the sole designer of the team, I know we will have some usability issues. Besides, I want to know if the product is a market fit because the main members of the ...
2 votes
3 answers
172 views

How to find out why a website is performing badly on Android phones?

We have an ecommerce website that constantly performs worse in Android web browsers. Click-through rate, conversion, are all significantly lower than iOS device browsers. How would one start to check ...
1 vote
1 answer
39 views

Does requiring NPS/satisfaction score to give feedback skew results?

The other day I wanted to leave feedback on my gym's website. The feedback widget looks like this: The first question is a mandatory satisfaction score (I clicked 10, but it's not the default). I ...
4 votes
3 answers
116 views

How many participants for a survey when you don't know the total population?

I have been using a sample size calculator to know how many participants I should have to have a sample and results that are representative for my total population. But what if we don't know the total ...
0 votes
2 answers
32 views

Example of personas that cater for and are expected to evolve over time

Are there examples of personas that are designed specifically to cater for users whose traits and behaviours are expected to evolve over time as opposed to being static? One scenario that I can think ...
1 vote
5 answers
449 views

How do you uncover true motivations and goals during user research?

My goal is to create some UX/JTBD personas and I am new to conducting user research interviews. When asking participants what motivates them professionally, or what their professional goals are, a lot ...
1 vote
2 answers
143 views

Design Researcher or UX researcher?

I noticed in linkedin last week that many people are referring themselves as "Design researchers" instead of "UX researchers". I was researching and reading articles to see if ...
0 votes
2 answers
73 views

Ux with no budget or time, how? [duplicate]

My job is a small web agency and our boss negotiates and offers UX services. The job consists on producing research, analysis, user journey and personas sometimes in a week or two. I know this is very ...
1 vote
3 answers
117 views

UX Research during pandemic [closed]

This is more of a curious question for UX researchers that has been in my mind lately: how are you handling UX research during the pandemic? Because there are some in-person studies like observation ...
2 votes
2 answers
422 views

Retroactive UX research

When doing UX research, this usually means laying the foundations for future building. Usability testing is a way of finding errors in prototype or fully working products. But what are the questions I ...
1 vote
2 answers
61 views

How do I test if merging two websites is a good idea?

Client wants to merge two of his websites; one is into retail and the other export. Two distinct audiences no doubt. My bias tells me it isn't good to but I want to be sure. What do I test with? Does ...

1
2 3 4 5
17