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Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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1answer
156 views

How to get users feedback on experience when they are not 'your' users?

Storytelling mode You can skip it if you want ;) I am UI and UX designer on a LMS solution. An LMS is a CMS dedicated to digital learning purpose and sold to a wide range of clients. Some of them ...
7
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1answer
110 views

Can comments decrease content creation in fear of not receiving enough social feedback or acknowledgment?

It's been written that one of the reasons for Snapchat's success is the fact that they did not implement likes regarding photos. Some reasonably theories that likes inhibit the frequency of content ...
3
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3answers
112 views

More option interaction for both table row and tile view

I am designing a web application which has table row and tile view in dashboard screen. In terms of aesthetic and functionality achievement, I decided to put more (three dots as material design style) ...
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3answers
92 views

Leaders questioning how many of each persona there are

My team has created 4 personas to represent our clients. We have presented them to groups of people who routinely have a lot of customer contact, and we've gotten lots of good feedback. It's common to ...
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3answers
108 views

Can I be the first user in my own case study?

I've seen people base their research on their own experience as the user. I know that using yourself isn't as useful as going out and collecting data from a pool of people, but someone suggested just ...
0
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2answers
67 views

spacing between global search and menu

I'm in the process of creating an application store. The following is the wireframe for it. Now I want to make the search bar globally available regardless of the page the user is. So I made the ...
3
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0answers
194 views

What processes, workflows or software currently exist to manage, schedule, and compensate UX research participants? [closed]

The question: What operational systems, methods, softwares, workflows, or personal processes exist for ux researchers to manage, schedule, and compensate their research participants? Why I ask: I ...
3
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4answers
1k views

Mixing breadcrumbs with a Back button

The following is a web app store wireframe. The app listing has used a card layout and the search is on the left top of the listing. download bmml source – Wireframes created with Balsamiq ...
0
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1answer
69 views

How to display an average of Number of views to a user?

I would like to show the user that we are giving him an average from 100 to 120 So whats better: more than 100 views? from 100 to 120? ~100? We have 3 plans and each one has an average number of ...
5
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2answers
163 views

How to perform User Research with minimal budget?

I'm business analyst on a project that creates new UI for existing system for public non commercial organization. System has about 9 screens, 3-4 main screens and other secondary screens (less usable ...
0
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1answer
75 views

Is it a good idea to showing balance in transfer, confirmation and success screen

I just want to understand the experience of showing the balance in any transfer, confirmation and success screen would make sense. If yes / no, what could be the down fall of it and reasons. Please ...
14
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4answers
4k views

Number keyboard UX

Hello Folks. I just wanted to understand what research results show why the number keyboard consists of letters which are not used. Why is this needed? The number keyboard should have only numbers, ...
2
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2answers
78 views

How does providing users with the option to flag wrong content influence the perception of product quality?

We're providing various learning content on our webpage. Sometimes users send us emails complaining about specific content that we need to fix. Without further description it is often quite difficult ...
2
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3answers
167 views

Best approach to implement a user survey

We have a site where a user has to fill out series of forms including personal details for purpose of employment screening. At the end of the process (or the user journey), we'd like to provide the ...
2
votes
3answers
183 views

After how many second staying on splash screen does a user give up on using the app?

I'm doing a study on apps' splash screen durations. Some of the apps require a long loading time before showing the content. From your experience or study, how long does it take for a user to quit ...
4
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2answers
926 views

Designing Experimental Webapps and Avoiding Bias

I am designing a webapp for psychological research and my goal is two fold: Make a user feel as though they can trust this experiment (especially when they look at the consent form). University IRB ...
0
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1answer
133 views

How to find CEO's to interview for B2B product research?

I'm the sole UX guy with a local startup on a B2B product in the business intelligence space. The problem is though: our product is geared more towards CEO and C-level types - not the people you can ...
2
votes
4answers
138 views

Should I trust other people's opinions, or only the stakeholder?

I self-learning UX/UI right now. My friend asked me to improve interface in his application that will be used to organize every city event. The stakeholders are city officials who will be deciding on ...
0
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1answer
56 views

Microcopy - Upgrade Once / Lifetime Upgrade / One-time Upgrade

I have a freemium iOS only mobile app that i'm currently working on. The app give the user free limited access, and when the user requests access to a premium feature, I'm popping the option to ...
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0answers
15 views

Interviewing a group of users [duplicate]

I am organising some interviews with existing users to validate existing and future features for a product. I had everything planned to run individual interviews, consisting of general questions and ...
6
votes
4answers
249 views

How do you keep research participants in a small pool anonymous?

For my project, I try to conduct anonymous user research...but it's with folks whose roles as users are so unique, that they can be easily identified simply from their role/demographic information. ...
9
votes
1answer
515 views

Is it possible for a web application to be *too* fast?

Note, I've seen: How fast is too fast?, and What to do when loading is TOO fast? so I want to clarify the non-duplicity: I'm not asking about the animations, but more or less about the application in ...
2
votes
4answers
238 views

Generative research - methods for finding areas of improvement in an existing app

I'm frankly surprised by the lack of questions on here about generative research. This is the tenth question ever posted here about it. Regardless, I'm finding myself at an impasse in approaching ...
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2answers
123 views

Updating old personas within an existing product

What kind of a way do you choose to update the old personas of an existing product? Interview and gather qualitative data from a wide range of random users of the product and then create personas ...
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2answers
149 views

Is there any difference between the user research done during design thinking and that done during ux design?

Empathize phase of design thinking usually needs a user research. But are there any particular differences in terms of analysis tools & techniques, research methods etc for the user research done ...
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2answers
315 views

What are some templates in which the user research results can be presented in a very understandable way?

There is the User Persona and Empathy Mapping which presents information about the users in a simple way. But are there any other templates? I am looking for ways to present user information to Non-...
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1answer
66 views

Find out which design is best

I have two designs which I would like to send to our customers to find out which one they would rather use. What would be the best way to collect the results for this? Thanks Steve
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2answers
241 views

UX Best Practices for Web Controls

I've searched for something like UX Best Practices for using Web Controls. I thought Google, Apple or Microsoft would have something like that but I can't seem to find anything on it. No studies ...
4
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2answers
285 views

What is best practice for a search feature in an application for police investigators?

The options are: A) to keep the search field minimalist and expect users to browse through a fairly high number of results. B) to add "advanced search" features that are going to make the query ...
4
votes
1answer
142 views

Are there any usability evaluations of Scrollytelling article formats ?

I've been seeing a trend in the online news and data visualization world of presenting information paired with some sort of data that changes dynamically as you scroll down. Here is an example from ...
0
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1answer
73 views

Explaining user research process better?

Wondering if anyone has any frameworks or ideas on how to explain your usability analysis and then research plan development process better. I'm noticing I'm very bad at this. I go to the usual doing ...
2
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2answers
199 views

Multiple selections field for touchscreen device

i'm trying to find an intuitive way to display a multiple products selector. The user has the possibility to select multiple product in the following screenshot. The problem is that most of the ...
2
votes
1answer
353 views

What is first, a customer journey map, personas creation or user cases?

I am in the beggining of a new app, and I would like to know the order of the tasks: after the questions to the users and stakeholders, what is the order? a customer journey map, personas creation or ...
5
votes
1answer
61 views

Looking for Research on Loss Aversion

We're dealing with an ongoing research process and finding some noticeable pain points, specifically related to loss aversion (this is for a risk investments app). After lots of brainstorming, we're ...
0
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3answers
157 views

0 in count field for number of rows to display per page in a table view

I have a count field in my page whose screenshot is attached. When I enter 0 it lists all the records and doesn't show the 0 in the count field. What is the standard way or user satisfactory way to ...
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2answers
79 views

Should designers focus on the users they want or the ones they already have?

Beyond the general UX rules, what is the best for a company/ a product, to focus on the existing type of users or on the users they target?
4
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2answers
2k views

Card sorting with user who have never seen your product before

Context I've invited potential users to come in and look at our portal. These people only know what we do, but have never seen the UI of our portal. We will tell them about what we do and after that ...
0
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2answers
183 views

Best order of user research

Context I'm planning on doing user testing and research to help improve the UI and UX of our portal/website.There are a lot tools to help improve your product. Think of tools like card sorting, user ...
3
votes
3answers
122 views

Research for existing websites [closed]

I am new to the UX research field and I'm looking for insight on how to conduct research on products that already exist, (in this case, websites). My boss is asking me to find out very specific ...
0
votes
1answer
191 views

Is it possible to create proto-personas just with quantitative research?

I have been asked by one of my client that use our current surveys and google analytics and create Proto-Personas for our Website. The website is quite complex. They don't want to spend any money ...
4
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3answers
626 views

Do PWAs (progressive web apps) have experience advantages over Native apps? [closed]

Given the hype over PWAs, are there real advantages compared to native apps? How does this as a single platform change the experience?
0
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2answers
240 views

Contextual Observation & Best UX methods to adopt - Practical approach

Contextual observation is done at the user environment and i am aware of it. But in the banking sector, the users profile would be general public. what is the screening methods and who is this been ...
2
votes
1answer
105 views

How many users will I lose with iOS permission prompts?

Let's say I have an app, and I need to request a permission from the user to use the main use case of the app. This permission request happens the first time that the user opens the app. Scenario A: ...
1
vote
2answers
87 views

Should product filter be disabled if it only works for one checkbox at a time?

My company is about to launch a new version of the product website but the filter system is not quite functional. The problem is that users only can check one filter item at a time to sort products. ...
3
votes
2answers
167 views

How can I make a good user experience if all users are different?

As a front-end developer with big interest in UX Design ... I've read many articles and good books about UX. I'm confused about something that appears to be a major part of UX philosophy: You ...
0
votes
1answer
480 views

UX Gamification: Achievements, Medals, Badges, or Trophies?

I am a developer in an upcoming Social Media App project, and within my application, I have incorporated a points and reward system to increase user retention and engagement. I'm stuck between these ...
1
vote
1answer
59 views

What could be possible ways to make users renew their plan on mobile app

We have an application where users have to subscribe to health plans for 3,6,or 12 months. Once the subscription is about to expire we need to send, remind and prompt users to renew their subscription....
0
votes
1answer
51 views

Functional screening (Technology Acceptance Model)

So I have been introduced into a project with the product basically already developed. However, I am to do a functional screening survey on the product to a user pilot testing group. What does a ...
1
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3answers
406 views

How to display research findings in portfolio [duplicate]

I am a bit confused about how to display qualitative research findings in a UX research portfolio. I know that people spend like a minute on each project and I don't know how to quickly give them a ...
3
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2answers
87 views

Learn about your users

Our users use the app in a very private and natural context that is not really reproducible in a lab. What is the best way to learn about our users and how they use our app? Invite them for interviews?...