Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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37 views

Can I use semi-structured interviews for collecting insights for a prototype?

I have a low-fidelity prototype and I would like to use semi-structured interviews to ask users questions while having a walkthrough of the prototype. Do you think it's a good idea to choose semi-...
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1answer
75 views

Is UX Research most of the time unnecessary nowadays? [closed]

I got mixed opinions from my colleagues, so I would like your two cents on this. As we know, UX research is a time-consuming step in the UX process. When you work with apps or websites, I believe that ...
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47 views

Available research around the use of delimiters (comma's) in large numbers

Is anyone aware of any cognitive/academic research/performance factors around the use of delimiters in larger numbers? And more specifically, the speed at which humans process them? Example with ...
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2answers
136 views

What are some authentic resources to find research papers on Healthcare UX?

I'm working on the digital ecosystem of Healthcare applications. Because of Covid-19 we are unable to reach out to actual users for primary research. So, it would be really helpful if someone can ...
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3answers
247 views

Where is the best place to put notifications?

Our app currently has a Notification Center that can be accessed through an icon on the upper-right hand corner of the page. I'm in the process of designing a Dashboard, which it and of itself will ...
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1answer
87 views

Is it useful to have "add to favorites" button in the the search result?

I am working on an e-commerce website. I am wondering how useful it is to have "add to favorites" in search result? Here are some example: Etsy In the search result, if you hover over the ...
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3answers
326 views

What is the most user-friendly way to ask a 'yes' or 'no' question via e-mail?

I'm interested in finding out the most user friendly way to ask a 'yes' or 'no' question via email. I have included an example and a couple of possibilities below. It's a huge plus if whatever method ...
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25 views

Email vs messaging paradigm (patient portal)

I am building a secure patient portal through which patients / doctors communicate. The existing web-based platform fits the traditional "email," paradigm (inbox, sent, archived). Each email ...
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2answers
65 views

Focus group for international non-native English speakers

I'm planning and moderating a series of remote focus groups with people around the world whose native language is not English. Their English speaking abilities will vary. I'm looking for advice ...
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2answers
99 views

How to improve user activation / retention with user research?

I'm a junior UXR and would like to get some advice regarding how to improve user activation and retention through user research. Some background: I'm working as the only UX researcher in a B2B SaaS ...
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1answer
54 views

What is a good resource for objective data on what to label options in an application, e.g. should they be called settings, preferences, or options?

I'm looking for objective and publicly available quantitative research on the language that users prefer or industry best practices on what to call options in an application. When is it best to use ...
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69 views

What is the easiest way to automatically collect user data in a prototype app?

I would like to test the design for an app. Therefore, I would like to let my test subjects use an app prototype on their smartphones for a few days in a row. I would like the test persons to use the ...
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72 views

How much should user research results be filtered for hostile stakeholders?

I've worked in organizations where there is ostensibly an appetite for user feedback, but bad news isn't taken well. Some examples of reactions: "There's nothing we can do about that problem, ...
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132 views

Usability testing: what can be the best questions to ask a user to understand if they prefer infinite scroll vs pagination?

For example, unsplash.com has an infinite scroll. Let's say we want to change it to pagination. What can be the best questions to ask a user for a usability test?
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1k views

Is double-click the right approach for desktop versions?

To open a folder in desktop versions, we usually have to click on the folder name. However, Google Drive uses a double-click on the folder to open it, while Onedrive uses a single-click on the folder ...
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2answers
62 views

UX & usability research as task based testing?

is task based testing a good way to gather user's opinions and research UX and usability of app? By task based testing I mean we have app for certain type of users, so we gather few people that fit in ...
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2answers
144 views

UX for Range Control within a Carbon Footprint Tracking App

I am working on redesigning the UX for a carbon footprint tracking app. The issue is when it comes to letting users select miles travelled via airplane, car, bicycle etc..with airplanes, the data ...
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1answer
23 views

Does requiring NPS/satisfaction score to give feedback skew results?

The other day I wanted to leave feedback on my gym's website. The feedback widget looks like this: The first question is a mandatory satisfaction score (I clicked 10, but it's not the default). I ...
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1answer
115 views

What is the typical ratio of downloads to sign ups for B2C product apps eg A typical fitness/health app?

I have a health app where the user sign up is quite straightforward(at least in my eyes). It goes as follows - Screen 1 - enter email id, password Screen 2 - enter verification code sent on email ...
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1answer
101 views

Usability testing dashboard

I want to usability test the current dashboard before I start any designs to understand how current users are using it and what are their pain points. In the past when I have done such testing I have ...
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3answers
297 views

What are some examples of UX engineering heuristics?

Noting that UX engineering is a fairly expansive term, I'll contextualize this to UX engineering as it relates to component prototyping and development, UI architecture, and maintenance. What kind of ...
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2answers
93 views

What navigation label would you give these list items?

I read on here recently that a navigation label is a promise to the user that what they are about to click on is appropriately represented next. I love this. However, I am struggling to correctly ...
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1answer
98 views

How to conduct remote unmoderated user testing on living room devices such as FireTV, Playstation, and Roku?

I'm wondering if there is a better way other than asking users to point a camera at their TV screen and try out some tasks while recording. Maybe mirror the TV screen to a computer and capture the ...
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42 views

Remote contextual inquiry with sensitive data

As part of an upcoming redesign project, I would like to conduct a contextual inquiry with some of our users. Due to COVID, I'm being advised to do this remotely (I normally would do this in-person). ...
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1answer
115 views

UX Benchmarking: How much detail should be collected from a user within an enterprise product?

There's a lot of value collecting benchmark data about a user's experience over time. The problem that we are running into is how much information should we ask from our user to help us make informed ...
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173 views

Users' attention to minimized video

We do know autoplaying videos is bad. When users arrive at a webpage, they don’t appreciate being surprised by video or audio content that begins playing without their consent. Video, and the ...
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48 views

How to let an existing user buy a subscription without signing in?

How can an existing user continue buying a subscription using the same email ID without signing in? I have made the new user to create a password at the end of the checkout/purchasing the subscription....
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1answer
108 views

Best practices for System Usability Scale (SUS) Scoring

My UX team has always utilized SUS Scoring after our usability tests. We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey. The ...
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1answer
700 views

Given Item VS Custom Amount

As a user I'm able to donate money in two different ways: by choosing the amount from the given items, OR in alterative, by typing my custom amount. How would you better visualize these two options, ...
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1answer
74 views

Does Usability Tests and Product Experience Maps go Under Discovery or Define Stage?

I'm creating education materials for my company on UX to help better educate the team and secure more funding for UX at the company. But as I was reading how we define stages of UX I came across what ...
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3answers
160 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
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1answer
234 views

Best way to organize search form interface?

I have a tab in my application where users can search Accounts. The account table has two different types of accounts, User and Staff type. User type is one that has a username, password, etc. Staff ...
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76 views

How to engage user if some API is taking time on website or app

What are the methods using which we can engage the user on website or mobile app page where some backend API take more time to provide the output.
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2answers
2k views

Are remote preference tests (A vs. B) always flawed because of learning effect?

Currently doing UX testing on low budget. We have prototypes in Figma and user tests in Maze. Now one of the main goals is to compare two versions of a feature. The problem? All the remote testing ...
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23 views

Aside from going into bootcamps, what’s another way to build case studies? I have a few ideas but I’m not sure how to build it without a main guide?

So as a context: I've already done a bootcamp last year but in that bootcamp, we didn't make a lot of case studies. Just one. I need more but I'm not sure how I'm going to recruit participants into ...
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2answers
45 views

How best to conduct user research on existing textual documents?

My team and I are designing an online service that hosts learning material in the form of articles with various sections that take maybe 10 minutes to read. While we can't change the content, we can ...
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30 views

Does using research goals to support note-taking during interviews bias the results?

We have some observers for our user interviews and have been considering using some note-taking frameworks to support observers to see how research is relevant. We had the idea of using the research ...
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1answer
40 views

User Researchers - Are there types of research questions that not appropriate for discovery?

When generating research questions for discovery are there any inappropriate questions that require reframing? I'm specifically wondering if there are useful provisos or rules that support generating ...
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3answers
76 views

What's the difference between Heuristic Review and Journey Mapping

HR has been around for a while. JM is relatively new. But I wonder if JM is just a glorified, more encompassing HR. I can think of a few differences: HR can be about a page, one task while using a ...
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1answer
236 views

Design Process and Techniques

I have come across this scenario and I am interested to learn from the UX professionals here about the proper technique and process: You are hired by a University to investigate issues with their ...
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27 views

Log in before confirming a transaction

My team and I are building a self-service web portal that allows users to make the transaction as they would in person at a bank...first, when the users visit the web portal they process the ...
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1answer
45 views

What's best practice for including correct answers in tree tests?

Let's say I'm creating a tree test to validate my IA for a grocery shopping website. When I'm creating the tree, I'm wondering if I should include the target in the tree, or stop the tree at the next ...
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3answers
13k views

Gender neutral photos for users who don't yet have a profile picture

I am administering a web application that has male and female users. Currently, the default user photo is: I don't like this because it seems rather masculine and gives me the impression that the ...
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1answer
102 views

User testing of multi dimensional information architecture

i'm working on a project where I have to test an information architecture. This kind of IA is multidimensional. So you can access to the same content through several path. Each content is tagged with ...
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1answer
60 views

Suggested number of groups in open card sorting

I'm going to use OptimalWorkshop for conduct an open card sorting exercises (unmoderated) with about 35 cards. I will recruit about 40 participants. Do I need to constrain the number of groupings ...
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21 views

Where should website logo link to in an organization with multiple platforms? [duplicate]

We have an organization that has a /forum (discourse), a /news (ghost CMS), /learn(learning platform) and etc. They all share a similar navigation with the organization's logo in the middle and ...
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5answers
107 views

How can I phrase questions to user tests to not give away the solution?

For a site project I'm designing, I want to make sure people know where to find what they need so names of main sections must be clear. I want to test with a couple users, as many as I can perhaps. ...
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4answers
55k views

Definition and example to distinguish qualitative and quantitative research

I am looking for the best definition for qualitative and quantitative research. I wrote an article on UX Magazine in which I tried to address the need for doing research that tries to map what happens ...
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1answer
161 views

Is there any research about input mask corrections?

I've found some researches about input masks in general but they all say just how to let user type text correctly. But I find it very frustrating when I need to correct an input (press backspace) and ...
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3answers
39 views

Recruitment for UX research [closed]

I'm would like to recruit executives and design leaders for a study, but my budget will only cover incentives. What are the best recruitment strategies that don't involve paying hefty service fees or ...

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