Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

2
votes
6answers
189 views

How can I convince stakeholders and management that I need a user research focus group?

Background info on the company: I'm the only User Experience Designer at a start-up-size company that has been around for 20 years. It's only been in the last few years that they've even created a ...
1
vote
2answers
86 views

How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
0
votes
2answers
57 views

What are the best ways on a sub-500 budget to test for mobile accessibility?

I am familiar with website accessibility at least in terms of WCAG 2.0, Section 508, etc. But I am currently designing a mobile app (cross-platform using React Native tools) and there does not seem to ...
10
votes
6answers
8k views

What is the difference between human factors and UX design?

I appreciate that this question might not have a well defined scope but i am hopping that providing a context might help. So consider the aviation industry ( often associated with Human factor) as an ...
4
votes
7answers
243 views

User Research: Checkout redesign

I work at a retail company and am about to start a redesign project - I'll be looking at checkout process. I don't have any personas in place and the company doesn't have the money to invest on this. ...
1
vote
1answer
115 views

What are some advanced techniques of UX Competitor Analysis?

What are some advanced techniques of UX Competitor Analysis and what is the number of competitors that must be analyzed to have relevant results and get enough data to create a solid product? Also, ...
3
votes
2answers
99 views

What is the role of a test user that you invited to test your app and how do you handle communication with them?

We have a bit of a quarrel in our team around this topic. Here is what happened without going into much detail: We are developing a new social network and are in the alpha stage right now. To test ...
2
votes
1answer
50 views

How to identify patterns from users survey comments

I have conducted an online survey where 1500 users participated. They have their opinions and comments about particular problems. I am trying to consolidate all their opinions & pulling out ...
3
votes
2answers
48 views

New Features and minimum amount of users

Sometimes it happens that product owner says that he wants a new feature to be added to our information system and he wants it because our users want it. But the real situation is that 1 or maybe 2 ...
2
votes
3answers
68 views

Are icons in business software helpful?

me and my team are working on a re-design for an internal software, that people within our customer service do use to track shipments in real-time. I am thinking about a way to efficiently show ...
5
votes
5answers
496 views

How to observe users without seeing confidential data

My team's application lets users share files in the cloud. It's a bit like Dropbox, but our product encrypts everything to ensure security and privacy. It's intended for business users who need to let ...
3
votes
2answers
555 views

How to gather “post-experience” user insights

I want to gather some user feedback about an application process. I was thinking it would be ideal to 1) do real-time usability testing and 2) gather some feedback from people who completed the ...
1
vote
1answer
94 views

How to handle large filter options

I'm working on a gaming website project where users go through large amounts of data and search results. on a search page users can filter through historical platforms. The problem is that there are ...
2
votes
3answers
176 views

User stories—how do I validate them with actual research?

My PM has a list of user stories. We want to find out if they're "true"—basically, if these user stories have evidence to support them, or not. We're already pulling usage data. I'm also going to ...
0
votes
1answer
53 views

Studies on item selection behaviour? [closed]

I was wondering if there have been studies on the best practices for the behaviour of a card on selection. I'm in a disagreement with my frontend colleagues that on selection, a card should disappear ...
3
votes
4answers
51k views

Definition and example to distinguish qualitative and quantitative research

I am looking for the best definition for qualitative and quantitative research. I wrote an article on UX Magazine in which I tried to address the need for doing research that tries to map what happens ...
2
votes
4answers
61 views

How to best group interview subjects into “roles” for persona creation?

I’m a designer at a health tech start-up, and I’m currently working on a project to design a Telehealth platform to educate pre-op orthopedic patients, so that they don’t have to attend the requisite ...
0
votes
1answer
123 views

How to design simulation of a user interface for UX/UI evaluation? [closed]

I want to design to a simulation of a User Interface for usability testing, e.g. the User Interface of the Car showing speed, rpm, and other indications. I may want to stop the simulation after a set ...
9
votes
4answers
3k views

How to document user interviews

What are the best practices to document interviews with users - do you just document the conclusions and take aways or do you do a full transcript or both?
0
votes
0answers
17 views

How do you come up with research objectives for an exploratory study?

Context: There is a very high level area of study 'E-commerce' and the brief says that I am supposed to redefine the UX. How do I identify key areas of focus for the research?
6
votes
3answers
325 views

They like it! Now prove they wouldn't have liked this other thing

I have done extensive research (1:1 interviews, concept testing, and validation) that shows employees like to be paid based on X, Y and Z variables. Now leadership wants to know for certain that ...
3
votes
1answer
134 views

How do I ask my users if I can mine cryptocurrency on their browser?

As ridiculous as this question sounds, this is the only place out of all stackexchange websites that made sense. Let's say I have a website and I intend to use the user's browser to mine. I don't want ...
0
votes
1answer
97 views

What questions to ask in user interview to create better empathy map?

After an exhausted research in the topic of Empathy Map, I understand the critical parts of the most famous maps like 4 quadrants, and Xplaner(gamestorming book) v 1.0 and 2.0 types. They are met on ...
2
votes
1answer
56 views

How to conduct remote unmoderated user testing on living room devices such as FireTV, Playstation, and Roku?

I'm wondering if there is a better way other than asking users to point a camera at their TV screen and try out some tasks while recording. Maybe mirror the TV screen to a computer and capture the ...
0
votes
1answer
144 views

User stories and goals — do we categories them?

I've created a set of user stories. I have been asked to categorise them for the sprint e.g. header, footer, shop page etc. However, it feels a little forced rather I have created user stories based ...
3
votes
3answers
278 views

Best Practice for product titles with dimensions

I am having a debate with someone about the best way to name products on an eCommerce site that has several different dimensions. For example: Epic 13 (33" x 50" x 78") Shower Stall with Center Drain ...
1
vote
2answers
141 views

Users' attention to minimized video

We do know autoplaying videos is bad. When users arrive at a webpage, they don’t appreciate being surprised by video or audio content that begins playing without their consent. Video, and the ...
-2
votes
1answer
82 views

Best practice when doing user research with surveys?

Could you suggest best practice when doing user reasearch with surveys with open questions? Context a web page has (unexpectedly) a lot of visitors we know nothing about. This page is not listed in ...
3
votes
4answers
86 views

How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
0
votes
1answer
106 views

Best way to organize search form interface?

I have tab in my application where users can search Accounts. Account table has two different type of accounts, User and Staff type. User type is one that have username, password, etc. Staff only ...
0
votes
1answer
55 views

Research Project Planning - Time estimates for various research methods and phases

Are there any suggested rough estimates for how long user research methods and phases of research planing, execution, and analysis take? I'm trying to get better at project management and planning ...
1
vote
2answers
206 views

What to do when you disagree with UI designer?

I have a little question, I am a full UX Designer, I don't do UI in my company. However, I have a regular problem when I am making user interviews then wireframes. The UI designers of my company said "...
3
votes
1answer
47 views

Correct pattern to select while able to search

Situation: We have a list of items, which can be multi-selected. However, we can also have a search field which allows us to filter the list. Problem: Let's say I have a huge list of items. I ...
-2
votes
1answer
71 views

Where to start when I'm the solo product designer in the company? [closed]

to rephrase my question from earlier. In my current job, we don't have specific colors, font styles or grid to use yet and we didn't agree on a budget for rebranding yet as we will hire a design to do ...
0
votes
1answer
52 views

Can we display Cost, Clicks and Impression all together in a 2-D graph? [closed]

I feel cost is a different metric than clicks and impressions. How do I show this for multiple channels say fb, instagram, youtube etc all together? Please help.
0
votes
4answers
219 views

Customer journey map: How to test with customers?

I am currently mapping the customer journey for the company I work for. We have visualized the journey based on internal knowledge and experience with our customers. Now I would like to test what we'...
2
votes
2answers
924 views

Coming up with questions for user research

The biggest problem for beginners at chess is remembering how each piece moves. I designed a set where the form of the piece itself provides a clue to the way it moves: I would like to turn this into ...
1
vote
0answers
36 views

Customer Needs Prioritization

I'm trying to uncover best practices for prioritizing customer needs and opportunities. So, the team defines customer research questions then comes back with a lot of data. These can be distilled ...
3
votes
5answers
183 views

How can I improve conversion without user testing?

I work as a UI/UX designer. I have a good understanding of UI, but my UX is not as great. I spent a lot of time this week looking up topics on conversion, and ways to increase conversion rate. Most of ...
1
vote
1answer
58 views

Formative Usability Testing - Script

I'm running my first real usability test. I am doing this for an internal, enterprise application that will eventually be offered as a SasS. I've recruited a small user group which literally account ...
0
votes
0answers
41 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
11
votes
1answer
327 views

Concept of research debt in UX design

It seems like the concept of tech debt is very familiar among developers and programmers but when it comes to research we are still struggling to understand how to avoid a similar problem that arises ...
4
votes
4answers
371 views

Are there standard metrics to gauge content quality?

One aspect of user experience in a software application or website is the quality of the content presented to the user. It probably comes as no surprise that if the quality of the content is low/poor, ...
-1
votes
1answer
45 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
6
votes
3answers
252 views

Are there standard metrics to gauge process complexity?

One aspect of user experience in a software application or website is the complexity of the processes involved in completing a user task/goal. It probably comes as no surprise that if the steps ...
9
votes
3answers
1k views

What is the rationale for the design of search input fields?

Having read through a whole bunch of literature on search behaviour and looking at different design patterns, I am interested in the large variation of search input field on the web. Specifically, I ...
75
votes
11answers
20k views

Should users be allowed to use any special character they want when creating a password?

I came across a number of login configuration settings where there is a list of allowable special characters and was wondering: Does this limitation cater for a specific security or usability need? ...
1
vote
3answers
126 views

How can I make a navigation for an older demographic?

Is there any friendly way to ensure that an older demographic understands a modern toggle sidebar nytimes-esque type of navigation? We currently have a sidebar with endless links and the web ...
2
votes
1answer
66 views

When do we use prescriptive vs descriptive models?

In Design Methodology we can use descriptive models such as hierarchical task analysis, prescriptive models such as user stories ...To capture and understand the context of use as well as the ...
1
vote
3answers
113 views

Creative Ways to Deliver Usability Findings

I'm working on a series of usability test sessions to gain both qualitative and quantitative data. Normally, we would produce reports to outline the findings and recommendations, but since it's a big ...