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Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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4answers
193 views

How to clearly distinguish a login page from a register page?

I recently conducted a series of user experience evaluation sessions for a prototype application that had been developed with the goal of capturing user experience bottlenecks and other issues. Each ...
0
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2answers
74 views

Reaching out to customers who don't want your product

This may seem like an obvious question, but how can you reach out to customers who don't want to use your product so you can speak with them and learn more about why. They may have been on the site ...
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1answer
67 views

User Test with Task Scenarios That Have Unachievable Goals?

I intend to do quantitative user tests of an existing tool and compare its usability performance to a new design that I'd propose. Let's say after doing user research I come up with task scenarios (...
0
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1answer
124 views

User stories and goals — do we categories them?

I've created a set of user stories. I have been asked to categorise them for the sprint e.g. header, footer, shop page etc. However, it feels a little forced rather I have created user stories based ...
3
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1answer
146 views

How to do brand perception research?

As a user researcher I know how to conduct studies around usability, design, feelings, needs, pains and other topics regarding a specific product. What I am struggling with is transferring this ...
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2answers
54 views

User research for vast database product releated to IOT

I was asked to work on UI and UX part of an existing IOT web based application which is related to database. It is very vast product and I can't try and test this product due to some confidential ...
3
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2answers
109 views

Age restriction on teams?

My platform is a free online tool for sports clubs to administrate their organizations. I am currently struggling with some age restriction basics for teams and I would appreciate your input and help! ...
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0answers
91 views

Building UX Personas - Identifying User Behaviour

I am working on building some User Personas for my company. Using a mixture of Analytics and internal data, I am trying to identify behavioral trends. From the data I've noticed only 1 minor trend. ...
0
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0answers
126 views

Research - Referring to users under GDPR

We have an internal knowledge base where the user researchers share their findings to other members (across all functions) of the team. This knowledge base is open to all employees of the company, so ...
2
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2answers
61 views

How do you work with stakeholders to prioritize ongoing enhancements? [closed]

I have several clients with sites and platforms that have fallen into disrepair over the months and years due to a lack of ongoing enhancements, improvements, and iteration generally. I'm looking for ...
1
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2answers
82 views

What does a federated or federation sign on mean for the UI?

A product manager recently explained that we want to start looking into a federated sign in to work more nicely with our partners. He suggested a two-step sign in approach (like google accounts) where ...
1
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3answers
112 views

Creative Ways to Deliver Usability Findings

I'm working on a series of usability test sessions to gain both qualitative and quantitative data. Normally, we would produce reports to outline the findings and recommendations, but since it's a big ...
0
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0answers
314 views

What is the best way to ask a user for contact information on an exit survey?

We currently have an exit survey on our site that is triggered when a customer attempts to exit the purchase flow. We've been getting vague responses back and would love to contact some users to get ...
2
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2answers
145 views

Developing Personas

General question about developing personas. I work for an organization that provides 6 core services to customers/users. I want to introduce UX research practices to my organization, and want to ...
3
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1answer
98 views

How does choice blindness affect UX research? [closed]

Recently came across this Ted talk about a phenomenon called choice blindness. from the link: Experimental psychologist Petter Johansson researches choice blindness -- a phenomenon where we convince ...
6
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3answers
324 views

They like it! Now prove they wouldn't have liked this other thing

I have done extensive research (1:1 interviews, concept testing, and validation) that shows employees like to be paid based on X, Y and Z variables. Now leadership wants to know for certain that ...
1
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4answers
265 views

How can I get to know my Users? [closed]

More often than not, the person using an application is represented by an icon that’s profoundly vague – monotone and devoid of any expression. This icon could not be further from the truth. The User ...
2
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2answers
100 views

How many notifications should be saved?

In the design for an app with a basic user/post/subscribe system how many notifications should be kept before deleting old ones? Or should they all be kept? (Note I'm referring to an in-app ...
0
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2answers
237 views

Is UX research, in a very specialist B2B space with no existing users, possible?

My colleague is working on a project with a client who wants to build a B2B digital product for a very specialist function/sector. The subject matter is exceptionally specialist/revolutionary so ...
0
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1answer
218 views

What is the minimum number of users i should do AB testing with to be effective?

Is testing with only 1000 user in AB testing, can give us a real data? or it will just be a waste of time?
3
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3answers
115 views

personal UX project.. edits, changes, mock ups.. is that it?

Total newbie to UX design here.. like TOTAL noob (as you’ll see from the upcoming question) I’m currently wrapping up a class on UX core and fundamentals and, naturally, am wanting to start up my ...
1
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3answers
87 views

In which sections do User Personas and User Journeys go within User Research Reports

I'm currently writing up a User Research Report for an online web app. The report is roughly divided as follows: Introduction (Executive Summary) Methodology (User Interviews, User Surveys, User ...
0
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2answers
57 views

Is there a way to get a sample of non-login users of your product?

I have an issue that my users have problems with the sign-up page and many of my users spend much time using the product without login. I plan to interview some of them, but I don't know how to get ...
1
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2answers
58 views

The website is addressing 2 categories (employers and candidates), Which one should we be addressing more?

I am working on a website that addresses both employers and candidates, and the user should choose whether he is an employer or a candidate from the homepage. But i am lost here, If i want to add the ...
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0answers
52 views

Improving User Experience for Enterprise Software [duplicate]

The company I work for creates enterprise software used by everything from multi-national corporations to small non-profits. Most of our interaction with our clients whether it be through sales or ...
2
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1answer
125 views

Acceptable delay for speech recognition processing?

In web or desktop application, what is an acceptable delay for speech recognition processing? That is, how long will it be before users get annoyed or dissatisfied with having to wait for speech ...
3
votes
1answer
52 views

Research - What is the best way to name a study?

I am planning my first usability study and I want to hear some thoughts on what is the best practice for naming a usability study - for external purposes. For screening for recruitment, I will need ...
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3answers
93 views

product re-design

Which methods aside from user testing are suitable when designing for product re-design? Participatory design is an option but wanted to explore some other methods.
2
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2answers
240 views

Research - What's a good way to uncover why users 'need' your product?

What would be a good way to uncover why users need your product? On a different context from a user or a persona's goals and needs. I am working on a product already in the market with many users. I ...
0
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2answers
98 views

How to approach online surveys when you have no clear hypothesis to test?

Let's say you want to redesign a website that is being used by thousands of people for the last few years. To do so, you need to collect data about how people use this particular website and you ...
1
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2answers
92 views

When to ask for payment information?

I am looking to improve the onboarding & initial experience for users of a mobile app. It already includes a basic signup form (email, password, first/last name), phone # verification, and an ...
0
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1answer
53 views

Preset User Recommendations?

If I were building a food takeout mobile app, and a user currently didn't have any user-defined favourites, would it be a pleasant UX for a user to see 'recommended restaurants'? Pros: educates the ...
1
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3answers
185 views

Enterprise / Platform User Testing & Experience Mapping

I am part of a small team of UX designers assigned to a identify and implement positive change to an integrated suite of 12 products. I am looking for an online tool that would allow me to enter user ...
0
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0answers
71 views

Asking customers in store vs. at home

I would like to conduct a survey with customers of a retail store after a sales conversation and I am currently thinking about the best approach: Ask customers to fill out a survey in the store at ...
5
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3answers
468 views

Are floating videos good UX?

I've seen some sites and apps where videos float on page scroll. Pretty recently, Facebook website rolled out this feature and received a bunch of complaints from its users. I don't know if this is ...
11
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1answer
320 views

Concept of research debt in UX design

It seems like the concept of tech debt is very familiar among developers and programmers but when it comes to research we are still struggling to understand how to avoid a similar problem that arises ...
3
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1answer
133 views

How do I ask my users if I can mine cryptocurrency on their browser?

As ridiculous as this question sounds, this is the only place out of all stackexchange websites that made sense. Let's say I have a website and I intend to use the user's browser to mine. I don't want ...
0
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2answers
87 views

Empty search field

What is recommended to handle the scenario "User entered empty/null" value in the search bar. Its in eBook. Just want to know the genius way to handle apart from providing the error message like "...
1
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3answers
125 views

How can I make a navigation for an older demographic?

Is there any friendly way to ensure that an older demographic understands a modern toggle sidebar nytimes-esque type of navigation? We currently have a sidebar with endless links and the web ...
0
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1answer
25 views

how to get the conversion rate of a certain goal on google analytics? [closed]

I would like to know the current conversion rate and the expected conversion rate to use them on tools like VWO or optimize by google
1
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1answer
60 views

Technical engineering user stories (tasks) in UX?

The engineers of my team are building the tasks of the app already in the first stage. Is it correct? I think that before that, we should create the user stories. Even more, we should do some research ...
4
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5answers
498 views

User research without access to the users

I wonder what should I do as UXUI designer when I have a project where unfortunately I do not have access to possibles final users but I really need to do a user research in order to start building my ...
2
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3answers
126 views

How to protect user privacy when conducting research on opening bank accounts?

I work for a bank and we want to redesign our online account opening process. We don't track analytics and we have limited insight into the user experience. We don't have the ability for people to ...
1
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1answer
135 views

How to get users feedback on experience when they are not 'your' users?

Storytelling mode You can skip it if you want ;) I am UI and UX designer on a LMS solution. An LMS is a CMS dedicated to digital learning purpose and sold to a wide range of clients. Some of them ...
0
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0answers
97 views

How to best organize user research across all studies?

We're currently reconsidering the way we've archived/organized our user research, not for a single study, but for ALL previous studies. Our organization is very large and silo'd (including the user ...
7
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1answer
110 views

Can comments decrease content creation in fear of not receiving enough social feedback or acknowledgment?

It's been written that one of the reasons for Snapchat's success is the fact that they did not implement likes regarding photos. Some reasonably theories that likes inhibit the frequency of content ...
3
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3answers
108 views

More option interaction for both table row and tile view

I am designing a web application which has table row and tile view in dashboard screen. In terms of aesthetic and functionality achievement, I decided to put more (three dots as material design style) ...
1
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3answers
90 views

Leaders questioning how many of each persona there are

My team has created 4 personas to represent our clients. We have presented them to groups of people who routinely have a lot of customer contact, and we've gotten lots of good feedback. It's common to ...
1
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3answers
106 views

Can I be the first user in my own case study?

I've seen people base their research on their own experience as the user. I know that using yourself isn't as useful as going out and collecting data from a pool of people, but someone suggested just ...
0
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2answers
67 views

spacing between global search and menu

I'm in the process of creating an application store. The following is the wireframe for it. Now I want to make the search bar globally available regardless of the page the user is. So I made the ...