Questions tagged [user-feedback]

Helpful information or criticism that is collected to find out what can be done to improve a product.

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65
votes
9answers
7k views

How to convey: “don't move until the task is done!”

Our local public transportation system uses electronic cards (something like RFID technology) to validate rides. Users enter the vehicle and place their contactless card against a reader, and a beep ...
54
votes
14answers
8k views

Should a progressbar go both ways?

I'm developing a long-running algorithm and want to give my users an idea of what is the current state of the calculation. I thought of adding a progress bar indicating the percentage of all the ...
44
votes
8answers
7k views

Which rating system precision is better for hotel reviews: 5-star or 10-point and why? [closed]

I'm designing for online travel portal, where user can reviews hotels. But I see IMDB used "out of 10" and Google Play store used "out of 5". Which is good for hotel reviews and why?
35
votes
5answers
8k views

Is there a UX term for a “happy state”?

A "happy state" is a bit like an empty state but occurs when the user successfully completes a task or likewise. Is there a coined term for this kind of screen? Example (this source names it a "...
16
votes
4answers
1k views

Should you reveal to the participants where they 'went wrong' during usability tests?

I realise 'went wrong' is not the correct term here. We're not testing the user, we're testing the site. (Hence the quote marks). Anyway: Take this hypothetical scenario: You're running a usability ...
15
votes
8answers
2k views

How to position Thumbs Up / Thumbs Down with progression on one line

Problem I have this argument with one of my clients, about the position of like dislike button with the progress in between. Like the screenshot below. I've always thought that it makes the most ...
14
votes
3answers
936 views

How can I get useful usability data from a focus group that are not made up of end-users?

After my company has recently been acquired, we have been allotted an hour of "usability testing" at an upcoming conference. The catch is, if we follow the template that has been put forth to us, it'...
8
votes
3answers
1k views

Pop ups soliciting user comments on websites, good or bad?

Recently I was browsing a well known British high street shop's webshop and in the middle of my session a pop up appeared asking if I had any comments on the site. From a recent survey I did on mobile ...
6
votes
5answers
961 views

What is the best way to get good feedback on my designs from my team?

What is the best medium for getting feedback from my team? Sitting down with people is most helpful but takes most time. Sitting down with individuals gets high quality feedback but ends up with me ...
5
votes
6answers
2k views

Best strategy to gather feedback for beta android app

I am working on a product that will soon release a beta android app, not through google play, but just sending the apk around to a couple of people. I am now looking for ways to gather user feedback ...
5
votes
1answer
181 views

What would work better in order to get feedback upon unsubscribing from newsletter?

In our email newsletters the user will find an unsubscribe link... Should that link when clicked automatically unsubscribe the user? Or should they be presented with a form to confirm the action? I ...
5
votes
1answer
209 views

We will have 20 users available for 90min during a client forum. How to use the time?

I am currently responsible for the enhancement of the user experience for an enterprise software in the airline industry. At the moment we are conducting fundamental user research stuff such as: ...
5
votes
2answers
90 views

What are the good practices of maintaining feedback from customer support?

In our company we have customer support who deal a lot with users, onboarding, talking, following up and etc. They have a lot of different feedback and insights directly from the users. What methods ...
5
votes
8answers
1k views

What is the best practice for “submit a problem”?

We often get feedback like : "it's not working" through our "Submit a Problem" form. I'd like to gently encourage the user to tell us: I did ... And expected ... but this happened... I'm ...
5
votes
2answers
252 views

Analytics for a CRM to view more customer information

I'm integrating my inbound marketing CRM to another web application so that I can get more information from my users. Specifically, this web application allows me to create feedback forms so that I ...
4
votes
7answers
1k views

Drawbacks to user feedback

User feedback is the information provided by users after using your product or site, usually provided via form, email or in person. It can be solicited or unsolicited, though my question focuses on ...
4
votes
4answers
968 views

Specific techniques to interview customers/users for UX/customer discovery questions

I am a UX designer, and my task in a desktop application development is to discover what is the need of the users and how they would want to use it. It's a UX designing job plus customer discovery/...
4
votes
3answers
132 views

Not notify user about bad results?

I'm developing an App that saves a user time doing something by giving the user instrcutions every step of the way. To make it more rewarding to use the App I want to give him some feedback on how ...
4
votes
4answers
2k views

Where should a floating feedback button be placed for maximum use?

I am working on a project where my actionable buttons next and previous were placed to the bottom right and left corner of the browser. It wasn't a problem until floating feedback button was added to ...
4
votes
1answer
133 views

Should I ask for positive/negative feedback on a chat system?

I'm building a chat to use on my admin dashboard, where my clients interact with the company and ask for support. On this windows, I'm thinking about using a feedback button, to see how my clients are ...
4
votes
7answers
258 views

Visual feedback on using filters in search

I'm working on the design of mobile version of a search engine. It has a few filters, and I want to provide some visual feedback for the user when he/she selects a filter, so he/she knows the search ...
4
votes
4answers
1k views

Strategy to ask app-users for review

I am a Front-end developer in a team and we are developing a travel app for Android and IOS. This mobile app offers users to search and book hotels. We want to build a mechanism to ask users for ...
4
votes
3answers
140 views

How to find community feedback sites for web design and user experience critiques? [closed]

One of the ways I improve my website design and good user usability skills is by looking at other people's critiques on websites. I used to like Concept Feedback but it has closed down. How do I find ...
3
votes
3answers
483 views

What is the true benefit of likes and dislikes count?

As an end user, when I watch YouTube videos, most of the time likes and dislikes count doesn't really give me any useful information. View count drives my interest higher to watch the video. The very ...
3
votes
3answers
353 views

Am I providing too little feedback?

Consider this form in its blank state. Here's an example of an invalid entry. I pre-filled two fields because I belief that, edge cases aside, most users would attempt to use the form appropriately. ...
3
votes
4answers
282 views

How to replace the “beep” in software running of modern computer

I'm working on a legacy system written in C++ with MFC. This system was build on 486 and one of the best way to let know the user that there was something that didn't work without using a modal ...
3
votes
2answers
101 views

What is the strategy for determining how to request for review or feedback?

It seems like there are a number of different factors that need to be considered when requesting user input/interaction that has no immediate benefit to them, or if seen as interrupting their workflow....
3
votes
1answer
244 views

Getting feedback and suggestions from users [closed]

I am rebuilding an ERP software.I want to get feedback and suggestions from users on the current software , so that I can build more user-friendly interface and functionality.Suggest me some ideas how ...
3
votes
2answers
338 views

How does providing feedback influence quiz performance?

Working on the design of an online quiz tool, I'm considering what would be the best way to give feedback to the users. It's about multiple choice tests used for knowledge testing of health care ...
3
votes
4answers
153 views

What's the best way to ask for user feedback about a specific element/section in a website?

I'm working a feedback form for a clinical platform which is used by health care providers (mainly doctors). The website has a patient dashboard where the doctor can see the patients clinical record ...
3
votes
1answer
97 views

Feedback button clarity

I'm currently involved in the testing of a mobile only app. In the apps product detail page there is a full width button titled, "Problem with your product?". This button is not intended to be ...
3
votes
2answers
596 views

How to gather “post-experience” user insights

I want to gather some user feedback about an application process. I was thinking it would be ideal to 1) do real-time usability testing and 2) gather some feedback from people who completed the ...
3
votes
4answers
2k views

How to design user-centric feedback forms

It seems to me that most feedback forms have been designed for the simplicity of implementation, rather than providing users with a really good experience in giving feedback. I am wondering exactly ...
3
votes
1answer
75 views

Are there studies on in-app user feedback?

I'm considering to ask users in app for feedback on a specific feature, right after they used it. The goal is to have a) quantitative feedback on the feature and b) a list of comments from step 3 ...
2
votes
4answers
9k views

Best order for smiley rating scale

Rating scales with smileys (sad faces and happy faces) are used a lot. Some scales go from sad/angry to happy, some the other way around. Is there a good argument to use one over the other? In case ...
2
votes
3answers
964 views

How to show the result of a simple yes/no feedback vote?

I have a FAQ/Knowledgebase for a product where I wish to collect simple visitor feedback about each entry if they found it useful or not. It would primarily for me, so I can improve the answers and or ...
2
votes
3answers
218 views

How to ask and determine what works, what doesn't work, and what's missing in a survey

I'm creating a customer survey to collect feedback about our user experience and user interface. As part of the survey, I want to try to determine what works, what doesn't work, and what is missing. ...
2
votes
3answers
123 views

Animation as user feedback: how to do accessibility here without being redundant?

I have a list of "Texts" being displayed on a list. The user can reorder it when click on an action button, and when do that, an animation works as a feedback to the user. The Texts move, changing ...
2
votes
2answers
213 views

How to determine when the A/B testing is needed?

We are developing a product and already tested with more than 50 users. A lot of times users would have ideas to suggest us move/duplicate an element (not common feedback, there are random ideas) I ...
2
votes
2answers
493 views

Feedback box location

I am designing a feedback box and I was thinking about placing it in the bottom-right corner of the website - this is where I usually come across feedback boxes or chats. But then sometimes I see ...
2
votes
1answer
236 views

One-step versus two-step user feedback experiences

I am working on a user feedback mechanism, and have seen conflicting content out there on the best way to remove user-friction from submitting useful feedback. There is the simple and streamlined ...
2
votes
1answer
236 views

End-user feedback interview for an early stage prototype

Are the following questions appropriate to garner feedback from an early stage prototype? If not, what questions would be more appropriate: For the individual: For the business:
2
votes
2answers
91 views

Taking action on user comments

Let's say your app has a feedback mechanism in which users can leave suggestions and complaints. At what point do you typically take action on users' feedback? Is there a certain number of times a ...
2
votes
1answer
51 views

How or when to decide to use Invite Keys

Can't seem to find much on this topic, and I'm not sure if this is the right SE site to ask but here goes: I'm developing an application/tool that I want to be really easy to use but also very ...
2
votes
2answers
102 views

Recording On Page at User Discretion?

I work purely on heavy use intranet applications. Due to the usage and frustration with many of these applications, users are more than willing to provide detailed feedback. We have been throwing ...
2
votes
1answer
289 views

Self hosted user feedback options [closed]

Our product requires us to self-host whatever tools we use for information privacy. If our on-site lawyers do not approve a tool or service, we cannot use it. I have been tasked with coming up with ...
1
vote
3answers
331 views

Best moment to ask for feedback why the user is not converting?

I want to understand better why the user is not converting, thus when he arrives at my page, why he does not buy anything. I was thinking to show a modal with a couple of pre-defined quick answers ...
1
vote
4answers
112 views

Asking users feedback after the checkout drop

I'm working on the e-commerce checkout experience and the GA shows we have quite a big drop-off rate. I assume, the users often don't finish the checkout process, but just add the items to the cart ...
1
vote
1answer
610 views

user flow using a feedback button

Suppose I have a mobile app which asks users for their feedback on the app. The feedback button is located on the main screen at the bottom of the list (the app is built with a list). After the user ...
1
vote
2answers
59 views

Feedback box - should it close automatically after the comment is sent?

I am designing a feedback box and I want to implement some sort of "Don't bother me anymore" action that will close the box indefinitely for the users that don't want to give feedback or don't want to ...