Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

3
votes
4answers
101 views

How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
3
votes
2answers
102 views

What is the role of a test user that you invited to test your app and how do you handle communication with them?

We have a bit of a quarrel in our team around this topic. Here is what happened without going into much detail: We are developing a new social network and are in the alpha stage right now. To test ...
1
vote
2answers
94 views

How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
0
votes
2answers
81 views

What are the best ways on a sub-500 budget to test for mobile accessibility?

I am familiar with website accessibility at least in terms of WCAG 2.0, Section 508, etc. But I am currently designing a mobile app (cross-platform using React Native tools) and there does not seem to ...
-1
votes
2answers
81 views

Making up user audience?

I understand that, for someone who’s just starting to put together a portfolio without any “real” projects under his belt, made up projects and scenarios are acceptable pieces of work to include. ...
2
votes
1answer
62 views

How to conduct remote unmoderated user testing on living room devices such as FireTV, Playstation, and Roku?

I'm wondering if there is a better way other than asking users to point a camera at their TV screen and try out some tasks while recording. Maybe mirror the TV screen to a computer and capture the ...
2
votes
1answer
255 views

How to analyze Pre/Post Single Ease of use question data?

Hello all UX researchers, In my recent UX study, I used a single ease of use question at the start and end of the each task on the scale of 1 to 7 ( where 1= strongly disagree, 7= strongly agree). ...
1
vote
1answer
27 views

Inferences you can make about users leveraging footer navigation vs main nav?

I am using FullStory to study some user behavior on some client sites and have noticed a trend in a few client sites where users will opt to use the links in the footer navigation over the main menu. ...
1
vote
1answer
122 views

What are some advanced techniques of UX Competitor Analysis?

What are some advanced techniques of UX Competitor Analysis and what is the number of competitors that must be analyzed to have relevant results and get enough data to create a solid product? Also, ...
1
vote
1answer
48 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
0
votes
1answer
32 views

How to test which CTAs prompt users to take specific actions

I'm experimenting with different messages/Calls-to-Action in our product to see which specific CTAs are most successful at prompting our users to take specific actions we want them to take. Besides ...
0
votes
1answer
184 views

What questions to ask in user interview to create better empathy map?

After an exhausted research in the topic of Empathy Map, I understand the critical parts of the most famous maps like 4 quadrants, and Xplaner(gamestorming book) v 1.0 and 2.0 types. They are met on ...
0
votes
1answer
108 views

Best way to organize search form interface?

I have tab in my application where users can search Accounts. Account table has two different type of accounts, User and Staff type. User type is one that have username, password, etc. Staff only ...
0
votes
1answer
76 views

Research Project Planning - Time estimates for various research methods and phases

Are there any suggested rough estimates for how long user research methods and phases of research planing, execution, and analysis take? I'm trying to get better at project management and planning ...
0
votes
1answer
193 views

User stories and goals — do we categories them?

I've created a set of user stories. I have been asked to categorise them for the sprint e.g. header, footer, shop page etc. However, it feels a little forced rather I have created user stories based ...
-2
votes
1answer
104 views

Best practice when doing user research with surveys?

Could you suggest best practice when doing user reasearch with surveys with open questions? Context a web page has (unexpectedly) a lot of visitors we know nothing about. This page is not listed in ...
1
vote
0answers
28 views

Reports/research about legalese texts

I'm looking for any reports or user researches done related to legalese text in software. Apart from curiosity I'm mostly trying to find efficient methods for showing EULA (minimizing confusion for ...
1
vote
0answers
40 views

Customer Needs Prioritization

I'm trying to uncover best practices for prioritizing customer needs and opportunities. So, the team defines customer research questions then comes back with a lot of data. These can be distilled ...
1
vote
0answers
59 views

Are there studies on scanning patterns for dual/multiple screens?

There are well known scanning patterns (such as F and Z scanning for websites that have been around for some time), but my assumption is that these have been built up over the years from research on ...
1
vote
0answers
41 views

What is the best way to conduct English word-recall exercises with people who have just been exposed to English via GUI elements?

I'm working on an App for Indian languages and the users in context have heard English very little. Only for things like 'Tables', 'Order', etc. I wanted to understand what's a good way to conduct ...
0
votes
0answers
32 views

Cost-benefits of remote research

I think it can be pretty safely agreed that in-person research is better than remote research. It should also be fairly clear however that remote research is usually cheaper than in-person research. ...
0
votes
0answers
16 views

Ethnography done solo and with stakeholders

How might I best conduct ethnographic research done solo or with stakeholders (without the support from another trained professional) so I capture the highest quantity and quality of information ...
0
votes
0answers
19 views

How do you come up with research objectives for an exploratory study?

Context: There is a very high level area of study 'E-commerce' and the brief says that I am supposed to redefine the UX. How do I identify key areas of focus for the research?
0
votes
0answers
66 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
0
votes
0answers
26 views

Are there any case studies using Sinus-Milieus in product development?

Currently, I am exploring how to use the research insights from the Sinus-Milieus institute in the discovery phase of the development of a news media product. These insights are all about "groups of ...
0
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0answers
26 views

Participant Criteria - User Testing Lab

We recently ran a user testing lab for our eCommerce mobile app. Part of the recruitment process for the participants is to make sure they don't work in any type of web based job role (digital ...
0
votes
0answers
29 views

Running Qualitative user research on Marketing Creatives

as an e-commerce company, it's common for creatives for marketing campaigns success to be measured in terms of numbers. e.g. based on click-through rates and conversion rates. however, just numbers ...
0
votes
0answers
98 views

Building UX Personas - Identifying User Behaviour

I am working on building some User Personas for my company. Using a mixture of Analytics and internal data, I am trying to identify behavioral trends. From the data I've noticed only 1 minor trend. ...