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Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

0
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1answer
74 views

In mobile UX, which is better more taps but doesn't require thinking or lesser taps but requires a little bit of familiarization? [closed]

In mobile UX which is better: (a) one that requires more taps but has fewer options to consider at each level or, (b) a UX that is broken into more categories but requires fewer taps to get to the ...
1
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0answers
39 views

What is the best way to conduct English word-recall exercises with people who have just been exposed to English via GUI elements?

I'm working on an App for Indian languages and the users in context have heard English very little. Only for things like 'Tables', 'Order', etc. I wanted to understand what's a good way to conduct ...
2
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2answers
425 views

Creating personas with different roles

I am currently working on a project where I have to design the administration panel of a new application. I have some questions about creating personas in that project. I read often about not ...
4
votes
1answer
170 views

Design Process and Techniques

I have come across this scenario and I am interested to learn from the UX professionals here about the proper technique and process: You are hired by a University to investigate issues with their ...
4
votes
4answers
203 views

How to find the best price a consumer can pay for a product? [closed]

Customer will always want most the of the features in the least possible price - for any product/service. Any research technique you recommend?
1
vote
2answers
212 views

How can I showcase my user research in an UX portfolio?

I'm a beginning in a UX field and currently building up my portfolio. In portfolio projects how do I include the research element of the UX process when I have no money to spend on formal UX research? ...
1
vote
2answers
125 views

How to make user fill form, but not call? my goal is user filling out forms [closed]

As my users' goal is filling out forms. What are the things to keep in mind about UX or design influencing, so that users are keen to fill forms rather than calling.
5
votes
2answers
162 views

How do you mitigate internal/external validity issues resulting from user assignment difficulties associated with online A/B testing?

It's reasonably safe to say that it's not possible to track a website's users accurately. You can't track users accurately with cookies, because cookies are frequently cleared; you can't be confident ...
1
vote
1answer
147 views

Best interface or method to show hierarchy

I've been working a system which has categories and sub categories. Now, I have found three optimal way to achieve this Using tags - Ex: StackExchange (single domain site) Pros: Highly organized ...
5
votes
3answers
969 views

Hamburger menu and bottom tab menu in the same app

Hello please let me know if this is the wrong place to post this thread. I just had a heated argument with the owner/project manager of a music web app project we are working on. Being the UI/UX ...
1
vote
1answer
623 views

How to do UX research whiteboard challenge during an interview? [closed]

I'm going to a final round of interview for a UX Researcher position. An important part of the onsite interview is a research challenge: given a specific topic, write a research proposal, and do a ...
1
vote
3answers
164 views

How to perform user interviews for a new product when there are IP restrictions

On my current workplace, we are starting a new project but since the company has strict Intelectual Property policies, we have restrictions about how to approach the market so we don't provide hints ...
0
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1answer
60 views

How do you get user insights in an industry where privacy is critical?

Hey guys I need some of your thoughts here. How do you get user insights in an industry where privacy is critical? I work in an online casino and most of the times user access is very hard due to ...
4
votes
2answers
378 views

Replacing contact form with chatbot

I'm redesigning the user experience in a portal for a IT company. I'd like to know if anyone has done a study on pro & cons to replace the contact form page with a chatbot, or more general if ...
0
votes
3answers
86 views

Optimal placement for checkmark on mobile [closed]

When selecting multiple items for example on Android Google Photos the checkmark is placed on the top left corner but on iOS Photos the checkmark is placed on the bottom right corner. What do you ...
0
votes
1answer
49 views

What software do you use for drawing diagrams? [duplicate]

what type of software do you use for drawing diagrams (user flows) in a faster manner? I tried draw.io as an online tool because I wanted defined shapes in order to make the flow faster. I do not want ...
1
vote
1answer
36 views

Sorting of same category listings

I am not really sure if this is the correct place to ask this question, but please feel free to move it around or close it if its off topic. Said that, my question is: On a website that has ...
0
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3answers
158 views

How do you interview users about sensitive topics?

I'm planning a round of user interviews. However, my client's working on a product for helping people identify and handle various legal issues, so I'm concerned that interviewing people about this ...
0
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1answer
47 views

Should I recommend user interviews to a client or change course?

I'll get on with an explanation of my situation, but this really boils down to the following: What research methods / other approach would you recommend, given my situation? How does my proposed ...
3
votes
7answers
4k views

Should external link open in same tab or new tab? [duplicate]

What is best case scenario for external link to open in new tab or same tab? and Why? When do we use external link? Is it when the data is linking to some external page other than your existing page.
3
votes
2answers
97 views

Why do apps (Musical.ly, Instagram, etc…) use press-and-hold for video?

I'm really trying to understand it because a simple tap to start and tap to end works as well, but I don't have to focus on holding it down.
2
votes
3answers
226 views

Search bar positioning across dashboard?

download bmml source – Wireframes created with Balsamiq Mockups I have global search on top and there is local search i.e local to that page. So, what is the good practice to place local search?...
1
vote
3answers
118 views

Does stereotype thinking affect the application design?

I am wondering how does stereotype thinking affect the way we design for users. Will user experience designer/researcher be able to empathize with user if he/she suffers from unconscious bias.
6
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3answers
190 views

Handling JAVA developers

I am about to start a long project where the end-goal is to overhaul the UX of a very niche product: Public Key Infrastructure (PKI). The first part of the project is a 4 week long pre-study, research ...
5
votes
5answers
172 views

Is adding number to metro map a good practice?

The metro map of my city recently added numbers indicating which line and what station is this in the metro map. Some argue that this adds visual complexity to the already crowded metro map. However ...
1
vote
1answer
5k views

What's the difference between User profiles and Personas?

And also when is useful to use each one of them?
5
votes
3answers
371 views

How would one define the scope of UX

So part of my job involves reviewing existing applications from a UX perspective and then take a consultative approach and suggest improvements. This task however runs in parallel with other teams who ...
2
votes
0answers
53 views

Asterisk on Password [closed]

why is enter password on asterisks ( first time ) and why not on confirm password (Second time) Why is this method being followed mostly nowadays. Mostly in banking app. Does it makes sense actually. ...
0
votes
1answer
72 views

What's the best strategy for tracking events using Google Analytics?

We have a web-based enterprise analytics application, with many potential user interactions spread across many different reports. Thus we have potentially hundreds of trackable events. We are ...
5
votes
2answers
97 views

Can you test an idea, as opposed to testing an instantiation of an idea?

As product managers, UI/UX specialists, engineers, etc., we often deceive ourselves into believing that when we test a new product feature, we’re testing an idea, when the fact of the matter is, we’re ...
3
votes
3answers
174 views

Why online shopping websites are removing comparsion feature?

Recently I'm watching online shopping website and found out most of them are removing a useful feature which allows users to compare products. Some leading brands like Amazon and Newegg don't let ...
4
votes
5answers
166 views

What is the easiest method to study a system as a UX person?

I am assigned to a huge project as a ux design intern, currently this project doesn't have any documentation. And apparently anyone in the project doesn't know 100% of logic and domain of the system ...
0
votes
2answers
171 views

How would a Popup behave on an iPad or Mobile phone?

If I'm using popups or lightboxes for the Desktop version, how would be the behavior when I use it on an iPad or a phone? Also, when I'm interacting with it by using the browser BACK button. Will ...
1
vote
2answers
47 views

Which User research techniques can be used for new concepts

I am trying implement a solid UX strategy for a new web application. Most of the research methods I’ve read about so far involve existing users of an existing product. Alas I have neither - Can UX / ...
5
votes
4answers
249 views

Best practices for settings - frame in positive or negative?

I'm working on a settings panel where the user can control what kind of content is displayed on a home page. These settings can be displayed in a positive frame (selecting what to include) or a ...
0
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3answers
152 views

How much functional a prototype should be for User Testing? [closed]

I am a Front-end developer. I am thinking to make prototype for User Testing of time tracking application.The software has many cases(if/else) like when user import/don't import, skip forms/not,..........
1
vote
1answer
115 views

why feed section in social networking sites are similar?

Why is that every social networking sites have feeds page similar. Most of them use card structure for their feeds page. I just want to know the reason behind such use case. I thought every Social ...
1
vote
1answer
44 views

What is best user research for hardwood flooring?

There are two basic kinds of user research I have in mind: researching users of the company website, and users of the company product. And I have an agenda of things to do for understanding what users ...
4
votes
2answers
174 views

What techniques can be used to assure users of their unique selection?

Often we see in email subject lines and website popups stating or prompting to a user that they have been uniquely selected for a contest or a prize, but it is difficult for the user to be convinced ...
-2
votes
1answer
215 views

Difference between DIGITAL USER EXPERIENCE and USER EXPERIENCE

What is the difference between DIGITAL USER EXPERIENCE and USER EXPERIENCE? I'm wondering if DIGITAL UX actually exists further than a term itself?
2
votes
3answers
216 views

Whom should we design for? Early Adopters or Late Adopters?

If we categorize the users as "Early Adopters" and "Late Adopters", whom should we design for? The categorization is not just based on their age, but their capabilities or interest towards adopting ...
4
votes
5answers
607 views

can you have duplicate Call to Actions (CTA) on a Page?

What is the number of duplicate CTAs that we can have on page? For ex: Request for demo. Can this CTA appear more than once? Thanks in advance. :)
2
votes
1answer
453 views

Market segmentation versus personas

Just wondering if personas that have been developed as part of user research generally fits in with various types of market segmentation categories, such as those in products developed by market ...
0
votes
2answers
370 views

Flow analysis and user flow

What is the difference between flow analysis and user flow? Is there any difference or are these terms exchangeable?
3
votes
3answers
130 views

Is there a common term used for a collection of synthesized user research and testing data for a company?

The term knowledgebase is common used to describe a collection or repository of information or data that is available to draw on. For most companies this only applies to external or public facing ...
0
votes
4answers
99 views

What is the optimal way of structuring a multiple choice preference evaluation?

Say I have a set of photographs and I want to ascertain the most popular one based on a group of people choosing their favourite. What is the most optimal way of structuring a survey to derive a ...
15
votes
5answers
1k views

What are significant UX KPIs for an enterprise product?

Most KPI lists I have found (like Google's HEART/GSM model) assume a free user - one that can show up to use your product, and then choose to stay or go based on how pleasant the experience is, and ...
0
votes
1answer
103 views

How to compare different user research resources and findings?

I would like to create my own persona(s) for my research. While due to some limitations, I don't do any formal user interview or observations myself. What I have as resources are the user research ...
9
votes
5answers
2k views

Keyboard shortcut keys for Tabs?

In the below web UI if I interact via keyboard keys, which are the right keys used for tabs(General/Firewall/Privacy) navigation? a) Tab key b) Left,Right arrow keys c) Left, Right, Top & ...
1
vote
1answer
203 views

What questions to ask to determine how to design Search functionality

I am trying to define how a website search should be designers for a website that has products, articles, recipes and other general content pages. The answer seems obvious, have a faceted result page ...