Questions tagged [user-research]

Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

2
votes
2answers
102 views

Mobile website user behaviour - drop off

I'm trying to understand why users don't purchase products on mobile websites, but rather surf on the mobile web then drop off and only purchase on a desktop website. I know that I need to speak to ...
2
votes
2answers
102 views

How to practice user centered design with no / limited access to users?

We have an interesting project which is a prototype for a hypothetical domain specific userbase which does not currently exist. I'd like to use good design practices and wish to adapt our existing ...
0
votes
1answer
32 views

How to test which CTAs prompt users to take specific actions

I'm experimenting with different messages/Calls-to-Action in our product to see which specific CTAs are most successful at prompting our users to take specific actions we want them to take. Besides ...
1
vote
3answers
53 views

Recruiting from a specialized pool

We're trying to create a database of users that we can contact for our future UX needs. But the pool is small and specialized (doctors). Can you offer any advice for how to encourage sign-up from a ...
4
votes
2answers
95 views

Kano Model and Faster Horses

I should probably mention one thing before I start: When judging if a solution is "right", I rather believe in seeing people's actual behaviour than asking them about it. Now let's move on to the ...
1
vote
1answer
27 views

Inferences you can make about users leveraging footer navigation vs main nav?

I am using FullStory to study some user behavior on some client sites and have noticed a trend in a few client sites where users will opt to use the links in the footer navigation over the main menu. ...
1
vote
1answer
48 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
1
vote
1answer
25 views

User testing navigation with one or two groups

We want to test a set of five users to compare usability between our existing application navigation and our proposed next generation navigation. During the course of planning how we will do our ...
-1
votes
1answer
154 views

How can I do user research with a database of 100,000 users? [closed]

How could I start doing user research with such a large database? The techniques that I want to occupy are: Focus Group Interviews Contextual Immersion My doubt is how to start working with a ...
0
votes
0answers
32 views

Cost-benefits of remote research

I think it can be pretty safely agreed that in-person research is better than remote research. It should also be fairly clear however that remote research is usually cheaper than in-person research. ...
1
vote
2answers
90 views

Hiring overseas UX profesional to aid our product design process

For example, you have a product that has been run in a specific country then your CEO wants you to expand the market to another country with a different culture and language. Do you think it's wise to ...
5
votes
2answers
146 views

How does the 27 character wide search box recommended length apply to Asian languages and Russian?

I work for a multinational company. We have a global site, and individual country sites. I am trying to set a width for the search box that will accommodate all of our sites and languages. We've got ...
0
votes
2answers
47 views

Keep Data Pure During On-site User Observation

I am going to be running small on-site user observations for UX research for a mobile application that uses voice. I have never conducted a user observation session, I've read a lot of articles on ...
1
vote
0answers
28 views

Reports/research about legalese texts

I'm looking for any reports or user researches done related to legalese text in software. Apart from curiosity I'm mostly trying to find efficient methods for showing EULA (minimizing confusion for ...
20
votes
8answers
11k views

When (if ever) should links be opened in a new window?

I have seen a lot of discussion on this topic but it all seems to be opinion based without any research backing up the assumptions. It seems that there are times that it is particularly relevant to ...
0
votes
1answer
35 views

researching search behaviour

I'm going to be carrying out research into how to rebuild a search engine from scratch for a large University data base. Existing search is slow and cumbersome. I'll be researching user needs that ...
-1
votes
2answers
81 views

Making up user audience?

I understand that, for someone who’s just starting to put together a portfolio without any “real” projects under his belt, made up projects and scenarios are acceptable pieces of work to include. ...
0
votes
1answer
184 views

What questions to ask in user interview to create better empathy map?

After an exhausted research in the topic of Empathy Map, I understand the critical parts of the most famous maps like 4 quadrants, and Xplaner(gamestorming book) v 1.0 and 2.0 types. They are met on ...
2
votes
1answer
62 views

How to conduct remote unmoderated user testing on living room devices such as FireTV, Playstation, and Roku?

I'm wondering if there is a better way other than asking users to point a camera at their TV screen and try out some tasks while recording. Maybe mirror the TV screen to a computer and capture the ...
0
votes
1answer
193 views

User stories and goals — do we categories them?

I've created a set of user stories. I have been asked to categorise them for the sprint e.g. header, footer, shop page etc. However, it feels a little forced rather I have created user stories based ...
0
votes
5answers
240 views

How to do User Research when interviews are impossible?

User Research is the heart of UCD and UX, most of time my clients requesting my job as UX Specialist "Remotely", and I wonder what is the best working methodology to do User Research when interviews ...
1
vote
2answers
94 views

How can I survey the customers of my clients?

We're a SaaS company providing web and mobile apps for our clients. Their customers use our product, but they don't know we exist as a company. Now that I'm on board as a designer; I would like their ...
3
votes
3answers
1k views

Is using a sentence as a search filter better to engage the user compared to showing featured items?

In a marketplace, what do you think will be better: Making a sentence that the user completes by picking from several options that lead to results base on his request, or just showing featured items (...
6
votes
4answers
332 views

What technique(s) would you use to evaluate and [re]define fields in a lengthy and complex form?

We were commissioned the redesign of a web application for real estate agencies. During the first stage of our user research, which was a contextual inquiry, we found that the form fields (or data ...
0
votes
2answers
81 views

What are the best ways on a sub-500 budget to test for mobile accessibility?

I am familiar with website accessibility at least in terms of WCAG 2.0, Section 508, etc. But I am currently designing a mobile app (cross-platform using React Native tools) and there does not seem to ...
3
votes
4answers
101 views

How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
0
votes
1answer
108 views

Best way to organize search form interface?

I have tab in my application where users can search Accounts. Account table has two different type of accounts, User and Staff type. User type is one that have username, password, etc. Staff only ...
0
votes
1answer
76 views

Research Project Planning - Time estimates for various research methods and phases

Are there any suggested rough estimates for how long user research methods and phases of research planing, execution, and analysis take? I'm trying to get better at project management and planning ...
0
votes
1answer
77 views

Tone of Voice when speaking to audience [closed]

Working on a new homepage for my site and my primary audience is developers. In my title I was planning on using something like... Helping </developers> achieve their potential The markup ...
2
votes
4answers
143 views

Are icons in business software helpful?

me and my team are working on a re-design for an internal software, that people within our customer service do use to track shipments in real-time. I am thinking about a way to efficiently show ...
2
votes
2answers
77 views

How to identify patterns from users survey comments

I have conducted an online survey where 1500 users participated. They have their opinions and comments about particular problems. I am trying to consolidate all their opinions & pulling out ...
-5
votes
1answer
82 views

Eye Tracking on the cheap [closed]

Looking to give eye tracking a shot, to learn the order in which the content is viewed on a desktop page or a phone, as the user goes through a click-through prototype. Unless there's a better way, I'...
0
votes
0answers
16 views

Ethnography done solo and with stakeholders

How might I best conduct ethnographic research done solo or with stakeholders (without the support from another trained professional) so I capture the highest quantity and quality of information ...
2
votes
6answers
253 views

How can I convince stakeholders and management that I need a user research focus group?

Background info on the company: I'm the only User Experience Designer at a start-up-size company that has been around for 20 years. It's only been in the last few years that they've even created a ...
11
votes
6answers
9k views

What is the difference between human factors and UX design?

I appreciate that this question might not have a well defined scope but i am hopping that providing a context might help. So consider the aviation industry ( often associated with Human factor) as an ...
4
votes
7answers
296 views

User Research: Checkout redesign

I work at a retail company and am about to start a redesign project - I'll be looking at checkout process. I don't have any personas in place and the company doesn't have the money to invest on this. ...
1
vote
1answer
122 views

What are some advanced techniques of UX Competitor Analysis?

What are some advanced techniques of UX Competitor Analysis and what is the number of competitors that must be analyzed to have relevant results and get enough data to create a solid product? Also, ...
3
votes
2answers
102 views

What is the role of a test user that you invited to test your app and how do you handle communication with them?

We have a bit of a quarrel in our team around this topic. Here is what happened without going into much detail: We are developing a new social network and are in the alpha stage right now. To test ...
3
votes
2answers
55 views

New Features and minimum amount of users

Sometimes it happens that product owner says that he wants a new feature to be added to our information system and he wants it because our users want it. But the real situation is that 1 or maybe 2 ...
5
votes
5answers
523 views

How to observe users without seeing confidential data

My team's application lets users share files in the cloud. It's a bit like Dropbox, but our product encrypts everything to ensure security and privacy. It's intended for business users who need to let ...
3
votes
2answers
571 views

How to gather “post-experience” user insights

I want to gather some user feedback about an application process. I was thinking it would be ideal to 1) do real-time usability testing and 2) gather some feedback from people who completed the ...
1
vote
1answer
120 views

How to handle large filter options

I'm working on a gaming website project where users go through large amounts of data and search results. on a search page users can filter through historical platforms. The problem is that there are ...
2
votes
3answers
187 views

User stories—how do I validate them with actual research?

My PM has a list of user stories. We want to find out if they're "true"—basically, if these user stories have evidence to support them, or not. We're already pulling usage data. I'm also going to ...
0
votes
1answer
54 views

Studies on item selection behaviour? [closed]

I was wondering if there have been studies on the best practices for the behaviour of a card on selection. I'm in a disagreement with my frontend colleagues that on selection, a card should disappear ...
3
votes
4answers
52k views

Definition and example to distinguish qualitative and quantitative research

I am looking for the best definition for qualitative and quantitative research. I wrote an article on UX Magazine in which I tried to address the need for doing research that tries to map what happens ...
2
votes
4answers
66 views

How to best group interview subjects into “roles” for persona creation?

I’m a designer at a health tech start-up, and I’m currently working on a project to design a Telehealth platform to educate pre-op orthopedic patients, so that they don’t have to attend the requisite ...
1
vote
1answer
187 views

How to design simulation of a user interface for UX/UI evaluation? [closed]

I want to design to a simulation of a User Interface for usability testing, e.g. the User Interface of the Car showing speed, rpm, and other indications. I may want to stop the simulation after a set ...
9
votes
4answers
3k views

How to document user interviews

What are the best practices to document interviews with users - do you just document the conclusions and take aways or do you do a full transcript or both?
0
votes
0answers
19 views

How do you come up with research objectives for an exploratory study?

Context: There is a very high level area of study 'E-commerce' and the brief says that I am supposed to redefine the UX. How do I identify key areas of focus for the research?
6
votes
3answers
325 views

They like it! Now prove they wouldn't have liked this other thing

I have done extensive research (1:1 interviews, concept testing, and validation) that shows employees like to be paid based on X, Y and Z variables. Now leadership wants to know for certain that ...