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Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

3
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4answers
78 views

How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
0
votes
4answers
107 views

How can I convince stakeholders and management that I need a user research focus group?

Background info on the company: I'm the only User Experience Designer at a start-up-size company that has been around for 20 years. It's only been in the last few years that they've even created a ...
2
votes
1answer
55 views

How to conduct remote unmoderated user testing on living room devices such as FireTV, Playstation, and Roku?

I'm wondering if there is a better way other than asking users to point a camera at their TV screen and try out some tasks while recording. Maybe mirror the TV screen to a computer and capture the ...
2
votes
1answer
240 views

How to analyze Pre/Post Single Ease of use question data?

Hello all UX researchers, In my recent UX study, I used a single ease of use question at the start and end of the each task on the scale of 1 to 7 ( where 1= strongly disagree, 7= strongly agree). ...
0
votes
1answer
62 views

What questions to ask in user interview to create better empathy map?

After an exhausted research in the topic of Empathy Map, I understand the critical parts of the most famous maps like 4 quadrants, and Xplaner(gamestorming book) v 1.0 and 2.0 types. They are met on ...
0
votes
1answer
104 views

Best way to organize search form interface?

I have tab in my application where users can search Accounts. Account table has two different type of accounts, User and Staff type. User type is one that have username, password, etc. Staff only ...
0
votes
1answer
50 views

Research Project Planning - Time estimates for various research methods and phases

Are there any suggested rough estimates for how long user research methods and phases of research planing, execution, and analysis take? I'm trying to get better at project management and planning ...
0
votes
1answer
121 views

User stories and goals — do we categories them?

I've created a set of user stories. I have been asked to categorise them for the sprint e.g. header, footer, shop page etc. However, it feels a little forced rather I have created user stories based ...
-1
votes
1answer
45 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
-2
votes
1answer
66 views

Best practice when doing user research with surveys?

Could you suggest best practice when doing user reasearch with surveys with open questions? Context a web page has (unexpectedly) a lot of visitors we know nothing about. This page is not listed in ...
1
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0answers
35 views

Customer Needs Prioritization

I'm trying to uncover best practices for prioritizing customer needs and opportunities. So, the team defines customer research questions then comes back with a lot of data. These can be distilled ...
1
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0answers
51 views

Are there studies on scanning patterns for dual/multiple screens?

There are well known scanning patterns (such as F and Z scanning for websites that have been around for some time), but my assumption is that these have been built up over the years from research on ...
1
vote
0answers
39 views

What is the best way to conduct English word-recall exercises with people who have just been exposed to English via GUI elements?

I'm working on an App for Indian languages and the users in context have heard English very little. Only for things like 'Tables', 'Order', etc. I wanted to understand what's a good way to conduct ...
0
votes
0answers
12 views

How do you come up with research objectives for an exploratory study?

Context: There is a very high level area of study 'E-commerce' and the brief says that I am supposed to redefine the UX. How do I identify key areas of focus for the research?
0
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0answers
27 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
0
votes
0answers
20 views

Are there any case studies using Sinus-Milieus in product development?

Currently, I am exploring how to use the research insights from the Sinus-Milieus institute in the discovery phase of the development of a news media product. These insights are all about "groups of ...
0
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0answers
23 views

Participant Criteria - User Testing Lab

We recently ran a user testing lab for our eCommerce mobile app. Part of the recruitment process for the participants is to make sure they don't work in any type of web based job role (digital ...
0
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0answers
24 views

Running Qualitative user research on Marketing Creatives

as an e-commerce company, it's common for creatives for marketing campaigns success to be measured in terms of numbers. e.g. based on click-through rates and conversion rates. however, just numbers ...
0
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0answers
31 views

Do you need a security clearance to conduct contextual inquiries?

To my understanding, a contextual inquiry is conducted in the natural environment of the participant. So for example, if my participant works in an occupation that holds sensititve/proprietary ...
0
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0answers
47 views

Executing the exploration phase of double diamond process

I'm a web designer working towards a transition into UX. I'm currently working on a side project to get my teeth into the ux and product design side of things. The project is a redesign of an ...
0
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0answers
91 views

Building UX Personas - Identifying User Behaviour

I am working on building some User Personas for my company. Using a mixture of Analytics and internal data, I am trying to identify behavioral trends. From the data I've noticed only 1 minor trend. ...
0
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0answers
126 views

Research - Referring to users under GDPR

We have an internal knowledge base where the user researchers share their findings to other members (across all functions) of the team. This knowledge base is open to all employees of the company, so ...
0
votes
0answers
308 views

What is the best way to ask a user for contact information on an exit survey?

We currently have an exit survey on our site that is triggered when a customer attempts to exit the purchase flow. We've been getting vague responses back and would love to contact some users to get ...
0
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0answers
71 views

Asking customers in store vs. at home

I would like to conduct a survey with customers of a retail store after a sales conversation and I am currently thinking about the best approach: Ask customers to fill out a survey in the store at ...
0
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0answers
97 views

How to best organize user research across all studies?

We're currently reconsidering the way we've archived/organized our user research, not for a single study, but for ALL previous studies. Our organization is very large and silo'd (including the user ...
0
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0answers
83 views

Video Clipping - Best practices

Are there any best practices for Video Clipping UX? For desktop only. I noticed some common UI patterns: Ribbon Clipping box Set/Mark in/out Timeline (various steps) Q1: When the user drags the ...
0
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0answers
75 views

What is the Design principle behind the Search ( Locality ) ?. See the Case

I am working on a bike rental platform. currently i my search follows the CASE #1 but i want to know what would be the user experience if there is an option to select the locality in which the user ...